TRB Consulting Group Ltd: Acquiring Top Talent Through

Objective Assessment and Benchmarking Solution

Who We Are

TRB Consulting Group’s Management Consulting and Recruitment services helps executives improve business performances by realising the importance of leveraging human capital. We provide our clients with the necessary People Intelligence to make better and more objective hiring, promotion, training and development decisions. At TRB, we incorporate Psychology, Business Knowledge and Best Practice Advice and Research solutions ensuring you fully understand all the options available so we can together make a balanced decision about how to proceed. With many years industry knowledge working with the biggest Occupational Psychology and Research firm in the United Kingdom and a global workforce with over 30 years experience, TRB Consulting Group Ltd draw on the wealth of our own experience to help our clients increase theirs. A highly disciplined and multi-skilled consulting and recruitment firm with vast experience in Strategy Implementation, design and delivery of Risk Prevention Solutions, Talent Acquisition, Talent Analytics, Research, Recruitment, Employee Development and Succession Planning. Our new offerings include science-based solutions, technologies, consultancy services and benchmark data to help organizations assess, select and develop the right people for the right roles. We drive better business results through superior insight into people’s behaviour, ability and potential

Service Areas

Human Resources - Information Technology - Innovation & Strategy - Legal, Risk & Compliance - Marketing & Communication

Procurement & Operations - Research - Sales & Service - Recruitment

TALENT Acquiring Top Talent

4

Our Recruitment Process

Multiple approaches to our recruitment process

Single, batch, or link for self registration

Follow-up Interview Job Offer

Single Email Invite

to Applicant

TRB

Assessment

Stack Rank &

Selection

Reports

Batch Email Invite

to Applicant

Create Link for

Career Site

Candidates Apply

Our Recruitment Process

1

PREDICT HIRING SUCCESS

■ Speed your recruitment process and improve the quality of new hires

■ Reduce time taken for new hires to contribute to your organization, increasing productivity

■ Reduce the risk of legal challenges

HARNESS TEAM EFFECTIVENESS

■ Equip functional leaders to make effective talent decisions around restructuring, redeployment and promotion

■ Align your talent to best achieve your business objectives

■ Understand how well staffed you are compared to your competitors

MAXIMISE LEADERSHIP IMPACT

■ Understand the strengths and weaknesses of your leadership bench

■ Make decisions around how you develop, deploy, and hire new leaders

■ Make decisions that directly impact your business’s ability to grow, drive revenues, and deliver profits

UNLOCK TALENT POTENTIAL

■ Ensure that you have a predictable pipeline of talent

■ Uncover the potential of your employees to do more at all levels across your business

■ Ensure your highest value employees are true high potentials and future leaders

APTITUDE PERSONALITY/BEHAVIOR KNOWLEDGE & SKILLS

PERFORMANCE AND DEVELOPMENT JOB & COMPANY FIT

BESPOKE SOLUTIONS TALENT MEASUREMENT TRAINING

Affecting business outcomes…

…through the use of assessments, reports and benchmarks

TALENT ANALYTICS

MOTIVATION

Leverage

Talent Analytics

Manage

For New Hire Performance

Transform

Recruiter Capabilities

3 2 1

Identify “missed talent” at all levels, in every place within your business Ensure high potentials continue to be high performers as they rise in the business Create a strong leadership pipeline across the company Pinpoint the talent you need to keep

Predict Potential

Behaviours Outcomes Potential

Flow of prediction and articulation

Data from measures of ability, personality, motivation are …

… displayed as behavioural benchmarks …

… to answer questions about performance

• Are we acquiring the talent we need? • Where do I find the talent we need? • Why aren’t our capital programs delivering? • Am I building an effective talent pipeline? • Are our leaders going to deliver? • Do we have future leaders in the organisation?

1 Perfect Prediction

0.63 Cognitive Ability and Structured Interview

0.6 Cognitive Ability and Work Sample Test

0.54 Work Sample Tests

0.53 Assessment Centres (Criteria = Promotion)

0.51 Cognitive Ability Tests

0.51 Structured Interviews

0.4 Personality Questionnaires

0.37 Assessment Centres (Criteria = Overall Job Performance)

0.26 References

0.18 Years Experience

0.02 Graphology

0 Random Prediction

-0.01 Age

What You Get

Online Talent and People

Intelligence Portal

Workbench

On-Call Access

to Subject Matter

Experts

Custom Project

Support Executive-Ready

Decision Support

Embedded Training and reduce cost by

identifying core training needs ie MS excel,

word, PowerPoint efficiency

Right People in the

right roles: Top Talent Compare Talent against industry,

job level, educational attainment

ATS Plug-In BPS approved

Candidate Sourcing

Tools

Real Time Labor

Market Insights

Source: TRB Analysis

Job Analysis and skills

mapping training for

recruitment and development

Psychological Interpretation

of OPQ, MQ, CCSQ by a

certified Psychologist

Best practice (Fortune 500 )

