transforming enterprises platinum …...implemented salesforce service cloud +vlocity energy cloud...
TRANSCRIPT
TRANSFORMING ENTERPRISES FOR THE DIGITAL WAVE
#CustomerRelevance #DesignStrategy #IndustryFocus #SmartExperiencePlatform#DigitalInnovation
COGNIZANT’S GLOBAL SALESFORCE PRACTICE
A PROUDPLATINUM SPONSOR
DREAMFORCE 2018 Cognizant Booth No. 1004
Sales, service and complaints for medical devices
INDUSTRY SOLUTIONS BUILT ONSALESFORCE PLATFORM
Cognizant
Patient Prime
Einstein powered integrated hub services across pharma value chain
Providing cognitive CC offeringsas BPaaS
Cognizant
Cognitive ContactCenter
One-stop solution for supplier management processes in manufacturing
Cognizant
Supplier RelationshipManagement
Cognizant
Employee Hub
A branded API community for employees
A Fullforce broker management solution to drive broker business
Cognizant
Mortgage Business Accelerator
Presence in Countries 30+
>50%Rapidly Growing (YOY)
9.75CSAT Score Top 2 SI on CSAT
4000+Salesforce Platform Consultants
3rdLargest Team of Salesforce Certified Consultants
3200+Salesforce Certified Consultants
1200+Digital Transformation Projects Delivered
** Salesforce, Sales Cloud, and other Clouds are trademarks of salesforce.com, inc., and are used here with permission
OUR DIGITAL TRANSFORMATION SOLUTIONS AT A GLANCE
OUR SUCCESSSTORIES
Broadcasted events like El Clásico, J.League, etc. where we received 400K subscribers in a day
Scalable digital sports platform for addressing subscriber needs
Designed & enabled personalized customer journeys to increase customer engagement & integrate customer experiences
Design marketing journeys & enable personalized experiences for a travel major
Automated more than 30% of pending claims resulting in clearing 600
thousand claims backlog in 7 months
Enable Digital First business model,operating model and
technology modelImplemented Salesforce Service Cloud +Vlocity Energy Cloud resulting in 30% reduction in call handling time and 25% reduction in time to value
Omni-channel service to enable 3X scale in utility subscriber base
INDUSTRYRECOGNITION
9Fortune’s
Most Admired Companies Years in a Row
18Forbes
Fast Tech 25
101Newsweek’s
2016 World Green Ranking
281Financial Times
Global 500
195Fortune
500
529Forbes
Global 2000
‘Leader’ in Gartner Magic Quadrant, 2018
Global Honorary Innovation Award by Worldwide Business Research (WBR)
For CRM and Customer ExperienceImplementation Services,Worldwide
For Innovation in Field Services & Repair in Medical Devices industry for implementing Cognizant MedVantage® at Johnson & Johnson Medical Devices
Purchase habit and sentiment analysis using ML
Smart recommendation engine
Efficient tracking of medical devices using Blockchain
Supply chain solution for medical devices
Effective scanning, counting and detecting compliance issues using computer vision
Shelf analysis for detecting compliance issues
Real-time communication in supply chain to ensure timely delivery of critical equipment using IoT
Connected fleet management for healthcare
M
achine Learning
Blockchain
Computer Vision
Internet of Things
Cognizant (NASDAQ-100:CTSH) is one of the world's leading professional companies, transforming client's business, operating and technology models for the
digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in
the U.S. Cognizant is ranked 195 on the Fortune 500 and is consistently listed the most admired companies in the world.
Salesforce PracticeDriving Businesses to a Digital FutureStrategy . Insights . Design . Technology . Operations