COOLSPACE/EnTouch Pro WiFi Thermostat

User Guidev1.0

HVAC Scheduling Integration

Getting Started

Welcome

Welcome to the future of energy management. The COOLSPACE /EnTouch Pro WiFi thermostat combines the sophisticated controls needed for commercial applicationswith occupancy detection and remote management. Easy to use, automatic scheduling, and built in features to limitunauthorized changes in commercial applications. This manual will review common installation procedures and giveyou a basic overview of the system.

COOLSPACE/EnTouch Pro WiFi ThermostatKey Features

• Color touchscreen display

• Cloud based control via the portal or mobile app

• Automatic motion based scheduling

• Seven day scheduling, 4 events per day

• Multi-stage control

• Wizard for installation

• Security - partial lock and full lock

• Problem alerts

• Internal and external sensor inputs

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Contents of the Box

Compatibility

COOLSPACE/EnTouch works with over 99% of 24V heating and cooling systems including gas, electric, oil, solar, hotwater, geothermal, forced air, heat pump and radiant.

It can control:

Heating: 1 and 2 stages (W/O/B, W2)

Cooling: 1 and 2 stages (Y1, Y2)

Heat pump: 2 stages with aux heat (Y1, Y2, W/O/B, W2)

Fan (G)

Power (C, Rc), common wire is required

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Wall Anchors Screws Set Screw

Display Base Wall Plate

Before You Get Started

• The controller works with low voltage HVAC controls. It does not support high voltage systems.

• The controller requires both 24VAC and common wires for power. You can use an add-a-wire converter for four wire systems.

• If you are unsure about these items or have other questions please contact technical support before you get started installing the COOLSPACE/EnTouch Pro.

Technical Support

Our technical support team is available to answer your questions and assist you with your installation.

During business hours: 1.888.448.5664

Online technical support: support@CoolSolutionsGroup.com

Call us if you have questions!

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PIN DEFINITIONGNDTRx-TRx+S1 Remote Temperature SensorS1.R Remote Temperature Sensor ReturnW2 Second Stage Heat (Configurable)G FanW/O/B First Stage Heat or O/B ValveC Common (Required)Y1 CoolY2 Second Stage Cool (Configurable)RC 24VAC Cooling (default jumper to RH)

Terminal Descriptions

Base Terminal Pins

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Installing Your COOLSPACE/EnTouch Pro

Step 1. Remove the Existing Thermostat

First step is to power down your HVAC system. This can be by opening the circuit breaker associated with the unit. Oncepower is removed, carefully remove your existing thermostatfrom the wall and disconnect the existing wiring. It is recommended that you label the wires as you remove themso you can properly attach them to the EnTouch Controller.

NOTE: Many times the colors represent the type of connec-tion but this isn’t always reliable. Take the time to label thewires, it will save you time in troubleshooting later!

Existing Wire Color ET

R R

Y Y

Y2 Y2

W W/O/B

O/B W/O/B

W2 /Aux W2

G G

C or X C

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Step 2. Install the System Base

Using the supplied wall anchors and screws, attach the base to the wall. The opening allows for cable routing. Note that the alignment posts need to be towards the top of the base. Optional – Place wall cover plate on the wall prior to base ifneed to cover previous thermostat markings.

Step 3. Wire to the System

Follow the pinout description in the terminal description towire your system.

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Wiring Diagrams

The following are common wiring diagrams. If you have questions about your system and how to install the COOLSPACE/EnTouch system, please contact technical support.

EnTouch BASE HVAC System

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Step 4. Place The Unit On The Base

Align the rear posts and gently press the controller onto thebase. You can then power up your HVAC system and should see the screen light up. If the screen remains black see the troubleshooting section.

Locking Hooks

Set Screw Hole

Setting Up Your COOLSPACE/EnTouch Pro

Using the Setup Wizard

After successfully powering up the controller you will be directed to the installation wizard to guide you through thekey programming steps. Simply follow the instructions on the wizard by using the color touchscreen. Once the wizard is completed, your COOLSPACE/EnTouch Pro is ready to connect to the COOLSPACE portal.

NOTE: The wizard is only displayed once.

You can also access the wizard at a later date in the AdvancedSetup Menu under Menu > Setup > Advanced > Wizard.