Global governance with local

presence

High Retention rates

Increased Employee

Productivity

RECRUITMENT TOOLS

Product Portfolio

TRB’s Online Talent Measurement

Solutions

Ability and Aptitude

Personality Assessments

OPQ

MQ

CCSQ

Skills and Knowledge

Job Specific

Clerical

Software Skills

IT

Scenarios and SJTs

DSi

Verify

TRB’s Assessment Centre Solutions

MAP (Multiple Assessment Solutions)

VERIFY ABILITY TESTS

Numerical reasoning

Mechanical Comprehension

Spatial Ability

Calculation

Technical Checking

Analysis and interpretation of -:

numerical data

• Budgets

• Costs

• Margins

• Trends

• Statistical analysis

Measuring a candidates understanding of basic mechanical principles and their application to devices such as pulleys, gears and levers

• Non-verbal • Features shapes and

figures • Planning and visualising • Adjusting and repairing • Mechanical equipment

• Calculate and check figures for correct entry, mathematical accuracy

• Issue receipts, refunds, credits, or change due to customers

• Quote prices, credit terms and other bid specifications

• Measures perceptual speed and accuracy

• Examinees to quickly and accurately match symbols and switches based on a given set of rules

Inductive reasoning

General Ability Screen

Checking

Verbal reasoning

Deductive Reasoning

• New concepts

• New approaches

• Answering the questions why and how

• Dealing with problems

• Used as screening or sifting • Covers verbal ability,

numerical ability, deductive reasoning and abstract reasoning

• Monitoring of visual displays

• Verifying the accuracy of data

• Locate and data entry errors

• Review files, records, and other documents to obtain information to respond to requests

• Analysis and interpretation of written and oral information

• Preparation of written documents

• Preparing and delivering presentations

• Evaluate arguments

• Analyse scenarios

• Draw conclusions from data

TRB Personality Questionnaires Personality What it Measures Reports Available

The Occupational Personality Questionnaire (OPQ) gives organisations an understanding of how aspects of an individual’s behavioural style will affect his or her performance at work. The OPQ helps organisations: • Identify the best-fit applicants for a given role • Improve interview hit rates • Identify future leaders • Redeploy talent across the business • Evaluate the talent pool following a merger /acquisition/ restructure • Create winning project teams • Manage the transformation of a technical specialist to an effective people manager

• Manager Plus • Candidate Plus • Sales Report • Universal Competency Report • Team Impact Report • Development Action Planner • Emotional and Social Competence • Emotional Intelligence Report • Leadership Report • Team Types/Leadership Styles

Profile and Report • Profile

The Customer Contact Styles Questionnaire (CCSQ) is a work styles assessment for entry-level sales, call centre or client services staff, helping you make better selection and development decisions by: • Increasing the probability that you select the right people. • Reducing your costs by making the entire hiring process more efficient. • Identifying hidden reasons for weak performance. • Allowing you to plan a more customized and effective development strategy CCSQ covers 16 specific personality dimensions relevant for customer contact roles, grouped into three areas: Relationships with People, Thinking Style, Feelings and Emotions. These dimensions can be mapped to competencies required in a given role to predict key aspects of job performance, such as Relating to Customers, Problem Solving, Quality Orientation and Results Drive.

• Personal Report • Profile • Managers Report (Development) • Interview Guide (Recruitment)

The Motivation Questionnaire measures 18 dimensions of an individual’s motivation, and is intended for use in employee development. It is designed to help identify an individual's strongest motivators and demotivators and provides an understanding of those situations which increase and reduce their motivation

• Employee Motivation Report • Candidate Report

The Dependability and Safety Instrument (DSI) is a short pre-screening tool for many key entry-level roles. It is designed to identify potential employees who will have good dependability and reliability, and who are less likely to engage in counter-productive work behaviours

• Mangers Report

Occu

patio

nal P

erson

ality Q

uestio

nn

aire (O

PQ

)

Cu

stom

er Co

ntact Styles

Qu

estion

naire

(C

CSQ

)

Mo

tivation

al Q

uestio

nn

aire

(MQ

)

(DSI)

Here’s our behavioural framework….

