updatebook42_fall2011_w10446215

Prepared by: WHIRLPOOL CONSUMER CARE

PART NO. W10446215

UD-42

Service UpdateSecond Half — 2011

Technical Education

- ii -

ForwardThe following service update information is provided to make you more knowledgeable about the Whirlpool family of major appliances.

Service update information is designed for the experienced service specialist. It keeps you ad-vised of the most recent improvements and product changes, and allows you to service these products more efficiently.

Whirlpool Corporation, Benton Harbor, MI 49022

WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than authorized In-Home Service Professionals.

®Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. ®MAGIC CHEF is a registered trademark of CNA International, used under license.

© 2011 All rights reserved.

- iii -

Whirlpool Corporation, Benton Harbor, MI 49022

Table Of Contents Cooking Updates ............................................................................................................................. Page 1 Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range ................................. Page 1 Gas smell from upper oven during a bake cycle ..................................................................... Page 1 Oven not heating but Cooktop works ..................................................................................... Page 2 Lower Oven Door coming off range when being moved ........................................................ Energy Saver Mode deactivates the display to reduce energy consumption ......................... Page 4 KitchenAid Electric Freestanding Double Oven Range .............................................................. Page 5 Diagnostic Mode for Cooktop Elements not Working ............................................................ Page 5 Standard Clean Gas Freestanding Ranges .................................................................................. Page 6 Surface burners will not light.. ................................................................................................ Page 6 Whirlpool Self-Clean Gas Freestanding Ranges ......................................................................... Page 7 Self-Clean Cycle not working .................................................................................................. Page 7 Control Display not functioning per Use & Care Guide Information ....................................... Page 7 All Cooking Products with Electronic Oven Controls ................................................................. Page 8 "F9E0" error code appearing on oven control ..................................................................... Page 8-9 Gas and Electric Freestanding Ranges ....................................................................................... Page 9 New Passive Hinge Design ................................................................................................ Page 9-10 KitchenAidandJenn-AirInductionCooktop............................................................................ Page 11 Installation Over Built-in Oven .............................................................................................. Page 11 AllInductionCooktops ............................................................................................................. Page 12 F47 error code flashing (Issue with line fuses or communication cables) ............................ Page 12 KitchenAid and Whirlpool Microhood (MHC) Microwave ...................................................... Page 13 Microwave Oven Door Difficult to Remove .......................................................................... Page 13 Whirlpool Microhood (MHC) Microwave. ............................................................................... Page 14 F7 Error Code ................................................................................................................... Page 14-15 Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven ...................................... Page 16 Microwave oven will not pop popcorn ................................................................................. Page 16 Jenn-Air and KitchenAid Freestanding Outdoor Grills............................................................. Page 17 Starting 4/11, KitchenAid will no longer be marketing and selling Freestanding Grills ........ Page 17 Maytag 10 Year Limited Parts Warranty .................................................................................. Page 18 Remanufactured Electronic Controls Available ....................................................................... Page 19 Fabric Care Product Updates ........................................................................................................ Page 21 Crosley, Maytag, and Whirlpool Top Load Washers ................................................................ Page 21 Design Change/Elimination of Counter Weight .................................................................... Page 21 Maytag and Whirlpool Front Load Direct Drive Washers ........................................................ Page 22 No Spin or Wet Clothes Complaint ....................................................................................... Page 22 Amana, Estate, Crosley, Maytag, and Whirlpool Dryers.......................................................... Page 23 Drum may not ride on front panel bearing block ................................................................. Page 23 Maytag and Whirlpool Front Load Washers ............................................................................ Page 24 Selector Knob Breaks ............................................................................................................ Page 24 Maytag and Whirlpool Dryers .................................................................................................. Page 25 Motor Pulley Comes Loose .............................................................................................. Page 25-26 Belt Drive, Top Load Washers with Lid Strike (VMW) ............................................................. Page 27 Lid Will Not Lock ................................................................................................................... Page 27 Whirlpool Gas and Electric Dryers With LCD Displays ........................................................ Page 28-29 User Interface Not Responsive or Displays Error Codes .................................................. Page 28-29 Classic Direct Drive Top Load Washers ..................................................................................... Page 30 Splashing During Wash/Rinse Cycle ...................................................................................... Page 30 VMW Belt Drive Top Load Washers ......................................................................................... Page 31 Washer squeaks/squeals during agitation or spin ................................................................ Page 31

- iv -

TableOfContents(continued) FabricCareProductUpdates(continued) .................................................................................... Page 32 HorizonNextGeneration ......................................................................................................... Page 32 Steam Dryers Filling With Water ........................................................................................... Page 32 Whirlpool Cabrio and Maytag Bravos Dryers .......................................................................... Page 33 Beeping Before End-of-Cycle ................................................................................................ Page 33 Whirlpool and Maytag Top Load HE Washers .......................................................................... Page 34 Poor Washability ................................................................................................................... Page 34 Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers .................................. Page 35 LCD Diagnostic Software ....................................................................................................... Page 35 How do we use the LCD software to diagnose problems? ................................................... Page 35 New Whirlpool Cabrio and Maytag Bravos Dryers .................................................................. Page 36 New Diagnostic Test Mode ................................................................................................... Page 36

Clean Up Updates ......................................................................................................................... Page 37 New Dishwasher - Global Wash System (GWS) ....................................................................... Page 37 Global Wash System Features & Specifications .................................................................... Page 37 Skywalker Control Board ....................................................................................................... Page 38 Skywalker Power Pin Peninsula Slots & Connector Box ........................................................ Page 39 Eltek Wax Motor ....................................................................................................................... 0 NewSingle-PiecePlasticToe/KickPanel .................................................................................. Page 40 ProDry™(w/FanAssistOperation)vs.nonFanAssistModels .......................................... Page 41-42 affresh™Dishwasher&DisposalCleaner ................................................................................ Page 43 DoorSqueaksWhenOpening/ClosingDoor ........................................................................... Page 43 EZ Slide Tines May Bind ............................................................................................................ Page 44 Techline Tips ............................................................................................................................. Page 44 New Kitchen Model Number Nomenclature ........................................................................... Page 45

RefrigerationUpdates ................................................................................................................... Page 47 Broken Ice Chute Tab ....................................................................................................... Page 47-50 SxS Freezer Door Consolidation ............................................................................................ Page 51 KitchenAid SXS Refrigerator - Ice Cubes in Bottom of Freezer .............................................. Page 51 KitchenAid & Whirlpool Measured Fill Calibration Procedure ......................................... Page 52-53 Whirlpool SXS Refrigerators Produce Too Much Ice ............................................................. Page 53 Top Mount Refrigerator Door Handles Hitting ...................................................................... Page 54 Refrigerator Gasket Seal Check ............................................................................................. Page 55 Door Reversal Kit being shipped with Refrigerators ............................................................. Page 56 Crispers and Pans Difficult to Pull Out of Refrigerator .......................................................... Page 57 Refrigerator Compartment Freezing ..................................................................................... Page 58 Maytag and Whirlpool New EZ-Connect IceMaker Kit .......................................................... Page 59 In-Door-Ice (IDI) Refrigerators............................................................................................... Page 60 Side by Side Refrigerators ..................................................................................................... Page 61 New Drain Pump for 50# Ice Maker ...................................................................................... Page 62

Service Pointer Index .................................................................................................................... Page 63 Cooking ..................................................................................................................................... Page 63 Fabric Care ................................................................................................................................ Page 64 Clean-Up ................................................................................................................................... Page 65 Refrigeration ............................................................................................................................. Page 66 Delivery and Installation ........................................................................................................... Page 67

TrainingEvaluation ....................................................................................................................... Page 68

1

Cooking Updates

Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range

Gas Smell in Upper OvenModels:

Maytag KitchenAid WhirlpoolMGT8655X*-0 KGRS505X**-0 GGG388LX*-0 YGGG390LX*-0

MGT8775X*-0 YMGT8775X*-0 KERS505X **-0 GGG390LX*-0

MGT8885X*-0 YMGT8885X*-0 KERS507X**-0 YKERS507X*-0 GGE388LX*-0

MET8665X*-0 YMET8665X*-0 KDRS505XSS*-0 GGE390LX*-0

MET8775X*-0

MET8885X*-0 YMET8885X*-0

*All Colors All models built before Code Date D116 (April 2011)

Concern: Gas smell from upper oven during a bake cycle. Cause: Cross-over flame on upper oven bake burner is getting too much primary air, preventing ignition, and allowing unburned gas to escape into oven. Altitude, barometric pressure, gas composition, or consistency of the cross over porting may have an effect. Solution: Close the air shutter on the upper oven bake burner to the mechanical stop creating a longer, slightly lazy flame that allows crossover for ignition. New burner orifice part # W10342662 (.055 versus .054) will also be made available to provide a better distribution of gas and air.

LoosenAdjustmentScrewandcloseAirShutter

These units useaglowbarforignition.

2

Cooking Updates

Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range

OvennotheatingbutCooktopworksModels:

Maytag KitchenAid WhirlpoolMGT8655X*-0 YMGT8775X*-0 KGRS505X**-0 GGG388LX*-0 YGGG390LX*-0

MGT8775X*-0 YMGT8885X*-0 GGG390LX*-0

MGT8885X*-0 *All Colors

Concern: Oven not heating but Cooktop works.

Cause: Manual Gas Shut Off Lever UP in the OFF position as shown.

Solution:Push lever down to turn gas supply on.

This new lever manually shuts off the GAS SUPPLY for the OVENS.

ThisnewlevermanuallyshutsofftheGASSUPPLYfortheOVENSfromtheregulator.Cooktopgasflowisnotaffected.

3

Cooking Updates

Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range

LowerOvenDoorcomingoffHinges

Models:

Maytag KitchenAid WhirlpoolMGT8655X*-0 KGRS505X**-0 GGG388LX*-0 YGGG390LX*-0MGT8775X*-0 YMGT8775X*-0 KERS505X **-0 GGG390LX*-0 MGT8885X*-0 YMGT8885X*-0 KERS507X**-0 YKERS507X*-0 GGE388LX*-0 MET8665X*-0 YMET8665X*-0 KDRS505XSS*-0 GGE390LX*-0 MET8775X*-0 MET8885X*-0 YMET8885X*-0

*All Colors All models built before Code Date D120 (May 2011)

Concern: Lower Oven Door coming off range when being moved.

Cause: Hinge covers need to be upgraded to address hinge receiver performance. New hinge covers are currently being used in production.

Solution: Replace current hinge covers with new part numbers W10410463 and W10410461.

4

Cooking Updates

Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range

EnergySaverMode Models:

Maytag KitchenAid WhirlpoolMGT8655X*-0 KGRS505X**-0 GGG388LX*-0 YGGG390LX*-0MGT8775X*-0 YMGT8775X*-0 KERS505X **-0 GGG390LX*-0 MGT8885X*-0 YMGT8885X*-0 KERS507X**-0 YKERS507X*-0 GGE388LX*-0 MET8665X*-0 YMET8665X*-0 KDRS505XSS*-0 GGE390LX*-0 MET8775X*-0 MET8885X*-0 YMET8885X*-0

*All Colors

This information is not provided in all Use and Care Guides.

