transitions programme: phase 2 new customer pathway: key outcomes 29/04/2015
TRANSCRIPT
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Transitions Programme: Phase 2 NEW
Customer Pathway: Key outcomes
18/04/23
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Helping you to help yourself
Helping you when you can’t help yourself
Being a trusted advocate
Live your life
At any point you may feel able to manage more by yourself
Child Protection & Safeguarding, children in care / leaving care
including Referral &
Signposting
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Transitions: Key outcomes
Information, Advice & Support:
including Referral & Signposting
Improved comms. with internal/external
stakeholders
Timely & accurate info to support transition
planning
Growing great people
Short term support
Immediate Response & safeguarding
Re-ablement
Strengthened Community Support
Longer term support
Supported independent living
Help provided when you can’t help
yourself
Self-directed support
Is it working & what next?
Partner Representatives
Child Protection & Safeguarding, children in care / leaving care
Will ColesKerry Bishop
Ann McGaleStephen Harley
Ann McGaleC O’Rourke /J Cattermole
Nita MistryJill Buchanan-Huck?
Better understanding of what works by
listening
Using review & feedback for continuous
improvement
Joint commissioning
Children’s MASH & early help / targeted prevention
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Information, Advice & support
Short term support
Longer term support
Is it working & what next?
Partner Representatives
Self-management / prevention services
Annual Big Event
EET
Care
Health
Other / Joint working
Web-sites
E-newsletter
Children's MASH
Local area coordination
Continuing (Health) Care
EHC
Different models for care
Multi-disciplinary teams
Develop local market
Links and dependencies
Joint Commissioning
Healthier Northants
Locality platform model
Personalisation
RAS
Disabled Children & Young People’s partnerships
This page may require further development
Children’s Services Improvement Programme
Public Health Promotion
Targeted Prevention (from mental health)
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Information, Advice & support: with Referral & Signposting (Summary)
Links to: Children’s MASH, early help, targeted preventionLed by: Rachael Tootell, Kerry Bishop (OWD)
Improved communications with internal stakeholders
NCC website Easy read website E-newsletters Local Offer portal
Transitions Service marketing materials
Named link workers in schools &
collegesAnnual Big Event Young Person
Champion (LD)
Timely & accurate information supports transition planning
Performance & finance data Processes & protocols
People & communities are effectively supported so that they can make more informed life choices
Developing People Developing communities to meet needs
Bespoke training plan for staff
Development activity with YP &
families
Review current community activity
Work on improvement with
local groups
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Information, Advice & support - 1Led by: Rachael Tootell, Kerry Bishop (OWD)
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Information, Advice & support - 2Led by: Rachael Tootell, Kerry Bishop (OWD)
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Information, Advice & support -3
What Detail Who When
People & communities are effectively supported so that they can make more informed life choices
Developing People
Bespoke training plan for Transitions Team
Well-trained staff will have the skills & knowledge to empower YP. Implementation will be business as usual
Amy BrockAutumn 2013 & ongoing
Development activity with young people and their families
Work with shooting stars group to understand need then scope outcomes
Kerry Bishop Feb – June 2014
Developing Communities
Developing communities to meet the needs of young people & their families
1. Review current situation2. Work with local groups to
encourage & improve provision
Kerry Bishop with Maria FallerAnn McGale
Jill Buchanan-Huck
Jun – Aug 2014
Work on community improvement with local groups
Kerry Bishop Sept – Dec 2014
Led by: Will Coles (Connexions), Kerry Bishop (OWD)
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Short term support (summary)
Child Protection & Safeguarding, children in care / leaving careLed by: Ann McGale, Children’s social care rep (TBC)
Children with disabilities who need of protection receive effective support through immediate response & safeguarding
Formal agreement on working with children’s social care for Initial & core
assessments Agreed protocols with children’s MASH
Service users have the confidence & skills to carry out activities themselves and continue to live at home through re-ablement.
Autism outreach workers in Transitions & YA
Commissioning Strategies: short-term support
Strengthened Community Support
Community connecting programme Improve social networking for YP (18+) with learning disabilities
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What Detail Who When
Children in need of protection receive effective support through immediate response & safeguarding
Children’s social care & Transitions
Formal agreement on co-working with children’s social workers on assessments to meet statutory obligation
Ann McGaleStephen Harley Sept-14
Agreed protocols with children’s MASH With implementation Ann McGale
Julie MacFarlane Sept-14
Service users have the confidence & skills to carry out activities themselvesand continue to live at home through re-ablement
Autism outreach workers Pilot of 2 workers (North/South) for YP aged 18-25 where short-term response is required, with analysis
Karen SexonLiam Spalding
Initially for 12m
Commissioning Strategies For short-term support only Ann McGaleNicola Hobbs
Strengthened Community Support Community connecting programme
Pilot with DELOS, will look at quantitative & qualitative data to report to DMT
Karen SexonLiam Spalding
Social networking “Mates & Dates” for young people (18+) with learning disabilities Jun-14
Short term supportLed by: Ann McGale + TBC
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Longer term support (summary)
Child Protection & Safeguarding, children in care / leaving careLed by: Ann McGale, Catherine O’Rourke / Judith Cattermole
People are supported to live as independently as possible
Transitions post in Health Connexions & Transitions Service
Health and the Transitions Service
Multi-agency service for autism / learning
disabilities
Commissioning strategies: long-term support
Self-directed support enables people to keep control of their lives
Aspergers pathway EHC Implementation & Plans Housing & accommodation
Help is provided when you can’t help yourself
Improve understanding of the Continuing Care process
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What Detail Who When
People are supported to live as independently as possible
Health: Transitions post New fixed term post (2 yr) in NHfT Sharon Robson From Jan-14
Health & Transitions Service Understand impact of health recommissioning Carolyn Kus April-14
Multi-agency service for autism & learning disabilities
Commission health provider to work with AFAT as a multi—agency service (0-25)
C O’RourkeJudith Cattermole
Commissioning Strategies For long-term support only Ann McGaleNicola Hobbs
Self-directed support enables people to keep control of their lives
Aspergers pathway New pathway for YP with Aspergers Sue Pepper (CCG) April 2014
EHC Plans - Single assessment tool
Multi-agency outcome-focused plans for all disabled children in education. Will build on CAFs and link to personal budgets.
