0845 345 1584 info@trinityestates.comtrinityestates.com

Residential Property Management

OUR VALUES

OUR STORY

OUR SERVICES

HEALTH AND SAFETY

OUR PEOPLE

CASE STUDIES

TESTIMONIALS

SUSTAINABILITY& CORPORATE SOCIAL RESPONSIBILITY

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We deliver management strategies that are technically robust, yet keep our feet on the ground with practical solutions. Solutions that allow home owners to continue enjoying their homes, whilst at the same time, protecting and enhancing the value of their key asset.

Our clear goal is to be the first choice when a client seeks to appointa Property Management Company.

We exist to support our clients in an ever-changing industry. Enthusiastically embracing new technology, new legislation and increased demands.

However, the constant remains our customer; the property owner.

Whoever our client, whether they be a large national developer, a smaller, niche house builder, a resident management company or an international investor, we provide the highest levels of independent advice, expertise and commitment.

We listen to our client’s requirements, and then provide sound, practical solutions that meet the stated need.

We bring value and knowledge to ensure we stay ahead of our competitors in a customer oriented environment.

A proud member of ARMA with ARMA-Q accreditation, our customers can be assured that the services we provide meet the highest levels expected within the industry.

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From our early days in 1999, Trinity has grown to be one of the UK’s largest managing agents covering the whole of England and Wales. Trinity’s independence (We’re not part of a larger group) remains a core principal of our founders and owners and is closely protected.

To better serve our clients we offer impartial advice and guidance without the regard to commercial interests that a larger corporate owner will often focus on.

This enables us to work with many of the largest UK developers and investors on a diverse range of property schemes such as redundant hospital sites, major regeneration schemes in deprived areas and some of the UK’s most high profile developments.

By working in this way, we’ve grown to be one of the most respected businesses in the industry, we continue to innovate and bring new, fresh ideas to ensure your home is well managed, and remains so.

Working with the UK’s largest house builders, investors and Resident Management Companies we now manage in excess of 40,000 homes and continue to grow our portfolio.

As a managing agent with National Coverage and Local Knowledge,we pride ourselves on delivering effective management solutionsthrough our network of locally based Estate Managers, whose expertiseand knowledge is paramount in providing a quality service at a reasonable cost.

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Every home environment is different; construction, design, location; therefore, to reflect this, we create solutions bespoke to these homes.

Our clients’ requirements dictate our services and their delivery. It’s through this interaction that we continually review and implement enhancements.

New Build Consultancy Services

At Trinity, our philosophy is to provide a comprehensive service that ensures continuity throughout the planning, construction, marketing and handover stages. We start the process by putting together a team (comprising Chartered Accountants, Solicitors, Licensed Conveyancers, Health & Safety experts, Building Surveyors, Estate Managers and Customer Service Managers) all under the leadership of an experienced project manager who will be able to advise you on the following:

Design Stage

Working with your technical and design teams our experts are able to provide advice and recommendations.

Pre Commencement

Working from plans, specifications and briefings from your architects we can assist you in drafting development specific leases, reviewing Section 106 planning agreements and develop cost effective and practical strategies.

Budget Advice

Prepare and keep under review service charge budgets throughout the build process, producing transparent, accurate and concise breakdowns of service charge expenditure for each individual unit.

Handover of Management Services

The importance of aftercare is not underestimated and all new developments are brought on board by our experienced Handover and Customer Care Team. They help residents settle in to their new homes and ensure all services are set up and delivered to the agreed client’s needs and requirements.

In House Legal Services

The Trinity in-house legal team work closely across all departments and has a wealth of experience in all aspects of property management and landlord & tenant law. Below are just a few of the services the team regularly provide;

• Company Secretarial duties to include filing of annual accounts and other statutory information with Companies House

• Formation of Resident Management Companies• Enforcement of covenants• Producing resale packs• Working with our New Business team they will

review the legal set up of a development and make recommendations regarding the design of the lease

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Block Management

The Trinity operating model is organised in such a way as to enable the locally based Estate Managers to focus on each developments’ requirements and in particular establish good working relationships with the residents.

They accomplish this through knowing that our Customer Care Centre is handling day to day maintenance, service charge collection, insurance claims etc.

The services provided are extensive and the following gives a “taste” of what we deliver;

• Arrangement of maintenance contracts• Managing contractors and approving invoices for payment• Managing major works and Section 20 consultation procedures• Preparation of life cycle maintenance plans• Arrangement of building insurance including claims handling• Regular site visits• Assisting Resident Directors in understanding and dealing with their

responsibilities• 24 hour Emergency Helpline available 365 days a year

Communication underpins our service and is an essential ingredient for smooth Estate management. Not just person to person, but on line too. Every owner is provided with a unique reference number which allows them to view up to date information about their home, when it’s convenient for them, 24 hours a day.