Energy Saver mode deactivates the display to reduce energy consumption.

ToActivatetheEnergySaverMode:1. Press and hold SETTINGS for 3 seconds. “Energy saver on.” will appear in the upper

text area.2. The setting will be activated after 5 minutes. Any mode may be used with the range

in Energy Saver by simply selecting the desired mode.ToDeactivatetheEnergySaverMode:

1. Press and hold SETTINGS for 3 seconds. “Energy saver off.” will appear in the upper text area.

2. The clock will reappear in the display, and the range can be operated as usual.

This feature places the control into a sleep mode where the control consumes no more that 1 watt of power (verses 5 watts when the clock display is on).

5

Cooking Updates

KitchenAidElectricFreestandingDoubleOvenRange

DiagnosticModeforCooktopElementsnotWorking

Models:KERS507XSS,YKERS507XSS

Concern: Diagnostic procedure listed in the Tech Sheet for testing the cooktop tap touch controls is incorrect.

Cause: The Diagnostic mode for the cooktop is not available yet. There is a diagnostic procedure in the Tech Sheet (W10323648A), but the procedure does not work as published.

Aservicepointerwillbeissuedwiththecorrecttestprocedureassoonasitisavailable.

Top Burner Touch Controls

6

Cooking Updates

Standard Clean Gas Freestanding Ranges

SurfaceBurnersnotLighting

Models:

Amana Estate Maytag Roper WhirlpoolAGG222VD*0 TGG222VD*0 MGR5605W*0 FGP305KW5 SF110AXS*1 WFG110AV*0

AGR3311WD*0 TGP305R*2 FGP305KW6 SF110AXS*2 WFG111SV*0AGR4422VD*0 TGP305R*3 FGP305KW7 SF111PXS*2 WFG114SV*0AGR4433XD*0 TGP305T*0 FGP314T*0 SF114PXS*1 WFG114SW*0

TGP305T*1 SF114PXS*2 WFG231LV*0 TGP310T*0 SF216LXS*0 TGP310T*1 SF216LXS*1 TGP314T*0

*All Colors Code Dates: VE040 through VE124 (October 2010 - June 2011)

Concern: Surface burners will not light. Surface igniters click, but are very slow to light burner(s).

Cause: Certain burner base molds have been found to be out of specifications.

Solution: Replace burner base #98017537 or #W10243396 (see parts list), and burner caps.

Burnercappartnumbersare98017461Cap,Burner(Black),98017465Cap,Burner(Grey).

7

Cooking Updates

Whirlpool Self-Clean Gas Freestanding Ranges

Self-Clean Cycle not working

Models:WFG361LV,WFG366LV,WFG371LV,WFG374LV,WFG381LV

Code Date: R001 - present

Concern: Self Clean cycle not working.

Cause: Once the cleaning temperature has been reached, the electronic control requires a 12-hour delay before another self-clean cycle can be started (standard operation). Due to a software glitch on ranges built today, once a self clean cycle has been completed another self-clean cycle cannot be programmed until the range power supply is reset.

Solution:Have the customer/tech reset the power to the range for 60 seconds to reset

the control board memory and provide an additional use of the self-clean cycle. This process will need to be performed after every self-clean operation. Updated controls will be available for manufacturing and field service starting August 1, 2011.

This only affects gas ranges, electric range controls do not have this same software feature

Whirlpool Self-Clean Freestanding Ranges

ControlDisplaynotfunctioningperUse&CareGuideInformation

Concern: Control not operating as noted in the Use and Care Guide during Preheat.

Cause: Use & Care states that during preheat, when START is pressed, the oven will begin preheating. Once 170⁰F (75⁰C) is reached, the display temperature will increase as the actual temperature of the oven increases. When the preheat temperature is reached, a tone will sound and the selected temperature will appear on the display.

If when a bake cycle is selected and the oven has not cooled down below 170⁰ from a previous cook cycle, the oven temperature readout will default to 350⁰ and the control will only start displaying the actual oven temperature above 350⁰ if a higher preheat temperature has been selected.

Solution: Updated controls will be available for manufacturing and field service starting July 2011.

8

Cooking Updates

All Cooking Products with Electronic Oven Controls

“F9 E0” Error Code

Concern: “F9E0” error code appearing on oven control.

Cause: This code will most often indicate that the appliance is wired incorrectly at the home electrical supply, or at the hard wire connection. Production of controls with the “F9 E0” error code started February 2011 on all electric low end of the model line controls.

This error code will usually occur during installation, but it could also display (at a later point in the appliance life) if a bad bake element, or any of the electrical connections within the circuit shown on the following page should malfunction, become loose, or disconnected. The highlighted circuit from L1 through the Bake and Double Line Break relays, and the bake element to the L2 side of the line is used whenever the unit is plugged in to verify a 240 volt, uninterrupted circuit. If this circuit is not operating correctly, an error code F9 E0 will appear.

L2Red

GroundGreen

NeutralWhite

L1Black

9

Cooking Updates

GasandElectricFreestandingRanges

Models: See Chart on page 10

Freestanding ranges w/serial numbers starting with “R” (Code Date: R031 August 2010 to present), are being manufactured with a new, “passive” door hinge design.

• The new “passive” design has one door hinge with a spring, and the other hinge does not. • The one-spring design is engineered with enough force to balance the door properly. • All current hinges will sub to a hinge kit that will require the replacement of both hinges.

PleasereplacebothDoorHingeswheninstallingthishingekit.

Ifbothhingesinstalledinthedoorhavesprings,itwillcreateanoffbalancedooroperation(difficulttoopen,willnotremainopen).

10

Cooking Updates

Hinge Kit # Model Number

W10347463 LW P

AER5522VA*0 GFE461LV*0 IVP33800 MER7662W*1 RF263LXT*3 TES325VQ0 WFE361LV*0 YGFE461LVQ0

AER5522VC*0 GFE471LV*0 IVP85801 MER7765W*1 RF264LXSQ3 TES326VD0 WFE364LV*0 YGFE471LVS0

AER5830VA*0 MER7775W*1 TES355VQ0 WFE366LV*0 YMER7651WS1

AER5844VA*0 GFG461LV*1 TES356VD0 WFE371LV*0 YMER7660WW1

AER5844VC*0 GFG464LV*1 MGR7661W*1 TGS325VQ1 WFE374LV*0 YMER7662WS1

AER6011VA*0 GFG471LV*1 MGR7662W*1 TGS326VD1 WFE381LV*0 YMER7765WW1

MGR7665W*1 YRF263LXTQ0

AGR5844VD*1 MGR7775W*1 WFG361LV*1 YWFE361LVS0

AGR6011VD*1 WFG371LVQ1 YWFE366LVQ0

WFG374LVS1 YWFE371LVS0

WFG381LVQ1 YWFE381LVQ0

W10347465 SW NP LW NP

AER5822VAW0 IER320WW0 RF111PXSW3 TVE30100 WFE301LVQ0 YIER320WW0

AER5822VCW0 IVE30100 RF114PXSQ3 WFE321LWQ0 YRF115LXVQ0

AER5823XAW0 IVE32300 RF212PXSQ4 WFE324LWQ0 YWFE301LVQ0

IVE82301

W10347463 LW NP S/S

AER5822VAS0 WFE114LWS0 YRF115LXVS0

AER5822VCS0 WFE301LVS0 YWFE301LVS0

AER5823XAS0 WFE321LWS0

WFE324LWS0

W10368723 AER3311WAW0 FEP310VQ0 RF110AXSQ3 TEP315VQ0

W10347464 LW P S/S

MER7662WS1 RF263LXTS3 YMER7651WS1

MER7765WS1 YMER7660WS1

MER7775WS1 YMER7662WS1

YMER7765WS1

MGR7661WS1 YRF263LXTS0

MGR7662WS1

MGR7665WS1

MGR7775WS1

LW- Large WindowSW- Small WindowP – Pyro (Self-Clean)NP – Non Pyro (Standard Clean)S/S - Stainless

11

Cooking Updates

KitchenAidandJenn-AirInductionCooktop

InstallationOverBuilt-InOven

Models:KICU509X,KICU569X,JIC4430X,JIC4536X

IMPORTANT:Forproperventilation,a3/16”(5mm)ventisrequiredunderthecooktop,inthefrontofthecabinet,whenitisinstalledaboveabuilt-inoven.Theventilationopeningistoextendthefulllengthofthecooktopcutout.

TheNewKitchenAidandJenn-AirproductslaunchinginJune2011areapprovedforinstallationoveranoven.

12

Cooking Updates

AllInductionCooktops

Models:

IKEA Whirlpool KitchenAid Jenn-AirICI500X GCI3061X KICU500X JIC4430X

KICU508X JIC4536X

KICU568X

Concern: F47ErrorCodeflashing.(Issuewithlinefusesorcommunicationcables)

EngineeringisnotabletosimulatetheF47conditionintheirlab.Arequestisbeingmadeto anyone that comes across this error code to exchange the unit and send the faulted cooktoptoengineering.

13

Cooking Updates

KitchenAidandWhirlpoolMicrohood(MHC)Microwave

MicrowaveOvenDoorDifficulttoRemove

Concern: Removing oven door difficult because hinge mounting screw are stripping out.

Cause: Manufacturing is using a locking sealant on the screw that makes it difficult to remove. Hinge is welded in place, so removing it is not possible.

Solution: Use a soldering gun to heat the sealant before attempting to remove the screw.

DoorHingeMountingScrew

14

Cooking Updates

WhirlpoolMicrohood(MHC)Microwave

F7ErrorCode

Model:GMH5205XV*0

An F7 error code means that the magnetron is not operating because somewhere within the power circuit to the magnetron, there is a break in the circuit. Each of the circled components within the circuit need to be tested for proper operation. If these components test correctly, you will need to perform the following tests.

The15stepprocedurebelowprovidesthevoltageoutputsyouneedtotestfor.

1. Unplug microwave oven or disconnect power.

2. Checked for reversed plug connection on controls or loose wiring.

3. After 40 seconds, plug in microwave oven or reconnect power.

4. If problem persists, test for 120 volts at the Printed Circuit Board Assembly (PCBA)-MW relay 4903 by completing the following steps.


6. Connect voltage measurement equipment.

7. Plug in microwave oven or reconnect power.

Ø If 120 volts is not available at the relay, the source of the problem is before the PCBA (thermostats, limit, door switches, fuses, etc.).

15

Cooking Updates

Ø If 120 volts is present and the MW relay 4903 does not close (send the 120 volts to the inverter boards), unplug microwave oven or disconnect power. Replace PCBA, and go to Step 14.

