Seth Bokser, MD

May 19, 2015

UCSF Mission Bay Attitudes, Architecture, and Technology

Center for Digital Health Innovation at UCSF

Patient & Family Advisory Council

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E-patients = enabled, empowered & engaged

Center for Digital Health Innovation at UCSF

Attitudes

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81

89.8

87.1 87.4

81.2

90.6

87.1 88.3

82.1

90.9

88.2

90

82.3

92.3

87.5

90.1

74

76

78

80

82

84

86

88

90

92

94

Adult Inpatient (Top Box) Pediatric Inpatient (Mean) Emergency Department (Mean) Oupatient (Top Box)

Provider Communication - Scores

FY2012 FY2013 FY2014 FY2015 (to date)

Data as of February 19, 2015

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UCSF Mission Bay Architecture = Interaction

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Architecture: Outdoor Rehab

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Feb 1, 2015 Moving Day

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Lobby

Center for Digital Health Innovation at UCSF

Interactive Donor Wall

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Welcome to “Your Room”

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Personalization: Age and Language

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http://dx.doi.org/10.1136/amiajnl-2013-002141 742-750 First published online: 1 July 2014

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Personalization: Your Support System

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Empowerment: Knowing Your Treatment Team

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Educational Videos

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Educational Videos

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Screencasting

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Center for Digital Health Innovation at UCSF

Center for Digital Health Innovation at UCSF

Center for Digital Health Innovation at UCSF

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School and Child Life

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Bedside Telehealth and Skype

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Entertainment and Gaming

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“Informed” Patient versus “Overwhelmed” Patient

• UCSF MyChart

• Link from Home • Calm.com • TURN COMPLETELY OFF

Center for Digital Health Innovation at UCSF

3/9/2015 3/23/2015 4/6/2015

Agree 60.00% 60.00% 66.67%

Neutral 12.00% 13.33% 12.82%

Disagree 28.00% 26.66% 20.52%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

Agree Neutral Disagree

Early Experience ( 2 months, n = 39) “Improved Hospital Experience”

Center for Digital Health Innovation at UCSF

3/9/2015 3/23/2015 4/6/2015

Agree 56.00% 53.34% 58.97%

Neutral 8.00% 6.67% 10.26%

Disagree 36.00% 40.00% 30.76%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Agree Neutral Disagree

Early Experience ( 2 months, n = 39) “Helped you feel more informed”

Center for Digital Health Innovation at UCSF

Optimization / Change Management

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• TECHNOLOGY (UI): the system is excellent...however, the user experience while

watching television could be improved by adding a button that takes you to the tv

guide without having to go back out to the home screen. -4/2/2015 7:10 PM

• PROCESS: I was not shown how to use it , other than to place his birthday in.

most staff could not tell me what function it had or how to access them. I think it is

a wonderful idea to have the pad, but place a tutorial on ucsf chanel - 4/2/2015

1:53 AM

• PEOPLE: UCSF is one of the BEST hospital I have been to. I LOVE it here. The

people here take VERY GREAT care of their patients they are the BEST!! -

2/18/2015 12:20 AM

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Thank you