1. Setting Date And Time

2. Choosing Your Equipment Type

3. Choosing Occupancy Detection Mode

4. Choosing A Preset Schedule

5. Choosing A Security Mode

6. Adding A Wireless Network

These are the basic items required to activate the COOLSPACE /EnTouch Pro controller. Full configuration ofsystem operation is available in the Menu > Setup Menu.

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Connecting Your EnTouch Pro to the COOLSPACE Portal

The power of your COOLSPACE/EnTouch Pro controller will be fully realized when you connect to COOLSPACEPortal.eSPACE.cool. This portal is designed tolet you create facilities, manage them remotely, and quicklyreact to problems. You can manage multiple facilities from a simple dashboard, view HVAC system operation, view yourruntime and your energy usage details, and customize reports. You can also set your schedules, events, and createcustom naming for your units.

Step 1. Getting Online

Using a computer or tablet device connect to COOLSPACEPortal.eSPACE.cool

If you are a first-time user,click on the Register linkto set up your account.

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Step 2 Create a Facility and Add Your Units

Adding a Facility

• Go to the Setup tab

• Click on Add a Facility

• Enter a facility and assign it a name

• Enter location information – zip code and time zone – forproper time and weather information

• Enter contacts for the facility and set them up to receive SMS or e-mail alerts

• Enter optional data on facility size, energy rate, type of facility, and energy categories for custom energy mapping

Adding Controllers to Your Facilities

• Go to the Setup tab

• Click on Add a Controller

• Enter the online pass code for the controller. This five-character code is found in Menu > Basic Info > System Info Menu. character code is found in Menu >Basic Info > System Info Menu

• Set preferences for the controller

Using the Web Management Portal

The portal allows you to:

• Adjust temperatures and HVAC status

• Lock/Unlock your COOLSPACE/EnTouch Pro

• Set schedules and add events

• Setup and manage facilities

• Change the controller names

• Get detailed information for diagnostics

• View HVAC runtime history

• Set up performance alerts

Additional instructions and help is available on the portal.

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Using Your EnTouch Pro

The Home Screen

The home screen shows basic information about the system.

1. Status

2. Temperature Display

3. Time and Day

4. System Menu*

5. Heat and Cool Setpoints*

6. HVAC Operation Status

7. HVAC and Fan Modes*

8. Up/Down Temperature Adjustment*

*Setting can be locked through security settings.

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Adjusting the Temperature When Unit is UnlockedThe Up/Down buttons are used to adjust the regulation temperature. If the unit is unlocked the set points can be adjusted between 40 and 99 deg F (4 to 37 deg C). If theHVAC system is set to auto mode, both the heat and cool set point are adjusted simultaneously.

Adjusting the Temperature When Unit is LockedUnits may be placed into locked mode from the Device Preferences menu. When the unit is locked the temperatureadjustment range is limited to the security range as defined in the Setup Menu. This range is adjustable from +/-1 to +/-5degrees.

NOTE: If the unit is locked a code is required to make adjustments. Refer to the Security Settings Menu to set your access code.

Understanding Hold DurationOne of the energy saving features of the COOLSPACE/EnTouch Pro is that there are no permanent holds from thefront panel. The system only allows temporary changes whenusing the Up/Down arrows. Changes are cancelled after anadjustable delay of 1 hour, 2 hours, or the next schedule transition. All hold conditions cancel at midnight. The defaulthold interval is configured in the Security Settings Menuunder the Setup Menu.

Note: If a user wants to set a permanent hold for a vacationor other event they can set an event from COOLSPACEPortal.eSPACE.cool.

Status IconsTwo status icons in the top left of the display highlight server connection status and security status. If the lock icon appears the unit is locked. If a globe icon appears the unit is connected to the servers. If a signal bar icon is displayed theunit has connected to a local network but is not connected tothe servers. See troubleshooting menu for more information.

Temperature DisplayThe system displays the current sensed indoor temperature.

Occupied ModeThe unit displays the heat and cool set points when it is in occupied mode. If the unit is in auto mode it will show bothset points. If it is in cool mode, only the cool set point is displayed. If it is in heat mode, only the heat set point is displayed. Pressing the Up/Down buttons will adjust the temperature settings within the security limits.