8. If 120 volts are supplied through the relay to the inverter:

Ø Check for 5 VDC (microwave oven off) and 2.4 VDC (microwave oven running) at connector P23-3 to P23-2 of the PCBA.

Ø If a reading of 0.15 VDC is measured, the source of the problem is either the

magnetron or the inverter board.


10. Test the magnetron for a short or open per the instructions in the “Component Tests” section of tech sheet. If magnetron tests fail, replace the magnetron. Go to Step 14.

11. Check for 1.3-3.5 VDC at the Printed Circuit Board Assembly (PCBA) connector P23-1 to P23-2 by completing the following steps:



Ø If voltage reading is incorrect, unplug microwave oven or disconnect power, and replace the PCBA. Go to Step 14.

Ø If 1.3-3.5 VDC is measured, unplug microwave oven or disconnect power, and replace the inverter. Go to Step 14.

14. Replace all parts and panels before operating.


16

Cooking Updates

Jenn-AirandKitchenAidBuilt-InSingle&ComboMicrowaveOven

Microwave oven will not pop popcorn

Concern: Dedicated Microwaves and Combo Ovens not cooking popcorn properly. Solution: Service Pointer W10406260, March 2011, Microwave oven will not pop popcorn. Field Repair Kit numbers have been released. Kit # W10394931 & W10394932 contain a control board, broil element, and instruction sheet.

NOTE: The Broil element and the control board need to be replaced, it is very important that both components in the kit are replaced when servicing this issue.

Thebroilelementsareverysimilarandthedifferencesaredifficulttonotice.Aoneinchdifferencebetweenthe placement of the support brace would not be evident to a service man and he might decide not to changetheelement.Thisdecisionwillturnouttobeabadone.Thenewcontroladdstimetothepopcorncycleandtheelementisconfigureddifferently.Theymustbothbechangedout.

17

Cooking Updates

Jenn-Air and KitchenAid Freestanding Outdoor Grills

StartingApril2011,KitchenAidwillNOlongerbemarketingandsellingFreestandingGrills.

ForinquiriesorsupportonKitchenAidorJenn-Airgrillslistedbelow.

Refertheconsumerto:1-877-373-2301orwww.Nexgrill.net.

KitchenAidwillcontinuetomarketBuilt-inGrillsunderourcurrentmodelnumbersystem.

KitchenAidwillcontinuetoserviceandsupportthe

T-lineandV-lineKitchenAidFreestandingandBuilt-inGrills

with the following model numbers:

Built-In FreestandingKBNU487VSS KFRU488VSSKBNU367VSS KFRU368VSSKBNU361VSS KFRU361VSSKBNU271VSS KFRU271VSSKBNU487TSS KFRU488TSSKBNU367TSS KFRU368TSSKBNS361TSS KFRU365TSSKBNS271TSS KFRU361TSSKBSS361TSS KFRU271TSSKBSS271TSS

18

Cooking Updates

Maytag10yearLimitedPartsWarranty

ApplianceQualifiedModels

Component

ApplianceQualifiedModels

Component

Microwaves

MMV5208W

Magnetron

Washers

MHWE200X

Motor Wash Basket

MMV6180W MHWE250X

MMV6186W MHWE400W

ElectricRanges

MET8665X Oven & Cooktop Elements

MHWE450W

MET8775X MHWE550W

MET8885X MHWE950W

Gas Ranges

MGT8655XBurners Grates

MVWB300W

MGT8775X MVWB450W

MGT8885X MVWB750W

Dishwashers

MDB7600AW

Chopper Stainless Steel Tub

Racks

MVWB850W

MDB7709AW MVWX500X

MDB7759AW MVWX550X

MDB7809AW MVWX600X

MDB8050AW MVWX700X

MDB8859AW MHW6000X

MHW7000X

Refrigerators

MFX2571XE

CompressorMFI2670XE

MFI2665XE

F.Y.I. Maytag is providing a special 10 year limited Warranty for the models and parts shown.

19

Cooking Updates

RemanufacturedElectronicControlsAvailable

CG Industries, Ltd. (CGI) will repair your control and have it returned to your attention. CGI is an Independent Appliance Control rebuilder. CGI will make every effort to rebuild your control and return it back to you within 24-48 hours of receipt. Fill out an order form similar to the one above and send payment and the control board to the address provided.

20

—NOTES—

21

Fabric Care Product UpdatesCrosley, Maytag, and Whirlpool Top Load Washers

Design Change/Elimination of Counter Weight

Initial Models:CAW12444XW MVWX500XW1 MVWX500XL1 MVWX550XW1 MVWX600XW1 MVWX600XL1

MVWX700XW1 MVWX700XL1 MVWC400XW2 WTW5500XW2 WTW5500XL2 WTW5550XW2

WTW5600XW2 WTW5640XW2 WTW5700XW2 WTW5700XL2 WTW5610XW2 WTW4950XW2

The counter balance weight is being eliminated, see figure 1.

Two small tub centering springsthat secure to the upper tubbosses on the right side andsuspension rods have beenadded, see figure 2.

Note: A new controller with off balance detection software has been developed to compen-sate for the counterweight removal. The controllers look similar but are not interchangeable.Always order replacement parts by model number.

Old Design

Figure 1

New Design

Figure 2

22

Fabric Care Product Updates

Maytag and Whirlpool Front Load Direct Drive Washers

No Spin or Wet Clothes Complaint

Model Numbers:

WFW94HEX*0 WFW95HEX*0WFW97HEX*0 MHW6000X*0MHW7000X*0

Serial Numbers: Prior to C053

Customer Concern:The customer may experience the washer not completing the cycle, not spinning, not drain-ing or wet clothes at the end of the cycle.

Cause:1. Single item loads may create an “off balance” condition that will prevent the washer

from reaching full speed spin.2. If this is not the case, the control software may be detecting an out of balance condi-

tion.

Correction:If the cause is item #2 above, Order and replace the Central Control Unit (CCU). The software has been updated to resolve these complaints.

Model Number Control Part NumberWFW94HEX*0 W10384503WFW95HEX*0 W10384504WFW97HEX*0 W10384505MHW6000X*0 W10384506MHW7000X*0 W10384507

23


Amana, Estate, Crosley, Maytag and Whirlpool Dryers

Drum may not ride on front panel bearing block

Models:

IV85001 NGD5100TQ1 NED5100TQ1 CED126SXQ0CGD126SXQ0 CEDX631VQ1 7MMGP0035WQ0 WED4750XQ0WGD4750XQ0 WED5590VQ1 WGD5590VQ1

Serial Range: M044 - M103

Customer Concern:Drum may not ride on front panel bearing block, see figure 1. This may also damage the right hand support roller.

Correction:Order replacement drum assembly and right hand support roller. Order by model number.

Note: Inspect the rear bulkhead and the right hand support roller shaft for damage. Order by model part number and replace if needed.

Figure 1

24


Maytag and Whirlpool Front Load Washers

Selector Knob Breaks

Customer Concern:Selector Switch Knob Breaks.

Correction:Order a new console from the attached list and install.

25


Maytag and Whirlpool DryersMotor Pulley Comes Loose

Model Numbers Serial Number Range M035 -M105MEDB200VQ0 MGDB200VQ0 WED7300XW0 WGD7400XW0 YMEDB850WQ0

MEDB400VQ0 MGDB400VQ0 WED7400XW0 WGD7600XW0 YMEDB850WR0

MEDB800VQ0 MGDB800VQ0 WED7600XW0 WGD7800XB0 YWED7300XW0

MEDB850WB0 MGDB850WB0 WED7800XB0 WED7800XB0 YWED7400XW0

MEDB850WL0 MGDB850WL0 WED7800XL0 WGD7800XW0 YWED7600XW0

MEDB850WQ0 MGDB850WQ0 WED7800XW0 YMEDB400VQ0 YWED7800XL0

MEDB850WR0 MGDB850WR0 WGD7300XW0 YMEDB850WL0

Customer Concern:Blower pulley comes loose from blower shaft.

Cause:The pulley may not have been tightened properly.

Correction:

1. a.) Unplug dryer or disconnect the power. Remove front panel and lint chute, see figure 1.

b.) Remove the blower pulley (Fig-ure 2), completely from the bearing shaft (if not already disengaged).

Figure 1

Figure 2Continued on next page.

26


Maytag and Whirlpool DryersMotor Pulley Comes Loose (continued)

c.) Apply a coating of medium strength thread lock (Thread lock 242 -part # 4210460) to the entire length of threads on the blower shaft. See figure 3.

Install pulley and tighten. d.) Use a crescent wrench or 1 1/8”

open end wrench on the pulley nut and a ½ square drive ratchet to hold the blower wheel and tighten. See figure 4.

Note: If a torque wrench is available, the torque specification is 120 in. lbs. or 10 ft. lbs.

Install belt and check. Note: The belt should not touch the tab on the blower housing, see figure 5.

e.) Install all panels and screws.

f.) Plug in dryer or connect power.

g.) Operate the dryer and check op-eration.

Figure 3

Figure 4

Figure 5

Apply thread lock

1 1/8” Nut

1/2” Square Opening in Fan

27


Belt Drive, Top Load Washers with Lid Strike (AKA VMW)

Lid Will Not Lock

Lid Will Not LockOn the top-load washers, if you receive a lid will not lock complaint, check the installation of the lid latch mechanism on the door. On some units, the lid latch was installed incorrectly—on the inside of the latch bracket. The lid latch mechanism must slide over the latch bracket and secured in place. The thickness of the door latch and bracket is enough to cause problems with the locking mechanism.

Lid Latch Installed in Incorrect Position

Lid Latch Installed in Correct Position

28


Whirlpool Gas and Electric Dryers With LCD Displays

User Interface Not Responsive or Displays Error Codes

Models:

WED97HEXW0 WED97HEXL0 WED97HEXR0 WGD97HEXW0WGD97HEXL0 WGD97HEXR0 YWED97HEXW0 YWED97HEXL0

YWED97HEXR0All Serial Numbers

Customer may experience one or more of the following:• The LCD display indicates the dryer is running a cycle, but the drum is not spinning.• The power button will not turn off the display.• Start/Pause may have no effect.• The LCD displays “The dryer is experiencing a problem”.• The display may show one of the following error codes: F6E1, F6E2, F0E0.

NOTE: The dryer may have to be unplugged and plugged back in to exit this mode. Cause:The User Interface (UI) is unable to communicate to the Cycle Control Unit (CCU); although, the CCU can communicate to the UI.

A good way to determine if the dryer has this particular UI issue is to check the following: • After pressing power, if you open the door and the drum light turns on, the CCU is

correctly detecting that the door is open and sending a command to the UI to turn on the drum light. This verifies that the UI is receiving this command from the CCU and turning on the light. It also confirms that the harness between the UI and CCU has continuity and the physical connections are good.

• However, if the dryer won’t begin a cycle after pressing Start, it’s because the UI isn’t sending data correctly to the CCU even though everything is physically connected in the dryer correctly.

