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UNITe IP family of systems

UNITE GATEWAY AND SOFTWARE DOWNLOAD UTILITIES

USER MANUAL

53-130-4500/1 Issue 1

53-130-4500/1, Issue 1

Telrad Connegy, Inc.Farmingdale, New York

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53-130-4500/1, Issue 2

UNITe IP family of systemsSoftware Download

UNITe Gateway

USER MANUAL

Telrad Connegy, Inc.Farmingdale, New York

NOTICE

The information in this manual refers to Telrad Connegy’s UNITe Gateway and Software Download package (Release 3) working with one of these UNITe IP family of telephone systems: as of October 2005. Telrad Connegy reserves the right to make changes in the products described in this manual without notification. However, changes in the products do not necessarily render this manual invalid.

Additional copies of this manual may be obtained from Telrad Connegy. Reproduction of this manual or parts thereof, without written permission from Telrad Connegy, is strictly prohibited.

© 2005 Telrad Connegy, Inc.Farmingdale, New York

The following are registered trademarks of the respective listed firms:Trademark Firm Trademark FirmACD I.Q. Telrad Connegy, Inc. Netscape Netscape Communication, Corporation.Apache Apache Micro Peripherals Pentium Intel CorporationHayes Hayes Microcomputer Products, Inc. U.S. Robotics U.S. Robotics, Inc. Mega Connect Apache Micro Peripherals Windows 95, NT, Explorer Microsoft CorporationMNP Microcom, Inc.

Telrad Connegy Service Center, 10 Executive Boulevard, Farmingdale, NY 11735-4710, USA. Phone +1-631-420-8800.

Visit Telrad Connegy’s website at http://www.telradconnegy.com..

CONTENTS

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Section 1: INTRODUCTION1.1 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11.2 PRODUCT DEFINITION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11.3 PURPOSE OF MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11.4 MANUAL SCOPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21.5 MANUAL STRUCTURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21.6 INTENDED AUDIENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21.7 APPLICABLE DOCUMENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31.8 CONVENTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41.8.1 Typographic conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41.8.2 Terminology conventions and abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . 1-41.8.3 Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Section 2: GENERAL DESCRIPTION 2.1 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12.2 SOFTWARE AND HARDWARE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . 2-12.2.1 Operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12.2.2 Personal computer minimum requirements . . . . . . . . . . . . . . . . . . . . . . . . . 2-12.2.3 Modem hardware and protocol requirements . . . . . . . . . . . . . . . . . . . . . . . . 2-12.2.4 DIGITAL system firmware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Section 3: INSTALLING THE SOFTWARE3.1 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13.2 SETUP PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13.2.1 Running the setup program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13.2.2 Product folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23.3 RUNNING THE UNINSTALL PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Section 4: IP GATEWAY FOR THE DIGITAL SYSTEMS4.1 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14.2 WHAT IS THE IP GATEWAY FUNCTION? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14.3 CONFIGURATION OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24.3.1 Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24.3.2 Indirect connection via modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24.3.3 Indirect connection via LAN or intranet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34.3.4 Indirect connection via Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54.4 DIRECT CONNECTION TO A SITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-74.4.1 Description of the direct communications connection . . . . . . . . . . . . . . . . . . 4-74.4.2 Making the direct physical connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Contents (continued)

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4.5 IP GATEWAY AS A SERVER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84.6 OPENING THE IP GATEWAY APPLICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84.7 CONFIGURING THE COMMUNICATION PORT . . . . . . . . . . . . . . . . . . . . . . . . . . 4-94.8 CONNECTION VIA RS232 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-104.9 CONNECTION TO A REMOTE SITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-104.9.1 Description of the remote communications connection . . . . . . . . . . . . . . . . 4-104.9.2 Making the physical connection to a modem . . . . . . . . . . . . . . . . . . . . . . . 4-104.9.3 Running the software for the remote connection . . . . . . . . . . . . . . . . . . . . 4-104.9.4 Building the modem phone list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-124.10 HOW TO CONNECT TO THE INTERNET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-134.11 IP GATEWAY WITH A PERMANENT CONNECTION TO THE INTERNET . . . 4-144.11.1 Coordinating with the LAN manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-144.11.2 Connecting the IP Gateway server to the Internet . . . . . . . . . . . . . . . . . . . 4-144.11.3 Obtaining the IP address of the IP Gateway server . . . . . . . . . . . . . . . . . . 4-144.11.4 Connecting a remote application to the IP Gateway server . . . . . . . . . . . . 4-144.12 IP GATEWAY WITH A TEMPORARY CONNECTION TO THE INTERNET . . . 4-154.12.1 Connecting a remote application to the IP Gateway . . . . . . . . . . . . . . . . . . 4-154.12.2 Checking the IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-154.13 DEBUGGING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-164.14 IP GATEWAY SYSTEM MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-174.14.1 Location of messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-174.14.2 Messages appearing in a message box . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-174.14.3 Status messages appearing in a window title bar . . . . . . . . . . . . . . . . . . . . 4-19

Section 5: SOFTWARE DOWNLOAD5.1 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15.2 WHAT IS THE SOFTWARE DOWNLOAD FUNCTION? . . . . . . . . . . . . . . . . . . . . 5-15.2.1 Firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15.2.2 File manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15.2.3 Highlights of the Software Download application . . . . . . . . . . . . . . . . . . . . . 5-25.3 FILE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25.3.1 What is a resource file? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25.3.2 File management concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35.3.3 Opening the Software Download application . . . . . . . . . . . . . . . . . . . . . . . . 5-35.3.4 MAIN Window options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45.3.5 Creating a hierarchy for the Resource (RS) files . . . . . . . . . . . . . . . . . . . . . 5-45.3.6 Folder record fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75.3.7 Resource file record fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75.3.8 Setting or changing the folder IP address, host name and passwords . . . . . 5-85.3.9 Setting the device authorization code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-95.3.10 Using Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9


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5.4 PERFORMING SOFTWARE DOWNLOAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-105.4.1 Connecting the IP Gateway to the DIGITAL system . . . . . . . . . . . . . . . . . . 5-105.4.2 Set up the Software Download application . . . . . . . . . . . . . . . . . . . . . . . . . 5-105.4.3 Opening the Software Download application . . . . . . . . . . . . . . . . . . . . . . . 5-105.4.4 Connecting the Software Download totheIP Gateway . . . . . . . . . . . . . . . 5-105.4.5 Selecting the project, folder and file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-105.4.6 Sending the resource file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-115.4.7 Disconnecting the Software Download from theIPGateway . . . . . . . . . . . 5-135.5 SOFTWARE DOWNLOAD REPORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-135.6 DEBUGGING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-135.7 SOFTWARE DOWNLOAD SYSTEM MESSAGES . . . . . . . . . . . . . . . . . . . . . . . 5-14

Appendix A: MODEM SETTINGSA.1 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1A.2 MODEM DIP SWITCHES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1A.2 MODEM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2A.3.1 Modem connected to the application PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2A.3.2 Modem connected to the DIGITAL system MAP port . . . . . . . . . . . . . . . . . . .A-3A.4 U.S. ROBOTICS MODEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4A.4.1 U.S. Robotics modem parameters — application PC . . . . . . . . . . . . . . . . . . A-4A.4.2 U.S. Robotics modem parameters — DIGITAL system MAP port . . . . . . . . . . A-5A.4.3 Setting the U.S. Robotics modem parameters . . . . . . . . . . . . . . . . . . . . . . . A-6A.5 MEGA CONNECT/APACHE MODEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7A.5.1 Mega Connect/Apache modem parameters — application PC . . . . . . . . . . . A-7A.5.2 Mega Connect/Apache modem parameters — DIGITAL system MAP port . . . A-8A.5.3 Setting the Mega Connect or Apache modem parameters . . . . . . . . . . . . . . A-8

Figures3-1 SETUP TYPE Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

4-1 Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24-2 Indirect connection — via modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34-3 Indirect connection — via LAN or IP intranet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-44-4 Indirect connection — via Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-64-5 MPD card RS232 MAP ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-74-6 PC-to-DIGITAL system RS232 wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-74-7 IP GATEWAY Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84-8 PORT SETTINGS Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-94-9 MODEM DIALING Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-114-10 PHONE LIST Dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-124-11 IP configuration — Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-164-12 IP configuration — Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16


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5-1 MAIN Window displaying a new project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45-2 List of a project’s folders and files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65-3 ADD RESOURCE FILES Dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65-4 MAIN Window displaying a folder record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75-5 MAIN Window displaying the path of a resource file . . . . . . . . . . . . . . . . . . . . . . . 5-85-6 FOLDER PROPERTIES Dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-85-7 Example of a resource file list of Avanti telephones . . . . . . . . . . . . . . . . . . . . . . . 5-115-8 SENDING DIALOG Progress box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-125-9 Log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Tables1-1 Abbreviations used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

4-1 Communication port settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-94-2 IP Gateway Message Box messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-174-3 IP GATEWAY Window title bar messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-194-4 MODEM DIALING Window title bar messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

5-1 MAIN Window Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45-2 MAIN Window menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45-3 Folder record fields on the MAIN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75-4 Software Download system message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

A-1 Application PC modem-r equired parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2A-2 MAP-port modem-required parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3A-3 U.S. Robotics application-PC modem-parameter settings . . . . . . . . . . . . . . . . . . .A-4A-4 U.S. Robotics DIGITAL-system-MAP-port modem-parameter settings . . . . . . . . .A-5A-5 Mega Connect /Apache application-PC modem-parameter settings . . . . . . . . . . .A-7A-6 Mega Connect/Apache DIGITAL-system-MAP-port modem-parameter settings . .A-8

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Section 1INTRODUCTION

1.1 GENERAL

This manual describes the UNITe IP systems’ UNITe Gateway and Software Download package and describes the procedures for using it with Release e2e-3 of the UNITe IP family of telephone systems.

