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Cultivating Excellencea packet of seeds & a shovel is not management

2© Roger Tregear, Leonardo Consulting 2017

I’m Roger Tregear, Consulting Director with Leonardo Consulting. I spend my working life talking, consulting, thinking, and writing about the analysis, improvement, innovation, and management of business processes.

+61 (0)419 220 280 || [email protected]


Why is BPM maturity so low in most organizations?Well, umm…it doesn’t seem to…ummwork very well


Process-based managementAn embedded system for strategy execution, and continuously discovering and delivering organizational performance improvement


A packet of seedsand a shovel isnot gardening

A strategy and an organization chart is

not execution


In which direction is management effort focused?


In which direction does work get done?


The primacyof process Functional

Organization

Proc

ess

Org

aniz

atio

n

Managing resources

Creating, accumulating, & delivering value


Get the circles turning!

Tregear Circlesprocess-based management—business as usual


7Enablers Enabling the process of management


Architect the enterpriseKeystone artifactValue pathwayPrioritization controlProject coordinationVisualization portal

1. Process Architecture


2. Process MeasurementMeasure process performance If you aren’t measuring

process performance, youaren’t doing processmanagement, and youcan’t know if you are doingprocess improvementMeasures and

measurement methods

ProMeasure® is the Leonardomethodology for process measures management


3. Process GovernanceControl process performanceProcess owners are accountable for responding to process performance anomalies & opportunities

Core process 1Process 1.1 Process 1.3Process 1.2

Shared management processesManage risk

& complianceDetermine

market strategyManage capital

Develop Vision

Shared support processesDeliver HR services

Maintainphysical facilities

Deliver IT services

Manage finances

Core process 2Process 2.1 Process 2.3Process 2.2

m

Process 1.2

Process 1.2


4. Process ChangeChange processesAs Is / To Be / As IsImplementation chasmPlan for changeKotter 8 Steps / ADKARUrgency & commitmentRepetitive change systemProcess change management To Be

As IsTo Do


5. Process Mindset Nurture process thinkingMeasurement-friendlyCommunity-focusedQuality-motivatedChange-welcomingChallenge-addictedAction-oriented


6. BPM CapabilityDevelop BPM skillsConsistent, reusable approachesWide-ranging curriculumMust have inhouse capabilityEverybody is a process analyst


7. Support BPMEstablish ‘central’ supportManage the “process of process”Key role: develop capabilitySupport/coach, not take overCatalyst for changeMaintain & mentor


Reimagined managementEmbedded, systemic, evidence-based pursuit of excellenceFocused on value deliveryLine of sight to strategyContinuous process improvement Continuous process managementContinuous assessment of benefit realization


A strategy and an organization chart is

not execution

A packet of seedsand a shovel isnot gardening


A strategy and an org chart is not execution

Organizations need continuous process management as wellas continuous process improvement


1. The primacy of process2. Get the circles turning3. The ocean cannot be boiled4. Create the governance triumvirate5. Process owners are NOT responsible6. Get quickly to good enough; keep going7. Deliver, deliver, deliver8. Top down (& bottom up, & middle out)9. Continuous improvement + management10. All managed; some prioritized

Process-based management principles


[email protected]+61 (0)419 220 280

Thankyou!


Roger Tregear+61 (0)419 220 280r.tregear@leonardo.com.auwww.leonardo.com.auwww.rogertregear.com

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More information on BPM and related topics can be found at the websites listed above and at www.bptrends.com. Roger’s column, Practical Process, is published by BPTrends www.bptrends.com, and his column Reimagining Management is published in the Business Rules Journal www.brcommunity.com.

The new book,Process Precepts, was

published in August 2017

Introducing Leonardo Consultingputting process at the centre of business management


BPM training curriculum BPM consulting services Reimagine—a project to get the

circles turning BPM maturity assessment Process improvement projects Process architecture development 7Enablers rollout (Big BPM project) Office of BPM development Process culture development Executive BPM coaching Process practitioner coaching Process performance analysis Process governance design Process modelling management BPM capability development

Measuring Processes3 days of valuable insights into, and practical tools for, the discovery, definition, and management of effective business process performance measures

Innovating ProcessesThis 3-day course delivers practical advice and tools you can use immediately to generate great process change ideas. Stop relying on chance.

NewProcess

Utilisation

potential practices

Derivation

better practices

Enhancementcurrent practices

Innovationnew practices

analytical

creative

NewProcess

NewProcess

Utilisation

potential practices

Derivation

better practices

Enhancementcurrent practices

Innovationnew practices

analytical

creative

Reimagining ManagementA 2-day exploration of the theory and practice of process-based management. This course provides practical guidance for significantly improving organisational performance.