Correction:Order and Install Kit # W10383580. The kit contains a 4 pin RAST Connector (with a Resistor), a 5 pin RAST Connector (with a Resistor) and an instruction sheet.

29


Add the 4-pin connector assembly to P12.Add the 5-pin connector assembly to P03.Route the resistor assemblies through the guides as illustrated in figure 1.

Tape the two resistor assemblies to the back side of the User Interface using electrical tape (min 0.5” tape connected on each side). See figure 2. Run a dry cycle to verify functionality.

Whirlpool Gas and Electric Dryers With LCD Displays

User Interface Not Responsive or Displays Error Codes (continued)

Figure 1

Figure 2

P12

P03

30


Classic Direct Drive Top Load Washers

Splashing During Wash/Rinse Cycle

Complaint:Splashing during wash/rinse cycle.

Resolution:Increase load size. Wash and Rinse water levels are approximately 7”. The user can adjust the Wash water level; however, the Rinse level is not user adjustable.

Adjust Rinse pressure switch to increase rinse water level.

1. Unplug or disconnect power. 2. Remove control panel.3. Remove rinse pressure switch (the

switch without the shaft). Turn switch 90° to disengage from panel.

4. Using needle nose pliers, turn shaft on rinse switch CW until it clicks. This doubles the rinse level from 7” to ~14”.

5. Replace all parts and panels. 6. Plug in washer or reconnect power.

Rinse Level Switch

Wash Level Switch(User Controlled)

90° Twist Lock

31


VMW Belt Drive Top Load Washers

Washer squeaks/squeals during agitation or spin

Complaint:VMW washer squeaks/squeals during agitation and/or spin.

Cause:This is not suspension related. The seals on the gear case were not lubricated properly at the factory.

Resolution:1. Drop gear case. 2. Gently pull seal back and apply grease

into area under lip of seal between the spin tube and gear case (Figure 1).

3. Also, gently pull seal back and apply grease into area under lip of seal between the agitator shaft and spin tube (Figure 2).

4. Remove (wipe-off) any excess grease from outside of seals.

Grease Part Number: 8182693

Retest: If noise continues, replace complete gear case.

Figure 1

Figure 2

32


Horizon Next Generation

Steam Dryers Filling With Water

Models:WED9270XW0, 1, 2 WGD9270XR0, 1 YWED9270XL0, 1, 2WED9270XR0, 1, 2 WGD9270XL0, 1 7MWGD9270XR0, 1WED9270XL0, 1, 2 YWED9270XW0, 1, 2 7MWGD9270XL0, 1WGD9270XW0, 1 YWED9270XR0, 1, 2

Serial Numbers: All Whirlpool Horizon Next Generation steam dryers up to production week M124.

Concern: Steam dryers are filling with water.

Cause:Steam valve remains energized if steam cycle is interrupted (stopped, paused, or door is opened). This is a Control software issue.

Correction:Replace the main control—order control by model number.

Until then, recommend the customer not interrupt (stop, pause, open door) any steam cycle. Once started, allow the cycle to run through until finished. If the cycle is inter-rupted and excessive water is found in the drum during the next cycle, unplug or discon-nect power to the dryer; and then, reconnect power and use as recommended.

33

Whirlpool Cabrio and Maytag Bravos Dryers

Beeping Before End-of-Cycle

Complaint:Nuisance beeping during cycle, or before end-of-cycle, but not at end-of-cycle. This is NOT Wrinkle Shield tone related.

Resolution:To stop beeping during cycle, simply turn the Damp Dry Signal to “Off”. Damp Dry beeps when clothes are 80% dry. This info is in the Use and Care Guide.

Why Use Damp Dry:Select the Damp Dry Signal to alert you that your clothes are approximately 80% dry. This useful when you want to remove lightweight items in a mixed load to avoid over-drying or remove partially dry items that may need ironing.

The Damp Dry Signal is useful when drying bed sheets/linens in a mixed load. When the signal goes off, open the door to stop the dryer, rearrange the load inside the dryer, close the door and restart the dryer to finish the drying cycle. Rearranging the load will aid in the dying process. NOTE: The Damp Dry Signal is available only with the Automatic Cycles.

Damp Dry Signal Button


34


Whirlpool and Maytag Top Load HE Washers

Poor Washability

Concern:Increased service call volume from customers concerned with cycle selection, cycle times and different sounds they are encountering with their new washer.

Cause:Consumers have the expectation that this washer will act and sound like their previous ma-chine. Because the installer is the last touch point with the consumer before they use their washer, it is important for the installer to educate consumers to ensure complete satisfaction with the new Whirlpool, and Maytag top load washers.

Solution:If the consumer is available, take a few minutes to familiarize the customer with the Use and Care Guide and discuss the features of the washer with them. This will aid in setting their expectations, and eliminating service calls in the future on properly working products.

35


Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers

LCD DIAGNOSTIC SOFTWARE

Diagnostic Home Screen

Error Diagnostic: Access Error Codes, Error History, Quick Diagnostic Test, and Clear All Errors.

Component Activation: Activation and functional testing of system components and sensors.

System Info: Displays model #, serial #, hardware info, and other system variables if available.

Exit Diagnostics: (Not shown) Exits Service Diagnostics and returns to standby mode.

How do we use the LCD software to diagnose problems?

Quick Diagnostics: Performs a quick system level test of the washer or dryer and displays error results in a dialog box. Test stops on first error detected. Quick Diagnostics is ideal for iden-tifying washer and dryer issues and verifying entire machine operation.

Component Activation: When a component is selected from the menu, a screen appears providing component information, and if available, attributes related to the component. Component Activation is a excellent tool for isolating problems and verifying component operation.

IMPORTANT: It should be common practice to use these LCD tools before and after repairs are performed.

36


New Whirlpool Cabrio and Maytag Bravos Dryers

New Diagnostic Test Mode

Concern:The service technicians are unable to access the new Cabrio and Bravos dryers using the old service diagnostic mode activation. “Press/hold 2-5 seconds, release for 2-5 seconds, Press/hold 2-5 seconds, release for 2-5 seconds, press/hold 2-5 seconds.”

Solution:The service diagnostic software and fault/error codes in the new Cabrio and Bravos dryers have been updated to remain consistent with other current laundry platforms.

To activate the new Diagnostic Test Mode: 1. Be sure the dryer is in Standby mode (plugged-in with all indicators off).2. Select any three buttons (except POWER) and follow the steps below, using the same

buttons. Remember the buttons and the order that the buttons were pressed. Within 8 seconds, • Press and Release the 1st selected button, • Press and Release the 2nd selected button, • Press and Release the 3rd selected button; • Repeat this 3 button sequence 2 more times.3. If the key sequence was entered successfully, all indicators on the console are il-

luminated for 5 seconds with “88” (Cabrio) or “888” (Bravos) showing in the “esti-mated time remaining” display. If there are no saved fault codes, all indicators on the console will momentarily turn off, and then only the seven segment display will come back on and display “88” (Cabrio) or “888” (Bravos).

Whirlpool Cabrio Maytag Bravos

37

Clean Up UpdatesNew DishwasherGlobal Wash System

WDT710PAY

WDT770PAY

WDT790SAY

WDT790SLY

WDT910SAY

WDF530PAY

WDF530PLY

WDF730PAY

WDF750SAY

2 ½” Console Models Fully Integrated Door (FID) Models

Start of Production: 8-8-11, Order to Ship: 9-1-11

Global Wash System Features:•TurboZoneManifold•TripleFiltrationSystem•Easyflipopentrackstops•Divertermodelsuseonly0.9gal.ofwater•SoundDampenertoreducevibrationsandoverallsoundlevels•OpticalWaterIndicator(OWI)•Singlepieceplastictoe/kickpanelwith1/4turnfasteners

Global Wash System Specifications:•ElectricalSupply:120VAC,60Hz•WaterSupplyFlowRate:120psimaximum,20psiminimum•WaterSupplyTemperature:49°C(120°F)•WaterCharge(divertermodels):3.5L(0.9gal)

38

Clean Up Updates

New DishwasherSkywalker Control Board

Fuse Service Check:

F8=MotorFuseF9=Small/TriacLoadFuse

CheckoperationofloadsduringServiceDiagnosticsCycle.•Ifanyofthetriacloadswork,thenF9FuseisOK.Ifalltriacloadsfailtowork,thenF9Fusecouldbeopen.SeeResistanceCheck.

•IfWashMotordoesnotwork,thenF8Fusecouldbeopen.SeeResistanceCheck.

FuseResistanceCheck:1. Unplugdishwasherordisconnectpower.2. MeasureresistanceoffuseF8and/orF9.Fusesareonbottomofcontrolboard,butcan

becheckedfromtopside(seeMeterCheckdiagram). -If<3ohms,thenfuseOK. -IF>3ohms,thenfuseopen.3. Iffuseisopen,inspectandcheckresistanceofallloadsonfuse.Ifanyloadsareopen,

shorted,orhaveevidenceofoverheatingorpinchedwires,thenreplacethem.

39

Skywalker Power Pin Peninsula Slots & Connector Box Power Pin Peninsula SlotsImplementedonall Skywalkercontrols simi-lar towhatwas done on the Yoda controls.The peninsula slots open like an “arc track-ing fuse” tostoparc trackingactivityon theboard instead of relying on the traditionalTCO. Testing shows that the power trace orpeninsula burns open very consistently andreliably when tracking occurs at the powerconnector,orwhenitoriginatesinthepower&relaycircuitsabove/aroundthepowercon-nector.Withthepowerpinonthepeninsula,thepeninsulaburnsopen,andseparatestheincomingpowerpinfromtherestofthePCboard. The benefit of this design is that iteliminates the nuisance tripping associatedwithbimetalsandTCO’s.Thesepeninsulaslotsshould“only”openwhentheboardhasbeenarctrackingandburnedaholeinthepeninsula.

Skywalker Power Pin Peninsula Slots (P4)

Connector Box with Flame-rated Foam Gasket (W10369575)Add connector box with foam gasket to allSkywalker and Yoda applications using thePowerPinPeninsulas.Theconnectorboxisasmall cover that snapsonto thehousing andconnector brace of the control and coverstheportionoftheRAST5powerconnectorsthat is not already enclosed by the housingandconnectorbrace.Theconnectorboxandflame-rated foam gasket is used to containany superheated material from leaving theboardandfallingonthefloor.TheconnectorboxalsohelpsassurethattheRAST5powerconnectors are fully seated. The connectorbox and connector brace are criticalelements of the control enclosure (ormorespecifically its mating harness connectors);so service kits are being created for all thecontrols that include a spare sample ofthe connector brace and connector box,to make sure the originals are never lostduring service and they obviously need tobe reinstalledwith the control is replaced.