1.2 PRODUCT DEFINITION

The software described in this manual supports the following functions:• UNITE Gateway connection to the UNITE IP system: (see

Section 4) that enables external applications to access the UNITE IP systems via an IP network (LAN, intranet, or Internet) or through e-Device connection via the system’s RS-232 port;

• Software download of data to UNITE IP system firmware: (see Section 5) that provides a procedure for downloading soft-ware upgrades to firmware in the Avanti telephone sets and other UNITE IP system devices without having to touch the device. The software download of data uses the UNITE Gateway to establish communications to the relevant UNITE IP devices.

1.3 PURPOSE OF MANUAL

This manual describes the procedures for installing and using the UNITE IPsystems’ UNITE Gateway and Software Download.

1.4 MANUAL SCOPE

This manual explains how to install the UNITE IP UNITE Gateway and UNITEIP Software Download package, how to use the UNITE IP IPGateway, andhow to download software upgrades to UNITE IP system firmware. It pro-vides troubleshooting and error message indication tables to assist you in re-solving problems that may be encountered when using the UNITE IP UNITEGateway or UNITE IP Software Download.

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1.5 MANUAL STRUCTURE

The manual is divided as follows:

Section 1: INTRODUCTION — introduces the manual and describes its or-ganization.

Section 2: GENERAL DESCRIPTION — provides a description of the PChardware and operating system technical requirements for the UNITE Gate-way and the Software Download.

Section 3: INSTALLING THE SOFTWARE — explains how to install and run the UNITE Gateway and Software Download setup program.

Section 4: IP GATEWAY FOR THE UNITE IP SYSTEMS — describes the IPGateway function, purpose, communication process for both direct and remote connection, physical connection for both direct and remote communication, connection via a LAN, an intranet, or the Internet; and describes the messages generated by the UNITE Gateway program, and provides a list and an explanation of the messages and troubleshooting instructions.

Section 5: SOFTWARE DOWNLOAD — provides a description of the Software Download function, its file structure, and how it operates. This section also describes the software download reports, debugging procedures, and messages, including a list of the messages and troubleshooting instructions.

Appendix A: MODEM SETTINGS — defines the DTE and error correction (ARQ) relevant parameter settings for an external modem connected to the MAP port of the UNITE IP system’s MPD card or for a modem connected to the computer containing the UNITE Gateway.

1.6 INTENDED AUDIENCE

This manual is intended for use by the service technician who is installing or using the UNITE Gateway or Software Download application with a UNITE IP system.

1.7 APPLICABLE DOCUMENTATION

This manual is one of a series prepared for the UNITE IP family of systems, which includes:

UNITE IP Family of Systems Administration, Installation and Upgrade Addendum (Cat No. 76-110-0175/G) contains procedures for administration and installation that are new to Release 7 UNITE IP systems and contains procedures for upgrading an earlier UNITE IP system to a Release 7 system.

Section 1: INTRODUCTION

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UNITE IP Family of Systems Release 7 Feature Description Addendum. (Cat No. 76-110-0175/G) contains a detailed description of features that are new to Release 7 UNITE IP systems and Release 7.00 ImaGEN systems.

UNITE IP Family of Systems UNITE IP 1000 Addendum. (Cat. No. 76-110-0825/0 includes a description of new UNITE IP 1000 hardware. It includes UNITE IP 1000-specific installation instructions, administration differences from the UNITE IP 400 system and the upgrade procedure from the UNITE IP 400 system to the UNITE IP 1000 system.

UNITE IP Family of Systems Installation manual. (Cat. No. 76-110-0410/F) contains a detailed explanation of the procedures followed in installing a UNITE IP KEY BX and UNITE IP 400 system.

UNITE IP Family of Systems Hardware and Configuration manual. (Cat. No. 76-110-0685/F) contains an overview of the system components, configuration options and specifications.

UNITE IP Family of Systems Feature Description manual. (Cat. No. 76-110-0690/F) contains a detailed explanation of the UNITE IP family of systems’ system features and services.

UNITE IP Family of Systems Operating Instructions. (Cat. No. 76-110-0165/G) provides operating instructions for the UNITE IP system Avanti telephone sets.

UNITE IP Family of Systems Administration manual. (Cat. No. 76-110-0175/F) contains a detailed explanation of the programmable features and how to program these features using a personal computer.

1.8 CONVENTIONS

1.8.1 Typographic conventionsThroughout this manual, the following typographical conventions have been used:

• Text to be entered at the computer keyboard is shown like this: 128, name, Sunday.

• Text, buttons, and options appearing on the computer display are shown like this: 242, NAME, SUNDAY.

• Names of screens, windows, or menus appear, in capital letters, like this: MAIN Window.

• Menu options appear like this: Add SW Load File.

1.8.2 Terminology conventions and abbreviationsAvanti telephone sets: The Avanti family of telephones is referred to in this manual as either Avanti telephone sets, Avanti telephones or Avanti sets.

Resources or devices: The terms resources or devices refer to the any UNITE IP system component with a programmable chip (including Avanti telephone sets or their add-on modules) to which you are downloading

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software. The Avanti telephone set add-on modules are the DSS and card modules that connect to the Avanti telephone sets.

Abbreviations: The abbreviations used in this manual are defined in Table 1-1.

1.8.3 AssumptionsIt is assumed that those using this manual have a basic knowledge of telephony and data communications, the use of a personal computer and modem, and the Telrad Connegy UNITE IP telephone systems.

Table 1-1 Abbreviations used in this manualAbbreviation Definition Abbreviation DefinitionACD I.Q. Automatic Call Distribution Information

QueryLAPM Linked Access Protocol-Modem

(includes v.42 error correction protocol)ARQ Automatic Request for Repetition MNP Micron Networking ProtocolCOMM PC communication port MPD Main Processing cardCPU Central Processing Unit NOVRAM Nonvolatile Random Access MemoryCRC Cyclic Redundancy Code PC Personal ComputerCTS Clear To Send PSTN Public Switched Telephone NetworkDIP Dual In-line Package RAM Random Access MemoryDSR Data Set Ready RD Receive DataDSS Direct Station Select RS ResourceDTE Data Terminal Equipment RTS Request To SendDTR Data Terminal Ready TAPI Telephone Application Programming

InterfaceIP Internet Protocol TSAPI Telephone Server Application Programming

InterfaceLAN Local Area Network - -

2-1

Section 2GENERAL DESCRIPTION

2.1 GENERAL

This section provides a description of the technical requirements for the operating system, personal computer (PC) hardware, and modem u sed for running the IP Gateway or Software Download package. It also include the technical requirements of the DIGITAL system components.

2.2 SOFTWARE AND HARDWARE REQUIREMENTS

2.2.1 Operating systemEach software package operates as a standalone program under the following operating systems:

• IP Gateway: Windows 95/98/2000 or Windows NT (server); • Software Download: Windows 95/98/2000 or Windows NT (client).

2.2.2 Personal computer minimum requirements

The PC used by the distributor for running the IP Gateway or Software Download software must meet the following minimum requirements:• Pentium CPU;• 4 MB RAM for the IP Gateway;• 4 MB RAM for the Software Download.

Help function: To use the Help function, your PC needs either Internet Explorer or Netscape (version 4.0 or higher).

2.2.3 Modem hardware and protocol requirementsThe local modem can be either the DIGITAL system’s internal modem module or an external modem connected to the MAP port on DIGITAL system MPD card. An external modem can NOT be used with the DIGITAL KEY BX (S128) system. See the DIGITAL family of systems Installation manual for instructions concerning the internal or external modem connections. Appendix A of this manual provides parameter settings for the external modem.

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V.42 family protocols: When downloading via a remote modem, it is recommended that both modems (remote and local) support the v.42 family protocols for error-correction and retransmission.

2.2.4 System requirementsThe DIGITAL system must meet the following criteria:

• DIGITAL KEY BX, DIGITAL 400, or DIGITAL 1000 systems main software is: - for the direct connection version 7.2x or higher;- for the indirect connection (via modem, intranet or Internet) ver-

sion 7.3x or higher;• MPD firmware minimum version, for each of the DIGITAL systems,

is:- for the DIGITAL KEY BX: 0.E;- for the DIGITAL 400: 0.4;- for the DIGITAL 1000: 0.8;

• ULD card with firmware version 00.95-1 or higher;• Avanti telephone sets with kernel version 00.5d or higher;• Avanti DSS console with kernel version 00.70 or higher;• Avanti TSAPI, PCCONNECTION, or TAPI data cards with kernel

version 00.70 or higher;• OCD card with firmware version 3.1 or higher;• Modem module with firmware version 4.4 or higher.

