uklug 2012 - uffe's keynote
DESCRIPTION
In 1994, IDC published a report about "Lotus Notes - the Agent of Change" detailing the dramatic ROI achieved by using Notes. We will discuss the whole roadmap - including the right and wrong turns during almost 20 years - leading to the present day Notes/Domino and current situation. We're right now at the next inflexion point in enterprise productivity driven by the wave of Social Software and we will explore the role and roadmap for Notes/Domino as the catalyst for a Social Business.TRANSCRIPT
©2012 IBM Corporation
Back to the Future … UKLUG / Cardiff, 3rd September 2012, Uffe Sorensen
©2012 IBM Corporation
© IBM Corporation 2012. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.All references to Greenwell and Renovations and other data used in pictures of product user interface refer to fictitious companies and are used for illustration purposes only.
Opinions expressed in this presentation are entirely my own and not representative of formal IBM policies or opinions.
©2012 IBM Corporation
IBM and The Perfect Storm …
●Microsoft …●OS/2 …●OfficeVision …●Lou Gerstner ...
©2012 IBM Corporation
©2012 IBM Corporation
$1,000,000,000,000 and What Did We Get? $1,000,000,000,000 and What Did We Get?
http://books.google.com/books?id=gRcEAAAAMBAJ&pg=PA38&lpg=PA38&dq=lotus+notes+agent+of+change+idc+1994&source=bl&ots=KAClndPGyI&sig=lDMjhLkRDtAt7mlRoBIT1h1oNQQ&hl=en&ei=huOmTe2FI5CzhAfe0fTXCQ&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBMQ6AEwAA#v=onepage&q&f=false
©2012 IBM Corporation
Notes begins …
International Data Corporation (1994). Lotus Notes: Agent of Change: The Financial Impact of Lotus Notes on Business, IDC Special Report
©2012 IBM Corporation
Early growth years …
56M
IBM acquisition
International Data Corporation (1994). Lotus Notes: Agent of Change: The Financial Impact of Lotus Notes on Business, IDC Special Report
1Q97 2Q97 3Q97 4Q97 1Q98 2Q98 3Q98 4Q98
4.13 4.14 4.15
4.51 4.52 4.53 4.54 4.55 4.56 4.57
4.6 4.61
5.0 5.1 5.2 5.3
Domino Release Domino Release ScheduleSchedule
©2012 IBM Corporation
A new Millennium …
IBM acquisition
International Data Corporation (1994). Lotus Notes: Agent of Change: The Financial Impact of Lotus Notes on Business, IDC Special Report
©2012 IBM Corporation
©2012 IBM Corporation
Steady, now …
IBM acquisition
International Data Corporation (1994). Lotus Notes: Agent of Change: The Financial Impact of Lotus Notes on Business, IDC Special Report
©2012 IBM Corporation
The Workplace Years …
● “Cold dead fish”
● IBM Lotus Instant Messaging & Web Conferencing
● IBM Lotus Team Workplace
● IBM Lotus Domino Document Manager
● …
[ No worries: We fixed all of that and came out with a better solution in the end ! ]
©2012 IBM Corporation
The Hannover release - son of WorkPlace ...
IBM acquisition
“Hannover” release – the integration client
International Data Corporation (1994). Lotus Notes: Agent of Change: The Financial Impact of Lotus Notes on Business, IDC Special Report
© 2009 IBM Corporation
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©2012 IBM Corporation
ND going Social – Project Vulcan …
IBM acquisition
“Hannover” release – the integration client
International Data Corporation (1994). Lotus Notes: Agent of Change: The Financial Impact of Lotus Notes on Business, IDC Special Report
©2012 IBM Corporation
A well known history ...
● Many leading businesses were early adopters of productivity tools for business professionals Situational apps / Rapid Application Development tools Collaborative client/server applications “Groupware”
● Evolved in parallel with back-office automation and IT consolidation onstandard software for ERP
©2012 IBM Corporation
So, where are we now ...
● E-Mail, Calendaring, IM recognized as essential business instruments ...● MS fighting to maintain restrictive desktop document paradigm …
SW licensing practices ...● User driven Groupware / app.dev. got industrialized and consolidated in the IT org ● The tippers from the early adopters are now elsewhere in the org or retired …● M&A created an intricate maze of diverse
capabilities and platforms …● Consolidation and migration projects extremely
expensive in direct capex/opex, lost productivity …-and- stifling innovation while on-going ...
● Everyone need to break the mold
©2012 IBM Corporation
Knowledge work has changed Workforce demographics have changed
Collaboration itself has changedClient expectations have changed
● Work has become increasingly collaborative● Decision making is increasingly social
(“group think”)● Knowledge Management is back!● The volume of information is staggering and
growing rapidly
“By 2014, 50% of all employed people will be Millennials”
● Greater emphasis on web-delivered clients to lower client-side delivery costs
● Hybrid delivery architecture to provide choice and lower cloud transition risk
● Mobile as a first-class client
Source: http://www.carrierevolution.com/articles/164687/millennials-50-of-workforce-by-2014/
● While not directly relevant to business, we must learn from their adoption
©2012 IBM Corporation
The rise of the networked enterprise:Web 2.0 finds its payday
Emergence of the 5th wave …
©2012 IBM Corporation
Major businesses from all industries are adopting new paradigms for collaboration - “social software” is growing …● IBM uniquely embracing and integrating the existing layers of capabilities for maximum ROI● Investing in innovation and leveraging people● Not wasting money on converting existing paradigms from one platform to another● Ex: Global communities of engineers for sharing
best practices and drive innovation rather than replacing one “mail box” with another “mail box” …
● Just like Notes in the first place - but for the entire extended enterprise !!