Connector Box with FlameRetardant Foam Gasket

W10369575

Clean Up Updates

40

Theory of OperationWiththe“push”typethermoactuators,theheatsensitivesubstanceexpandsandgraduallypushestheplungeroutofthebody(approx60sec).WhenthePTCisde-energized,thewaxmotorcoolsdownandtheplunger,assistedbyaspring,retractstoitsrestposition(approximatelythreeminutes).

Service DiagnosticsWaxMotorvs.Solenoid—Whenthewaxmotorisusedinsteadofasolenoid,itmaytakeupto60secondstoactuateanduptothreeminutestocooltoresetvs.theimmediateactionofasolenoid.Thetimeforthewaxmotortoactuateandresetmustbeconsideredwhendiagnosingcomponentproblems.

Eltek Wax Motor

New Single-Piece Plastic Toe/Kick Panel

Refer to Service Pointer W10422740for model numbers, install and removal instructions.

Concern:Thenewtoe/kickpanelhasanattachmentmethodthatisdifferentfromtheoldstylemetalpanelthatwassecuredbyscrews.Thenewtoe/kickpanelisfastenedtothedishwasherby2plasticpush-pinstyleclipsthatlockinplacewitha¼turn.

Eltek Wax Motor

Lock/Unlock Fasteners

¼ turn = Unlock

¼ turn = Lock

Clean Up Updates

41

ProDry™ (w/Fan Assist Operation) vs. non Fan Assist Modelsrefer to Service Pointer # W10436103

Serial Range: F040 start of production Model Numbers: See table on next page

Concern:Tounderstandthetwoventingdesigns—andthepossiblerootcausesformoistureoncabinetsorinbetweentheinnerandouterdoorpanels.

Overview:Therearetwoventdesignsused,fanassistandnonfanassist.Seefigure1&2.Bothventingdesignsactsimilarwiththeexceptionofthedrycycle.

Fanassistmodels:WhenProDry™isselected,theventdamperclosesatthestartofthecycleandre-mainsclosedthroughouttheentirewashandrinsecycle.Duringthedrycycletheventdamperopensandthefanisenergizedduringthedryportionofthecycle.Whenthecycleiscompleteandthecleanindicatorison,thefanwillrunforanadditional60minuteswiththeventdamperopen;then,theventdamperwillcloseandstayclosedforanadditionalfivehours.

IfProDry™isnotselected,theventdamperclosesatthestartofthecycleandremainsclosedthroughouttheentirewash,rinse,anddrycycle–andanadditionalsixhoursafterthecleanindicatorturnson.Ifthecycleispausedatanytimeduringthewashorrinsecycle,theventdamperwillopenuntilthecycleisresumed.Oncethecleanindicatorisonandthedoorisopenedfor5secondsormore,theventwillnotreclose.

Nonfanassistmodels:Theventdamperclosesatthestartofthecycleandremainsclosedthroughouttheentirewash,rinse,anddrycycle—andanadditionalsixhoursafterthecleanindicatorturnson.Oncethecleanindicatorisonandthedoorisopenedfor5secondsormore,theventdamperwillnotreclose.

Correction:Ifyouexperiencemoisturebetweentheinnerandouterdoorpanels,oroncabinetsaroundtheairinletareaoftheouterdoorpanel—locatednearthetopleftsideofthepanel(seefigure1),verifythatventdamperisclosingbyusingtheservicediagnosticroutine.Theprocedureislocatedintheproducttechsheet.

Verifythatwaxmotorsealandventbezelsealarenotpinchedormissing(seefigure2).Verifytherearenoleaksaroundtheventbezelsealallowingmoisturepastthebezelandintothedoorpanelarea.Verifythatventfanmotorisoperatingbyusingtheservicediagnosticroutine.Theprocedureislocatedintheproducttechsheet.

Figure 1 – ProDry™ w/Fan Assist Figure 2 – Non Fan Assist

Wax Motor Seal

Vent Bezel Seal

No Fan Motor

Vent Dampener

No Vent Tube

Fan Motor

Vent Dampener

Vent Tube

Wax Motor

Air Inlet Vent

Clean Up Updates

42

ProDry™ (w/Fan Assist Operation) vs. non Fan Assist Models Serial Range: F040 start of production

Model Numbers:

® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. ®MAGIC CHEF is a registered trademark of CNA International, used under license. © 2011 All rights reserved.

For Immediate Attention of Your Service DepartmentTECHNICAL SERVICE POINTER

Technical Service Pointer #: W10436103 Action Required: Mandatory Release Date: July, 2011

Laundry Products Refrigeration Products

Kitchen Products

Page 3

KUDE60FXBL0 KUDE60FXSS0 KUDE60HXSS0 KUDE70FXPA1KUDE60FXBL1 KUDE60FXSS1 KUDE60HXSS1 KUDE70FXPA2KUDE60FXBL2 KUDE60FXSS2 KUDE60HXSS2 KUDE70FXSS0KUDE60FXPA0 KUDE60FXWH0 KUDE60SXSS0 KUDE70FXSS1KUDE60FXPA1 KUDE60FXWH1 KUDE60SXSS1 KUDE70FXSS2KUDE60FXPA2 KUDE60FXWH2 KUDE70FXPA0

KUDC10FXBL0 KUDE20IXSS0 KUDL15FXBL0 KUDS30IXBL0KUDC10FXBL1 KUDE20IXSS1 KUDL15FXBL1 KUDS30IXBL1KUDC10FXBL2 KUDE20IXSS2 KUDL15FXBL2 KUDS30IXBL2KUDC10FXSS0 KUDE20IXWH0 KUDL15FXSS0 KUDS30IXBL3KUDC10FXSS1 KUDE20IXWH1 KUDL15FXSS1 KUDS30IXBT0KUDC10FXSS2 KUDE20IXWH2 KUDL15FXSS2 KUDS30IXBT1KUDC10FXWH0 KUDE40FXBL0 KUDL15FXWH0 KUDS30IXBT2KUDC10FXWH1 KUDE40FXBL1 KUDL15FXWH1 KUDS30IXBT3KUDC10FXWH2 KUDE40FXBL2 KUDL15FXWH2 KUDS30IXSS0KUDC10IXBL0 KUDE40FXBT0 KUDS30CXBL0 KUDS30IXSS1KUDC10IXBL1 KUDE40FXBT1 KUDS30CXBL1 KUDS30IXSS2KUDC10IXBL2 KUDE40FXBT2 KUDS30CXBL2 KUDS30IXSS3KUDC10IXBL3 KUDE40FXPA0 KUDS30CXBL3 KUDS30IXWH0KUDC10IXSS0 KUDE40FXPA1 KUDS30CXSS0 KUDS30IXWH1KUDC10IXSS1 KUDE40FXPA2 KUDS30CXSS1 KUDS30IXWH2KUDC10IXSS2 KUDE40FXSP0 KUDS30CXSS2 KUDS30IXWH3KUDC10IXSS3 KUDE40FXSP1 KUDS30CXSS3 KUDS30SXBL0KUDC10IXWH0 KUDE40FXSP2 KUDS30CXWH0 KUDS30SXBL1KUDC10IXWH1 KUDE40FXSS0 KUDS30CXWH1 KUDS30SXSS0KUDC10IXWH2 KUDE40FXSS1 KUDS30CXWH2 KUDS30SXSS1KUDC10IXWH3 KUDE40FXSS2 KUDS30CXWH3 KUDS30SXWH0KUDE20FXBL0 KUDE40FXWH0 KUDS30FXBL0 KUDS30SXWH1KUDE20FXBL1 KUDE40FXWH1 KUDS30FXBL1 KUDS35FXBL0KUDE20FXBL2 KUDE40FXWH2 KUDS30FXBL2 KUDS35FXBL1KUDE20FXSS0 KUDE48FXBL0 KUDS30FXPA0 KUDS35FXBL2KUDE20FXSS1 KUDE48FXBL1 KUDS30FXPA1 KUDS35FXSS0KUDE20FXSS2 KUDE48FXSS0 KUDS30FXPA2 KUDS35FXSS1KUDE20FXWH0 KUDE48FXSS1 KUDS30FXSS0 KUDS35FXSS2KUDE20FXWH1 KUDE48FXWH0 KUDS30FXSS1 KUDS35FXWH0KUDE20FXWH2 KUDE48FXWH1 KUDS30FXSS2 KUDS35FXWH1KUDE20IXBL0 KUDE50CXSS0 KUDS30FXWH0 KUDS35FXWH2KUDE20IXBL1 KUDE50CXSS1 KUDS30FXWH1 WDF750SAYB0KUDE20IXBL2 KUDE50CXSS2 KUDS30FXWH2 WDF750SAYM0

WDF750SAYW0

Non Pro Dry Model Number W10195031

Pro Dry Model Number W10195024

Clean Up Updates

43

affresh™ Dishwasher & Disposal Cleanerrefer to Training Pointer # W10388297

Concern:Phosphate-FreeDishwasherDetergentsMayCauseWhiteFilm.Moststateshavebeentransitioningtophosphate-freedishwasherdetergentsthatmayleavethedishwasherwithodor-causingmineralbuild-upandwhitefilming. Solution:Usenewaffresh™D2reformulatedonceamonthalongwithdailyuseofnewdetergentbooster(dueoutin8/11)toeliminateodorsandmineralbuildup—2tabletsinthedishwasherand1inthedispos-al.Newaffreshhaslessperfumeandmorecitricacidforcleaninghardwaterdeposits.Thenewboosterworksasgood–ifnotbetter–thenphosphatesandisaenvironmentallysafetouse.

Door Squeaks When Opening/Closing Doorrefer to Installation Pointer # W10409048

Concern:Customersarecomplainingofsqueakswhenopeningandclosingthedoor.Solution:InstallersdidnotremovetheStyro-foamblocksfromtherope/linkpulleys.

Removeanddiscardblocksfrombothsidesofdishwasher.

NOTE:Thisissueonlyappliestomod-elswithStainlessSteeltubs.Thisissueisrarelyseeninthehome

Repeat Procedure on Left Side

Clean Up Updates

44

Concern:TheEZSlidetineslocatedonthelowerrackmaybindduetohardwaterdeposits.

Solution:Adropofrinseaidoneachoftheclipswillhelplubricatetheareaandallowthetinestomovebackandforthmorefreely.

EZ Slide Tines May Bind

Lower Rack w/EZ Slide Tines

Clips

Clips

Techline Tips•Diagnostics—Alwaysrundiagnosticsandcheckforerrorcodes.Ifanerrorcodeispres-ent,testthesuspectcomponent(s).Replacingthecontrolrarelyresolvesanerrorcode.

•RepeatCalls—CleanLightblinking7times.ThisissuehasbeenaddressedinaServicePointerandvideoonServiceMatters.However,techsarestillreplacingcontrolsforthisissue.RefertoServicePointer#K8178496(Jan.05).NOTE:themodelnumbersareoffbecausewestillmakethatcodeinsomeoftheunitstoday

•Leakingunderthedoor—Thisiscausedbythesprayarm(s)orfeed-tubesprayingatthedoor.Thismaybecausedbyacrackinthesprayarm,cloggedholesdeflectingsprayatthedoor,orthefeed-tubenotproperlyseated.Ifyouhaveacleardishwashertestdoor,thisisthetimetouseit.