For the Software Download application, the following components are required:

• IP Gateway application version 2.0 or higher;• Software Download version 2.0 or higher.

3-1

Section 3INSTALLING THE SOFTWARE

3.1 GENERAL

This section explains how to install and run the IP Gateway and Software Download setup and uninstall programs. The IP Gateway and Software Download applications can be installed on the same computer or on two separate computers at different locations (see Section Section 4.3, for a detailed explanation of the configuration options).

NOTEIf the IP Gateway or Software Download programsare already installed on your computer, before run-ning the setup program, uninstall the programs (seeSection 3.3).

3.2 SETUP PROGRAM

3.2.1 Running the setup programThe setup program for the IP Gateway and Software Download comes on the Telrad Networks DIGITAL systems PC applications CD-ROM.

Run the setup program as follows:

1. Place the CD-ROM in the drive.- The autorun process starts.

2. From the first window that appears, click Yes I agree.3. From the first menu that appears, click Install Software.4. From the next menu, click Software Download, IP Gateway.

- The SETUP WIZARD Progress bar appears and the setup wizard begins to run.

5. Follow the instructions of the setup wizard, until the SETUP TYPE Window appears (see Figure3-1).

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6. Click on the desired type of installation, in the SETUP TYPE Win-dow (see Figure3-1): IP Gateway server: will install the IP Gateway package as a

server connected continuously to the DIGITAL system;

Software Download: will install only the Software Download package;

Technician: will install both the IP Gateway and the Software Download packages, for a complete technician kit.

7. Click NEXT, on the SETUP TYPE Window (see Figure3-1).

Figure3-1 SETUP TYPE Window

8. Continue to follow the instructions of the setup wizard, until the in-stallation is complete.

9. The installation creates the following shortcut keys that you can drag to the desk top:

- IP Gateway icon shortcut key: ;

- Software Download icon shortcut key: .

3.2.2 Product foldersCreating product folder: During the setup procedure, the setup program by default will create a single folder in the Program Files folder for the IP Gateway and the Software Download products, by default: Program Files\Telrad\Software Download.

Section 3: INSTALLING THE SOFTWARE

3-3

Files installed in the product folder: When the setup is complete, the following files are installed in this folder:• Comm.ini Telrad Networks IP Gateway .ini file;• Dialer.hlp Dialer help file;• Rs.exe Telrad Networks Software Download;• Rs.hlp Software Download help file;• RS.ico Software Download shortcut icon;• Swdl.ini Software Download .ini file;• TELCOMM.exe IP Gateway application;• Telcomm.hlp IP Gateway help file;• Telcomm.ico IP Gateway shortcut icon;• TelPort.ini Serial port and modem connection .ini file;• Unit_type.cfg Table of device-type codes.

Software Download: In addition, if you install the Software Download product a Versions subfolder will be created for the software files that will be provided by Telrad Networks.

NOTEAn uninstall application will be placed

in a Windows folder.

3.3 RUNNING THE UNINSTALL PROGRAM

If you want to uninstall the IP Gateway or Software Download package, use the uninstall program as follows:

1. From taskbar, click Start, to open the START Menu.2. From the START Menu, click Settings.3. From the SETTINGS Menu, click Control panel.4. From the CONTROL PANEL, double click on Add/Remove

Programs.5. From the list, select the software program that you want to uninstall:

IP Gateway or Software Download.6. Click Add/Remove.7. Click OK to run the uninstall program.

NOTEThe uninstall program does NOT delete log files orother files created while using the application. Youmust delete these files from the folder manually.

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Section 4 IP GATEWAY FOR THE UNITe

IP SYSTEMS

4.1 GENERAL

This section describes the UNITe IP Gateway function, including its purpose, the communication process for both direct and remote connection, and the physical connection for both direct and remote communication. This section also describes the messages generated by the IP gateway software, and provides a list and an explanation of the messages and troubleshooting instructions.

4.2 WHAT IS THE IP GATEWAY FUNCTION?

The UNITe IP system’s IP Gateway software, installed on a PC connected to the MPD card of the UNITe IP system, enables external applications to access any resource in the UNITe IP system. The IP Gateway software supports communication between the external application and the UNITe IP system resource.

With the IP Gateway connection, anything in the IP realm can speak to any device in the UNITe IP system as if it is another device in the UNITe IP system.

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4.3 CONFIGURATION OPTIONS

There are four configuration options for the IP Gateway:

• Direct connection (see Figure4-1 and Sections 4.4 through 4.8.);• Indirect connection via a modem (see Figure4-2 and Section 4.9.);• Indirect connection via a LAN or an IP intranet (the server at the

UNITe IP system location contains the IP Gateway package and the client PC at a remote location contains the Software Download package). See Figure4-3 and Sections 4.10 and 4.11.

• Indirect connection via the Internet (see Figure4-4 and Sections 4.10 through 4.12).

NOTEIn this section, the Software Download application isdescribed as the application connected to the UNITeIP system via the IP Gateway, since it is the first ap-plication developed for this purpose. However, anyapplication that uses IP can be connected to theUNITe IP system in the same manner.

4.3.1 Direct connectionUse the direct connection configuration when one PC houses both the IP Gateway and the Software Download applications and there is a cable from one of the communication ports on that PC to the MAP port on the MPD card in the UNITe IP system (see Figure4-1 and Sections 4.4 through 4.8).

Figure4-1 Direct connection

NOTEWith the direct connection, the Gateway IP addressis 127.0.0.1; the Gateway port is 7000.

4.3.2 Indirect connection via modemUse the indirect connection via modem configuration when one PC houses both the IP Gateway and the Software Download applications and that PC is connected via a modem to the Public Switched Telephone Network (PSTN) and a modem is connected to the UNITe IP system via the MAP port on the MPD card (see Figure4-2 and Section 4.9) or internal modem module on the OCD card.

Map port -PC with IP Gateway andSoftware Download

UNITe IP system

RS232PC with IP Gateway and

Software Download

RS232 MAP port -

systemUNITe IP

Section 4: IP GATEWAY FOR THEUNITe IPSYSTEMS

4-3

Figure4-2 Indirect connection — via modem

NOTE• With the connection via modem, the GatewayIP

address is 127.0.0.1; the Gateway port is 7000 .

• An external modem can NOT be used with the UNITe IP (S128) system.

4.3.3 Indirect connection via LAN or intranetWith the indirect connection via LAN or intranet configuration, the IP Gateway application is housed in PC configured as an IP Gateway server. That server is connected on one side to the UNITe IP system using an RS232 connection, and on the other side to the enterprise’s LAN. Another PC housing the Software Download application is also connected to the enterprise’s LAN (see Figure 4-3 and Sections 4.10 and 4.11).

The server housing the IP Gateway software can also support other Telrad products.

This list summarizes the steps necessary for making the indirect con-nection via LAN or intranet:

1. Connect the PC with the IP Gateway software to your enterprise’s LAN or intranet.

2. Connect the RS232 communication cable from the COMM port on the IP Gateway server to the MAP port on the MPD card in the UNITe IP system cabinet (see Section 4.4.2).

3. Run the IP Gateway software on the server (see Section 4.9.3).4. Await automatic connection to UNITe IP system.5. Obtain the IP address of the server from the manager of your en-

terprise’s LAN or IP intranet (see Section 4.11.3 and 4.12.2).6. Connect the application you are using (for example, the Software

Download) to the IP Gateway server (see Section 4.11.4).

MAP port -

UNITe IP system

PC with IP Gateway

andSoftware Download

Modem PSTNRS232RS232

Modem

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Figure4-3 Indirect connection — via LAN or IP intranet

IP Gateway

LAN or Software

Download

LAN/Intranet overview

serverapplication IP intranet

MAP port

UNITe IP system

RS232

MAP port -IP Gateway

LAN

LAN

PSTN

Intranet environment (details)

SoftwareDownloadapplication

UNITe IP system

server


LAN

LAN

LAN environment (details)

UNITe IP system

server

SoftwareDownloadapplication

RS232

RS232

Router

Router


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4.3.4 Indirect connection via InternetWith the indirect connection via Internet configuration, the IP Gateway application is housed in a PC configured as an IP Gateway server. That server is connected on one side to the UNITe IP system using an RS232 connection, and on the other side, either via a LAN and the PSTN or via a modem and the PSTN, to the Internet. The IP Gateway server will be continuously connected to the UNITe IP system (see Sections 3.2.1 and 4.5). Another PC housing the Software Download application is also connected via the PSTN to the Internet (see Figure4-4 and Sections 4.10 through 4.12).

This list summarizes the steps necessary for making the indirect con-nection via Internet:

1. Connect the RS232 communication cable from the COMM port on the IP Gateway server to the MAP port on the MPD card in the UNITe IP system cabinet (see Section 4.4.2).

2. Connect the IP Gateway server to your enterprise’s LAN or intranet or to the modem.

3. Run the IP Gateway software on the IP Gateway server (see Section 4.9.3).

4. Await automatic connection to UNITe IP system.5. Connect the IP Gateway to the Internet as described in

Sections 4.10, 4.11, and 4.12. 6. Connect the PC with the application to the Internet.7. Connect the application you are using (for example, the Software

Download) to the IP Gateway server (see Sections 4.11.4 and 4.12).