©2012 IBM Corporation
Bringing social tools into the enterprise
• 155 million tweets sent via Twitter each day
• More than 7 billion pieces of content shared each week on Facebook
Find and share information instantly
Rise of social networking and mobile devices
People are empowered like never before
• Social networking accounts for 22% of all online time
• Smartphone and tablet shipments now outpace PCs
• 37% of US IT workers are using technology they master first at home, then bring to work
• 64% of GenY download unauthorized applications at least once a week to get their job doneSource: Forrester: Forrsights Workforce Survey 2011
Source: Facebook, 2011Source: Nielsenwire, 6/1/2010, Morgan Stanley
©2012 IBM Corporation
Traditional roles and processes across the business network are evolving, forever changing the way organizations operate
leading the conversations that define brands
self-forming teams around fast moving opportunities
becoming on-demand extensions of the enterprise
As barriers between people disappear, organizations are learning to tap into collective intelligence, advocacy, and distributed talent to drive
business results.
Employees Customers Partners
©2012 IBM Corporation
How this CIO Helped Bayer Become Social … http://www.forbes.com/sites/markfidelman/2012/05/28/how-this-cio-helped-bayer-become-social/
Ironically, people are talking again: … like social media has humanized the relationship between employees, where email did not....
They find experts faster and more efficiently ...
Employees share a lot more information – “It’s Culture Changing”: … Employees now better understand the organization’s mission and the projects that support it.
One place where knowledge and people can connect …
The Power of the crowd …
Executives are more accessible ... “My team knows if they want to have a quick answer for me then they post something on my board and then usually within a few hours they get a response.” … question and answer become more visible and searchable …
Kurt De Ruwe,CIO, Bayer Material Science
©2012 IBM Corporationhttp://www-935.ibm.com/services/us/en/c-suite/ceostudy2012/#partnering
©2012 IBM Corporation
● A look at some of the near term deliverables …
● Notes/Domino/iNotes 8.5.4 SE
Public BETA (based on CD6) expected in mid-Nov 2012
Targeting GA 1q2013
2q2013 SE "Update Pack" -- continued investment and injection of Social and Embedded Experiences enhancements
● Connections Mail (C4)
Announcement of Connections Mail -- Sep 2012
Note: These are not committed plan elements, but targets – all subject to change !
PROFILES: Search and Status updatesUpdate yours and View others in your network
Drag and drop to upload and share new FILES content links
©2012 IBM Corporation
Updated “Discover” pageBecome an expert user, faster with new look-and-feel home page
©2012 IBM Corporation
New “Updates” page
©2012 IBM Corporation
Consistent contextWork more efficiently through a completely integrated user experience that brings information to you through aggregation and embedded experiences
Integrated navigation
Updated styles, fonts, UI, icons, spacing, etc.
Simplified dates
©2012 IBM Corporation
Embedded ExperiencesEnables you to work faster and smarter by avoiding context switching and infusing socially oriented collaboration capabilities
Download or preview the file directly from your mail
See latest and add additional commentsNo longer need to open a
message and click on a link to get the actual document or updates
Categorization by date helps make email easier to manage
©2012 IBM Corporation
Embedded Experiences (cont.)
Embedded Experiences ease transient interactions within mail and other applications
©2012 IBM Corporation
“Rolling Calendar” view (additive weeks)
“Weekly Planner” view
©2012 IBM Corporation
iNotes 8.5.4 Social EditionMail
Simplified dates
Navigation bar – better integration with portfolio services
Dark UI – updated styles, fonts, icons, use of space, etc.
Widgets sidebar panel- Google Gadgets- Drag & Drop
Embedded preview experience
©2012 IBM Corporation
iNotes 8.5.4 Social EditionLive Text
Live names
©2012 IBM Corporation
iNotes 8.5.4 Social EditionCalendar view
Dark UI – updated styles, fonts, icons, use of spacing, etc.
Simplified entry colors
Conflict indicator
Unprocessed “Ghosted” meetings
©2012 IBM Corporation
iNotes 8.5.4 Social EditionCalendar forms
New Scheduler widget- Dynamically drag time- Checkboxes to add/remove- Similar to Notes New invitation form
“You are available at this time“simplified and expandable
Add room expands to provide entry field
New simplified but expandable layout
©2012 IBM Corporation
iNotes 8.5.4 Social Edition enhancements (cont.)
