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GOVERNMENTOF REPUBLIC OF MOLDOVA e-Government Center

MM--CLOUD:CLOUD:E-GOVERNANCE

TECHNOLOGY PLATFORMIurie ŢurcanuCTO @ e-Government Center

Meet Moldova!

• Geography: Republic of Moldova is a country in Eastern Europe, located between Romania to the west and Ukraine to the north, east and south (longitude – 47° North, latitude – 29°East).

– Population: 3.5 million inhabitants;

– Capital city: Chisinau (0.7M);

– Languages:• Romanian (state, based on latin alphabet);

• Russian;

• Ukrainian;

– Area: 33,846 km2;

– Climate• Humid continental weather;

• Temperature– Winter: –15°C … –10°C;

– Summer: –25°C … –35°C;

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Economy and ICT Overview

• Currency – Moldovan Leu (code MDL) - 1 USD = 11.50 MDL;

• GDP per capita - 3 082 USD (IMF, 2011);

• Ease of Doing Business: Moldova is ranked 90th out of 183 countries (IFC, WB, EoDB report 2011);

• ICT takes ~10% of GDP;– 153 IT companies;

– 7 major ISPs;

– 3 mobile operators;

• Internet penetration– Overall - 42%;

– Broadband – 15%;

– Since 2010 some ISPs offer 100/100Mbit for 250 MDL (~23 USD);

• Mobile Penetration – 92%;– High speed 3G internet access since 2008, 3.5G since 2010, 4G is being implemented in

2011;

• Computer Literacy – medium;

• Networking Infrastructure• Fiber link to 99% of localities, last mile is Ethernet, ADSL or ISDN;

• Separate 100Mbps dark fiber network serving central public administration (currently upgrading to 1Gbps);


Government e-Transformation Objectives


� Promotion of ICT for a better governance, research and education, public healthcare, e-commerce, social protection and national security.

� Acceleration of e-transformation process in order to sustain the EU integration agenda.

� Extending the communication infrastructure, thus increasing national economy competitiveness and facilitating access to information society services for all citizens.

� Development of high quality sectorial and cross sectorial e-services.

� Implementation o public private partnerships for e-transformation and stimulating investments in ICT

� Encouraging of partnerships between research and educational institutions and private ICT sector.

� Development and promotion of effective and efficient ICT regulatory framework – one of the key success factors for development of e-businesses, e-commerce, delivery services and integration with similar European and global networks.

� Etc.

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e-Transformation Objectives for e-Services


� By 2020 all public services shall have their electronic counterparts.

� An average of 10 new electronic services shall be implemented and launched every year;

� An average of 7 backofficeprocesses should be digitized every year;

� Over 50% adoption of electronic public services;

� Existing information system shall be rationalized and integrated into governmental data interchange framework.

New e-Services Delivery Model

• eGC is developing e-Services Delivery Model (eSDM) – a formalized approach on service delivery covering:

– Identification of services;

– Prioritization of services;

– Planning services development, implementation and promotion;

– Reference architectures for different types of services;

– Retirement of services.

• For a better prospective on e-services landscape and better service development planning, the e-Service Delivery Model will contain e-Service Maturity Model (eSMM), describing a service maturity levels with characteristics of each model.


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What about the platform?

Do we have

the adequate technology platform

in place?


Modernized Government IT Platform Key

Principles• Modern – the architecture should use modern, yet well

proven technology stack

• Cost efficiency – the architecture should lead to optimal operational costs

• Modular – services should be organized as pluggable modules to facilitate flexibility, maintainability and scalability

• Simple – every module should follow “single responsibility” design principle, thus should be kept as simple as possible

• Accessible – the architecture should be built exclusively using open standards

• Re-use – the architecture should reuse existing information assets whenever is appropriate


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M-Cloud

Our answer to these challenges is M-Cloud -

Moldova’s e-governance technology platform

based on cloud computing.

Namely it is:

– Government private cloud (G-Cloud),

delivering all common services at IaaS, PaaS

and SaaS levels;

– First choice for public e-services hosting and

delivery platform.


Cloud Computing and the IT Community

• Reduced Cost – Cloud technology is paid incrementally, saving taxpayers money.

• Highly Automated – No longer do IT personnel need to worry about keeping software up to date.

• Flexibility – Cloud computing offers much more flexibility than past computing methods.

• More Mobility – Employees can access information wherever they are, rather than having to remain at their desks.

