Your Easiest Way To Deliver – Anywhere, Everytime

Customer Guide

Sign up

1 2

Input your particulars and

tap on “Sign up as a

customer”

You will receive an email to

verify your sign up. Please

check spam inbox. Remember

to update your profile.

Requesting delivery – sender details

1 2

Your details are auto

loaded from your profile.

Please fill in pickup date

and time.

You can now add a parcel

to be delivered.

Requesting delivery – receiver details

1 2 3

Fill in receiver’s details.

Address is auto

populated by postal code.

Tap on top right corner to

confirm. You can save or

load from favorites

Select the size and take a

photo of the item to be

sent.

Confirming delivery request

1 2 3

Choose a delivery type. You can send multiple

parcels at once!

Select payment mode by

sender or receiver.

Delivery request accepted

1 2 3

Get updates on your app

and email when request

is accepted.

Status will be changed to

“pick up in progress”.

You can check out the

delivery status under

“Manage Delivery” by

tapping on the request.

Managing deliveries - Tracking

1 2 3

Tap on the tracking

number to track its

status.

Status is changed to

“delivery in progress”

after the pick up.

You can call, text or track

the agent all on the app!

Managing Deliveries - Searching

1 2 3

Your receiver or anyone

can also track the parcel

on our website or using

the app.

Just need to input the

tracking number. Updates

are also sent via emails.

You can search through

deliveries by tapping on

top right corner or using

delivery history.

Delivery Done

1 2 3

Receipt will be sent to

you after item is

delivered.

GPS location of drop off

with date/time stamp

and electronic sign off for

delivery.

Compliment our delivery

agents for a great job.

Thank you for trusting us!

Please feedback to us at

express@uparcel.sg on how to do better!