university of baltimore telecommunications technology overview
DESCRIPTION
University of Baltimore Telecommunications Technology Overview. February 17, 2006. Discussion Items. Project Description Project Tasks and Phases Technology Overview Q&A. Project Description. The procurement of a new state-of-the art campus telephone system. Project Tasks and Phases. - PowerPoint PPT PresentationTRANSCRIPT
University of Baltimore
Telecommunications TechnologyOverview
February 17, 2006
Discussion ItemsDiscussion Items
• Project Description• Project Tasks and Phases• Technology Overview• Q&A
Project DescriptionProject Description
The procurement of a new state-of-the art campus telephone system
Project Tasks and PhasesProject Tasks and Phases
• Needs Assessment–Technology Overview–Meetings with Departments/User Groups–Physical Inspections and Site Surveys
• Systems and services is use• Cable infrastructure• Physical infrastructure – space, power, etc.
–Benchmarking Analysis• What are other universities doing?
Project Tasks and PhasesProject Tasks and Phases
• Procurement and Installation–Development of Specifications–Preparation of Request for Proposals–Evaluation of Proposals–Vendor Selection–Contract Negotiation–Installation
History of Telephone SystemsHistory of Telephone Systems
• Manual Systems–Connections made by
Operator at Telephone Company
–Magneto dial-less telephones
• Dial Systems–1st Placed in service 1896–The “Strowger” system–Rotary dial telephones
History of Telephone SystemsHistory of Telephone Systems
• Private (Automated) Branch Exchange – PBX or PABX–Enterprise-based telephone systems evolved
throughout the 1900’s–From mechanical -- electromechanical --
electronic–From analog to digital (proprietary by vendor)–From feature-poor to feature-rich–From centralized/monolithic to distributed
architecture
Today’s Telephone SystemToday’s Telephone System
PBX
WiringCloset
Cross Connects
WallJack
Phone
CopperBackbone
Cable
CopperHorizontal
Cable
CopperStationCable
Today’s Data NetworkToday’s Data Network
CoreSwitch
WiringCloset
LAN Switch
WallJack
PC
Fiber Optic
BackboneCable
CopperHorizontal
Cable
CopperStationCable1
2
3
4
Catalyst4510R
5
6
7
FANSTATUS
8
9
10FLEX-SLOT
Catalyst 3560 SERIES
SYST
MODE
SPEEDDUPLX
POE
STAT
RPS
1X
18X
17X
16X2X
15X 31X
32X 34X
33X 47X
48X
11 12 1 3 14 1 5 1 6 1 7 1 8 19 2 0 2 1 22 23 2 4 2 5 2 6 27 2 8 2 9 30 3 1 32 3 3 34 3 5 36 3 7 38 3 9 4 0 4 1 42 43 4 4 4 5 46 4 7 481 2 3 4 5 6 7 8 9 10
1
PoE-48
3
2 4
Today’s ServicesToday’s Services
Core Switch
WiringCloset
LAN SwitchPC
Fiber Optic
BackboneCable
1
2
3
4
Catalyst4510R
5
6
7
FANSTATUS
8
9
10FLEX-SLOT
Catalyst 3560 SERIES
SYST
MODE
SPEEDDUPLX
POE
STAT
RPS
1X
18X
17X
16X2X
15X 31X
32X 34X
33X 47X
48X
11 12 1 3 14 1 5 1 6 1 7 1 8 19 2 0 2 1 22 23 2 4 2 5 2 6 27 2 8 2 9 30 3 1 32 3 3 34 3 5 36 3 7 38 3 9 4 0 4 1 42 43 4 4 4 5 46 4 7 481 2 3 4 5 6 7 8 9 10
1
PoE-48
3
2 4
PBX
WiringCloset
Cross-Connects
WallJack
Phone
CopperBackbone
Cable
Likely New Architecture –IP Telephony/VoIP
Likely New Architecture –IP Telephony/VoIP
CoreSwitch
WiringCloset
LAN Switch
WallJack
PC
Fiber Optic
BackboneCable
CopperData GradeHorizontal
Cable4 Pairs
CopperStationCable
1
2
3
4
Catalyst4510R
5
6
7
FANSTATUS
8
9
10FLEX-SLOT
Catalyst 3560 SERIES
SYST
MODE
SPEEDDUPLX
POE
STAT
RPS
1X
18X
17X
16X2X
15X 31X
32X 34X
33X 47X
48X
11 12 1 3 14 1 5 1 6 1 7 1 8 19 2 0 2 1 22 23 2 4 2 5 2 6 27 2 8 2 9 30 3 1 32 3 3 34 3 5 36 3 7 38 3 9 4 0 4 1 42 43 4 4 4 5 46 4 7 481 2 3 4 5 6 7 8 9 10
1
PoE-48
3
2 4
CopperStationCable
Telephone Server or IP-PBX
Alternative SolutionsAlternative Solutions
1. IP PBX, IP-ready PBX, IP-enabled PBX
2. Pure Voice over IP Platforms
3. Hosted Solutions
Call Center TechnologyCall Center Technology
• Hunt Groups – Early attempts to distribute calls
• Uniform Call Distribution– Simple call distribution as an internal PBX feature
• Automatic Call Distribution/Call Center– Separate server providing enhanced call distribution functions,
real time call center management, and historical/real time management reporting capabilities
– Supports outgoing and incoming calls– Call center agents may be centrally located or distributed– In IP environment, call center agents may literally be anywhere
where an Internet connection can be made (main office, remote office, home, etc.)
– Typically used in financial aid, class registration, other high volume areas
Call Center TechnologyCall Center Technology
• Contact Center – Integrates telephone, email, web chat and other communications
methods
• Interactive Voice Response (IVR)– Integrates telephone system with database applications– Allows callers to access information and perform transactions
without human intervention• Check balances• Make payments• Check course availability• Register for courses
Messaging SystemsMessaging Systems
• Voice Mail• Automated Attendant
–Route calls–Respond to frequently asked questions (directions,
etc.)
• Unified Messaging–Integrates E-mail, voice mail, fax –Allows access to voice mail messages and fax from E-
mail–Potentially access e-mail messages via a telephone.
System Features and CapabilitiesSystem Features and Capabilities
• Most commonly used features exist on all systems –Hold–Transfer–Forwarding–Conferencing–Call Pickup–Call Waiting–Speed Dialing–Auto Dialing–Distinctive Ringing
• These features can be configured on any/all phones at no additional cost.
Features and CapabilitiesFeatures and Capabilities
• Recent Features–Caller Identification–Call Trace–E9-1-1 Notification–Intuitive Display–Wireless Telephones–Web-Enabled Telephones
• These features impact the cost of the system
Q&A