Customers can access their account on the Trinity Residents’ Portal - Get updates on repairs or ongoing maintenance, make payments at a time that suits them, as well as viewing useful information relating to their development

Surveying

The management, maintenance and safety of the buildings we manage is a key and fundamental responsibility which we take very seriously.

In fact all managed developments are visited at least annually by our surveyors. We’re currently providing these services (and more…)

• Supervision of building works and decorations• Defect diagnosis• Licences to alter• Health & Safety and Fire Risk assessment compliance• Prepare planned maintenance programmes

Service Charge Accounting

Trinity’s in-house accounting team produces clear and concise information to ensure transparency at all times. As an accredited ARMA-Q member, we follow and adhere to their strict, independently audited, code of conduct.

• Preparation of service charge budgets• Collection of service charge and ground rent• Preparation of service charge year end accounts• Client reporting• Maintaining interest bearing client bank accounts

held under statutory trust

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Estate and Open Space Management

The increase in private housing developments in recent years has resulted in more communal open spaces requiring management, which combined with pressure on local authority funding, has resulted in alternative solutions being sought.

Working closely with developers and local authorities, we will devise a bespoke management strategy for;

• Large Public Open Spaces• Play areas• Private roadways• Wildlife Areas & Allotments• Sports and recreation areas

Unlike most managing agents, who have to rely entirely on private surveyors , here at Trinity we have our own in-house surveying team. The Trinity surveyors carry out several functions, the chief of which is the annual risk assessment which is done at all of our estates.

Annual Risk Assessments This involves an in-depth site inspection, including testing of fire precautions such as emergency lighting systems and automatic smoke vents, and the production of a report which gives recommendations on how the health and safety of our estates can be improved. Separate reports are produced for fire risk, general health and safety, and play area risk assessments. Our surveyors will subsequently follow up on their reports and advise our estate managers on compliance with health and safety legislation and the implementation of any improvements, repairs or upgrades.

Our robust management systems ensure that risk assessments are carried out automatically when due, so that no estate is ever missed. Other requirements, such as the provision of asbestos surveys and water risk assessments, are outsourced, but overseen by our team to ensure both legal and safety compliance.

The surveying team are also on call to provide reports on any building fabric defects that may occur.

All members of the Surveying Team have extensive experience in building pathology, defect diagnosis, and the supervision of remedial works. Our supervision also extends to the scheduling, tendering and contract administration of insurance repairs (such as fire and flood damage) and cyclical redecoration and repair works.

Should a problem occur at one of our estates, in order to reduce the cost of any remedial works our surveying team manage this process and regularly liaise with the NHBC

Whenever possible, a warranty claim will be made either to the developer or the NHBC..

To smooth the way as new developments are built, they also carry out site inspections and liaise with our New Schemes team. Our Surveyors also work closely with our insurance managers, to provide information relating to fire and flood claims, as and when required.

In dealing with licensing matters, the surveyors regularly coordinate with our legal department. This all adds up to a fully integrated approach across the whole company, to ensure full compliance with relevant Health & Safety legislation and regulations.

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The people who work across the business are both encouraged, actively supported and provided with effective leadership to deliver great service, every time.

All team members are encouraged to acquire and hone new skills and knowledge as part of their individual Personal Development Plans.

Every member of the team is supported by our very own Training and Development Manager who designs and delivers a comprehensive series of training sessions and events throughout the year.

OUR PEOPLE - A business, any business is only as good as the people in it. We recruit the best and develop them further.

Members of the Trinity family are provided with, and supported by effective leadership and training to deliver outstanding service every time.

Trinity Estates employees are: • Encouraged to acquire new skills and knowledge. • Supported directly, with both internal training and external

qualifications. • Effectively led to focus their attention wholly on the customers

needs.

We value the encouragement of all members of the team to involve themselves in their personal development of their abilities.

A significant number of our specialists have been awarded with qualifications and external accreditation from organisations such as:

The Institute of Residential Property Management (IRPM),The Royal Institute of Chartered Surveyors (RICS), The Association of Residential Managing Agents (ARMA) and The Associationof Accounting Technicians (AAT).

Achieving meaningful, professional accolades of this calibre requires commitment and hard work; qualities possessed by our people operating at every level.

The whole team is supported by a dedicated and professional, internally delivered training programme; the elements of which look to develop the skills and knowledge of our people to ensure our customers always receive great service.

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Every part of our training, management and employee support programme is focused on our overall goal –the satisfaction of our clients through ....

Joined UpCustomer Service

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Investors in People is the UK’s leading accreditation for business improvement through people management, and recognises businesses that innovate, improve and grow, with a focus on good people making a great business.