•Dishesarenotdrying—Ifcustomerisusingarinseaidandtheheaterisoperational,thewasherisusuallynotthecause.Checkwatertemperature(insidethedishwasher)forpropersupply.Watertempshouldbe~120°.Suggestthatbeforestartingthedishwasher,turnonthehotwaterfaucetatthesinkuntilthewaterisrunninghot.TURBODryRinseAgent:Part#W10209291

•Doornotclosingafterreplacingdoorgasket—StainlessSteeltubsonly.Ifpossible,closedoorandrundishwasheronhightempwashacoupleoftimes.Ifdoorisunabletoclosecompletely,wedgedoorinclosedpositionwithafoldeddishtowelforadayortwountilgasketreforms,orheatgasketwithhairdryertosoftenandreformgasket.

Clean Up Updates

45

12

34

56

78

910

Bran

dPl

atfo

rmSu

b Pl

atfo

rm /

Fu

elSe

ries

Feat

ure

Feat

ure

Size

/ K

ey F

eatu

reSi

ze /

Key

Fea

ture

/

Der

ivat

ive

Year

Colo

r

W=W

HR

D=DISHWASH

ERF=FR

ONTCO

NTR

OLS

1=OPP

0-9

0-9

P=PLASTICTALLTUB

A=BASEDISHWASH

ERM

ODEL

A=201

2ST

AN

DA

RD

T=TR

ASH

COMPA

CTOR

T=TO

PCO

NTR

OLS

3=LO

WLINE

S=STAINLESSTUB

C=CO

NVE

RTIBLE

B=20

13W=W

HITE

Q=GARB

AGEDISPO

SER

D=DRA

WER

5=MIDLINE

Z=STANDARD

PLA

STICTUB

S=SINGLE(D

RAWER

)D=201

4T=BISQ

UE/BISC

UIT

P=PO

RTABLE

7=HIGH(G

OLD

)C=CO

NTINUOUSFEED

(DISPO

SER)

D=DOUBLE(DRA

WER

)E=20

15B=BLACK

I=IN

-SINK

9=HER

O(G

OLD

)P=PLUGIN

CLUDED

(DISPO

SER)

F=20

16S=BLACK

ONSTA

INLESS

X=NOPLU

GIN

CLUDED

(DISPO

SER)

G=201

7M=M

ONOSTA

INLESS

H=201

8U=SATINA®STEE

L

(NEW

INTR

ODUCT

IONIN

201

0)

OR

DER

IVA

TIV

EJ=

201

9F=MONOCH

ROMATICSA

TINA®STEE

L(NEW

INTR

ODUCT

IONIN

201

0)

B=BE

STBUY

D=UNIVER

SALSILV

ER

C=CO

NTR

ACT

H=THD

SPEC

IALI

TY

K=RE

TAIL/KEY

ACC

TSP=PU

REW

HITE(CER

AN)

L-LOWES

Z=BLACK

ONW

HITE

N=NATLACC

TSJ=

BLA

CKONBISQUE/BISC

UIT

S=SEARS

C=PU

REBISQUE/BISC

UIT(C

ERAN)

K=MONOSTA

INLESSW

/SSCA

BINET

L=SA

TINA(INTR

ODUCT

ION

PRE-

2010

)-

REFR

IGER

ATION

A=M

ONOSATINA(INTR

ODUCT

ION

PRE-

2010

)-

REFR

IGER

ATION

X=NOCOLO

R/PA

NELREA

DY

I=W

HITEWITHSILVE

RHANDLE

O=BLA

CKW

ITHSILVE

RHANDLE

DIS

HW

ASH

ER

New

Kit

chen

Mod

el N

umbe

r N

omen

clat

ure

Whi

rlpo

ol B

rand

Dis

hwas

her

Com

plet

ely

rede

sign

ed m

odel

num

ber

nom

encl

atur

e to

sup

port

kit

chen

su

ites

and

pro

vide

con

sist

ency

. •

Com

mon

, con

sist

entba

sicmod

elstructureacrosstheWhirlpo

olBrand

kitche

n,abilitytoleveragem

odelnum

bersto

facilitatethepu

rcha

se

expe

rien

ce.

• Se

ries

dig

itprovide

strad

ean

dconsum

erwith

asim

plewayto

pai

r pr

oduc

t and

bui

ld s

uite

s.

•Useth

eseriesto

defi

nespe

cialtycolorplacemen

tinmod

elline

up

(i.e.Biscuit/Biscuit,UniversalSilver),movingfrom

black/stainless

tom

onostainlessasyou

stepup

thelin

e,etc.

•Useto

man

agesuite

pricepoints,VBLand

featureup

grad

es.

•Co

mmon

num

bering

systemd

efine

s fe

atur

es im

port

ant t

o co

nsum

ers

(gas/elec,stainless/plastictub,width,etc.).

• Su

stai

nabl

e–ab

leto

accom

mod

atefuturedrop-inm

odelsan

dne

w

mod

elline

s•

“W”

as s

tand

ard

Bran

d id

enti

fier;Goldde

fined

asseries“7”or“9”.

TBD

Clean Up Updates

46

— NOTES —

47

Refrigeration UpdatesBroken Ice Chute Tab

See Model Number List (on the following pages)

The tab on the Ice Chute may break

Repair with Ice Dispenser Tab Kit (Part #8201756)

This tab may break Do not break off this tab

Parts Included1. Ice Door Assy2. Torsion Spring3. Pin - Ice Door4. Steel Door Tab Bracket w/Tape5. Support clip6. Dashpot

A Broken Tab installation video is available on Service Matters:

RefrigIceDoorKitforBrokenTabInstallation.wmv

48

Refrigeration Updates

Model Numbers for Broken Ice Chute Tab

ASD2511WRB ED22TQXEN ED2FHGXSB ED2SHAXNB ED5HHAXVB

ASD2520WRB ED22TQXGN ED2FTGXKQ ED2SHEXMQ ED5HHEXTB

ASD2522VRB ED22UEXHT ED2FVGXSS ED2SHEXXB ED5HHGXNL

ASD2522WEB ED22UQXGW ED2GHEXNB ED2SHGXMQ ED5HHGXTQ

ASD2522WRB ED25CEXJB ED2GHGXMB ED2VHEXSB ED5HVAXVL

ASD2523WRB ED25CQXFB ED2GPWXKW ED2VHEXTB ED5HVEXVB

ASD2524VEB ED25CQXHB ED2GTGXKQ ED2VHEXVB ED5JHAXML

CS20TKXNQ ED25DQXFB ED2GTKXNQ ED2VHGXMB ED5JHAXTB

CS22AEXHW ED25LFXGB ED2GTMXRQ ED2YHGXLQ ED5JHEXTB

CS22AFXKB ED25LFXHB ED2GTQXKQ ED5CHGXKQ ED5JHGXRB

CS22CFXTB ED25PEXHB ED2GVEXVD ED5CHQXKB ED5JHGXRL

CS22TKXNQ ED25PQXFN ED2HBEXTB ED5CHQXTB ED5JVAXTB

CS25AEXHW ED25QFXHB ED2HHEXVB ED5CHQXVB ED5JVEXTB

CS25AFXKQ ED25RFXFB ED2HHKXTS ED5DHEXWB ED5KVEXVB

CS25CFXTQ ED25RQXFN ED2JHAXTB ED5FFGXSL ED5LDEXWB

DDSF136DSS ED25TEXEN ED2JHEXTS ED5FHAXNB ED5LHAXMB

EC3JHAXRL ED25TQXEW ED2JHGXRB ED5FHAXSA ED5LHAXWB

EC3JHAXRL1 ED25TQXGN ED2KHAXVA ED5FHAXVA ED5LHEXTD

EC3JHAXRS ED25UEXHT ED2KVEXVB ED5FHEXKQ ED5LHGXNB

EC3JHAXRS1 ED25UQXGW ED2LDEXWB ED5FHEXMB ED5LTAXVB

ED0GTKXKQ ED27DQXFB ED2LHAXMB ED5FHEXNB ED5LVAXVB

ED0GTQXKQ ED27PEXHB ED2LHEXTD ED5FHEXSB ED5LVAXWB

ED20TKXFN ED27PQXEN ED2NHAXNT ED5FHEXTB ED5NHAXNB

ED20TQXEN ED27QFXHB ED2NHEXMB ED5FHEXVB ED5NHEXMB

ED20TQXFN ED2CHGXKQ ED2NHEXNB ED5FHGXKB ED5NHEXNB

ED20ZKXFN ED2CHQXKB ED2NHGXMQ ED5FHGXNQ ED5NHGXMQ

ED22CQXHB ED2CHQXTB ED2NHGXNQ ED5FHGXSB ED5NHGXNQ

ED22CQXJB ED2CHQXVB ED2NHGXRL ED5FTGXKQ ED5NHGXRL

ED22DKXFW ED2DHEXWB ED2NHGXTL ED5FVAXWL ED5NHGXTL

ED22DQXFW ED2FHAXNB ED2NHGXVB ED5FVEXSS ED5NHGXVB

ED22GWXFT ED2FHAXSB ED2NTGXLQ ED5FVGXSS ED5NTGXLQ

ED22LFXGB ED2FHAXST ED2NTGXMQ ED5GHEXNB ED5NTQXKQ

ED22LFXHB ED2FHEXLQ ED2NTQXKQ ED5GHGXMB ED5PBAXVA

ED22PEXHB ED2FHEXMB ED2PBEXTB ED5GTFXKQ ED5PBEXTB

ED22PKXFN ED2FHEXNB ED2PHAXRB ED5GTGXKQ ED5PHAXMB

ED22PQXFN ED2FHEXSB ED2PHEXMB ED5GTNXMQ ED5PHAXRB

ED22QFXHB ED2FHEXTB ED2PHEXNB ED5GTQXKQ ED5PHAXSB

ED22RFXFB ED2FHEXVB ED2PHEXRB ED5GVEXVD ED5PHEXMB

ED22TEXHN ED2FHGXKB ED2SHAXMB ED5HBEXTB ED5PHEXNL

Broken Ice Chute Tab (continued)