Gwyn BotterillJill Buchanan-Huck
All - from Sept-14
Housing & accommodation Link with boroughs & districts; co-location of care managers/housing; Npton one-stop shop Ann McGale 2014
Help is provided when you can’t help yourself
Continuing Care process To make it more effective for young people supported by Transitions
Karen BurrowsMaria Faller Mar-14
Longer term support
Led by: Ann McGale, Catherine O’Rourke / Judith Cattermole
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Is it working & what next? (summary)
Better understanding of what works by listening
Gain customer feedback through:
Surveys of YP & families Surveys of staff POET Making it real
Improve process for customer feedback Storybooks
Continuous improvement is achieved through review & feedback
Improve processes for all Review activities
Led by: Karen Sexon and Jill Buchanan-Huck
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Advice & support
What Detail Who When
Better understanding of what works by listening
Gain customer feedback:
Survey of young peopleCarry out surveys and analyse to inform the way forward & understand impact of programme
Karen SexonSurvey of families
Survey of staff
POET Personal Outcomes Evaluation tool Jill Buchanan-Huck From Jan-14
Making it real Workshops to look at full customer journey & identify priorities Jill Buchanan-Huck TBA
Improve process for customer feedback
Develop more effective mechanism for young people to provide feedback Maria Faller
StorybooksPull together “real life stories” (case studies) which demonstrate personal impact of Transitions
Maria Faller
Is it working & what next? 1Led by: Karen Sexon and Jill Buchanan-Huck
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Advice & support
What Detail Who When
Continuous improvement is achieved through review & feedback
Improve processes for all Review activities
The range of reviews includes looked after children, short breaks, school, respite, care package, Y9 in school, e
Ann McGaleUzma Moody
Jill Buchanan-Huck
May - Jun-14
Is it working & what next? 2
Led by: Karen Sexon and Jill Buchanan-Huck
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Theme What Detail Who When
Care Personalisation Personalised budgets for the Transitions cohort Jill Buchanan-Huck
Care RASResource Allocation System ( see longer-term support for Transitions cohort)
Jill Buchanan-Huck
Care MASH Multi-agency safeguarding hub for children – currently being embedded Satinder Gautam
Care Children’s Services Improvement Programme
Set up to improve local services for children and implement Ofsted recommendations
Satinder Gautam Three year programme
Care / Health Different care models Developing the integration model Senior Managers in
health & social care Phase 3
Health Continuing (Health) CareImprove & manage pathway (CC for CYP, CHC for adults) – different assessment models, criteria, funding
Mary ChapmanSharon RobsonMarianne Spencer / Katie Warren (Health)
Health Healthier Northants
Health Targeted prevention services ...from mental health, (currently being re-tendered)
Sharon RobsonOct-14
Links and dependencies 1
This section requires further development
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Theme What Detail Who When
Other / Joint working
Joint Commissioning
Other / Joint working
Disabled Children & Young People’s Partnerships
Other / Joint working
Build on locality platform model
a revolutionary approach to supporting vulnerable people in our communities. (“Support Wellingborough” portal) Not just Transitions
Tony Meadows?Andy Horwood?
ongoing
Other / Joint working
Local Area Co-ordination
...working with local people to promote opportunities to people who may be vulnerable due to ages, disability or mental health needs. Not just Transitions
Kelvin Linnett In development
Other / Joint working
Multi-disciplinary teams
Commission multi-disciplinary teams for children as part of Healthier Northants agenda (link to Different Care models)
Judith CattermoleAD: Learning, Skills and Education
By Oct-14
Links and dependencies 2
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Outcome Leads: Responsibilities
•Managing the production of required deliverables
•Planning and monitoring the work
•Manage risks & issues; escalate as appropriate
•Keep in touch with programme manager and related projects to ensure that work isn’t overlooked or duplicated
•Reporting on progress through highlight reports as agreed
•Identify & obtain support and advice for management, planning & control of work
•Manage administration of work
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Task & Finish Leads: Responsibilities
•Delivery of activities to agreed timescales
•Report progress and escalate issues to the “box” lead
•Involve other people – including operational staff – as appropriate , with advice from the Business Change Manager
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Business Change Manager: Responsibilities
•Facilitating change management, through involvement with key stakeholders (understanding aims, managing expectations, enabling involvement etc.)
•Working closely with the Programme/Project Manager to ensure that the work of the project(s), including the scope, covers the necessary aspects required to deliver the products or services that will lead to operational benefits;
•Identifying, defining and tracking the benefits and outcomes required of the project(s);
•Leading the activities associated with benefits realisation and ensuring that continued accrual of benefits can be achieved and measured after the project has been completed;
•Establishing and implementing the mechanisms by which benefits can be delivered and measured.