Paul Devoy, Head of Investors in People, said: “Achieving the Investors in People standard is something that any organisation should be truly proud of. Working with Investors in People inspires and enables leaders, managers and employees at all levels to build their skills, improve their performance and achieve their potential. We’d like to congratulate Trinity Estates on their achievement.”

Forming the focal point of a fresh chapter in the future of Canning Town, Vermilion is a new generation of London living.

The 271 apartment mixed use development comprises studio, one, two and three bedroom apartments many of which benefit from a balcony or terrace as well as use of a communal eco-garden. Vermilion has Rathbone Market on its doorstep, one of the East End’s oldest markets, whilst being just minutes from Canary Wharf, Stratford City, the O2 Arena and major transport links across the city and beyond.

VERMILION- RATHBONE MARKET

What thismeans in reality...

NEWCASTLEThis site consists of 143 apartments and a number of commercial units. Trinity have been successfully managing this site since 2007.

Initially there were a number of challenges in terms of the build and in particular with the smoke extraction system and the generator located within the basement area.

We worked closely with the developer and the Resident’s Association (RA) in order to get these problems rectified and since then whenever any other problems have arisen we have found that the excellent relationship we have built with the RA enables us to quickly resolve matters in a way that is beneficial to all parties.

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MENSTON

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CONWYThis is a site that we were asked by the developer/freeholder to take over from the existing agents.

The developer wasn’t happy with the standard of management of the existing agent and so they asked us to step in and turn things around.

We used the existing budget to bring the site up to a good standard and have since been able to employ some of our key contractors to ensure the site standards are maintained.

As a result of our work on this site the developer has now instructed us to take over other challenging sites in their portfolio.

Trinity set up a scheme to manage the vast amounts of open space on this development consisting of 543 residential units. We were also required to take on the management of a number of apartment and housing blocks within the development, some of which were new and some which were refurbished units.

To ensure the fairness of our charges we set up individual charge headings relating to the new build units and the refurbished units. This was an equitable way of dividing the costs and was done in a way that ensured that the Service Charge Budget was both comprehensive and user-friendly.

Our Estate Manager from Trinity Estates is exceptionally good. The service we receive is fantastic and over the last 6 years Trinity Estates has proven to be excellent value for money, with the vast majority of residents extremely satisfied with the overall service that Trinity Estates provides.

Trinity have been involved with the Rathbone Market Scheme in Canning Town for over 3 years now, working from the early design stage to ensure the Estate management Strategy would be fit for purpose and offer true value for money. They have proved to be excellent in the role as Managing Agent, as evidenced by the service our residents are now receiving on site. I would not hesitate in using Trinity again”

- Alec, Gilbert House

MUSE. Developer

We are an owner landlord for a property in Liverpool. My wife and I have owned the property from the outset for over five years. We are founder members of the Residential Committee and have a good working relationship with the Trinity Estates managers.

There have been problems on the complex over the years but Trinity take on board all complaints and prioritise them depending on funds. We would not hesitate in recommending this company to any friends or colleagues

- Russell, Lowbridge Court

Trinity Estates have been providing management services for ‘Thornyfields’ residential estate for over 9 years undertaking the day to day physical management, maintenance and administration of our properties. Through their Estate Manager, they consistently show a high level of professionalism and a quality service and value for money.

We have always found them accessible and responsive and by the means of regular, and effective communication, we are kept fully informed on what is happening with the management of our homes. In my opinion, they have proven themselves to be a professional company and I have no hesitation in recommending them.

As technologies and processes constantly improve and compliment current practises in the building industry, we understand the importance of being at the forefront of these environmentally focused initiatives.

With many house builders now leading the way building eco-friendly homes and creating sustainable communities, we realise how important it is to be alert and at the forefront of knowledge and experience in this field. Trinity has extensive experience in managing eco-friendly schemes such as those with bio-mass, Combined Heat & Power (CHP), rain water harvesting, green and brown roofs, solar and PV Panels, recycling strategies and travel plans.

Our commitment is to use our knowledge to advise our clients on best practice and in doing so, to improve the management of these eco-systems in the long term.

We are also looking at ways to introduce greater sustainability in to the management of our existing schemes by examining recycling opportunities, reducing power and fuel consumption, the introduction of car sharing and cycling incentives and even going paperless in our correspondence!

Across our business we are always looking at ways to improve our own efficiencies at our offices by encouraging car sharing by our employees, staying local in company events, discouraging unnecessary travel by the use of video and conference calling, double sided printing and other ways of reducing waste.

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Kevin, Thornyfields

Residential Property Management

TrinityVantage Point23 Mark RoadHemel HempsteadHertfordshireHP2 7DN

0845 345 1584 info@trinityestates.comtrinityestates.com