All Colors/All Engineering Dash Numbers

49



ED5PHEXRB GC5CHAXNB GD5FVAXVA GS5SHAXSA KSBS25IVBL

ED5PVEXVS GC5SHAXVA GD5LHGXKB GS5SHAXTB KSCK23FVBL

ED5PVEXWS GC5SHEXNB GD5LHGXLB GS5SHGXKB KSCK25FVBL

ED5RHAXNB GC5SHGXKB GD5NHAXMB GS5SHGXLB KSCS22QFAL

ED5RHEXMQ GC5SHGXLB GD5NHGXKQ GS5SVAXVA KSCS23FSBL

ED5RHEXNL GC5THEXNB GD5NHGXLQ GS5VHAXWA KSCS23INBL

ED5RHEXTL GC5THGXKB GD5PHAXLB GS6QHAXKQ KSCS25FJSS

ED5RHGXMQ GC5THGXLB GD5PHAXMS GS6SHANKB KSCS25FKBL

ED5SHAXMB GD22DCXHB GD5PHAXRL GS6SHANLB KSCS25FSBL

ED5SHAXNB GD22DFXFB GD5QHAXKQ GS6SHAXKB KSCS25INBL

ED5SHEXB GD22DKXHW GD5RHAXMB GS6SHAXLB KSCS25ISWH

ED5SHEXKQ GD22DQXFW GD5RHAXNB GS6SHAXMB KSCS25MSMS

ED5SHEXMQ GD22SFXHS GD5RHAXRB GS6SHAXNB KSCS25MTMK

ED5SHEXXL GD25BFCHB GD5RHAXSB GS6SHEXMB KSCS25QFAL

ED5SHGXMQ GD25DCXHS GD5RHAXTB GS6SHEXNB KSCS27QFAL

ED5THAXMS GD25DFXFB GD5RVAXVA ID2GFGXRS KSFS25FJBL

ED5VBEXTB GD25DIXHB GD5SHAXKB ID2HHEXTS KSFS25FKBL

ED5VHAXVB GD25DIXHW GD5SHAXLB ID3CHEXVQ KSRA22CNBL

ED5VHEXRB GD25DQXFW GD5SHAXMB ID3CHEXWQ KSRA22FKBL

ED5VHEXSB GD25FFCHB GD5SHAXNB ID5GFGXRQ KSRA22ILBL

ED5VHEXTB GD25SFCHS GD5SHGXKB ID5HHEXTQ KSRA22KKBL

ED5VHEXVB GD25YFXHW GD5SHGXLB ID5HHEXVQ KSRA22KNSS

ED5VHGXMB GD27DFXFB GD5THGXKS ID5HHEXWQ KSRA25CNBL

ED5YHEXMB GD27DIXHB GD5YHAXNL INQ225300 KSRA25FKBL

ED5YHGXLQ GD27DQXFW GD5YHAXTL INS204300 KSRA25ILBL

ED7FHEXMB GD27YFXHW GD5YHEXLS IRQ226300 KSRA25KKBL

ED7FHGXKQ GD2LHGXKB GS2KVAXVS IS22AGXTQ KSRA25KNSS

ED7FHGXKT GD2NHAXMB GS2SHAXKB IS25AFXRD KSRA25PNBL

ES2FHAXSA GD2NHGXKQ GS2SHAXLB IS25AGXRQ KSRB22FGBL

ES5DVAXWA GD2NHGXKQ GS2SHAXMB IS25CFXTQ KSRB22FHBL

ES5FHAXSA GD2NHGXLQ GS2SHAXNB KSBP23INSS KSRB22FKBL

ES5LHAXSA GD2SHAXKB GS2SHAXSB KSBP25FJSS KSRB22FNSS

ES5PHAXSB GD2SHAXLB GS2SHEXMB KSBP25FKSS KSRB22FRBX

ES5PVAXWA GD2SHAXMB GS2SHEXNB KSBP25INBL KSRB22FTBX

GC3CHAXNB GD2SHAXNB GS2SHGXKB KSBP25IVSS KSRB22QGSS

GC3JHAXTB GD2SHGXKB GS2SHGXLB KSBS23INBL KSRB25FGBT

GC3PHEXNB GD2SHGXLB GS2SHKXNQ KSBS25FJBL KSRB25FHBL

GC3SHAXVA GD2SHKXKQ GS5DHAXVA KSBS25FKBL KSRB25FKBL

GC3SHEXNB GD5DHAXVA GS5SHAXNB KSBS25INBL KSRB25FNSS



50



KSRB25FRBX KSRP25FTBL KSRX25FTBL RS25AQXFN

KSRB25FTBX KSRS22KGAL KSRX25FVBL RS25AQXGN

KSRB25QGSS KSRS22QFAL KSRY25CRMS RS25AQXKQ

KSRB27FGBL KSRS22QGAL MCD2358WEB RS25CFXTQ

KSRB27FHBL KSRS25CHBL MSD2242VEB RS25CGXTD

KSRB27QGSS KSRS25CKBL MSD2254VEA SS22AEXHW

KSRC25FVBL KSRS25CNBL MSD2254VEY SS22AFXKQ

KSRD22FKBL KSRS25FGAL MSD2258KEB SS22AQXKQ

KSRD22FTBL KSRS25IHBL MSD2258KGB SS25AEXHW

KSRD25FKBL KSRS25IKBL MSD2269KEA SS25AFXKQ

KSRD27FKBT KSRS25ILBL MSD2269KEY SS25AFXLQ

KSRE22FHBT KSRS25KGAL MSD2272VEB SS25AFXMQ

KSRE25FHBT KSRS25PNBL MSD2272WEW SS25AQXHW

KSRE27FHBT KSRS25QFAL MSD2274VEA SS25HFXLS

KSRG22FKBL KSRS25QGAL MSD2530WEB SS27AQXHW

KSRG22FTBL KSRS27CNBL MSD2550VEB TS22AEXHW

KSRG25FKBL KSRS27FGAL MSD2552VEA TS22AFXKQ

KSRG25FTBL KSRS27IHBL MSD2553WEB TS22AGXNQ

KSRG25FVBL KSRS27IKBL MSD2554VEA TS22AQXDW

KSRG27FKBL KSRS27ILBL MSD2572VEB TS22AQXGN

KSRI22FNBL KSRS27QFBL MSD2573VEB TS22CFXTQ

KSRI25FNBL KSRS27QGAL MSD2574VEA TS25AEXHW

KSRJ22CNBL KSRT25FTBT MSD2576VEA TS25AFXHW

KSRJ22IMST KSRT25FWBL MSD2578VEB TS25AFXKQ

KSRJ25CNBL KSRU22FKBL MSD2658KES TS25AGXNQ

KSRJ25IMST KSRU25CRBL MSD2658KGB TS25AGXRD

KSRK22ILBL KSRU25FKBL MSD2669KEA TS25CFXTQ

KSRK22XLBL KSRU27CRBL RS20AQXFN TS25CGXTD

KSRK25FVBL KSRV22FVBL RS20DKXFW VCSF136DSS

KSRK25ILBL KSRV25FHBL RS20EKXEW WSR25D2RYW

KSRK25XLBL KSRW22FHBL RS22AGXTQ WSR25DRRYB

KSRL25FRBL KSRW25CRSS RS22AQXFN

KSRL25FTBL KSRW25CSMS RS22AQXGN

KSRP22FNBL KSRW25FHBL RS22AQXKQ

KSRP22FSBL KSRX22FNBL RS22CFXTQ

KSRP22FTBL KSRX22FSBL RS25AEXLQ

KSRP22KFAL KSRX22FTBL RS25AFXMQ

KSRP25FNBL KSRX25FNBL RS25AFXRD

KSRP25FSBL KSRX25FSBL RS25AGXNQ



51


KitchenAid SXS Refrigerator – Ice Cubes in Bottom of Freezer

Models: KSRJ25FX*00, KSRL25FX*00, KSD2559XEM*00

* All Colors

Concern: Ice cubes fall between ice door and ice bin and collect in the bottom of the freezer section.

Solution: Order a new (larger) Ice Container (Part # W10428889), and a new Ice stripper blade, (Part # W10286877), with a larger deflector plate.

Ice Container New and Old Stripper Blade

NEW

OLD

SxS Freezer Door Consolidation

F.Y.I. Currently Whirlpool is undergoing a “stock reduction” project for Side-by-Side Freezer Doors. The program will be consolidating door designs to reduce inventories. Door kit will be constructed with many of the dispenser components not included in the kits.

A Replacement Freezer Door video is available on Service Matters: RefrigReplacementFreezerDoorConsolidation.wmv

52


KitchenAid & Whirlpool Measured Fill Calibration Procedure

French Door/Double Door and SxS Models:GSS30C6EY*0, GSS30C7EY*0

KFXS25RY**0, KSF26C4XY**0, KSC23C8EY**0, KSC23C9EY**0, KSC24C8EY**0, KSO24C8EY**0, KSF26C6XY**0, KSF26C7XY**0

Code Date: HR109 to HR135 (March 2011)

Concern: The Smart Valve currently used in the refrigerator models listed is being phased out and replaced by a new flow washer that uses a timed fill process.Solution: It may be necessary to adjust the fill to compensate for low water pressure.

A calibration video is available on Service Matters: RefrigFieldCalibrationforMeasuredFillDispenser.wmv

Service Pointers that also address this Issue: W10405575 and W10405576

To Calibrate: Press SW1 and SW2 simultaneously for 3 seconds.

Release both buttons when you hear the CHIME indicator. The display will show 01 to indicate the control is in step 1 of the diagnostics routine.

Toggle SW4 or SW5 to advance to Step 49.

Note: When you stop on a step, the step number will quickly illuminate and the step value continually flashes. Enter a measured fill of 8 OZ. Fill a measuring cup. If the volume is more or less than the selected amount, calibration is needed. Note: The default setting for step 49 is either 31 ml/sec ( 1.05 oz/sec) or 35 ml/sec (1.2 oz/sec). This value can be changed in whole number increments of 1 ml/sec (.03 oz). To calibrate the measured fill feature, this value needs to match the actual flow rate of the product.

Continued on next page.

53


Exit out of service mode and check the accuracy of the fill. Repeat the process until the measured fill is accurate.

For under filling: The value in step 49 needs to be set lower. Press SW2 to decrease the number which increases the volume.

For overfilling: The value needs to be set higher. Press SW3 to increase the number which decreases the volume.

To exit Diagnostics and lock in the new setting: Press SW1 and SW2 simultaneously for 3 seconds.

Note: Always check calibration after replacing any component associated with the water dispenser system.

KitchenAid & Whirlpool Measured Fill Calibration Procedure (cont.)

Whirlpool SXS Refrigerators Produce Too Much Ice

GSF26C4EX*00, GSF26C5EX*00, GSS26C4XX*00, GSS26C5XX*00, WSF26C3EX*00

Code Date: HRY01 – HR040

Concern: Refrigerator continues to produce ice even though the ice bin is full.

Cause: If the touch-pad is in the “Lock-Out” mode and the unit loses power (the “Lock-Out feature is cancelled out during a power lose), once power is restored, the ice maker will constantly make ice and not shut off unless the unit is programmed back into the “Lock-Out” mode and then again programmed to the Unlock position.

Solution: A software revision has been implemented into the control. Order a new control board (Part # W10419171).

