transformational local it services provider driven by passion & empowered employees

WWW.AlliedDigital.Net Phone: +1 855 858 2375 [email protected]

Transformational Local IT Services providerDriven by Passion & Empowered Employees

Introduction

Solution Champ (Security) DQ

Channels

Top Solution Provider

DQ Channels

Honoree – Channel World Premier 100

Best Under a Billion Forbes

Best Managed Service Provider

CRN

Best Service Provider

DQ Channels

mailto:[email protected]



Allied Digital – Who We Are

Born in 1984 with IT Infrastructure DNA

Over 3,500+ Skilled, Certified & Passionate IT Professionals

Operate 190 Locations, 35 Countries Across the Globe

One-Stop Business Partner for Enterprise & Business IT

ITIL / ITSM Certified Service Delivery Processes, Framework, Tools and Technologies

Revenues over USD $200M YOY EBITDA Growth of 50% EPS and Revenue Growth of More

Than 25% 110,000+ Sq. Feet Delivery

Facilities (2) in CA, USA; More in India

ISO 20000-1:2005; ISO 27001 : 2005 Certified Development Center, NOC & SOC

2

Solution Champ (Security) DQ Channels

Top Solution Provider DQ Channels

Honoree – Channel World Premier 100

Best Under a Billion Forbes

Best Managed Service Provider

CRN

Best Service Provider

DQ Channels




Technology Partners

3




10 Reasons Why Allied Digital - Benefits

4

1. Entered into US market through an acquisition of US Services company – Sensitive to local culture – Less than 2% H1 Visa holders or landed resources

2. Infrastructure Services is our DNA and we are very easy to work with3. Matured & DR enabled Global delivery centers in (1) Gardena, CA USA (2)

Rancho CA USA (3) Mumbai India & (4) Pune India4. Small enough to care and big enough to deliver – we cater to 10 of the F100s5. Field Support Services ability across the globe6. Designated Hyper-care team for crisis management7. Strength in technology ; services driven approach and empowered

employees8. Transparency and Flexibility in engagements9. Very creative, innovative and localized HR practices10.In-house developed Industry standard Tools platform (ADiTaaS)




IT Operations Tools Platform End User Compute Services Infrastructure Services

Application Services Cloud Services Large Deployments

ADiTaaS ADiUser ADiInfra

ADiApps ADiCloud ADiPlant

6 Sides of - Our Core Offerings

5




ADiInfraDCOPS & NOC

ADiInfraStorage &

BackupADiInfra

Server Support

ADiInfraNetwork

(Voice & Data)Allied Digital

ADiInfraADiCube

DR

ADiInfraInfra Apps

ADiInfraDC Migration

ADiInfraOptimize.

ADITaaS ITSM Basic

ADiTaaS ITSM Std.

ADiTaaS ITSM Ent.

ADITaaS ITSA

Allied DigitalADiTaaS

ADiCubeGRC & Quality

ADiTaaSTPO

ADiTaaSAction ITIL

ADiTaaSPredict IT

ADiUser Global Service

DeskADiUser

RDMSADiUser

IMAC & Break-fix

ADiUserService Desk

in CloudAlliedDigital

ADiUserADiUserRegional

Service Desk

ADiUserVDI

ADiUserBYOD

ADiUserMPS

ADiPlantLarge Rollouts

ADiPlantConfig Center

ADiInsightAccess Control

ADiPlantDisposal Services

Allied DigitalADiPlant

ADiInsightMaster

Integration

ADiPlantWOTS

ADiPlantBranch in a

Box

ADiInsightVideo

Surveillance

ADiAppsBPA

ADiAppsDev & Support

ADiAppsApp Ops

ADiAppsVertical

SolutionsAllied Digital

ADiAppsADiCubeADiBoard

ADiAppsHorizontal Solutions

ADiAppsModernization

ADiAppsMobile

Solutions

ADiCloudNavigate

ADiCloudTransition

ADiCloudManage

ADiCloudDFaaS

Allied DigitalADiCloud

ADiCubeInnovation &

CSI

ADiCloudIaaS

ADiCloudPC as a Service

ADiCloudSaaS

IT Operations Tools Platform End User Compute Services Infrastructure Services

Application Services Cloud Services Large Deployments

Expanded - Offering Modules

• ADiCube represents our modular, flexible and technology-neutral service offerings• Each side of the cube represents a major service offering – 6 Core offerings• Service offerings can be customized according to our valued customer requirements – Mix and match 6




