transforming cook county: changing the game with shared services and open government

Transforming Cook County Changing the game with shared services and open government

What is driving the need for transformation? (Part 1)

$1,750

$1,850

$1,950

$2,050

$2,150

$2,250

$2,350

$2,450

$2,550

$2,650

FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16

Mill

ion

s

Revenue

Expenses

($210) ($659) ($453)

($537)

Cook County’s fiscal crisis

Transforming Cook County


Mainframe (1980)

Midrange (1990)

Servers (2000)

Virtualized Server Environment (2005)

Private Cloud (2010)

Community Cloud (2015) Cook

County is here.



• Applications were built in the 1980s and 1990s

• Mission critical functions run on the mainframe and midrange

• Staff are not BAs and developers; they are legacy application managers

• Five financial systems • Single-threaded, siloed apps, running

on separate platforms • Little to no data sharing or cross-

boundary services • Vendor-centric projects • No project prioritization or

governance, no project management methodology, no change control, no service catalog, no SLAs

• No strategy


What can government learn from Zipcar?

car ownership shared car usage

onsite datacenter public/community cloud computing

city hall

Behavior change

civic apps


What can government learn from Zipcar?

Back office:

– Shared services

– Interoperability of systems and processes

– Collaborative planning and governance

Front office:

– Cross-boundary processes

– Partnership with the public

– Government as a platform


Lesson #1: Identify candidates for shared services


Infrastructure (Telecom, Networks, Servers, Desktop, Helpdesk)

Point Solutions

(federated)

Enterprise Apps (IT shared service)

Infrastructure (IT shared service)

Enterprise Apps (email, MS-Office, Sharepoint, ID mgmt, cybersecurity)

Point Solutions (business systems)

Lesson #2: Think outside the organization

Reorganization

City-County collaboration

City-State fiber project

IT governance

Program management

office

Performance management

Open data

IT staff consolidation

Network refresh

Fiber sharing agreements

Mainframe outsourcing

Virtualization

Time and attendance

ERP readiness

Regional portal

Civic apps

IT contract consolidation

Metro-area consortium

Justice and property system planning

ERP

Big data / GIS

Community cloud

IT shared services

Public technology commission

Justice and property systems

ERP

Cook County’s 4-year IT strategic plan


Lesson #3: Leverage a change in behavior

IT Investment

Board

Property Workgroup

Health Workgroup

Business Workgroup

Justice Workgroup


Cook County’s IT collaborative board model: allocation of scarce resources

Lesson #4: Let the customer do some of the work

• Open government / open data

• Government publishes data

• Ensure accuracy and timeliness

• Privacy and security

• Visualizations, downloads

• Crowdsourcing, social media

• Developer-entrepreneur-friendly

– Open source API

– Apps contests

– Meetups

– Hackathons

• Share economy

• Trust relationship


Thank you!

transforming cook county: changing the game with shared services and open government

Education