● Import .CSV contacts
● Insert .PNG images in rich text editor
©2012 IBM Corporation
Domino 8.5.4 Social Edition enhancements
● SAML support (1.1 and 2.0)
● SHA-2 support for S/MIME
● OAuth credential store
● Database Management Tool
All-in-one performance of database maintenance tasks: e.g., compact, index updates, etc.
©2012 IBM Corporation
Adding Social Capabilities to XPages
● Wrap XPages as OpenSocial gadgets Allows XPages to participate in Embedded Apps
● New data sources to access any XML and JSON REST services New Connections dedicated data sources (Communities, Profiles...) New data source and libraries to deal with the Activity Streams
● New controls to deal with the public social networks Connect to SmartCloud Engage, Dropbox, Facebook, Twitter...
● Seamless handling of authentication/authorization mechanisms Supports single sign-on, OAuth, Basic Authentication...
● XPages Social Enabler available now on OpenNTF See the introduction video:
http://www.openntf.org/blogs/openntf.nsf/d6plinks/NHEF-8M5CNA
©2012 IBM Corporation
IBM Lotus Notes Application Player
● Objective: Address key gap in adopting an enterprise web strategy
● Two options: “No need to replace those cabinets, just reface them” Either through plug-in or XPages modernization
● Plug-in result: Applications run in a browser with no modification!
● Lightweight install, similar to other plug-ins in size, deployment time and configuration requirements
● Minimal limitations: Windows only, for now at least Not designed to support mail template, rather, to work in conjunction
with iNotes Firefox and IE along with Citrix, in first release
©2012 IBM Corporation
IBM Lotus Notes Application Player
©2012 IBM Corporation
IBM Lotus Notes Application Player
©2012 IBM Corporation
The future of mail is social
IBM Connections Mail is the evolution of collaboration and messaging Not a product – a service you can tap into wherever you are
Brings all your interactions together in one place – mail, social homepage, communities, centralized/shared information, business applications and processes
Accessible from anywhere – using your device of choice
Tailored to you and your device
Evolved capabilities Simple – intuitive and easy to use
Integrated – find what and who you need in one place, without switching between applications
Social – the familiarity of e-mail in the context of a social networking experience
Secure – mitigates security risks
“Very soon, you won't be able to see email and social networking separate. Email will not die, it will in fact have more flavour and will be more integrated." -- Neha Gupta, senior research analyst, Gartner
©2012 IBM Corporation
Connections Mail – Sep 2012 in C4
● Connections Mail moves activities previously conducted in the inbox across social communities
● Shifts the focus and orientation to a people-centric approach rather than document-centric; from “sending” to “sharing”
● Integration of social capabilities within the business process promotes uptake of social tools
● Improved use of contacts and people in your social network● Promotes access to current data so business decisions are not made
with outdated information● Over time, Connections Mail connects the user to just the
conversations and content they need● Delivers an environment where information you need finds you,
rather than you having to find information● Available for both Domino and Exchange messaging server
environments
©2012 IBM Corporation
IBM Connections MailBeing in mail without being in mail
● Access your inbox without being in mailDistinguish unread email messages
Click “star” to mark for follow-up
Key triage actions and additional line of snippet information reveals on hover: Reply, Reply to All, Forward or Delete
©2012 IBM Corporation
IBM Connections MailMail compose...
Progressive disclosure for “Cc” and “Bcc” fields
Spell-checking content
Rich text editor
Append signature
Integrated mail contacts and social network in type-ahead (including Profile pictures)
“Objectized” names
©2012 IBM Corporation
Why Social Mail is different...● Moves activities previously conducted in
the inbox to more appropriate repositories
● Social mail is multi-faceted ● Fosters richer and more productive
conversations, improves knowledge sharing, and creates broader and deeper relationships across a network
● Connects the user to just the conversations and content they need, rather than them wasting time finding it
● Instead of a process-oriented inbox, users of social mail enjoy an activity-oriented inbox – one that becomes their central hub to social activity
©2012 IBM Corporation
How Social Mail is different...● Addresses tangible email issues, such as
information overload, not real-time, etc. ● Moves the center of gravity for collaboration
out of the inbox to more appropriate modes of collaboration
● Makes the most of your people investment – skills, productivity, responsiveness
● Keeps you in context ● Integration of social capabilities within the
business process promotes uptake of social tools
● Negates the need for use of consumer grade tools
● Provides necessary tools to meet needs of changing demographics of the workforce
©2012 IBM Corporation
Connecting Collab.AppsCommunicatinge-Mail, Calendar
Domino Mail Services
XPagesServices
SametimeServices
ConnectionsServices
Zero-Install Web AppsInstallable Mobile Apps
Mail Calendar
SocialMeetings
UC XPages, Portlets, Mail, Calendar, Contacts, Chat, Meetings, Files, Blogs, Wikis, Forums, Activity Stream ...
Notes Rich Client
XPages, Portlets, Mail, Calendar, Contacts, Chat, Meetings, Files, Blogs, Wikis, Forums, Activity Stream ...
Activity Stream
Aggregation Services
Emerging Social Business components …
©2012 IBM Corporation
Thank you !Спасибо !
Merci !Gracias !
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