ADiTaaS – ITSM & ITSA Different Modules

7

Best of breed

*ADiTaaS ITSM Modules Lite Basic Lite Standard

Lite Enterprise

On-Premise Standard

On-Premise Enterprise

1 Incident Management System 1 1 1 1 12 Service Asset & Configuration mgmt System (SACM) 1 1 1 1 13 Service Knowledge Management System (SKMS) 1 1 1 1 14 Service Level Management System 1 1 1 1 15 Standard Operation Reporting and Dashboard 1 1 1 1 16 Survey Module 1 1 1 1 17 Problem Management System 1 1 1 18 Self Service System 1 1 1 19 Work order System 1 1 1 1

10 Service Request Management System 1 1 111 Custom Operation Reporting and Dashboard 1 1 112 Change Management System 1 113 Release Management System 1 114 Asset Lifecycle Management System 1 115 Service Catalogue System 1 116 Product Catalogue System w3 1 117 Workforce Scheduling System 1 118 Vendor Management System 1 1

ADiTaaS ITSA Modules ITSA Basic ITSA Standard

ITSA Enterprise

1 Discovery Tools 1 1 12 Server Monitoring 1 1 13 Network Monitoring 1 1 14 Storage Devices Monitoring 1 1 15 Operating System Monitoring 1 1 16 Database Monitoring 1 1 17 Middleware Monitoring 1 18 Backup Monitoring 1 19 Cloud Monitoring 1 1

10 Application Monitoring 111 Business Service Monitoring 112 Event Management 113 Event Corelation With Service Management 114 Runbook Automation 115 Auto-Remediation 116 Dashboard & Reporting Portal 117 OEM / Thirdparty Tools Integration 1

18 System Assurance & Service Management Tools Integration 1

ITSM Modules Available In Cloud & On-Premise

Undergoing Pink-Verify

Undergoing Exin-Accrediation

ITSA Refers To IT Systems Assurance – Systems Monitoring , Patching, Management etc. Tools Falls Under This Category

www.ADiTaaS.Com

TRY NOW www.ADiTaas.ADiLearn.Com

7



http://www.aditaas.com/

http://www.aditaas.adilearn.com/


GSD ( Global Service Desk)

Domestic in USA

Hybrid (Onsite/

Offshore)

Offshore(Mumbai/

Pune)

Remote User-Device Management

Remote SupportPatching

Asset MgmtSecurity Updates

Policy ManagementMobile Device Management

IMAC & Break-Fix

Warranty & Post

Warranty Support

Telephony, Printers,

Peripherals

Dedicated Desk side Support

On Call DispatchSupport

ADiUser – End User IT Services

Entry Point to End User Incidents

GSD in the Cloud

VDI

MPS

BYOD Anti-Theft Programs

VPro Activation

1,000,000+ Incidents Per Year

100,000+ User-Devices Managed

98% of US Zip coverage

*Best of breed means we are providing this service to F100

OS Migration

Best of breed

Smart phone enabled workforce scheduling

300+ Languages 24 X 7 X 365

8




Entry Point Infrastructure EventsGlobal Centers, 24x7x365

NOC(Monitorin

g)

Devices and Services Management (ITSM, ITSA)Solution Architecture

Wintel/ Lintel/Unix

Infra Apps and Business Service Management

AD/Email

9

ADiInfra – Enterprise Infrastructure

DC Build/ Migrations

Green IT

Virtualize &

Transform

Sourcing & “In-a-Box “

Design

Support 500,000+ devices

Availability. Performance. Capacity ManagementDC Hosting Facilities In Irvine, CA and Las Vegas, NV

9




ADiPlant

1. Product Receiving and Labeling

2. Staging / Long-term

Warehousing

3. Config Center

(Imaging)

4. Shipping & Tracking

5. Field Deployment & Rollouts

6. Inventory Management

7. Asset Disposal

Branch in a Box

WOTS

Consulting Services

Deployment Project Mgmt

Large deployments/

Rollout / Returns• ADiPlant is 100K sq ft factory in

Rancho Cucamonga, CA• Significant experience in

deploying high volume systems to F100 customers

• Flexibility to cherry-pick offerings according to customer needs

• Differentiated Warehouse Online Tracking System (WOTS)

