TRANSFORMING AUSTRALIA POST

Andrew Walduck

Digital Transformation?

Building

Digital AgeOrganisations

Store visits

-40% since 2003

Letter volume

-50% since 2008

C H A R L E S D A R W I N

IT IS NOT THE STRONGEST SPECIES THAT SURVIVE, NOR THE MOST INTELLIGENT, BUT THE MOST RESPONSIVE TO CHANGE

OUR CHANGE

People & Culture

Online Shopping

Technology

2M PARCELS

INNOVATIVECOMPANIES

IDENTITY

PAYMENTS

DELIVERY

RETAIL

WE ARE APLATFORM BUSINESS …

HOW WE WORK IS AS IMPORTANT AS WHAT WE WORK ON

VERIFY THE IDENTITY OF 6M AUSTRALIANS EVERY YEAR

CUSTOMERS ARE STILL LOOKING FOR CHOICE

181mannual visits

across AP digital assets

123mDigital

self-service visits(up 16% YoY)

1.8m+app downloads

Over 50%of interactions

now digital

249min-store visits

50%of total revenue

now digitally enabled

of this now viaa mobile device

Over 50%

E L O N M U S K

WHAT MAKES INNOVATIVE THINGS HAPPEN?...

I THINK IT’SREALLY A MINDSET.

YOU HAVE TO DECIDE.