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Figure4-4 Indirect connection — via Internet

InternetSoftware Download

LAN

Internet via LAN environment (details)

Internet overview

IP Gatewayserver

application


LAN

UNITe IP system

MAP port -

UNITe IPsystem

RS232

RS232

server


ISPPSTN

UNITe IP system

RS232 server

Internet via modem environment (details)

SoftwareDownload application

ISP Internet

LAN server,Router, and Firewall

ISPPSTN

PSTN

ISP Internet

PSTN

SoftwareDownload application

Modem


4-7

4.4 DIRECT CONNECTION TO A SITE

4.4.1 Description of the direct communications connection

The direct communication connection means that the PC with the gateway software is connected directly to the RS232 map port on the MPD card in the UNITe IP system cabinet (see Figure4-1 and see the arrows in Figure4-5).

Figure4-5 MPD card RS232 MAP ports

4.4.2 Making the direct physical connectionPlug one end of the communication cable into the COMM port that you configured on the PC containing the IP Gateway software.

Plug the other end of the communication cable into the RS232 map port on the MPD card in the UNITe IP system cabinet (see Figure4-6).

Figure4-6 PC-to-UNITe IP system RS232 wiring diagram

Personal computer(MAP port)

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4.5 IP GATEWAY AS A SERVER

The IP Gateway application can be installed so the PC housing the application functions as an IP Gateway server connected to the UNITe IP system. During installation, select IP Gateway server (see Figure3-1) to install the IPGateway server application.

When you install the IPGateway server application, the IPGateway server maintains a continuous connection to the UNITe IP system. If the connection is severed, the server will automatically reconnect, so that a permanent connection to the UNITe IP system is maintained.

The IPGateway server application starts automatically every time that the PC is started or reset.

The application comes up without any user intervention. There are NO message boxes or dialog boxes.

4.6 OPENING THE IP GATEWAY APPLICATION

To open the IP Gateway application:• Click on the IP Gateway icon .

The IP GATEWAY Window opens (see Figure4-7). This window displays the connection status in the title bar (see Section 4.14.3).

Figure 4-7 IP GATEWAY Window

The IP GATEWAY Window provides the following menus:• File: Provides one option: Exit;• Connect: Provides three options: RS232 Connect,

MODEMConnect, and Disconnect;• Settings: Opens the PORT SETTINGS Window (see Section 4.7

and Figure4-8);• Help: Provides the help options for the IP Gateway.

Title bar with status message


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The IP GATEWAY Window (see Figure4-7) provides the following but-ton options:• RS232 Connect: Click here when the communication connection

is via an RS232 cable running from the MAP port on the MPD card in the UNITe IP system and the PC containing the IP Gateway;

• MODEM Connect: Click here when the communication connection between the UNITe IP system and the PC containing the IP Gateway is via a modem;

• Disconnect: Click here to disconnect the IP Gateway from the UNITe IP system;

• Exit: Click here to exit the IP GATEWAY application.

4.7 CONFIGURING THE COMMUNICATION PORT

The communication port of the PC containing the UNITe IP Gateway software must be configured properly.

Set the serial communication port parameters as follows:1. From the IP GATEWAY Window, click on Settings (see Figure4-8).

- The PORT SETTING Window appears showing the current set-tings for the communication port (see Table 4-1 ).

- The PORT SETTING Window has two buttons:OK: To approve the settings;Cancel: To close this window with out taking any action.

Figure4-8 PORT SETTINGS Window

Table 4-1 Communication port settings

Field Description UNITe IP system default settings

Port: The designated communication port of the PC —Baud Rate: The speed of the data transmission Always set to: 38400Data Bits: The number of data bits: 5, 6, 7, or 8 Always set to: 8Parity: The type of parity bit required: NONE, ODD, or EVEN Always set to: None Stop Bits: The number of stop bit used in start-stop transmission:

1, 1.5, or 2.Always set to: 1

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2. Make any desired changes in the parameters appearing on the PORT SETTING Window (see Table 4-1 ).- The settings must conform to the settings of the UNITe IP system

MPD card MAP port.3. Click on OK.

4.8 CONNECTION VIA RS232

From the IP GATEWAY Window, to connect directly to the RS232 port on the MPD card (see Section 4.4):• Click the button RS232 CONNECT (see Figure4-7);• Check the title bar of the IP GATEWAY Window and make certain

that the message PBX connection established appears.

NOTETo connection via modem, see Section 4.9.3.

4.9 CONNECTION TO A REMOTE SITE

4.9.1 Description of the remote communications connection

The remote communication connection means that the PC with the IP Gateway software is connected to a modem that communicates with the UNITe IP system cabinet through its internal or external modem. The UNITe IP system’s external modem is cabled to the nine-pin external modem port on the MPD card in the UNITe IP 400 or UNITe IP 1000 systems (see Section 2.2.3 and Figure4-2 through Figure4-5). An external modem can NOT be used with the UNITe IP (S128) system

The modem parameters and Hayes AT command settings for an external modem at the UNITe IP system end and at the PC end are provided in Appendix A.

4.9.2 Making the physical connection to a modemConnect the modem of the PC according to the manufacture’s instructions.

Connect the internal or external modem to the UNITe IP system as explained in the UNITe IP family of systems Installation manual (Release 6).

4.9.3 Running the software for the remote connectionTo establish the communication connection:

1. From the IP GATEWAY Window, click on MODEM CONNECT (see Figure4-7).- The MODEM DIALING Window appears (see Figure4-9 ).


4-11

- The MODEM DIALING Window has two list boxes:Enter number to dial: A drop down list from which to se-lect the number that you want to dial;Select name from list: A list to select by name the loca-tion that you want to dial.

- The MODEM DIALING Window also has the following buttons:0 through 9, *, #: A dialpad for entering the digits to be dialed into the Enter Number To Dial field;Dial: To dial the digits appearing in the selection box above the

button;Edit list: To open the PHONE LIST Dialog box (see Figure4-10).

NOTEIn the title bar of this window, after the word Modem,status messages appear (see Table 4-4).

Figure 4-9 MODEM DIALING Window

2. Click on the arrow in the Enter Number To Dial field to see the list and click on the telephone number from the list; ORClick on the name in the Select name from list field;OR Enter the telephone number by clicking on the numbers on the dial pad in the MODEM DIALING Window (see Figure4-9) or enter the numbers from the keyboard.

3. Click on DIAL.- During the dialing process status messages appear in the title

bar of the MODEM DIALING Window (see Table 4-4).- The message Modem: connection established will appear in the

title bar on the IP Gateway PC when the connection between the IP Gateway PC and the modem is completed.

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- The message Modem: PBX connection established will appear when the connection between the IP Gateway and the UNITe IP systems is completed.

4. If requested by the Windows operating system, enter the standard modem setup parameters.

4.9.4 Building the modem phone listEntering names and numbers on the phone list: To make entries in the PHONE LIST Dialog box:

1. From the MODEM DIALING Window (see Figure 4-9), click Edit list.- The PHONE LIST Dialog box (see Figure4-10) appears with the

Enter name and Enter phone number fields and the following but-tons:Change: To change the telephone number of one of the exist-

ing entries on the list;Add: To add an entry to the list;Remove: To remove an entry name and number from the list;Save: To save the changes made to the list;Cancel: To exit the list without making any changes.

Figure 4-10 PHONE LIST Dialog box

2. Type the entry name in the Enter Name field.3. Type the telephone number for the entry in the Enter Phone

Number field.4. Click Add to add the entry to the list.5. Repeat steps 2 through 4 for each entry.6. Click Save.


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Changing a name entry: To change the name of an existing entry:

1. Remove the entry as described in Removing an entry from the list.2. Create a new entry as described in Entering names and numbers on

the phone list.

Changing a telephone number entry: To change the telephone num-ber of an existing entry:1. From the MODEM DIALING Window (see Figure4-9 ), click

Edit list.- The PHONE LIST Dialog box (see Figure 4-10) appears.

2. Click on the arrow next to the ENTER NAME Drop-down list.3. Click on the entry that you want to select.4. Type the new telephone number for the entry in the Enter Phone

Number field.5. Click Change.6. Repeat steps 2 through 5 for each entry that you want to change.7. Click Save.

Removing an entry from the list: To remove an existing entry from the list:

1. From the MODEM DIALING Window (see Figure4-9 ), click Edit list.- The PHONE LIST Dialog box (see Figure 4-10) appears.

2. Click on the arrow next to the ENTER NAME Drop-down list.3. Click on the entry that you want to remove.4. Click Remove.5. Repeat steps 2 through 4 for each entry that you want to remove.6. Click Save.

4.10 HOW TO CONNECT TO THE INTERNET

The physical connection between your computer and the Internet can be via either: • Permanent via the enterprise LAN or IP intranet (see Section 4.11);• Temporary usually via modem but may be via enterprise LAN (see

Section 4.12).

You can use Netscape, MS Explorer or any Internet browser to enter the Internet.

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4.11 IP GATEWAY WITH A PERMANENT CONNECTION TO THE INTERNET

4.11.1 Coordinating with the LAN managerThe IP Gateway server should be c onnected to the Internet in the same manner as any other server (for example, an e-mail server).