Process modelling ExcellenceThis 1-day, tool-neutral seminar is a breakthrough experience for modelers and those who manage them. It will improve your return-on-modelling.


Partners in ProcessOrganisations are traditionally managed via the organisation chart. Yet not one of the entities shown on that chart can, by itself, deliver value to a customer. The reality is that we create, accumulate, and deliver value by collaboration across the chart. We manage resources vertically using the organisation chart; we create and deliver value via business processes operating across the organisation chart.

Organisations want to reduce costs, enhance products and services, and be more attentive to customers. Business Process Management (BPM) offers a practical solution, refocusing management on how value is delivered to customers and other stakeholders. The focus is on the way work gets done, and what impedes it being done in the most straightforward, efficient and effective way.

Leonardo Consulting provides assistance with the seven enablers that put process at the centre of business management.


in partnership with

throughout the Arab Stateswww.esconsulting.com.sa


in partnershipwith

in Indiawww.q3edge.com


In practical terms,BPM means continuously … discovering, modelling and documenting the set of

processes that form the organisation determining the performance targets for the

important processesmeasuring process performance and responding to

measurement outcomes and trends analysing process performance gaps, determining which

gaps need to be closed and taking action to do so focusing on the execution of strategic intent by delivery

of value to customers and other stakeholders


organisations exist to deliver value to customers and other stakeholders. That’s strategy. They do this via coordinated activities across functions

of the organisation. That’s a process. It makes sense to optimize processes for customers

and other stakeholders. That’s process improvement. An aggregated view of process performance optimises

overall performance. That’s process management. Process management puts focus on the processes that

realise the strategy. That’s execution.

From Strategy to Execution


The Business Process CreedWe believe in ... unimpeded flow of measurable value between an

organisation and its customers and other stakeholders uncovering and eliminating wasteful activities a workplace that enables staff to deliver value eliminating frustration caused by broken processes having more certain control over things that really matter technology supporting business processes continuous improvement + discontinuous innovation.

This is Business Process Management


Together, we …document the process architecture

This allows you to …• understand how you create & deliver value• focus clearly on the most important elements

Together, we …define process measures

This allows you to …• deeply understand organizational performance• prioritise process improvement investments

Together, we …establish process governance

This allows you to …• respond to process performance anomalies• sustain continuous performance improvement

Together, we …improve process performance

This allows you to …• resolve important performance issues• realise process improvement benefits

Together, we …raise & sustain process awareness

This allows you to …• create a mindset of continuous improvement• generate enthusiasm for performance excellence

Together, we …enhance process capability

This allows you to …• develop consistent, reusable approaches• build inhouse process improvement capability

Together, we …establish ongoing process support

This allows you to …• maintain process improvement quality• embed continuous performance improvement

Together, building BPM


Tregear Circlesthe essence of process-based management

Get the circles turning!the secret sauce of process-based management


7 Enablers• Practical• Proven• Effective


Accelerating BPM developmentLeonardo Consulting provides consulting, education and technology accelerators for organisations wishing to develop higher levels of maturity in each of the seven enablers of BPM.

For 19 years we have been a trusted advisor to our customers delivering quality education, technology and consulting services. Our approach is process-centric; our focus is performance-driven.

Our ability to assist organisations with innovative process-based management is sound, practical, deep and proven.

Our work is unrelentingly focused on helping customers achieve their goals using business process-centric management approaches.

Leonardo Consulting specialises in helping organisations achieve effective process-based management. It’s what we do. It’s who we are.


Contact us around the world

Arab States PartnerES Consulting3609 Anas Ibn MalikAlMalqa Unit No 21 Ar Riyadh 135218514 Kingdom of Saudi Arabia+966 11 4654484

Abdulrahman AlForaih [email protected]

India PartnerQ3Edge Consulting387- Sector 38Gurgaon HaryanaIndia 122001+91 124 22000837

Amit [email protected]

BrisbaneSuite 90, Level 8101 Wickham Tce Brisbane QLD 4000+61 (0)7 3831 [email protected]

PerthLevel 33, QV1 Tower250 St Georges TcePerth WA 6000+61 (0)8 6166 [email protected]

MelbourneStudio 1377 Little Bourke Street Melbourne VIC 3000+61 (0)3 9642 [email protected]

Byron BaySuite 23/59 Centennial CircuitByron Bay NSW 2481+61 (0)7 3831 [email protected]

tregear bbc17 presentation final - home - bbc | building …€¦ · · 2017-10-30low in most...

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