Vacancy ModeIf the scheduled time period occupancy mode is set to Vacant, the heat and cool set points are not displayed. Pressing either the Up or Down button will force an override,set the zone status to occupied, and show the occupancy setpoint range.

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HVAC and Fan Mode Adjustment

HVAC Mode can be selected as:

• Auto (default) This system will heat or cool as necessary to maintain optimal comfort.

• Cool Only

• Heat Only

• Off

Fan Mode can be selected as:

• Auto (default setting. Fan runs during heating and cooling)

• On (fan always on)

• Circulate (fan runs during heating and cooling and periodically activates based on fan circulation time settings. Circulation is only active during occupied schedule times)

NOTE: If the unit is locked a code is required to access thismenu. Refer to the Security Settings Menu to set your accesscode.

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Features of the COOLSPACE/EnTouch Pro

1. SchedulingUse this menu to enter a custom seven day schedule with four time periods per day. Each time period can have uniqueheating and cooling settings. Each time period can also bedefined as ‘occupied’ or ‘vacant’. The schedule is configuredby accessing the following menu Main > Schedule. You canalso adjust your schedule or add events from COOLSPACEPortal.eSPACE.cool.

2. SecurityThis menu sets up your security settings. Security is configured by accessing the following menu Main > Setup >Security. Use this menu to:

Hold Duration - Set the amount of time to hold temporarychanges to the temperature setting if a schedule is set.

Security Mode - Set the level of security to your control. A four digit code is needed to make changes to settings whilein partially locked and locked modes.

• Unlocked - Changes to settings can be made at any time by anyone.

• Partially Locked - Changes can be made to temperature setpoints and HVAC mode and fan mode only.

• Locked - Changes can be made to temperature set points only.

NOTE: To lock changes to temperature set points, refer tothe Security Range Menu.

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Security Code - Use this menu to set the four digit securitycode that will allow access to the control’s settings when inPartially Locked or Lockedmode.

NOTE:Once the control is placed in Partially Locked orLockedmode, the four digit code is needed to gain access to the menu. The default code is set to 0000.

Security Range - This menu allows you to choose the type of limits you want to place on your COOLSPACE/EnTouch Pro.

• Temperature Range - Allows the user to adjust the temperature within a set range from the scheduled temperature (default is +3/-3 degrees).

• Temperature Set Points - Allows a user to adjust the temperature within a maximum heating set point and a minimum cooling set point.

• No Adjustments - This setting restricts the user from making any changes to the temperature.

Temperature Range - Use this menu to set the (+/-) range.This menu will appear when you have selected TemperatureRange under Security Range.

Max Heat/Min Cool - Use this menu to set the maximumheating and minimum cooling set points. This menu will appear when you have selected Tempterature Set Pointsunder Security Range.

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3. Motion Detection Another feature of the COOLSPACE/EnTouch Pro is automatic occupance detection. This setting can be config-ured to switch to occupied mode based on movement in the occupancy space. Motion detection is configured by accessing the following menu Main > Setup > Installation >Motion Detection.

Motion Sensor - Use this setting to enable or disable the motion sensor function.

• Disable - Turns off the motion sensor function

• Enable - Turns on the motion sensor function. When selected, additional setting options will appear in the Motion Detection Menu. (Motion Timeout, Default Setpoints)

• Test Mode - Select Start Test to begin testing the motion sensor. This test will count the number of motionoccurrences while in test mode. Select Stop to exit thismode.

NOTE: Test Mode will run as long as the screen is active. Ifthe control enters into the screen saver mode, Test Mode willend. The dimming timeout setting can be configured in thefollowing menu, Main > Setup > Preferences > DimmingTimeout.

4. Cloud-Based Control The COOLSPACE/EnTouch Pro is a WiFi-enabled thermostatthat can be remotely managed from a computer, tablet orsmart phone via COOLSPACEPortal.eSPACE.cool.

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Typical Settings for Your FacilityOptions for built-in motion detection further simplify schedul-ing and optimize comfort and cost. Rather than rely on fixed schedules have your setbacks automatically kick in when your facilities are vacant. Patent-pending features enable theindustry’s only combination of fixed schedule and variable occupancy-based setback control. Security features make itpossible to limit or lock out adjustments at the thermostat optimizing HVAC energy usage.