Validate the following items with the enterprise’s LAN or IP intranet manager:

• The LAN/intranet manager must provide a public, legal, and fixed IP address for the IP Gateway server.

• Check with the LAN manager that the enterprise’s router and fire-wall will provide TCP/IP connection to the IP Gateway server.

NOTEIf the enterprise cannot provide a public, legal, andfixed IP address with router and firewall protection forthe IP Gateway server, then you have to connect theIP Gateway server to the Internet via a modem (seeSection 4.12).

4.11.2 Connecting the IP Gateway server to the InternetTo connect the IP Gateway server to the Internet:

1. Install the of IP Gateway as a server (see Section 3.2.1).2. Connect the PC to the enterprise LAN.3. Make the physical connection between the UNITe IP system and

the IP Gateway server (see Sections 4.4 through 4.8).- The IP Gateway application will start automatically.- The IP Gateway will continually attempt to connect to the UNITe

IP system until it is successful.- You can also make a manual connection (see Section 4.8).

4.11.3 Obtaining the IP address of the IP Gateway serverWhen the IP Gateway server is connected to the Internet via a LAN or IP intranet, you must provide the users of the remote application with the IP Gateway address. They need this information to connect their IP application with the IP Gateway server.

Obtain the host name or IP address of the server housing the IP Gateway from the manager of the LAN or IP intranet. The IP Gateway port is always 7000 .

4.11.4 Connecting a remote application to the IP Gateway server

The remote user must connect to the IP Gateway server as follows:1. Connect to the Internet.2. Run the application that you want (for example, the Software

Download).3. Enter the IP address of the IP Gateway server in the window that

requests it (for example, see Figure5-6).


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4.12 IP GATEWAY WITH A TEMPORARY CONNECTION TO THE INTERNET

4.12.1 Connecting a remote application to the IP Gateway If the enterprise does not have a permanent connection to the Internet, you need to connect to the Internet via a modem each time that you run the IP Gateway.

To connect between the IP Gateway server and the Internet via a modem:1. Connect the PC with the remote application to the Internet.2. The person running the remote application must contact the person

in charge of the IP Gateway server and request that the IP Gateway server be connected to the Internet. Keep the connection with the contact person open until you complete step 6.

3. The contact person at the IP Gateway server must go to the server and connect it to the Internet.

4. The contact person at the IP Gateway server must tell you the dynamic IP address of the IP Gateway for the current connection. This can be done as described in Section 4.12.2.

5. Run the application.6. When running the application, enter the current, dynamic

IP address of the IP Gateway server in the FOLDER PROPERTIES Dialog box (for example, see Figure 5-6).

7. If the connection with the IP Gateway is successful, you can end the conversation with the contact person at the IP Gateway server.

8. After you finish using the application, call the contact person at the IP Gateway server again, and ask to terminate the Internet session.

4.12.2 Checking the IP addressAfter the IP Gateway server has been provided with an IP address, you should check the IP address of the IP Gateway server.

Windows 95/98 : To view the IP address from Windows 95/98:1. Click Start.2. Click Run.3. Select winipcfg from the list.4. Click OK.5. Select the desired adapter from the list.6. Check the IP address that appears in the window (see Figure4-11).

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Figure4-11 IP configuration — Windows 95

Windows NT : To view the IP address from Windows NT:1. Click Start. 2. Click Programs.3. Click Command prompt.4. After the DOS prompt, type ipconfig.5. Click Enter.6. Check the IP address that appears in the window (see Figure4-12).

Figure 4-12 IP configuration — Windows NT

4.13 DEBUGGING

During all steps in running the IP Gateway application, log files of messages are written for use in debugging. The name of these file are: comm.log and comm.bin. The comm.log and comm.bin files will not renew at the start of each session, but the system will continue to write to these files until the files reach their maximum size. The comm.log file will then be renamed comm.old and a new comm.log file will be created. The comm.bin file will then be renamed commold.bin and a new comm.bin file will be created. The previous commold.bin file will be lost. If there is a malfunction, save these files under different names, s o that these logs will be available for debugging.

Select the adapterSelect the adapter

IP address


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4.14 IP GATEWAY SYSTEM MESSAGES

4.14.1 Location of messagesThe IP Gateway system messages appear either in a message box or in the title bar of a window. The messages that appear in a message box are explained in Section 4.14.2. The messages that appear in the title bar of a window are explained in Section 4.14.3.

4.14.2 Messages appearing in a message boxTable 4-2 is a troubleshooting table that lists the IP Gateway system messages that appear on the screen in a message box. The table also indicates the probable cause of the message and the corrective action to take.

Table 4-2 IP Gateway Message Box messages

Message Probable cause Corrective action

Close Telrad IP Gateway? — —

Comm.ini file error The comm.ini file was deleted or moved, or it became corrupted or is empty.

Run the set-up program again.

Connection to PBX lost The connection to the UNITe IP system has been broken. There may be a problem with the: • Cable;• UNITe IP system; or• Modem.

• Check that the cables are not damaged.

• Check that all cables are con-nected properly.

• Check that the UNITe IP system is operating properly and that there is no problem with the mo-dem or cabling.

• Reconnect to the UNITe IP sys-tem (see Sections 4.4, 4.7, 4.8, and 4.9) and send the resource file again.

Connection to PBX not established

No answer was received from the UNITe IP system.There is a problem with the: • Cable;• Serial port configuration;• UNITe IP system; or• Modem.

Check: • That the cable is not damaged or

disconnected;• The serial port configuration (see

Section 4.7);• That the UNITe IP system is op-

erating properly and that there is no problem with the modem or cabling.

Then try again to connect to the UNITe IP system (see Sections 4.4, 4.7, 4.8, and 4.9) and send the resource f ile again.

Log file error #nnnnn There is insufficient room on the disk to open the log file.

• Check the space on the disk• If after checking the disk space,

the problem persists, contact the Telrad Field Service Depart-ment.

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Modem connection error There is a problem connecting to the modem at the near end.

• Check the modem and telephone line and make certain that the ca-bles are connected properly.

• Check the serial port configura-tion (see Section 4.7).

Modem connection not established

There is a problem connecting to the modem at the far end.

Dial the far-end modem again (see Section 4.9.2).

Modem incoming call rings — —

Modem: no answer There is a problem with the line or the modem at the far end.

Call the remote location and ask them to check their modem and line.

Modem: no carrier detected There is a problem with the tele-phone line or trunk.

Check the telephone wiring and the trunk.

Modem: no dial tone The line to which the modem is connected is not available.

Wait and then dial again.

Serial port error #nnnnn • There is a problem with the serial port configuration settings.

• The serial port is being used by another application.


• Check if another application is using the serial port.

• If after checking the above items the problem persists, contact the Telrad Field Service Department.

TCP/IP connection error #nnnnn There is a problem with the TCP/IP installed on the PC.

• Have your PC administrator or technician check if TCP/IP is in-stalled correctly on the PC.

• If the TCP/IP is installed correct-ly, contact the Telrad Field Ser-vice Department.

TCP/IP connection lost The connection with the application using the IP Gateway is broken.

Run the application again.

Table 4-2 IP Gateway Message Box messages (continued)



4-19

4.14.3 Status messages appearing in a window title barTable 4-3 is a troubleshooting table that lists the system messages that appear on the screen in the title bar the IP GATEWAY Window.

Table 4-4 is a troubleshooting table that lists the system messages that appear on the screen in the title bar the MODEM DIALING Window.

These tables also indicates the probable cause of the message and the corrective action to take, if any. An example of a message in the title bar of a window is the message Modem: Ready to dial in Figure4-9.

Table 4-3 IP GATEWAY Window title bar messages


IP Gateway: connection closed — —

IP Gateway: connection lost The connection to the UNITe IP system has been broken. There may be a problem with the: • Cable;• UNITe IP system; or• Modem.




• Reconnect to the UNITe IP sys-tem (see Sections 4.4, 4.7, 4.8, and 4.9) and download the re-source file again.

IP Gateway: connection not established

There is a problem with the: • Cable;• Serial port configuration;• UNITe IP system; or• Modem.



Section 4.7);• That the UNITe IP system is op-

erating properly and that there is no problem with the modem or cabling.

Then try again to connect to the UNITe IP system (see Sections 4.4, 4.7, 4.8, and 4.9) and down-load the resource f ile again.

IP Gateway: modem connection closed

— —

IP Gateway: modem connection established

— —

IP Gateway: modem connection not established


Dial the far-end modem again (see Section 4.9.2).

IP Gateway: PBX connection es-tablished

— —

IP Gateway: PBX disconnected — —

IP Gateway: Please wait for mo-dem to release!

— —

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IP Gateway: Please wait for PBX connection

— —

IP Gateway: serial port error • The serial port does not exist.

• The serial port is currently used by a different application.

• Check the validity of the serial port number.

• Check if another application is using the serial port.

IP Gateway: start modem con-nection

— —

IP Gateway: start PBX connec-tion

— —

IP Gateway: TCP/IP connection error

There is a problem with the TCP/IP installed on the PC.



IP Gateway: TCP/IP connection lost

The connection with the application using the IP Gateway is broken.

Reconnect and run the download again.

