types of information system
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Types of Information System
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Order Fulfillment Process
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How Information Technology enhances Business Processes
Increasing the efficiency of existing processes
Enabling entirely new processes that are capable of transforming the business
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Types of Information Systems
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Systems from a Functional PerspectiveSales and Marketing SystemsManufacturing and Production Systems
Finance and Accounting Systems
Human Resources System
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Systems from a Constituency PerspectiveTransaction Processing SystemMIS and Decision Support System
Executive Support System
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Interrelationships among Systems
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Enterprise Application ArchitectureEnterprise systemsSCMCRMKMSIntranet and Extranet
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ERPERP collects the data from various key
business processesIt speed communication of information
throughout the company, making it easier for business to coordinate their daily operations
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How IS Facilitate SCMDecide when and what to produce, Store and move
Rapidly communicate ordersTrack the status of ordersCheck inventory availabilityReduce transportation and warehousing costs
Plan production based on actual customer demand
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Customer Relationship Management (CRM)
Manages all ways used by firms to deal with existing and potential new customers
Uses information system to coordinate entire business processes of a firm
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Provides end-to-end customer care
Provides a unified view of customer across the company
Consolidates customer data from multiple sources and provides analytical tools for answering questions
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Knowledge Management Systems
Creating knowledgeDiscovering and codifying knowledge
Distributing knowledge
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Intranet and ExtranetIntranet can be connected to internal
company transactions systems, enabling employees to take actions central to a company’s operations
Extranets increases the flow of information between the firm and its suppliers and customers
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TermsE-Business - Use of digital technology and the internet to execute the major business processes in the enterprise
E-Commerce – buying and selling of goods and serves over the internet
E-Government – application of the internet and networking technologies to digitally enable government and public sector agencies relationships with citizens
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IS Function in BusinessInformation Systems Department
Organizing the Information Systems Function