updating-resetting my.ny.gov user...

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UPDATING-RESETTING MY.NY.GOV USER ACCOUNT GO TO MY.NY.GOV

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Page 1: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

UPDATING-RESETTING MY.NY.GOV USER ACCOUNT

GO TO MY.NY.GOV

Page 2: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

CLICK ON RADIO BUTTON “Sign In”

RESULTS BELOW

Page 3: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

ENTER YOUR NYID NUMBER IN THE Username:

THEN CLICK ON Forgot your Password

Page 4: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

Enter your Username and Click I’m not a robot (answer the puzzle if needed)

CLICK CONTINUE

CLICK Reset using eMail

Page 5: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

CLICK CONTINUE

You will receive the following information

If you do not receive an email, please contact OFPC at 518-474-6746. Thank you.

Page 6: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

Once you have received the email, follow the instructions by using the click here to reactive your

account.

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Page 7: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

YOU WILL THEN BE PROMPTED TO CONTINUE

YOU MUST ANSWER THE 3 SECURITY QUESTIONS

Page 8: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

AFTER YOU ANSWER CLICK CONTINUE

YOU WILL RECEIVE CONFIRMATION

CLICK CONTINUE

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Page 9: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

ENTER YOUR NEW PASSWORD

CLICK SET PASSWORD

Page 10: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

YOU WILL RECEIVE A CONFIRMATION YOUR PASSWORD WAS RESET

CLICK CONTINUE, THIS WILL TAKE YOU INTO YOUR ACCOUNT BY CLICK ON THE Go to MyNY

Page 11: UPDATING-RESETTING MY.NY.GOV USER ACCOUNTqa.dhses.ny.gov/ofpc/fire-incident-reporting-system/documents/accountreset.pdfThis email was sent in response to your "Forgot Password" request

You will receive the blocks to the areas you have access to.

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