IP Gateway: wait for connection — —

Telrad IP Gateway — —

Table 4-3 IP GATEWAY Window title bar messages (continued)



4-21

Table 4-4 MODEM DIALING Window title bar messagesMessage Probable cause Corrective action

Modem: call initialization — —

Modem: connection established — —

Modem: connection lost The connection to the UNITe IP system has been broken. There may be a problem with the: • Cable;• UNITe IP system; or• Modem.




• Reconnect to the UNITe IP sys-tem (see Sections 4.4, 4.7, 4.8, and 4.9) and download the re-source file again.

Modem: connection not estab-lished


Dial the far-end modem again.

Modem: incoming call ringing — —

Modem: line initialization — —

Modem: line is busy — Wait and then dial again.

Modem: modem connection error

There is a problem connecting to the modem at the near end.

• Check the modem and the tele-phone line and check that the cables are connected properly.


Modem: no answer — Wait and then dial again.

Modem: no carrier detected There is a problem with the tele-phone line or trunk.

Check the telephone wiring and the trunk.

Modem: no dial tone The line to which the modem is connected is not available.

Wait and then dial again.

Modem: PBX connection estab-lished

— —

Modem: Please wait for PBX connection

— —

Modem: Please wait! — —

Modem: ready to dial — —

Modem: start PBX connection — —

5-1

Section 5SOFTWARE DOWNLOAD

5.1 GENERAL

This section provides a description of the software download function, its file structure, and how it operates. This section also describes the software download reports, debugging procedures, and messages, including a list of the messages and troubleshooting instructions.

5.2 WHAT IS THE SOFTWARE DOWNLOAD FUNCTION?

5.2.1 Firmware upgradeThe UNITE IP Software Download is a program that enables you to upgrade the firmware of devices in the UNITE IP system, including the Avanti family of telephone sets and their add-on modules, without having to touch the devices or their chips. You can even upgrade the firmware from a remote location.

Software download may be done via:• A local PC, connected to the RS232 port on the MPD card;• Remote PC with a modem, by dialing to the customer’s modem;• Remote PC connected via an Intranet or a LAN (Local Area Network);• Remote PC connected via the Internet.

5.2.2 File managerThe UNITE IP Software Download application provides the user with an easy to use method of managing the resource f iles in the Software Download library using a file management system that includes different level directories and files stored within the directories (see Section5.3.5) following the file management concepts of the MS Windows Explorer.

The file management program of the Software Download is designed so that the user will be able to easily determine the version of the software currently in use on every resource, at each site, and for each group of sites (private network of UNITE IP systems).

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5.2.3 Highlights of the Software Download applicationThe Software Download application provides the user with the following:

• Management of software downloaded to networks of UNITE IP systems or a number of individual UNITE IP systems (projects);

• Management of software downloaded UNITE IP installation sites (folders);

• Management of current software programs downloaded to resources at the site;

• File security via a password;• Download of resource f iles to the required devices;• Selection of the specific resource on which you want to download

the software;• Choice of whether to interrupt active resources when downloading

software (for example, taking a telephone out of service during a call);

• Notification per resource of whether the software download was successful or not successful;

• A history record of all software downloaded to a site.

5.3 FILE MANAGEMENT

5.3.1 What is a resource file?Each resource file is a file that contains a specific version of the software code for a particular device.

The resource file name indicates the type of resource to which it applies and the version number. For example, SW_st30_01_1B.hex indicates that the software is for the station class 30 (Avanti) and that the software release is 01.1B.

WARNINGDo not change the name of the resource file. If youdo, the Software Download procedure will not work.

The resource files that you download to upgrade the UNITE IP system resources (devices) are hexadecimal files with .hex suffixes. Each type of device has its own .hex file. Initially there will be two files:

• File sw_st30_xx_yy.hex: containing the Avanti telephone data; • File sw_ad30_xx_yy.hex: containing the data for the Avanti tele-

phone add-on modules.

Section 5: SOFTWARE DOWNLOAD

5-3

5.3.2 File management conceptUsing the Software Download application’s MS Explore-type file man-agement system, it is recommended that you build a hierarchy of:

• Projects: Create a folder for each group of sites that are associ-ated with each other (for example, a private network);

• Site: Create a folder for each customer site (each UNITE IP system);

• Files: Add a software download resource file to a site folder for each resource (type of device, for example Avanti telephones).

The user receives new versions of the resource files, as sent by Telrad Networks. There is a folder called Versions where you have to store the resource files that you get from Telrad Networks.

It is recommended that each site folder contain only one file for each type of resource, which indicates the current software version for the device.

Each site folder should contain files with the version of the software that is currently downloaded for each resource at that UNITE IP system site.

Whenever you install a new software version for any resource, you should delete the resource file containing the previous software version from that site folder.

Basic functions: The user can:• For project folders: Create, Select, Rename, View contents, and

Delete projects.• For site folders: Add, Select, Rename, View contents, and Delete

site folders for a project.• For files in a folder: Add, Select, and Delete files.

NOTEThe creating, renaming, viewing, and deleting ofprojects, folders, and files is explained inSection5.3.5 .

5.3.3 Opening the Software Download applicationTo open the Software Download application:

• Double click on the Software Download icon .

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5.3.4 MAIN Window optionsThe MAIN Window (see Figure5-1) provides the icons shown in Table5-1.

Figure5-1 MAIN Window displaying a new project

The MAIN Window (see Figure 5-1) provides the options listed in Table5-2. Once folders have been created for a project, clicking on the project will display a list of the folders in the project with their IP address or host name, and the number of files in each folder.

5.3.5 Creating a hierarchy for the Resource (RS) filesCreate, open, save, rename, and delete projects, site folders and re-source files as follows:

Creating a new project: From the MAIN Window: 1. Click on the New Project icon , or select File, to open the FILE

Menu and select New, from the FILE Menu. 2. A new project will open with the name Ai.prj.

Table5-1 MAIN Window Icons

Icons Icon function Icons Icon function

Creates new project Initiates the connection to the IP Gateway

Opens project Disconnects from the IP Gateway

Saves project Gets resource list from the UNITE IP system

Adds site folders to the project Sends resource files to the UNITE IP system

Deletes site folders from the project Opens About Telrad Software Download Help

Adds resource files to the folder - -

Deletes resource files form the folder - -

Table 5-2 MAIN Window menu options

Menu Menu optionsFile: New, Open, Save, Save As, and ExitView: Toolbar and Status barProject: Add Folder, Delete Folder, Add SW Load File (to add a resource

file), Delete SW Load File (to delete a resource file), Get Resource List, Send (to send the resource file), and Stop (tostop sending the resource file)

Connection: IP Gateway Connect and IP Gateway DisconnectHelp: Help Topics and About Telrad Software Download


5-5

Opening a project: From the MAIN Window: 1. Click on the Open Project icon , or select File, to open the

FILE Menu and select Open, from the FILE Menu. 2. Select the desired project and press ENTER.

Saving a new project: From the MAIN Window: 1. Click on the Save Project icon , or select File, to open the FILE

Menu and select Save, from the FILE Menu. 2. Click on SAVE to save the file with the current name or enter a

name and then click on SAVE.- The project will be saved.

Renaming a project: 1. Click on the project name and type the new project name. 2. Click the left mouse button elsewhere on the screen to save the

new project name.

Deleting a project: 1. Click on the project name.2. Press DELETE.

Creating a new site folder: • In the MAIN Screen, either click on the Add Folder icon , or

select Add Folder from the PROJECT Menu.- A new folder appears under the project.

NOTETo add a new folder in the middle of a list of existingfolders, place the cursor on the line above where youwant the new folder to appear.

Renaming a folder: 1. Click on the folder name.2. Type the new folder name.

Viewing the contents of a project:• Click on the project folder.

- A list of all site folders, their IP address or host name, and the number of resource files in each folder appears (see Figure5-2).

- The menus in this window provide the options listed in Table5-2.

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Figure 5-2 List of a project’s folders, and files

Adding a resource file to a folder: To add the resource files received from Telrad Networks to your folder:1. In the MAIN Window, place the cursor on the folder into which you

want to place the resource file (see Figure5-3).2. Click on the Add File icon , or select Add SW Load File from

the PROJECT Menu (see Figure5-5 ). - The ADD RESOURCE FILES Dialog box appears (see Figure5-3).

Look in: The default folder name is Versions.Files of type: The default file type is HEX (*.hex).

- The ADD RESOURCE FILES Dialog box has two buttons:Open: To add the resource file to the site folder;Cancel: To close this window without taking any action.

3. Select the appropriate site folder. - The resource file names appear in the folder.

4. Double click on the desired resource file, or select the resource file and click Open.

Figure5-3 ADD RESOURCE FILES Dialog box


5-7

Renaming a file: 1. Click on the file name.2. Type the new file name.

Deleting a file from a folder or deleting a folder from a project: To delete a file or folder:1. Place the cursor on the file or the folder that you want to delete.2. Click on the icon for Delete Folder or Delete File , or from the

PROJECT Menu, select Delete Folder or Delete SW Load File.

5.3.6 Folder record fieldsFigure5-4 displays the data for each resource file in the site folder. This data is displayed when you click on a site folder. Table5-3 defines each data field that appears in this window.

