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TRM Services for ITSM and ITAMEDUCATEv ASSESS v VALIDATEv DOCUMENTv ADVISE

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IT Service Management (ITSM) and IT Asset Management (ITAM)

IT Service Management is IT thinking about the delivery of IT to the business, while IT Asset Management is managing th

actual IT assets hardware, software, and related information. Technology and best practices (ITIL frameworks) are now

enabling IT assets to be managed in a service management model.

Applying best practices and leading so tware technology

to the management o physical assets all physical assets,including IT, drives down the costs o ownership, increasesreturn on investment and supports license agreementcompliance.

Combining Total Resource Managements (TRM) assetmanagement expertise, extensive understanding o thebase architecture o Maximo and using the ITIL rame-work, we can help your organization implement Tivoli

Asset Management or IT (TAMIT) and Tivoli ServiceRequest Manager (TSRM)

Tivoli Asset Management for IT As a one-stop solution, managing IT assets with Tivoli Asset Management or IT will:

Help control the costs o IT assets (hardware, so t-ware and related in ormation) throughout their entireli ecycle

Enable underutilized assets to be redeployed

Avoid over purchasing

Support better decision-making (budgeting, pro-curement and maintenance) with relevant and

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consolidated data about contracts, leases, licenses,

warranties and moreMitigate compliance violation risks in terms o licenseagreements and regulatory requirements.

Tivoli Service Request Manager (TSRM)Tivoli Service Request Manager enables better IT servicedelivery by allowing you to:

Manage both call-based and catalog-basedrequests with integrated service desk so tware andservice catalog

Implement best practices or incident andproblem processingRequest IT services through published service o erings

Use proven work ows or aster time to value

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Gartner Group research indicates thatproper IT management can result in 30% ormore in overall operational costs savings.

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TRM Services for ITSM and ITAM

Maximo is a registered trademark o IBM.

TRM HEADQUARTERS510 King Street, Suite 300, Alexandria, VA 22314 Phone: 877-548-5100 (toll-free) or 703-548-4285 Fax: 703-548-3641www

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EDUCATEv ASSESS v VALIDATEv DOCUMENTv ADVISE

tem design, installation o TSRM and TAMIT, installation orelated product enablers, installation o add-on modules(Maximo Discovery and Maximo Integration Composer),requirements analysis, con guration and QA, training,pilot, and optimization.

TRM Consultants are Maximo 5, 6, and 7 certi ed, PMPand ITIL certi ed.

Contact UsFor more in ormation about TRMs consulting services,please call 703-548-4285, email marketing@trmnet.comor visit: http://www.trmnet.com

About TRM TRM is an IBM Advanced Business Partner and leadinMaximo consulting and technology company. We haveover 450 man-years o Maximo experience and haveimplemented and upgraded Maximo or 15 years orhundreds o satis ed clients, across all industries and theglobe. TRM is headquarted in Alexandria, Virginia, withsupporting ofces across the U.S.

IBM Maximo Asset Management, Maximo and Tivoli Asset Management or IT areregistered trademarks o IBM Corporation.

How We Can Help

TRM services will ensure smooth TAMIT and TSRM deploy-ments with:

Business case and requirements analyses

System planning and design

System tailoring

Customization, and con guration

System installation

Deployment and upgrade

Legacy system inter aces

Data migration

User training

System sustainment

Why TRM TRM helps our clients establish ITAM and ITSM standards,such as:

Standard processes and IT asset/maintenance strate-gies consistent with overall business goals

IT asset management guidelines that will de ne howthe asset data will be named, numbered, etc.

Standard value lists

Location and asset hierarchies approach and guide-

lines to support the business objectives, needed KPIs,reports requirements and cost roll ups

Tools and reports that will provide eedback to theusers and management

We practice what we preach. TRM has deployed inter-nally TSRM to track and report on Corporate IT workload.We also use TAMIT to track all IT related assets (new, trans-

ers, inventory, and disposal). This project was developedwith various phases involving the development o the sys-

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Enterprise Implementation of Maximo 7.1 forIT Assets TRMs ExperienceSupporting IBMs client implementation, TRM is currentlyproviding application design and development consulting orone o the irst, enterprise-wide implementations o Maximo 7.1

or one o the largest inancial institutions in the U.S. We aresupporting these work streams:

Global

Establishing and implementing development standards,System Administration and Security Policies.

Addressing technical issues on LDAP, overallenvironment stability, identi ication and resolution o product de ect issues.

Service Request

Incident & Problem Management

Being involved in one o the irst, enterprise-scale Maximo 7.1projects enables us to incorporate best practices in design,development, and con iguration.

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TRM is currently supporting IBM in

implementing Maximo 7.1 and Tivoli Asset

Management or IT or one o the nations

largest fnancial institutions.