Proficiency Testing

Microsoft Proficiency • Word • Excel • PowerPoint • Access

….. And Many More

Scenarios/ Situational Judgment Tests

Situational Judgment is a test which assesses Managerial Judgement. It is a unique test of Managerial Judgement - an individual’s ability to decide on effective ways of handling “real life” situations. The 3 versions available are-: • Graduate Scenario • Management Scenarios • Executive Scenario

15

Assessment Centre Exercises/Solutions

3

“The business simulation

exercise was designed to help

differentiate between high

performers and high potential

employees to ensure full sight

of all our top talent, current

and future.”

Cath Bailey, HR Director European

Organisation Effectiveness, Kellogg’s

Our Multiple Assessment Portfolio contains a range of well-proven assessment exercises to

help assess people’s performance for both selection and development purposes. The

exercises are set in a variety of business contexts and at all levels, ranging from

administrative to executive. They have been researched, developed and tested by

experienced assessment practitioners. Each exercise comes in a pack which contains

everything needed to use the exercise, including detailed instructions for participants and

guidance on assessment.

Impact

Proven results across sector

Retail Sales Associates

$120 million extra sales per year

Financial Services Branch Managers 59% higher employee engagement

Healthcare Telenurses

46% reduction in staff turnover

Retail Store Employees

€57 million in reduced losses

from staff theft

Financial Services Collections Agents

€123 million extra from improved

debt collection

Healthcare Senior Managers

30% more likely to be promoted

Transportation Frontline Managers

300% higher performance ratings

Hospitality Reservation Agents

$1,000 per day increase in sales

per agent

Examples of Adverse Impact Methods

Gender

GROUP MEAN STANDARD DEVIATION

SAMPLE SIZE NUMBER SELECTED PROPORTION

SELECTED

Protected Group: Females 51 2 74 47 64%

Non Minority Group: Males 52.0 0.4 233 161 69%

All Data 51.8 7.0 375 257 69%

STATISTIC COHEN'S d EFFECT SIZE

INTERPRETATION

EFFECT SIZE 0.14 NO EFFECT

4/5THS RULE 92% MET

Cohen’s d: This indicates the standardised difference between the means of two groups. This statistic is

also referred to as an Effect Size. Widely used benchmarks for d’s are as follows: values over 0.3 are treated

as small; values over 0.5 are treated as a medium; and values of 0.8 and above are treated as a large effect

size.

4/5ths Rule: A selection rate for any race, sex, or ethnic group which is less than 4/5th’s (80%) of the

selection rate for the group with the highest rate of selection will generally be regarded as evidence of

adverse impact against the former group. This is a general ‘rule of thumb’ and can not account for statistical

significance. This is guidance in the United Kingdom, but a legal requirement in the United States.

Analysis Methods

Analysis Template

OUR PROPOSITION &

SOLUTIONS

Proposition/Solutions

• Talent Acquisition and Management (Recruitment and Development) by TRB Consulting Group

• Fair and Objective Recruitment

• Positive Candidate Experience

• Implement Corporate strategy with core values

• Verifiable business results through improved hiring and development decisions

• Solutions based on insights and best practices from the most successful companies

• Measure candidates’ potential fairly and accurately through our ability and personality assessment courses

• Embed objective assessment within your organisation through HR skills courses and Psychometric Interpretation courses

• Maximise the business benefits through expert masterclasses and workshops that keep you up-to-date on best practice

• Upskill your organisation to better assess and manage talent with our training materials and tools and valid predictor of performance

• Maximise leadership potential and increase staff productivity through bespoke training

• Improve your overall business to gain respect and retain customers

Tools & Solutions Management Consulting Services Best Practices & Decision Support

Analytics &

Planning Market Insights

Best Practice

Implementation

Learning &

Development

Workforce Surveys

& Analytics

Talent

Management

Solutions

Leadership Support & Training

TRB’s Talent Management Solutions is an important part of our Integrated Management Consulting Services. We offer science-based assessments, benchmark data, technology and consultancy services to help organisations assess, select and develop the right people for the right roles. Our data has

immense value in helping clients understand where they are and the choices they have

§§ Verifiable business results - through improved hiring and development decisions and greater alignment of people with strategy §§ Solutions based on insights and best practices from the most successful companies and the world’s largest source of data on people at work, drawn from 30 million assessment results a year §§ Global presence, local flexibility with cost effective solutions delivered on time, each time! §§ Over 30 years’ global business consulting innovation and expertise §§ The experience of working with leading organisations, including over 80% of the Financial Times Stock Exchange (FTSE), 50% of the Global Fortune 500 and over 50% of the Australian Stock Exchange §§ BPS Governed with Best Practices §§ Market and Revenue Growth

Why us?