Figure5-4 MAIN Window displaying a folder record

5.3.7 Resource file record fieldsWhen you click on a resource file record, no file data is displayed on the right side of the window (see Figure 5-5). If you pass the cursor over the file record name, the path of the file will be displayed (see Figure5-5).

Table5-3 Folder record fields on the MAIN Window

Field DefinitionAuthorization code: The authorization code for the resource file

(either N o n Forcing or Forcing).Type: The type of unit (resource) to which the file relates.Version: The version of the resource files.Valid: The status of the resource file: (either Valid or Invalid).File name: The name of the resource file.Size: The size of the resource load file.Date: The time and date that the resource file was created or

modified.

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Figure5-5 MAIN Window displaying the path of a resource file

5.3.8 Setting or changing the folder IP address, hostname and password

Each site folder can have a unique IP address or host name and a unique password associated with it. The password must be identical to the password used to access the SYSTEM Menu in the target UNITE IP system. Figure5-2 and Figure5-6 display the folder IP addresses.

Setting or changing the IP address or host name and password of a site folder:1. Click on the desired Site folder.2. Right click the mouse, and the FOLDER PROPERTIES Dialog box

appears (see Figure5-6).- This window contains three fields: Folder name: The folder name appears when the window opens.IP address/Host name: To enter the IP address or the host name

of the IP Gateway.Password: To enter the folder password.

3. Click in the IP address/Host name field and type the IP address OR the host name for the server supporting the site.- In this field, you enter either the Gateway IP address OR the

GatewayIP host name, not both.- When using a direct connection enter the IP address 127.0.0.1.

4. Click in the Password field and type the password you are assign-ing to the folder.

5. Click OK.

Figure5-6 FOLDER PROPERTIES Dialog box


5-9

View the IP address for a site folder:• Click on the project folder.

- A list of all folders, IP addresses, and the number of resource files in each folder appears (see Figure5-2).

OR• When the cursor is on a site folder, right click.

- The FOLDER PROPERTIES Dialog box is displayed showing the IP address for that folder (see Figure 5-6).

5.3.9 Setting the device authorization codeThe Software Download procedure causes all devices being upgraded to initialize. The authorization code lets you control whether busy resources will be upgraded.

Each resource file has one of the following authorization codes:Non Forcing: If you leave the code Non Forcing, when you download the upgraded software, busy resources are not disconnected, and their firmware is not upgraded.

Forcing: If you change the default code to Forcing, when you download the upgraded software, resources that are busy are disconnected and upgraded (for example, the current telephone calls are disconnected).

If you click on a folder, you see the authorization codes for each resource file in that folder (see Figure5-4).

Designating the authorization code:1. In the MAIN Window, select the folder that contains the resource

file that you want to use to upgrade the system. - When the folder appears on the screen, the Authorization Code

field contains the default authorization code — Non Forcing (see Figure5-4).

2. If you want to change the code to Forcing, move the mouse pointer to the Authorization Code field, click on the entry Non Forcing, and type F.ORIf you want to change the code from Forcing to Non Forcing, move the mouse pointer t o the Authorization Code field, click on the word Forcing, and type N.

3. Press ENTER.

5.3.10 Using Help• Click on to access the Software Download Help file.

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5.4 PERFORMING SOFTWARE DOWNLOAD

5.4.1 Connecting the IP Gateway to the UNITE IP systemFollow the procedures in Sect ion3, before performing the Software Download.

5.4.2 Set up the Software Download applicationIf the Software Download application is not already installed, run the Software Download setup program, as explained in Section 4.

5.4.3 Opening the Software Download applicationIf the Software Download application is not already open:• Double click the Software Download icon , to open the application.

5.4.4 Connecting the Software Download to the IP Gateway

You must designate the gateway for which you want to perform soft-ware download. 1. Click on the Connect icon , or select IP Gateway Connect

from the CONNECTION Menu.- If the IP address or host name for the folder has been entered in

the FOLDER PROPERTIES Dialog box (see Figure5-6 ), the ap-plication attempts to connect to that address/host.

- If the IP address or host name for the folder has not been en-tered, the FOLDER PROPERTIES Dialog box appears (see Figure5-6). Proceed to step 2.

2. If the IP address or host name for the folder has not been entered, enter the data in the FOLDER PROPERTIES Dialog box as de-scribed in Figure5.3.8.

5.4.5 Selecting the project, folder and fileYou must select a project and site folder before selecting the resource file that you want to download.

From the MAIN Window (Figure5-4):• Click on the project, site folder, and resource file that your want to

download.- In Figure5-7 , the selected resource file is shaded.

To create a new project, site, o r resource-f ile folder, see the instructions in Section 5.3.


5-11

5.4.6 Sending the resource fileSend the resource file as follows:

1. Click on the Get Resource icon , or from the PROJECT Menu select Get Resource List.- A list of the resources connected to the system appears on the

screen (see Figure 5-7).

Figure5-7 Example of a resource file list of Avanti telephones

For each device this screen displays:DN: The DN of the device.Type ID: The name of the device.Shelf: The number of the shelf where the card that the de-

vice is connected to is located.Card: The number of the slot housing the card to which the

device is connected.Unit: The number of the port on the card to which the de-

vice is connected.Software version: The current software version of the device.Status: The status of the software download to the device is

one of the following: - Success (if the current download succeeded); - Updated (if the device was already updated); - Loading (Software download is in progress.); - Fail (The process failed; in this case, the cause of

the failureappears in the Fail cause parameter).Fail cause: The reason the previous download procedure failed:

communication error, sector erase error, flash write error, incorrect CRC, incompatible software, incom-patible kernel, protected sector violation, or general.

Physical address: The address of the device in the UNITE IP system.

2. Select each of the devices that you want to upgrade.3. Press the Send icon , or select Send from the PROJECT Menu.

- Process of downloading the resource file to the device begins.- A SENDING DIALOG Progress box appears (see Figure5-8).

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Figure5-8 SENDING DIALOG Progress box

The fields on the SENDING DIALOG Progress box (see Figure5-8 ) provide the following data:Group: If more than 40 devices are being upgraded, they are divid-

ed into groups of 40 devices, and the download is done for one group at a time. This parameter shows which group is currently being upgraded and the total number of groups (for example, Group 2 of 3 groups).

Status: The current stage of the procedure for each group of devices:

- Connecting to the system: This appears immediately after initiating the software download.

- Start download: This message means that the software download started and is being coordinated with the devices. This step takes a few seconds.

- Erasing sectors: The old software is being erased from the firmware chip in each device. This step takes few seconds.

- Downloading: The new software is being sent and written onto the firmware chip in each device. This step takes from five to ten minutes.

- Validating software: The device initializes, and checks that the software is OK. This step takes approxi-mately two minutes.

Under optimal conditions, using a direct connection, the procedure from Connection to the end of Validating software will take seven minutes.

Time left: An estimation of the amount of time remaining until the Downloading stage is completed.

Progress: A graphic representation of the progress of the download.

After completion of the validation, the status field for each device will show the success or failure of the software download for that device (see Figure5-7 ).

If any of the devices shows that the procedure was not successful, select those devices (step 2) and perform the Software Download send procedure (step 3) again.


5-13

WARNINGWhen the software is being downloaded to a device,the device is taken out of service. After completion ofthe download, the device returns to service.

5.4.7 Disconnecting the Software Download from theIPGateway

When you have finished upgrading all resources: • Click on the Disconnect icon , or select

IP Gateway Disconnect from the CONNECTION Menu.

5.5 SOFTWARE DOWNLOAD REPORTS

A log file is created or updated each time that you perform the Software Download procedure, to maintain a report (historical record) of each download.

The log files are kept in a directory called Log under the directory where the Software Download program is stored. Each log file has the suffix .log, for example, <foldername>.log. A separate log file is maintained for each site.

The log file contains all the data displayed on the screen at the end of the Software Download session. I t also shows the path of the resource file and the time and date of the Software Download session.

An example of a log file is shown in Figure 5-9.

Figure5-9 Log file

5.6 DEBUGGING

During all steps in running the Software Download application, a log file of messages is written for use in debugging. The name of this file is: swdl.log.

NOTEThe system updates the swdl.log file during each

session.

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5.7 SOFTWARE DOWNLOAD SYSTEM MESSAGES

Table5-4 is a troubleshooting table that lists the Software Download system messages and indicates their probable cause and the corrective action to take. When these error messages appear on the screen, they appear in a Message Box.

Table5-4 Software Download system messageMessage Probable cause Corrective action

Cannot open program data file • The name of the program re-source file was changed.

• The program resource f ile was moved to another directory.

• Check that the program resource file has the correct name.

• Check that the program resource file is in the correct directory.

• If the problem is still not resolved, run the set-up program again (see Section 3.2.1).

Connection with IP Gateway closed

Break in communications during the download process.

Send the resource file again.

Connection with IP gateway failed

There is a problem with the TCP/IP installed on the PC.• IP Gateway is not operating.• IP Gateway could not connect to

the UNITE IP system.There is a problem with the: • Cable;• Serial port configuration;• UNITE IP system; or• Modem.

Check that the IP Gateway is in-stalled properly.Have your PC administrator or technician check if TCP/IP is in-stalled correctly on the PC. Check that: • The cable is not damaged or dis-

connected;• The serial port configuration is

correct (see Section 4.7);• The modem configuration and

connections are correct;• The UNITE IP system is operat-

ing properly.

