upk presentation insync
TRANSCRIPT
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Oracle‟s
User Productivity Kit
Solving End User
Adoption Challenges
Beth Renstrom
Global Product Manager, UPK
Oracle Development
Insync10 – Additional Sessions
Monday
• 2:30 pm
UPK: Creating Value throughout the Product Lifecycle
• 3:30 pm
Centralize Project Team Assets AND Deploy Fully
Measurable Training with UPK Professional
Tuesday
• 9:00 am
UPK Strategy and Roadmap – Key to User Adoption
Agenda
• Impact of End User Adoption on Productivity
• Business Challenges Impeding End User Adoption
• What is User Productivity Kit (UPK)?
• The Value of UPK for Every Organization
Copyright © 2009 Oracle. All rights reserved.
User Adoption! The Key to Realizing Value and Minimizing Risk
Source: Neochange
IDC Analyst Connection
Two out of three IT projects are challenged or worse, due in large part
to user adoption issues
You need to address what‟s the employee is really asking at go-live?
“How do I do my job using these new applications?”
Business Challenges to Achieving Productivity
AP Supvr
Determine whethernonstandard paymentterms requested. (11)
Supplierrequests
nonstandardpayment termsunfavorable to
company?
VP Finance
Evaluate request fornonstandard paymentterms. (12)
VP Finance
Forward SupplierMaintenance form toAP Clerk. (13)
AP Supvr
Forward SupplierMaintenance form toAP Clerk. (14)
AP Clerk
Add or correct info insupplier database. (15)
> Suppliers> Submit Request:
Suppliers Report
AP Clerk
Notify Requester thatsupplier has beenadded to database.(16)
Supplier hasbeen placed on
hold?
AP Clerk
File supplier filemaintenancedocumentation. (17)
End
A
B
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Y
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Y
Copyright © 2009 Oracle. All rights reserved.
Oracle User Productivity Kit
• Single source content development
• Create and deploy multiple assets through a single authoring session
• Interactive web-based simulations
• User acceptance test scripts
• Training materials – classroom and online
• Standardized document output
• Easy to use and deploy
• Supports geographically dispersed organizations
• Applies across Oracle and non-Oracle applications
Value throughout the Project Lifecycle
Single recording produces multiple outputs for use throughout the entire project lifecycle
What is Oracle User Productivity Kit (UPK)?
Language Capabilites
English* French*
German*Spanish *
Japanese*
Swedish Canadian French
Finnish
TurkishPolish
Italian
PortugueseDanish
Mexican Spanish
Chinese (Simplified & Traditional)
Norwegian
Russian
HungarianKorean
The UPK Developer can export custom text to an .xliff or .doc format
Localized screens are
captured with „re-record‟
mode
*UPK Developer Languages
UPK Demonstration
Building UPK Content vs. Using Pre-built Content
Using in-house or
traditional tools to create
system process
documentation & training
materials
Using UPK Developer
Tool and creating
content from scratch
Starting with UPK
Content and using UPK
tool to customize
Number of procedures and steps
within the procedures (assumes
average complexity)
100 Procedures 100 Procedures 100 Procedures
Number of steps to complete
procedure (assumes avg
complexity)
22 Steps 22 Steps 22 Steps
Number of days to create
procedures with 1 full-time
employee (includes sitting with
subject matter expert,
development, QA and editing)
2.5 days per
Procedure =
250 FTE-days
.89 days per
Procedure =
89 FTE-days
.25-.50 days per
procedure
25 – 50 FTE days
Total Cost to create assuming 1
full-time employee at $1,000 per
day (Assumes blended rate of
$125 per hour based on equal
Consultant Staffing)
65% Savings 80-86% savings vs.
traditional
44%-61% savings vs.
tool alone
Reduce Content Development Time & Cost
Reduce Documentation Content Development Time by 75%
• 2 to 3 days – Average time to create one transaction
• 4 to 6 hours – Average time with Oracle UPK
Reduce Classroom Content Development
• 34:1 – Average classroom material creation time*
• 8:1 – Average time with Oracle UPK
Reduce Online Content Development
• 220:1 – Average online training material creation time**
• 8:1 – Average time with Oracle UPK
*Chapman, B/Brandon Hall – LCMS Knowledgebase 2006: A Comparison of 30+ Enterprise Learning Content Management Systems
**Chapman, B/Brandon Hall – PowerPoint to E-Learning Development Tools: Comparative Analysis of 20 Leading Systems
The Value of “Just In Time” Support (EPSS)
What is EPSS?Electronic Performance Support System
is support integrated into the Help System
of an application (In-Application Support)
What is the Value of EPSS?
• Provides online "just in time" in application support• Performance scores for groups that received performance
support were significantly higher than scores for the group that received only training prior to completing the task scenario, resulting in 11% less errors.
• Reduces overall time or speed to task by 65%*
Source: Performance Improvement Quarterly, Volume 21, Issue 1 (2008) (p 95-114) Frank Nguyen and James D. Klein
Oracle UPK Delivers Results
220:1 (220 creation hours for 1 hour of material) – Average time for online training material creation Chapman, B/Brandon Hall –PowerPoint to E-Learning Development Tools: Comparative Analysis of 20 Leading Systems.
Resources
• UPK ANZ Special Interest Group – Insync 2010
• Tuesday, 8:00 am
• Room 107
• UPK OAUG User Group – Oracle OpenWorld 2010
• Sunday, 2:00pm
• UPK LinkedIn Community (Global)
• UPK Blog: http://blogs.oracle.com/upk/
Thank You!