trust organisation crisis
TRANSCRIPT
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Trust–Thebiggestorganisa0onalcrisis?Fact&workpack
DavidWatkinsORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Trust–thebiggestorganisa0onalcrisis?Thetrust-richtrend–doesyourorganisa0onmeasureup?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
“If these trust-rich, more resilient companies are the survivors of each period of turbulence, then they will come to dominate the market – and the model of the high-trust corporation will become prevalent.” World Economic Forum, The Evolution of trust in business
“ A low-trust environment makes everything about doing business more difficult… loss of trust leads to higher transaction costs, lower brand value, and greater difficulty attracting, retaining, and managing talent. Ultimately, it can mean boycotts, negative publicity, and unwanted regulation.” Beinhocker, Davis & Mendoca, 10 Trends You Have to Watch, HBR.org.
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Trust–thebiggestorganisa0onalcrisis?Trust-likeabankaccount:arethesecompaniesoverdrawn?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Trust–thebiggestorganisa0onalcrisis?DoesitmaPerifourleaderscanbetrustedornot?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Source: Edelman Trust Barometer 2016
Trust–thebiggestorganisa0onalcrisis?DoesitmaPerifourleaderscanbetrustedornot?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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IftrustmaPers,whatdrivesit?Companies,cultureorindividuals?Orall3?
© Schindler Management Ltd. | Organisational Learning & Development | Trust | 2015
“Chinaaccountedfor70%ofallcounterfeitgoods2008-2010*”
• UNOfficeonDrugs&Crime2013
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IftrustmaPers,whatdrivesit?Companies,cultureorindividuals?Orall3?
Cheating in exams is fairly common in the Indian state of Bihar, but new images have emerged which show just how large-scale and blatant the practice is. Many students smuggled in textbooks and notes into the examination centres despite tight security - and parents and friends were photographed scaling the walls of test centres to pass on answers to students during the current secondary school examinations for the Bihar School Examination Board (BSEB).
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Trust–thebiggestorganisa0onalcrisis?Wealllie.Youcaneitherburyyourheadanddenyit,orbeawareofitandlookoutfornewdirec0on
Themostcommonlietoldbybothsexesis“nothing’swrong,I’mfine,”accordingtoastudyof2,000Britons,conductedby20thCenturyFox.
Onaveragea“porky”istoldevery5-10minutes!That’s150-200liesperday!
GeraldJellisonstudypaper
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Trust–thebiggestorganisa0onalcrisis?Havedifferentlevelsoftrustbecomeacceptable?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Trust–thebiggestorganisa0onalcrisis?Bandura–Moraldisengagement
“persuadingoneselfthattheques>onablebehaviourisactuallymorallypermissible”.
• “from:“Dishonestdeed,clearconscious”,(Shu,L;Gina,F;Bazzerman,M)
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Trust–thebiggestorganisa0onalcrisis?Bandura–Moraldisengagement
MoraljusCficaCon:Itwasdoneforagreatergood .Advantageouscomparison:Othershavedoneworsethings.EuphemisCclabel:ItsoundsbePerifyoucallitsomethingelse.Minimisingorignoringtheconsequences:Itwasn’tthatbad.DehumanisaCon:Itwasdonetooneof“them”.ALribuConofblame:Itwaswhattheydeserved.Displacementofresponsibility:IdidwhatIwastoldtodo.Diffusionofresponsibility:Everyoneelsewasdoingit.
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Ifyoucouldchooseyourleader,whatcriteriawouldyou
use?
What’stheminimumfloorto
aimfor?
Howdo/shouldwe“measure”our
leaders?ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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TheVirtuousStyleofLeadershipLeadershipBehavioursthatdrivetrust
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
“readytoconformtoethicalprinciples&inherentlydrivenbymoralexcellence”
Honesty/Trust
Personality
FairnessRespeceul
Caring
CourageBoldness
Enlightened
ReliableConsistent
Authen0c
Readiness
AccountabilityObliga0on
Responsibility
TransparencyCommunica0ve
Openness
AwarenessAcceptance
Humility
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Source: Edelman Trust Barometer 2016
Trust–thebiggestorganisa0onalcrisis?Minimumfloor–fixbehavior!
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Trust–thebiggestorganisa0onalcrisis?EightAxiomsofHonestLeadership
Axiom:Self-evidenttruth.“Somethingsoself-evidentthatitisacceptedtobetruewithoutanycontroversy.”
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Trust–thebiggestorganisa0onalcrisis?Measuringtrust–themoralintelligencequo0ent(MQ)- Integrityandtrust- Accountable- Surprisesanddelights- Dependable,reliable- Naturalleader&coach- Self-aware- Follower-centric,par0cipa0ve- Transparentcommunica0on
- Occasionalwhitelies- Passthe“monkey”- Haveblindspots- Self-achievementorientated- Notmemorable- Mo0vatesthroughposi0on- Targetvspeopleorienta0on
- Reac0ve/non-responsive- Triestolead/leadswithpower
base- Rude- Self-centric- Non-caring- Notsharing- Direc0ve- Createsdetractors
BehaviourswhenMQ9-10
BehaviourswhenMQis7or8
BehaviourswhenMQis6orlower
MQ=moralintelligencequoCentUsingascaleof1-10,wouldyourecommendyourlinemanagerbasedontrustworthybehaviour?(10high,0low)
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
10
9
8
7
6
5
4
3
2
1
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Trust–thetoughestleadershipchallenge?NineAnchorstodrivehabitualhonesty
SecuringTrust
Lookinthemirror
Increaseyourfocus
Worryonlywhenitsworthit
Communicatewithinspira0on
Lookaround-benchmarkthebest
Taketheini0a0ve
Determineandsupportthe
spanofcontrol
Showyoucare
Channelyour0meandenergy
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Aktudesvaryastowhatmakesaneffec0vehonestleaderIngeneraltermsthefollowingwordsrepresentaktudesabouthonestleadership.Towhatextentdoyouagreeordisagreewitheachofthese?
Trust–thebiggestorganisa0onalcrisis?Whatmakesaneffec0vehonestleader?
EffecCvehonestleaders…. Stronglyagree Agree Undecided Disagree Stronglydisagree
Arestrongondiscipline
Understandpeople
Makeallthedecisions
Arepopular
Takerisks
Aretransparentandopen
Areinteres0ngandinspira0onal
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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EffecCvehonestleaders…. Stronglyagree Agree Undecided Disagree Stronglydisagree
Aresympathe0c
Empowerothers
Nevercompromise
Canbetrusted
Areconfident
Arealwaysreadytolisten
Don'tsufferfoolsgladly
Arecharisma0c
Haveanopendoorpolicy
Earnrespect
Arefeared
Areinquisi0ve/curious
Arereliable
Trust–thebiggestorganisa0onalcrisis?Whatmakesaneffec0vehonestleader?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Keenformorereading?“Where’smydog?ThesearchforHonestLeadership”DavidWatkins@organisa0on-dynamics.com0041794658097www.organisa0on-dynamics.com
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com