NOTE: Refer to the Using Your COOLSPACE/EnTouch Pro section for specific instructions on setting scheduling, motion and security.

Offices

An office is easily optimized by using motion-based occupancy detection with scheduling. Most employees workduring set operating hours, but you may have employees occasionally stay late or come in during the weekend for afew hours.

Ideal settings for an office would be setting a schedule for occupancy Monday - Friday 7:00 am - 6:00 pm (vacantovernight and on weekends). Motion detection would be setto condition the space upon detecting occupancy and holdthe occupied set points for two hours.

Settings for the suggested office profile:

• Set your schedule for regularly occupied times

• Enable Motion Detection, 2-hour timeout

• Set security to Partially Locked. Set Max Heat/Min Cool

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Schools

Schools can benefit greatly from the combination of fixed scheduling, motion-based occupancy control and security.Schools typically have a set occupied operation time (e.g., Monday - Friday 7:30 am - 4:00 pm) but they also have various after hours events and meetings that may not be regularly occurring events.

A great way for a school to optimize HVAC runtime is to set a fixed schedule for regular operating hours Monday - Friday 7:00 am - 4:00 pm) vacant overnight and on weekends. Set upautomatic occupancy detection in each zone for events andmeetings that happen outside of normal hours.

Setting security will limit temperature changes to administra-tors and facilities management staff only. Changes can bemade at the control with the four digit pass code or by theonline management portal.

Settings for the suggested school profile:

• Set your schedule for regularly occupied times

• Enable Motion Detection, 2 hour timeout

• Set security to Fully Locked, No Adjustments

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Restaurant & Retail

Restaurant and retail facilities typically have a set operating time but some nights, might need to stay open longer basedon demand. These facilities also struggle with unwanted frequent changes to the temperature settings.

Ideal settings would be to set a schedule for normal operatinghours and also set motion detection for those times whenyour facility needs to stay open later than normal. Securityshould be set to limit any temperature change to +/- 3 degrees from the scheduled set point.

• Set your schedule for regularly occupied times

• Enable Motion Detection, 1 hour timeout

• Set security to Fully Locked, Temperature Range +3/-3

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Hotel Guest Rooms

Hotel guest rooms are an ideal application for automatic occupancy detection based scheduling due to the ability to remain in vacant mode until motion is detected in the room.When the guest enters the room, the motion sensor will condition the room to an occupied temperature range. The occupied set point will then automatically change back to vacant at check-out time. You may choose to have this setback time scheduled to the next check-in time to allow forcleaning crews/maintenance etc to complete any work.

Settings for the suggested hotel guest room profile:

• Set every day of your schedule to be vacant. Under thefirst time slot, enter 3:00 pm (or your regular check-intime)

NOTE: Set your vacant temperature range when setting the vacant schedule.

• Enable Motion Detection Custom Timeout, Set Timeoutto 11:00 am (or your regular check-out time)

NOTE:Motion Detection set point is your occupied set point.

