Unit 6 Room Unit 6 Room Service (Ⅱ)Service (Ⅱ)

Period 4Period 4

Vocational Vocational Education Hotel Education Hotel EnglishEnglish

Words and Expressnions

Listening

Text Reading

Text Learning

Content

RevisionSay and act! (Who says it!)1.What else can I do for you?2.By the way, do you want these shirts to be starched?3.I have some laundry to do, please.4.I’ll tell the operator to call you up at 6 o’clock.5.Is that OK?6.What kind of call do you prefer, by phone or by knocking at the door?

Words and Expressions

deal/di:l /v. 处理 , 对待employer /ɪm ‘ plɔɪə(r) / n. 雇主hardworking /hɑ:d'wɜ:kɪŋ / adj. 勤劳的holiday/‘hɒlədeɪ / n. 假日的honest / ‘ ɒnɪst / adj. 诚实的 kitchen /‘kɪtʃɪn / n. 厨房 polite /pə ‘ laɪt / adj. 礼貌的 privacy / ‘ prɪvəsi / n. 私事 , 隐私

To be continued

public /‘pʌblɪk /adj. 公共的replace /rɪ‘pleɪs / v. 替换 , 更换respect /rɪ‘spekt / v. 尊敬shift/ʃɪft / n. 轮班timekeeper / ‘ taɪmki:pə(r)] /n. 守时的

人uniform /‘ju:nɪfɔ:m / n. 制服wear /weə(r) /v. 穿 , 戴weekend / ‘ wi:k’end /n. 周末as well as 以及 ; 和

Pre-reading Activities Choose the correct answer. 1. Room attendants must be ____ when

dealing with guests. A. early B. polite C. comfortable 2. What does not a hotel room usually

have? A. A bed. B. A bathroom C. kitchen

Text Listening Working in a Hotel Room Hotel room attendants make sure that

hotel rooms are clean, tidy and comfortable for guests. Their duties would include: changing bed sheets, making beds, cleaning rooms, and replacing drinks in the mini-bar. They usually work shifts, including early starts, as well as some weekends and public holidays.

Listening

To be continued

They must wear uniforms while working. Employers will expect them to be honest, hardworking and a good timekeeper. Room attendants should respect for guests’ privacy and have a polite and helpful manner.

Exercises 1.Choose the correct word to complete the sentences. 1) By the way, do you want these shirts to be

starched/starch? 2 ) I’d like this sweater wash/washed by hand in cold

water. 3) I would like to request/requested a morning call. 4) What kind of call do you prefer, by phone or by

knocked/knocking at the door? 5) Room attendants should respect / respected for

guests’ privacy.

2. Match Guest’s Inquiry or Requirement Housekeeper’s

Answer

1.Is there early morning A. I’ll tell the operator call service? to call you up at 6

o’clock. Is that OK?2.Yes. I must get up earlier B. Sure, would you like

to to catch the 7:30 flight request one? tomorrow morning. 3. How long does it take C. Yes, sir. What else

can to go to the airport I do for you? by taxi? 4.Then call me at 5:40, D. About half an hour. please?

1. Choose the correct word to complete the sentences. 1).starched 2). washed 3). request 4). knocking 5). respect

2.Match 1).B 2). A 3). D 4). C

Keys to the exercise:

Translate these sentences1.Hotel room attendants make sure that

hotel rooms are clean, tidy and comfortable for guests.

酒店客房服务员确保客房干净整洁及客人舒服 .

2.They usually work shifts, including early starts, as well as some weekends and public holidays.

他们通常轮班工作，包括早班，以及一些周末和公众假期 . 

To be continued

3.Employers will expect them to be honest, hardworking and a good timekeeper.

老板期望他们诚实 , 勤劳并且是个守时的人 .4.Room attendants should respect for

guests’ privacy and have a polite and helpful manner.

客房服务员应对客人的私人物品负责并有礼貌及乐于助人的态度 .

Language Points

1.make sure 确保 , 确信 We should make sure all the rooms

are clean and tidy.2.as well as 像…一样 , 作为习语用作介词

时， as well as 的涵义是“还有”、“不但…而且…”

They speak English as well as Chinese.

Read article loudly and try to translate it into Chinese.

Copy new words and expressions.

Summary & Summary & HomeworkHomework

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cooperation!