A global team of HR experts, occupational psychologists, talent measurement specialists, and implementation consultants Across the lifecycle solutions, from recruitment to development and succession planning

TRB can confidently say that our solutions would drive: Consistent delivery of first class customer service ‘Right first-time’ hiring decisions Reduced time to hire Faster time to productivity for new recruits Line Manager confidence and independence Increased rigour and consistency Benchmarking and development of current employees

TRB Integrated Management Consulting Services

Learning & Development

Research & Risk Prevention

Talent Measurement &

Management Solutions

Workforce Surveys & Analytics

22

Jemima Akonto, Business Admin Angelina Amoah, Business Development Manager jakonto@trbconsultgh.com Aamoah@trbconsultgh.com +233 553 252 664 +233 553 252663 info@trbconsultgroup.com Head office: +44 203 720 1172 (UK) +447494 503939

Appendices

©

2016 TRB. All rights reserved Version: X.X

Last modified: [insert date format: DD

Month YYYY] CONFIDENTIAL OR

CONFIDENTIAL-RESTRICTED [Delete

as appropriate]

© 2016 TRB. All rights reserved

We use TRB to support us in designing a

talent acquisition and development

framework due to job mismatches, low

retention rates and employee productivity.

Their approach has dramatically improved

our business performance, saved us over

$200,000.00 in recruitment costs and more

importantly increased customer spend and

thus loyalty.”

Bank of Ireland

We use OPQ Emotional Intelligence and

Social Competence to guide our Management

training and make it a fact-based/needs basis

Training comparing to our industry top

managers globally. The manager looks at the

data and their eyebrows go up and they say

‘oh, ok, now I get it!’"

Major International Telecommunications

Company

TRB helped us move away from

making gut or

intuition-based decisions to

making more data-driven and

informed decisions. We had

significant financial impact

especially in our location planning

decisions - what locations to

close, sustain, or grow."

Xchanging, Global

MANAGEMENT CONSULTING RECRUITMENT & BUSINESS TRAINING

+ Identifying business challenges + Designing and delivering occupational psychology solutions + Organisational Values Mapping + Providing best practice advice/solutions + Training and Delivery of workshops i.e. Practical Job Analysis Workshop + Strategic implementation of Graduate/Internship programs + Developing High Performance Teams + Practical Application of Psychometrics + Measuring, Managing and Maximising High Performance Teams + Advising on Diversity and Disability in the Workplace + Competency Mapping + Building Leadership + Performance/Career Coaching + Bespoke Crime Risk Management Strategies + Gap Analysis, Benchmarking, Findings and Recommendations + Organisational Development + Building a collaborative and agile working culture + Succession Planning + HR Audits + Psychometrics Interpretation

Talent Acquisition Analysis Psychometric Testing Competency Mapping Occupational Personality Interpretation Ability Test Interpretation Career Guidance CV Writing Business Plan/Proposals Interview Techniques Employee Reference Checks Contracts Review Talent Audit Solutions Online Marketing Business Profile & Reputation Management Relationship Management

+ Practical Application of Ability and Occupational Personality + Job Analysis and Competency Mapping + Performance and Career Coaching + Team Building + Leadership and High Potential + Creating Assessment Matrices + Customer Service Skills + Employee Motivation + Presentation Skills + Mentoring & Coaching Skills + Negotiation Skills + Organisational Values Development + Sales Strategies/Challenger Training + Interviewing Skills (Employer Engagement) + Confident Interview Skills (Employee Engagement - Selling your skills) + Articulating Business Values

Business Risk Analysis RESEARCH

Psychological Business Risk Analyis Bespoke Risk Prevention Solutions Legal Risk Analysis Reputational Risk Analysis Technology Risk Psychometric Integrity Risk Analysis Criminal Record Checks

Talent Measurement Research Benchmarking and Comparison Groups Competition Analysis Thought Leadership and Conflict Analysis Confidential Employee Survey Customer Service Surveys Benchmarking and identifying best practice Talent Analytics

