UMP KK3 Cafeteria UMP KK3 Cafeteria

Presented by:

NUR FATEHA NAIM BT ABDUL RAHIM CA10094SHARIFAH HANIS NT SYED AHMAD CA10095

WEE PEK LING CA10088

Presented to:Madam Ainol Haryati Ibrahim

Academic Report Writing UHL2332

INTRODUCTIONINTRODUCTION Where are you going when you are

hungry?

What kind of criterias of restaurant that you like?

BACKGROUNDBACKGROUND Cafeteria at UMP

What do you think about kk3 cafeteria?

Why we choose this topic?o KK3 cafeteria environment does not fulfill the customer

requirements.

o Got complained about KK3 cafeteria.

OBJECTIVESOBJECTIVES To determine UMP students' satisfaction

level regarding on cafeteria food.

To investigate UMP students' satisfaction level regarding on cafeteria hygiene.

To analyze UMP students' satisfaction level regarding on the services provided by cafeteria.

Research Questions

What are students' satisfaction levels on cafeteria food?

What are students' satisfaction levels on cafeteria hygiene?

What are students' satisfaction levels on the services provided by cafeteria.

MethodologySetting Conducted in University Malaysia Pahang only. Questionnaire is used as our primary All the survey questions are close-ended questions. The questionnaire is distributed to three different courses

which are BCN, BCS and BCG. Gender/Course

Male female Total

BCN 10 10 20

BCS 10 10 20

BCG 10 10 10

ConclusionConclusion Questionnaires are the best solution to

make a survey about KK3 cafeteria.

Answers from all respondents have been recorded.

Chapter 4Findings & Discussions

Presented By: WEE PEK LING CA10088

Presented To: Madam Ainol Haryati Ibrahim

Presentation Outline

• Students’ satisfaction level regarding food Food Nutrition Variety of food

• Students’ satisfaction level regarding hygiene Environment Equipment & Facilities Food Hygiene

• Conclusion

Figure 1: Cafeteria food nutritional value and variety

Nutrition Value and Food Variety

Figure 2: Rating of satisfaction level regarding cafeteria hygiene

Environment

Figure 3: Cafeteria cutleries are clean

Equipment & Facilities Hygiene

Food Hygiene

Figure 4: Cafeteria food are hygienic

Conclusion

• Students’ satisfaction level regarding food Food Nutrition Variety of food

• Students’ satisfaction level regarding hygiene Environment Equipment & Facilities Food Hygiene

Academic Report Writing

UHL 2332

RQ 3 Conclusion Recommendation

Research Outline

What are students' satisfaction levels regarding on the services provided by cafeteria?

Figure 1: Quality of food at the cafeteria is excellent

Food quality at the cafeteria still need to be improved to ensure that students will satisfy with the food.

Figure 2: Expectation of waiting time to receive food order

Cafeteria should improve their food service in order to fulfill students need.

Figure 3: Rating of cafeteria workers regarding appearance and responsiveness

Cafeteria worker appearance and responsiveness did not influencing much in determining students' level of satisfaction.

Figure 13:Suggestions to improve the quality of services

Quality of services at cafeteria still need to be improved to ensure students will satisfy.

Cafeteria Food

-Variety of food and nutritional value of

the food.

Cafeteria Hygiene

-Environment, facilities, workers

and food. Cafeteria Services

-Quality of service and food.

Cafeteria Food

- Variety and nutritious food.

Cafeteria Hygiene

-Workers’ appearance, hygienic

food.

Cafeteria Services

-Quality of service and food.