54


Top Mount Refrigerator Door Handles Hitting

Concern: Refrigerator and Freezer door handles hit when closing the door.

Solution: Remove Freezer door. Add an additional plastic washer (Part # W10428962) to the top of the center hinge. Note: A Shim Kit for Top Mount refrigerators has been developed for use with door reversal and alignment.

W10428962 Shim Kit consists of: 2 Shims Part # 2201567 2 Shims Part # 2201566 2 Washers Part # 487576 2 Washers Part # 487802

Open and close freezer door to check for proper clearance.

Handles making contact-

55


Refrigerator Gasket Seal Check

FYI: Prior to door swing reversal or adjustment, the gasket may become pinched or com-pressed. Consequently, when the door swing is reversed, the door gasket may not seal properly due to the compression of the seal.

Solution: If the gasket doesn’t seal, use a hair dryer or heat gun to heat the gasket. Expand the gasket and reform it to its original thickness.

After the gasket has been reformed into a uniform thickness, remove the heat and allow the seal to cool prior to opening and closing the door.

56


Maytag and Whirlpool

Door Reversal Kit being shipped with Refrigerators

Models:

Whirlpool Door Reversal Kit # W10395148

Maytag Door Reversal Kit # W10395148

WRT359SFY* WRT3L1SZY* M9BXXGMY*WRT3L9SZY* WRT571SMY* M1BXXGMY*

WRT579SMY* WRT5L1SMY* M1BXXLZY*WRT311SFY* WRT108TFY*WRT351SMY* WRT138TFY*

WRT1L1TZY* * All Colors

FYI: A Door Reversal kit containing a badge, screws and a scraper to use when reversing the door swing on Whirlpool and Maytag refrigerators is now shipped with the unit.

Kits will be attached to the Use and Care Manual.

57


Crispers and Pans Difficult to Pull Out of Refrigerator

Models:

WRT351SFY*0, WRT359SFY*0, WRT1L1TZY*0, WRT311SFY*0, WRT108TFY*0WRT138TFY*0, M1TXEGMY*0

Concern: Crispers and pans do not glide smoothly when they are pulled open.

Solution: Add a light coating of Silicone grease Part # 542638 to the bottom side of the out-side edge of the pans.

58


Refrigerator Compartment Freezing

Models:Amana Maytag Whirlpool

A1RXNGFY*00 M1TXEGMY*00 WRT108TFY*00A9RXNGFY*00 WRT138TFY*00

WRT1L1TZY*00WRT311SFY*00WRT351SFY*00WRT359SFY*00WRT3L1SZY*00WRT3L9SZY*00

* All Colors Code Dates: VS11 – VS27 (March, 2011 to July, 2011)

Concern: Foods are freezing in my refrigerator. Cause: The location and placement of the thermostatic bulb is critical. Early production of thermostat model refrigerators had the bulb mounted in the wrong position. The Thermostat must be placed directly in the EPS air channel from the Air Diffuser (located on back wall).

Incorrect Positioning

Correct Positioning

59


Maytag and Whirlpool New EZ-Connect IceMaker Kit

Models: M1BXXLZY*0, WRT3L9SZY*0, WRT1L1TZY*0, WRT3L1SZY*0

F.Y.I. A new EZ connect - Ice Maker kit is available for the models listed. Part number for the new kit is W10365049. (Sales # ECKMFEZ1).

An Installation video is available on Service Matters: RefrigEZConnectIceMaker.wmv

60


In-Door-Ice (IDI) Refrigerators

The current In-Door-Ice maker module is being replaced with a new design ice maker. The new ice maker will directly replace the current model.

This quality improvement includes:• Open contacts to sealed switches to reduce the chance of contamination.• A stronger 1-piece gear replaces the 2-piece snap together gear assembly• More reliable Molex connector replaces the current Edge card connector

Current Design W10272869 Large Cube W10272870 Small Cube

New DesignW10377197 Large CubeW10377153 Small Cube

61


Side by Side Refrigerators

Model: GC3SHAXVS03 (504 total units)

Code Date: Units built between S04027119 – S04027624 (October, 2010)

Test model refrigerators featuring a new “no-oil” compressor and an inverter have been built and placed across the United States. Engineering does not want the compressor or the inverter serviced on these units.

Any product requiring replacement of one or both of these components should be ex-changed. All parts and products need to be returned to the manufacturer for analysis. Call the Tech Line (1-800-832-7174) for return information.

Inverter Compressor

62


New Drain Pump for 50# Ice Maker

• Larger pump discharge tube• Drain tube going from 3/8” to ½” ID, corrugated tube with molded end similar to

dish• Higher torque motor• Completely encapsulated control board for moisture protection• Larger reservoir (insulated)• Larger check valve and relocated to reservoir inlet• Ice bin to pump tube Santoprene (eliminate condensation)• Increased pump flow rate by approximately 2:1• Pump mounted on same foot print as current pump for drop in on today’s unit

An Ice Maker Installation video is available on Service Matters: 50Lbs_IceMakerInstallation.wmv

63

Service Pointer Index

Whirlpool, KitchenAid4317445A Built-In Single and Double Ovens Oven doesn’t work after Self Clean Cycle 01/11 Whirlpool, KitchenAid4317445B Built-In Single and Double Ovens Oven doesn’t work after Self Clean Cycle 03/11

KitchenAid, Jenn-AirW10406260 Single Built-In Microwave Ovens and Built-In Microwave Combination Ovens Microwave will not pop popcorn 03/11

Estate & Magic ChefW10407113 Standing Clean Gas Freestanding Range Strange irritating noise coming from the gas oven all the time 03/11

Amana, IKEA, Maytag & WhirlpoolW10412749 Built-In, Drop-In, and Slide-In Ovens “PF” error code and/or slow running clock 04/11

KitchenAid, Jenn-AirW10406260A Single Built-In Microwave Ovens and Built-In Microwave Combination Ovens Microwave will not pop popcorn 06/11

Fabric CareBRAND & ID# DESCRIPTION DATE ISSUED

Whirlpool, MaytagW10393859 Front Load Direct Drive Washers No Spin or Wet Clothes Complaint 02/11 Whirlpool, MaytagW10407349 Cabrio and Bravos 4.0 cu. ft. Dryers Motor Pulley Comes Loose 03/11

Crosley, Matyag, WhirlpoolW10405379 HE Top Load Belt Drive Washers (VMW) Design Change - Elimination of Counter Weight 03/11

Whirlpool, MaytagW10404630 Duet & Maxima Direct Drive, Front Load Washers Selector Knob Breaks 03/11

CookingBRAND & ID# DESCRIPTION DATE ISSUED

64

WhirlpoolW10403266 Duet Front Load Direct Drive Dryers With LCD Displays User Interface Not Responsive or Displays Error Codes 04/11

Amana, Estate, Crosley, Maytag, WhirlpoolW10410553 Classic Dryer, Console-lint screen on top Drum may not ride on front panel bearing block 04/11

Whirlpool, MaytagW10411107 Top Load Washers Broken Lid Lock 05/11

WhirlpoolW10434798 Horizon Next Generation Steam Dryers Steam Dryers Filling With Water 06/11

Whirlpool, Maytag, Amana, RoperW10432280 All Dryers With Steam Feature Rubber Seal in W10206708 Hose Kit for “Y” Connector 06/11

Clean-UpBRAND & ID# DESCRIPTION DATE ISSUED

KitchenAidW10398386 Tall Tub Dishwashers Revised Control for Cycle Stopping Issue 02/11 Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, Roper, Admiral, Magic ChefW10388297 All Dishwashers Phosphate-Free Dishwasher Detergents May Cause White Film 03/11

Amana, Crosley, Estate, Magic Chef, Maytag, WhirlpoolW10402734 Tall Tub Dishwashers New Revised Control for Cycle Draining Issue 03/11

Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, RoperW10422740 Undercounter Dishwasher Single PVC Toe/Kick Panel and Plastic Rentention Clips 07/11

KitchenAidW10436103 Undercounter Dishwasher ProDry™ (with Fan Assist Operation) vs. non Fan Assist Models 07/11

BRAND & ID# DESCRIPTION DATE ISSUED

65

BRAND & ID# DESCRIPTION DATE ISSUEDRefrigeration

Whirlpool, MaytagR8178825 26’ SXS Refrigerators New Global Design Platform/Location of Water Line Connections 02/11 WhirlpoolR-W10375898 SXS XXL Refrigerators Water Filter Housing/Door Misaligned 02/11

Whirlpool, KitchenAid, Jenn-Air, Maytag, AmanaW10365447 Bottom Mount Refrigerator Freezers w/Ice & Water Dispenser in Door Design Change-Ice door solenoid eliminated 03/11

Amana, KitchenAid, Maytag, WhirlpoolW10403998 25’ SXS Refrigerators Adaptive Defrost Control failure may cause multiple complaints 03/11

WhirlpoolW10407529 Sidekick Refrigerator and Freezer Missing Screws Needed for Bracket Installation 04/11

Amana, Jenn-Air, KitchenAid, Maytag, WhirlpoolW10407539 Bottom Mount Refrigerators Compressor Design Change 04/11

KitchenAidW10405576 French Door/Double Drawer Refrigerator Calibrating Measured Fill 04/11

KitchenAidW10405575 SXS Refrigerators With Measured Fill Feature Measured fill volume does not match selected amount 04/11

Amana, Jenn-Air, KitchenAid, Maytag, WhirlpoolW10407372 Bottom Mount Refrigerators Clogging Defrost Drain 04/11

Amana, KitchenAid, Maytag, WhirlpoolW10396999 22 and 25’ SXS Refrigerators Packaging film residue adheres to painted surface 04/11

WhirlpoolW10407521 20’ Upright Freezers Door Gasket Drooping/Sagging 05/11

Jenn-Air, KitchenAidW10407535 Double Drawer Under Counter Refrigerator Wire Harness Tears, Frays, or Breaks 05/11

66

Delivery and InstallationBRAND & ID# DESCRIPTION DATE ISSUED

Whirlpool, MaytagW10412831 Top Load Washers Increased service call volume from customers concerned with cycle selection, cycle times and the different sound they are encountering. 05/11 Whirlpool, MaytagW10419092 Top Load Washers Increased service call volume from customers concerned with cycle selection, cycle times and the different sound they are encountering. 05/11 Whirlpool, Maytag, Amana, RoperW10432291 All Dryers With Steam Feature Rubber Seal in W10206708 Hose Kit for “Y” Connector 06/11

67

TRAINING EVALUATION

Please use this page as a reminder to provide us with feedback on today’s meeting.

Complete the online evaluation form, located on the Service Matters website @:

www.servicematters.com

Go to Service Resources > Field Service Support > Training Evaluation Form

Instructor’s Name:

Today’s Training Date:

updatebook42_fall2011_w10446215

Documents

whirlpool corporation

upper oven

service update information

whirlpool consumer carepart

electric freestanding

gas smell

electronic oven controls

lower oven door