• Allows IT to Shift Focus - No longer having to worry about constant server updates and other computing issues, government organizations will be free to concentrate on innovation.


Source: trends.google.com

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Cloud Computing Service Layers


Source:

http://www.cabinetoffice.gov

.uk/sites/default/files/resourc

es/08-G-CLOUD-

TechnicalArchitectureWorkstr

and-Report.pdf

M-Cloud Platform Architecture

• Cloud Computing based Service Oriented Architecture (SOA)

• Highly accessible e-services through multiple delivery channels

• Facilitates communication between systems and allows business process orchestration

• Introduces shared services across public administrations

• Infrastructure services (IaaS) operated by CTS


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M-Cloud Platform High Level Architecture


A. Services

for citizens

and business

B. Services

for government

itself

C. Reusable

platform-level

services

e-Services Reference Architecture


• As a minimum architectural requirement e-services should implement n-layer architectural pattern, thus facilitating moving to different DBMS or adapting to new user interfaces when needed.

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e-Services Data Interchange


• Nowadays no information system is an island, therefore each newly developed service must provide facilities for inter-service communications. All required technical specifications and message contracts will be provided as part of national interoperability framework.

• Existing information systems will communicate through custom adapters.

e-Services KPI Monitoring


• All services shall implement monitoring API.

• KPIs are defined by domain expert at the time of requirements definition.

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M-Cloud and Interoperability


Platform level services

• Flexibility – adaptability to different use cases

• Neutrality – offer equal possibility for various providers to come into play

• Cost efficiency – allow providers to compete on quality of service and on prices

• Maintainability –working parameters are configurable

• Fast reaction to change –parameters could be change at runtime


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Provider pattern applied to e-Payments


M-Cloud Incremental Development

• Phased approach facilitates:– faster time-to-market;

– reducing implementation risks;

– early adoption of technologies and services;

– learning from feedback on previous phase.


M-Cloud

Phase II

M-Cloud

Phase I

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M-Cloud Phase I


• Will be deployed at CTS and will reuse its DC infrastructure;

• Will prototype all main initiatives of M-Cloud, including:– Cloud specific features such

as self-service provision, metering and billing etc. at IaaS, PaaS and SaaS levels;

– Disaster Recovery ;

– Scalability by adding new servers, storage;

– VDI;

– LPA involvement;

– Development and testing sandboxes for development teams;

– Data center consolidation;

M-Cloud Phase II


• M-Cloud phase II will consist of extending M-

Cloud capacity by:

– Building a new tier 3 datacenter using PPP;

– Reusing M-Cloud phase I datacenter as a DR site;

– Migrating all existing services to M-Cloud;

– Adopting cloud-optimized architecture;

– Adding more servers;

– Adding more storage;

– Consolidating datacenters according to DCC plan.

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Data Center Consolidation


• With M-Cloud in place Moldova’s Government

will start data center consolidation process.

• Existing more than a hundred data centers will

be reduced to 7-10 high performance

datacenters.

• Existing IT assets will be re-used wherever

possible.

M-Cloud Operation


• M-Cloud phase I solution vendor will:

– Offer 6 months of managed services with a team

consisting of:

• Cloud Architect;

• Cloud Security Specialist;

• Cloud Developer(s);

• Cloud Infrastructure Manager;

• Cloud Service Provisioning Specialist.

– MS team will be shadowed by their CTS

counterparts;

– Offer additional 30 months of warranty support.

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M-Cloud Smooth Transition to Operations


Desktop Computing Strategy

• Gradually move to Virtual Desktop Infrastructure environment, effectively meaning replacing desktops with terminals, thus gaining:– Data Security: Keeping data within the confines of the

datacenter improves security.

– Reduced Hardware Expenditures: Consolidation and reduced upgrades cycles minimizes hardware costs for server and client side equipment.

– Easier Management: Perform centralized patching and application installation or streaming without loading the network.

– Mobile Workforce: User desktops are portable – users can reconnect from any location with a variety of devices.

– Resource Pooling: Server based computing improves a company’s ability to use resources as a common pool.


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Key Points

• M-Cloud: our response to e-services

challenges.

• M-Cloud: Cloud Computing and SOI.

• Cloud-optimized architecture.

• Built-in interoperability.

• Phased approach.

• Vendor support for smooth transition.

• Adopting VDI.



Iurie Ţurcanu ([email protected])Chief Technology Officer e-Government Center (www.egov.md)

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