• 10000+ images• Experts in Server,

Storage and Networking Deployment in a rack for branch(Branch in a box) offices

Capacity to do 20K Config. a month

100k Sq ft area

200K pcs shipping an yearCertified professionals

1M pcs receiving capacity

According to state defined laws

13

Best of breed

13




ADiInsight – System Integration Services

Master System Integrator

Security

Command and

Control

Centre

Video Surveillance

Access Contro

l

Perimeter

Intrusion

Detection

System

Fire Alarm System

Building

Management System

Public Addres

s System

Baggage

Scanning /

Explosive

Detection

System

Toll Plaza and

Highway

Traffic Management System

RFID and

Smart Card

New In Americas

14




Legend:Out Of Scope for ADSL

Shared/ Dispatch Team

L1 SupportL2 Support

Optional Services

24X7 Monitoring & L1 Support Team (NOC)

IMACBreak-FixRemote User Device Management

L3 Support

On Campus Dedicated

Cross Functional Services

Target Operating Model – Campuses 4 Hours SLA – Dispatch NBD SLAInfra Assets/ DB/

Middleware

EVENTS

Business End Users Business Applications

Applications OperationsService DeskEnglish, Portuguese, Spanish

LAB, DC - Hands & Feet Services

Servers (Win, Ux, Linux)Storage

Customer/ Providers SMEs/Architects/ Application Maintenance & Support Team

BackupDatabase Support

Compliance, Control, Security and Quality

Network(Voice & Data)

Tools Admins Training and KM Procurement Delivery Managers

15




Location 3rd Party Integration

Our Field Services Model

16

Knowledge Base and SOP’s Shared PoolSUPPORT

HR

I TRG

I PMO

I AD

MIN

GOVERNANCE

QA I Process I Technology

Asset Lifecycle ManagementLogistics BF Config. Warranty MAC Tech Refresh

StakeholdersEnd User Principal Partner Contact Center Allied Resources

Portal

Call Management

Scheduling

Mobile SMS

Survey

Logistics Tracking

Dashboard

3rd Party IntegrationRegional Dispatch

Central Dispatch

Technology

Resources

Services

“Comprehensive Service Delivery Model”




Allied Digital Sample Clients – Strictly confidential

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EducationMedia /Telco/ Aviation/

Others

Pharma/ Healthcare

GovernmentManufacturing/ Hi-Tech

Retail/QSRBFSI



http://www.sbicaps.com/Main/index.aspx

http://www.otis.com/otis/1,1352,CLI1_RES1,00.html

http://www.tatacommunications.com/

http://www.tataindicombroadband.in/

http://www.tataindicombroadband.in/

http://www.mitsubishi.com/php/users/banner_counter.php?id=6002


Allied Digital – Field Support Services




Case Study – Technology Research Company in NCal

Multiple service providers High cost support model Inflexibilit Lack of transparency Poor performance Inefficient use of store managers time to trouble shoot issues across multiple vendors

Challenges

Approach Began process auditing, implement system changes,

and maintain and improve the Quality Management System

Regular Customer Satisfaction and NEFCR reviews, pushed for tasks from other vendors

Rapid and scalable integration with customers ever changing business needs

Results Solid performance history = perfect choice

during 50% growth

Integrated customer survey system & feedback audit process

Doubled overall FCR in a span of 18 months (~30% to ~60%), Projected annual savings of $1.1M

Transitioned help desk from 3rd party provider

Global Company with manufacturing facilities

spanning 3 continents Rely on external service providers to run their

IT busines

Incumbent service provider failures (high costs, inflexibility, lack of transparency, poor performance)

Inefficient utilization of higher-level resources

Requires continues change and improvement to processes and systems

Requires on-demand scalability

About

Global Company with manufacturing facilities

spanning 3 continents Rely on external service providers to run their

IT business processes and infrastructure Evolving business model and company

acquisitions




Case Study – Taco Bell

AboutYum! Brands, Inc. is a Fortune 500 corporation that operates or licenses Taco Bell, KFC, Pizza Hut, Wingstreet, Long John Silver's, and A&W restaurants.