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Menu Item Description

BASIC INFO Info menu about your ET Pro

- System Info Specific info about your ET Pro

- Relay Status Status of your relays

- System Status Info about your HVAC system

- Network Status MAC address and WiFi status

- Network Utility RSSI, server and internet RTT

HVAC & FAN Setting menu for HVAC & fan modes

- HVAC Mode Set your HVAC to heat, cool or autoMode

- Fan Mode Set your fan to auto, on or circulate

SCHEDULE Scheduling menu

- Set Schedule Set 7 days, up to 4 events per day

DATE & TIME Set date & time

SETUP Setup Menu

- Security Set your security settings here

Hold Duration Time to hold temperature changes

Security Mode Set your level of security

Security Mode Set your 4 digit security code

Security Range Method of limiting control

Temp Range Range that temp. can be adjusted

- Preferences Thermostat preferences

Temperature Scale Fahrenheit or celsius

Temp Offset Offset temperature display

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Menu Item Description

Dimming Timeout When the control goes to sleep mode

- Installation Info about your installation

Equipment HVAC equipment settings

Equipment Type Conventional or heat pump

Heating Type Fuel source

Number of Stages Stages of heating and cooling

Energy Mgmt. Energy management options

Energy Mode Prioritize comfort or savings

Sequencer Enable or disable sequencer

Fan Circ. on Time Time fan will circulate after call

Smart Recovery Programmed temp is reached on time

Input S1 Configure remote sensor input

Motion Det. Set motion detection options

Motion Sensor Enable or disable

Motion Timeout Time to hold temp when motion is sensed

Default Setpoints Set points for motion is detected

Outputs W2 & Y2 2nd stage heat & cool

- Network Info about your network

WiFi Network Enable or disable WiFi connection

Scan Network Choose a network to connect to

Advanced WiFi Info about your WiFi connection

Advanced IP Info about your IP address

Server Info about your server

- Advanced Factory reset, relay test & wizard

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Technical Support

Our technical support team is available to answer your questions and assist you with your installation.

During business hours: 1.888.448.5664

Online technical support: Support@CoolSolutionsGroup.com

Call us if you have questions!

Troubleshooting

The first item to verify is proper power to the controller. The system requires a 16VAC to 30VAC from your HVAC system.

NOTE: The system requires a common connection!

If the display is black or the controller cycles on and off this is usually a sign of improper power or a loose connection.

Step 1. Remove the controller from the backplate and measure the voltage across RC/RH and C. If it is less than 16VAC please verify wiring and your HVAC system.

Step 2. Verify all wires are properly connected and screws are tight.

Step 3. Verify the RC/RH jumper is installed and tightened.

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Troubleshooting Network Connection

During normal operation you should see a globe symbol inthe status section of the home screen. This icon indicates youare properly connected to the network server. If you do notsee the globe symbol you are either not connected to the Internet (a WiFi status bar symbol will be displayed) or ot connected to a router (no WiFi or globe symbol is displayed).

SERVER CONNECTED

ROUTER CONNECTED

NO NETWORK

Troubleshooting information is located in the Menu > BasicInfo > Network Statusmenu and can help diagnose routerconnection, Internet connection, or server connection issues.

This menu has five sections:

• WiFi MAC Address

• SSID Status

• Internet Network Status

• Network server status

• DNS Settings

Please contact COOLSPACE/EnTouch technical support oryour IT support for assistance.

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COOLSPACE/EnTouch Controls Limited Warranty

No need to worry when purchasing the COOLSPACE/EnTouch system. COOLSPACE/EnTouch Controls stands bythe system with a 3-year limited warranty.

COOLSPACE/EnTouch Controls warrants this product to be free from defects in the workmanship or materials, undernormal use and service, for a period of three (3) years fromthe date of purchase. If at any time during the warranty period, the product is determined to be defective of malfunction, COOLSPACE/EnTouch Controls shall repair orreplace it at COOLSPACE/EnTouch Controls’ option.

If the product is defective; (i) return it, with a bill of sale or other dated proof of purchase, to the place from which you 888.448.5664. Customer care will make the determinationwhether the product should be returned or whether a replacement should be sent to you.

This warranty does not cover removal or reinstallation costs. The warranty shall not apply if it is determined by COOLSPACE/EnTouch Controls that the defect or malfunction was caused by improper usage while the productwas in possession of the user.

COOLSPACE/EnTouch Controls’ sole responsibility shall be to repair or replace this product within the terms statedabove. COOLSPACE/EnTouch Controls shall not be liable forany loss or damage of any kind, including any incidental orconsequential damages resulting, directly or indirectly, fromany breach of any warranty, express or implied, or any otherfailure of this product.

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This warranty is the only express warranty COOLSPACE/EnTouch Controls makes on this product. The duration of anyimplied warranties, including the warranties of merchantabilityand fitness for a particular purpose, is hereby limited to theduration of this warranty.

If you have any questions concerning this warranty, pleasecontact us at COOLSPACEPortal.eSPACE.cool.

Information From Your Installation

We recommend you capture the following information at timeof installation and retain for your records.

Unit Serial Number: ____________________________________

Unit Online Pass Code: __________________________________

Installer Name: ________________________________________

Installer Phone: ________________________________________

Installation Date: ________________________________________

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Charlotte, NC 28270

Toll Free: 1-888.448.5664

Thank you for partnering with Cool Solutions Group

Learn more at:

COOLSPACEPortal.eSPACE.cool