Our Services

Our Services

MANAGEMENT CONSULTING + Identifying business challenges + Designing and delivering occupational psychology solutions + Organisational Values Mapping + Providing best practice advice/solutions + Training and Delivery of workshops + Strategic implementation of Graduate/Internship programs + Developing High Performance Teams + Practical Application of Psychometrics + Measuring, Managing and Maximising High Performance Teams + Advising on Diversity and Disability in the Workplace + Competency Mapping + Building Leadership + Performance/Career Coaching + Bespoke Crime Risk Management Strategies + Gap Analysis, Benchmarking, Findings and Recommendations + Organisational Development + Building a collaborative and agile working culture + Succession Planning + HR Audits + Psychometrics Interpretation/Analysis + HR Advisory

BUSINESS & RECRUITMENT +Talent Acquisition +Analysis +Psychometric Testing + Competency Mapping +Occupational Personality Interpretation +Ability Test Interpretation +Career Guidance +CV Writing +Business Plan/Proposals +Interview Techniques +Employee Reference Checks +Contracts Review +Talent Audit Solutions +Online Marketing +Business Profile & Reputation +Management +Relationship Management +Psychometrics Feedback Interpretation TRAINING

+ Practical Application of Ability and Occupational Personality

+ Job Analysis and Competency Mapping + Performance and Career Coaching

+ Team Building + Leadership and High Potential + Creating Assessment Matrices

+ Customer Service Skills + Employee Motivation

+ Presentation Skills + Mentoring & Coaching Skills

+ Negotiation Skills + Organisational Values Development + Sales Strategies/Challenger Training

+ Interviewing Skills (Employer Engagement) + Confident Interview Skills (Employee Engagement -

Selling your skills) + Articulating Business Values

BUSINESS RISK ANALYSIS +Psychological Business Risk Analysis +Bespoke Risk Prevention Solutions +Legal Risk Analysis +Reputational Risk Analysis +Technology Risk +Psychometric Integrity Risk Analysis +Criminal Record Checks

RESEARCH +Talent Measurement Research +Benchmarking and Comparison +Groups +Competition Analysis +Thought Leadership and Conflict +Analysis +Confidential Employee Survey +Customer Service Surveys +Benchmarking and identifying best practice +Talent Analytics

Psychometrics & Proficiency Testing Services

TRB Consulting Group Ltd. Registered in Ghana. Registration No: BN0111152016 Registered Office: American House, East Legon, Accra

Email: info@trbconsultgroup.com

Tel: +233 54 182 7629 (GH) Tel: +44 7494 503939 (UK)

PSYCHOMETRIC TESTING + Occupational Personality Questionnaires (Competency Based) + Careers Guidance + Emotional Intelligence + Leadership Competency + Team Types/Leadership Styles + Emotional and Social Competency + Management Competency + Team Impact Competency + Customer Service Tests + Development Action Planner + Employee Motivation + Sales Competence + Dependability and Safety

SCENARIOS + Graduate Scenarios + Management Scenario + Executive Scenario

CLERICAL SKILLS TESTS

+ Business Communications

+ Business Letter Compose

+ Business Letter Edit

+ Data Entry

+ English Vocabulary

+ Grammar

+ Spelling

+ Reading Comprehension

+ Basic Arithmetic

+ Filing

+ Business Vocabulary

+ Proof Reading

+ Visual Comparison

+ Presentation Skills

+ Math Problem Solving

ABILITY TESTS + Verbal Reasoning + Numerical Reasoning + Inductive Reasoning + Deductive Reasoning + Calculation + General Cognitive Ability + Reading Comprehension + Spatial Reasoning + Mechanical Comprehension + Checking + Technical

PROFICIENCY TESTS & IT SKILLS TESTS + Microsoft Word + Microsoft Excel + Microsoft PowerPoint + Microsoft Access + Microsoft Project +.NET Framework 3.5 + .NET Framework 4.0* + ASP.NET 2.0 + ASP.NET 4.0* + C + C# 3.0 + C# 4.0* + C++* + Computer Technical Support + Data Modelling Concepts + Data Warehousing Concepts + HTML5* + Internet Security* + Internet Technology Fundamentals* + Java 6 + Java Platform Enterprise Edition 6 (Java EE 6)* + JavaScript 1.8* + Microsoft SQL Server 2008 Administration + Microsoft SQL Server 2008 Programming + Microsoft Windows Server 2008 Administration + Microsoft Windows 7 Desktop Administration* + Microsoft Windows XP Desktop Administration + Network Technical Support + Networking Concepts + OO Concepts + Oracle PL/SQL* + Perl 5.8 + PHP 5 + Programmer/Analyst Aptitude + Programming Concepts + RDBMS Concepts + Software Quality Assurance + Software Testing + SQL (ANSI) + Storage Area Networks (SAN) Concepts + Technical Help Desk + Technical Help Desk (Microsoft)