Worldwide revenues of $13B

Taco Bell has ~4600 stores in US

Challenges

Approach Worked to develop a Single Service Provider

(SSP) model to drive efficiencies

Created a transparent cost model to help achieve clients cost reduction goals

Identified “best of breed” solution providers vs. manufacture services

Results Single Source provider model pilot Annual savings in the millions 25% of previous spent

with multiple vendor model Improved store build & rebuild times Improved response time Increased systems up-time Increased per store sales revenue

FS

Multiple service providers High cost support model Inflexibility Lack of transparency Poor performance Inefficient use of store managers time to trouble shoot issues across multiple vendors




Case Study – SCAG

About SCAG 750+ Servers, 3 generations of SAN 100 High Performance Workstations Aging Infrastructure, Outdated Data enter No DR Objective – IT transformation and 5 year

managed services contract (RFP) Planning apps, DBs, Exchange, Sharepoint etc

Challenges Insufficient documentation Informal IT policies and procedures Almost 24x7 active jobs Non existent technology standards for

procurement Sub-optimal workstation usage Complex provisioning for scalability No security policy

Approach Tools-based rapid discovery and CMDB update Standardized PC patch and Antivirus

management Architecture optimization and DC move Disaster Recovery with RPO/RTO of < 2hrs Over-the-wire P2V of servers with low

downtimes

Results Improved IT value Transformation - Data center hosted in state-

of-the-art Las Vegas Super NAP ITIL standards based Service Delivery Improved service levels

GSD, NOC, SOC, RDMS




Case Study – Mindspeed

About Mindspeed Challenges

Approach Facilitated transition for on-boarding Minimized disruption of service Performed “as-is” knowledge discovery

Results Seamless transition from incumbent ITIL standards based Service Delivery Improved service levels

NOC

Semiconductor manufacturer

550 employees around the globe

Undergoing IT Transformation

Mission critical Lotus Notes Environment

Incumbent contract had ended already Lotus Notes environment undocumented and

out-of-support from OEM Mix of Blackberry, Sametime, Traveler, Domino

and Emailxtender servers

Servers running old OS versions




Case Study – Lone Star

About Lone Star 500+ Servers, older SANs 200+ restaurant locations, 3 regional offices Dynamic IT due to stores closing/opening Data Center in Tornado risk area (Wichita , KS) Unpredictable cost, non-optimal resources

pool Exchange/AD, Sharepoint, databases, apps

Challenges Almost 24x7 IT availability required Due to PE acquisition, critical IT staff had left No formal documentation Out of warranty infrastructure with frequent

outages Aggressive PE optimization plan No automated tools to push updates

Approach Deployed specialist team Service Desk live within 2 months Mixed approach P2V using over-the-wire P2V

and transition servers Experienced managed services team sets-up

new stores (store-in-a-box)/back house setup

Results Improved IT value with Transformation ITIL standards based Service Delivery Improved service levels Data Center moved to our Tier 3+ Irvine Co-lo Built-in DR in Scottsdale, AZ 100+ SOPs in use

GSD, RDMS, NOC, Data Center Virtualization




Case Study – Infinia

About Infinia 2 locations – Kennewick, WA and Ogden, UT Data center poorly setup No IT staff left No processes Exchange/AD, Sharepoint, databases, apps

Challenges Low funding from PE, IT budget cut Due to PE acquisition, critical IT staff had left No formal documentation Out of warranty infrastructure with frequent

outages Aggressive PE optimization plan

Approach Rapid discovery/reverse engineering Cleaned-up server, AD setup Improved reliability and uptime Moved data center to Ogden Optimized network, backup Implemented managed services Onsite Helpdesk Agent and Deskside Support

Results Best practices based improvements Improved services levels Cost savings – 30%+ Transitioned from in-house and 3rd party

provider Implemented GSD within 45 days Developed SOPs Staff Augmentation to replace outgoing IT

management

GSD, NOC




Case Study: World’s Largest QSR

PROFILE: Client is the world's leading global food service retailer with more than 33,000 locations in 118 countries. In India it is celebrating 15 years in food service retailing with a network of over 4500 restaurants nationwideSCOPE: Provide service to 4500 restaurants that include over 100,000+devices such as POS, desktops, HHOT, printers, Wi-Fi AP, & routers. Current projects include the roll out of MPLS and cashless setup across India.

Client Challenges:

Required Nationwide Coverage

Finding expertise in POS hardware & software installation and support

Multiple contracts & differing SLA requirement with franchisees vs. corporate locations

Developing a defined schedule and process for installs/ de-installs

End users (restaurants) needed fast & quick service.

