TUG OF WARPresented by Wendy Armstrong,

Director of Accounts Payable in the office of the Auditor of State of Indiana, Connie Nass

EFFECTIVE LEADERSHIP

Experience can make an expert

What works for one might not work for another!

Any similarities are only a coincidence

My Bio Proves my Experience

Owned own business Have multiple careers

Served on multiple Committees

20 years experienceWith Government

Community Involvement is an excellent way for you to get free experience

School Board Church Board Girl/Boy Scouts Neighborhood association Coach a team sport Volunteer

Find your style! Experience develops your management

style. Wendy is lying- she has 40 years experience

FIND A STYLE THAT SUITS YOU??

Surround yourself with good Mentors

My mentors have taught me patience They have taught me to be a good listener How to motivate others The importance of honesty

First time managers!! Take Charge Keep an eye on details Establish your authority; you teach people

how to treat you

MOTIVATE!MAKE THINGS HAPPEN

Be visible and accessible

HAVE WEEKLY MEETINGS Start off with praise!

I’ve become Infamous for MY LAST MEETING

THE RESULTS

2 Key employees resigned

THE OUTCOMEI survived and my employees survived. They became better workers and I became a better

supervisor

BE A GOOD LISTNER! EVEN IF YOU DON’T AGREE-

THAT’S RIGHT- EVEN IF YOU DON’T AGREE!

Thank you for your thoughts!

USE PRAISE!!!

PERFORMANCE REVIEWS

Address the following:

problem behavior

poor performance

conflicts

Again, don’t be afraid to delegate!

Do not waste your time learning the fine details of your employee’s job. Learn the end result, learn which employee can make that happen, and then have that employee cross train!

“Remember that a person’s name is to that person the sweetest and most important sound in any language.”- by DALE CARNEGIE

Tom "Voice Of The 500" Carnegie, has been announcing the race since

WWII.

THE BOSS’S BOSS That means sometime you are caught in

the middle- this is not a problem if you handle it properly.

In can become a TUG OF WAR between your employees and boss.

The war is for your time and attention.

What happens in your office…. stays in your office……

Treat it like a family-“If Momma Ain’t Happy- ain’t nobody happy!

MY BOSS When she returns from a conference or

seminar with fresh ideas- Listen…. Wait….let the ideas filter to the top of the list

and then….

MAKE IT HAPPEN!

Arbitrate between the employee and the chief

Help the employee understand new policies

Implement the policy

Always support your boss- never undermine your boss’ authority to your staff.

You personal disagreements should be in private.

MIDDLE MANAGMENT THE REASON YOU ARE IN THE MIDDLE

IS BECAUSE YOUR NOT ALONE. Always remember “WE”

Learn from your mistakes, stay interested in your field of expertise.Never stop learning.

Never stop teaching. Your employees are reflection of you. Your

success depends upon their success and with good leadership everyone wins! It comes full circle!

But

“Seeing within; changes one's outer vision.” Joseph Chilton Pearce

I believe my advice will give you a balanced, successful career and a peace of mind!

Thank you for your time today!

If you have any questions regarding my presentation please e-mail me @ WArmstrong@auditor.in.gov