Allied Digital’s Response:

Direct support for all locations and upcoming new stores

ADSL TSP of PANASONIC POS and also maintaining spares

ADSL providing resources with expertise in New POS application

ADSL performed a detailed study of the geographies and recommended a schedule based on efficient logistics

ADSL provided same business day on-site technical support on break-fix

Client Benefits:

No interruption to business or end users

Single Vendor to take care of all IT support needs and meeting the SLA & service quality requirements

Value added services during new store rollouts, such as site survey, staging, IT Audits, etc.

25




ADiBoard

Ong

oing

Ope

ratio

ns Entry Criteria: Business

Requirement

Process:• Sales Due Diligence• Business Requirement Understanding• Co-Create Solution• Finalize Statement of Work

Exit Criteria: Executed SOW

Entry Criteria: Executed SOW or LOI

Process:• Operational Due Diligence• Project Kickoff Meeting• Develop Transition Project Plan• Validate Statement of Work• Establish Connectivity• Establish Facility Readiness• Resource Initiation• Conduct Client Ongoing Meetings• Design Process• Data Analysis and Configuration

Exit Criteria: Transition Project Plan

Entry Criteria: Transition Project Plan

Process:• Implement Plan• Knowledge Transfer• Data Analysis • Develop/Update SOPs• Initiate Reporting• Demonstrate Readiness• SLA Observance

Exit Criteria: Transition Completion Sign-off

Entry Criteria: Transition Completion Sign-off

Process:• Run IT Business • Monitor and Manage SLA• IM, PM, CM, SACM• Continuous Process Improvement

Exit Criteria: N/A

Sale

s and

Con

sulti

ng

Sales Sales + PMO + Operations Team Steady State

Transition Methodology

Assessment Development Transition Operations

Each LOB Utilizes Respective Project Plans to Transition Service for Client

Multiple Templates, Formats, SOPs26




Transition Lead

Outsourcing Steering CommitteeCustomer/ Incumbent/ ADSL

BU – 1 Lead

BU-2 Lead

BU – 3 Lead

BU – 3 Lead

BU – 4 Lead

PMO Lead Customer

Svr / Storage Lead

Network Lead

Security Lead

Compliance Lead

Svc Mgmt Lead

Facilities Lead

FinanceContracts

LegalCommunications

Human Resource Transition LeadADSL

PMO LeadADSL

ADSL Transition Team

Transition LeadIncumbent

PMO LeadIncumbent

Incumbent Transition TeamCustomer PMO

ADiBoard - Transition Organization

27




Date

ADSL Proposal Review

Date

Business Case

Transition Start Minus 6 Weeks

Vendor Selection & Contract/ SOW

Week 1

Transition Start

ADiBoard

Steady State

Week 6

• Vendor to Vendor transition experience and methodology in place• Lead time from contract signing to transition start is 4 to 6 weeks• Transition not to exceed 8 weeks• Best effort to meet SLA’s during SLA excuse period• Expectations from Client management

• SOPs/ Documents availability• Termination Assistance SOW with Incumbent• Escalation management

SLA Excuse period

Week 16

ADiBoard - Transition Timeline

28




A list of tasks to be performed by the Allied Digital PMO during Project Transition will include:

Define project and transition implementation objectives.Identify critical success factors.Identify Key Personnel from Allied Digital and Client, including an Allied Digital Project Manager.Define roles and responsibilities for the project.Establish processes for communication with Client.Prepare Project Plan that defines in detail project tasks, responsibilities, deliverables, and milestones.Create a Project and Asset Data Repository in an open standard architecture.Develop processes and procedures covering all tasks defined in the final Statement of Work.Develop formats for standard reports.Transition processes and procedures to the ‘Steady State’ Operations team.Memorialize all deliverables and documents.

ADiBoard - Transition Project Management Office (PMO)

29




• The primary principle of the transition strategy is to perform the transition without causing disruption to the Clients business.

• Allied has a standardized risk management process that is utilized as a starting point to define the risk management plan.

• Formal change control process instituted to minimize risk to the project, preventing scope creep or handling growth.

• Continually review any Client initiatives that impact transition, such as projects, growth, disaster recovery, and any regional or country specific initiatives or issues.

30

ADiBoard - Transition and Risk Mitigation




Allied Digital

Thank youContact Details: [email protected] Phone: +1 855 858 2375




transformational local it services provider driven by passion & empowered employees

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