Then• If the IP Gateway and the TCP/IP

are installed properly and the ca-ble, serial port, modem and UNITe IP system are in order, try to connect to the IP Gateway and to the UNITE IP system again (see Sections 4.4 and 4.9) and retransmit the resource file.

• If IP Gateway is not installed properly, run the set-up program again (see Section 3.2.1) and then try to connect to the IP Gateway again.

• If the TCP/IP is installed correctly and if this message reappears, contact the Telrad Field Service Department.


5-15

Debugging log file error Insufficient disk space. Check the hard disk and make ad-ditional disk space available.

Disconnect? — —

Fatal failure, aborting process There is a problem with the: • Cable;• Serial port configuration;• Modem;• IP Gateway.



Section 4.7);• The modem;• That the PC with the IP Gateway

software is operating properly;• That the IP Gateway software is

installed properly.Then try to connect to the IP Gate-way (see Sections 4.4 and 4.9) and send the resource file.

File transfer suspended The IP Gateway sent instructions to stop the resource file transfer.

Wait. The IP Gateway should au-tomatically resume transmission.

Get resource list is already in process

— Wait for the process to complete.

Invalid device name The resource f ile name was not found.

• Check that the name of the re-source file that you want to download is the name of a valid resource file.

• If it is a valid resource file name, try to download it again.

• If this message reappears again, contact the Telrad Field Service Department.

IP gateway connection closed • The IP Gateway closed the con-nection, either because the IP Gateway program was shut down or because of a communi-cation problem.

• The connection with the applica-tion using the IP Gateway is bro-ken.

Establish the connection again:• Start the IP Gateway software, if

it was closed.• Send the resource f ile again.

Kernel incompatible The kernel installed in the resource does not support software down-load.

• Insert a new kernel in the re-source.

• After inserting the new kernel, send the resource file again.

Log file error There is insufficient room on the disk to open the log file.

• Check the space on the disk.• If after checking the disk space,

the problem persists, contact the Telrad Field Service Department.

No IP address could be found The IP address of the device was not found.

Enter the correct name or IP ad-dress of the gateway for the soft-ware download in the OPEN CONNECTION Dialog box.

Table5-4 Software Download system message (continued)


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No such resource address The designated resource address could not be located.

• Check that you designated the correct resource address or des-ignate the correct address now.

• Make certain that the resource was not taken out of service.

Then, send the resource file.

Password is incorrect An invalid password was entered. Enter the correct password.

Resource is unavailable The resource is busy and the Soft-ware Download was configured to skip busy resources.

Wait and then try to download the data to that resource again.

Resource mismatch The resource that you selected and the resource file that you are down-loading do NOT match.

Check that you selected the cor-rect resource and the correct re-source file. Then send the resource file again.

Select program data file first! You requested the Get Resource List before selecting the resource file.

Select the resource file first and then request the Get Resources List (see Section 5.4.6).

Select resources from list first! From the GET RESOURCE LIST Window, you clicked on the send

icon , or selected Send from the

PROJECT Menu without selecting any resources.

Select the system resources that you want to upgrade before at-tempting to send the data (see Section 5.4.6).

Swdl.ini file error • The Swdl.ini file cannot be read or it is empty.

• The Swdl.ini file was deleted or moved, or it became corrupted or contains improper data.

Run the set-up program again (see Section 3.2.1).

That is not a folder You attempted to delete a folder, when you were not in a folder.

Select the folder that you want to delete first, and then delete the folder (see Section 5.3.5).

That is not a program data file You attempted to delete a resource file, when you were not in a re-source file.

Select the resource file that you want to delete first, and then de-lete the resource file (see Section 5.3.5).

Unit_type.cgf file not found The Unit_type.cgf file was deleted or moved, or it became corrupted.

Run the set-up program again (see Section 3.2.1).

Windows sockets initialization failed

There is a problem with the TCP/IP installed on the PC.



You cannot add program data file to the root

You tried to add resource f iles to the root directory.

Create a folder first and then add the resource files to the folder.

Table 5-4 Software Download system message (continued)



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A-1

Appendix A MODEM SETTINGS

A.1 GENERAL

This appendix defines the DTE and error correction (ARQ) relevant parameter settings for an external modem connected to the MAP port of the UNITe IP system’s MPD card and for a modem connected to the computer containing the IP Gateway or Software Download application.

NOTEAn external modem can NOT be used with the UNITeIP (S128) system.

The DTE and error correction relevant parameters for the external modem connected to the UNITe IP system and for the modem connected to the application PC must be set according to the requirements provided in this appendix. Parameters for U.S. Robotics and Apache/Mega Connect modems are specified. Other modems should be programmed according to the manufacturer instruction.

The settings of each modem must comply with the settings and requirements describes in this appendix. It is the installer’s responsibility to validate the settings for each type of modem.

The setting shall be done using any PC terminal emulator (for example, the Windows Hyper Terminal).

A.2 MODEM DIP SWITCHES

Modem DIP switches should be set to conform with the parameters described in this addendum, since upon reset or power on, some modems will operate according to the DIP switches settings and not according to the NOVRAM settings.

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A.3 MODEM REQUIREMENTS

A.3.1 Modem connected to the application PCThe modem connected to the computer containing the IP Gateway or Software Download application must be set as indicated in Table A-1

See Section A.4.1 for settings specific to the U.S. Robotics modems.

See Section A.5.1 for settings specific to the Mega Connect/Apache modems.

Table A-1 Application PC modem-require d parameters

Parameter and Function Setting

Error correction Set to ENABLED.

Data compression AUTO ENABLE/DISABLED.

Serial port rate FIXED.

Hardware flow control on the serial port

ENABLED.

Software flow control on the serial port

DISABLED.

Speed The local modem should connect to the remote modem at the highest speed possible.

Carrier detection Normal Carrier Detect operation.

Local echo OFF. Modem does not display keyboard commands.

Online local echo DISABLED. Modem does not echo sent information.

Result codes DISPLAY NUMERIC.

Result codes Basic: OK, Connect, Ring, No carrier, Error.

Additional result code subset DISABLED.

Save Save the profile and set the modem to use it on power on.

Appendix A: MODEM SETTINGS

A-3

A.3.2 Modem connected to the UNITe IP system MAP port

The external modem connected to the MAP port on the MPD card of the UNITe IP system must be set as indicated in Table A-2

See Section A.4.2 for settings specific to the U.S. Robotics modems.

See Section A.5.2 for settings specific to the Mega Connect/Apache modems.

Table A-2 MAP-port modem-required parameters

Parameter and Function Setting

Error correction ENABLED.

Data compression AUTO ENABLE/DISABLED.

Serial port rate FIXED.

Flow control on the serial port DISABLED.

Speed The local modem should connect to the remote modem at the highest speed possible.

Carrier detection Normal Carrier Detect operation.

Local echo OFF. Modem does not display keyboard commands.

Online local echo DISABLED. Modem does not echo sent information.

Basic and numeric result codes

No response at all.

Additional result code subset DISABLED.

Save Save the profile and set the modem to use it on power on.

Answer mode AUTO ANSWER.

76-110-0615/0, Issue 2

A-4

A.4 U.S. ROBOTICS MODEMS

A.4.1 U.S. Robotics modem parameters — application PC When using a U.S. Robotics modem connected to the application PC, the parameter settings indicated in Table A-3 must be programmed (also see Section A.4.3).

Table A-3 U.S. Robotics application-PC modem-parameter settings

Parameter Setting definition

E0 Local echo off. Modem does not display keyboard command.

F1 Online local echo off. Modem does not echo sent information.

Q0 Display result codes.

V0 Display numeric result codes.

X0 Send basic result codes: OK, Connect, Ring, No carrier, Error.

Y0 Select NOVRAM (nonvolatile random access memory) profile 0 setting on power-on and reset.

&A0 Disable additional result code subset.

&B1 Serial port rate: FIXED.

&C1 Carrier Detect operation: NORMAL.

&D0 Data Terminal Ready (DTR): OVERRIDE.

&H1 Hardware f low control: ENABLED. Clear to send.

&I0 Receive Data (RD) software flow control: DISABLED.

&K1 Data compression: AUTO ENABLED/DISABLED.

&M4 Error control (ARQ) set to: NORMAL/ARQ.

&N0 Set connect speed to: VARIABLE RATE.

&R2 Pass received data on RTS high.

&S0 DSR override: ALWAYS ON.

&U0 No floor connect speed (Connection will be done at any baud rate).


A-5

A.4.2 U.S. Robotics modem parameters — UNITe IP system MAP port

When using a U.S. Robotics modem connected to the MAP port of the UNITe IP system, the parameter settings listed in Table A-4 must be programmed.

Table A-4 U.S. Robotics UNITe IP-system-MAP-port modem-parameter settings


E0 Local echo off. Modem does not display keyboard command.

F1 Select online local echo OFF. Modem does not echo sent information.

Q1 Suppress result codes.

V Overruled by Q1.

X Overruled by Q1.

Y0 Select NOVRAM profile 0 setting on power-on and reset.

&A0 Disable additional result code subset.

&B1 Serial port rate: FIXED.


&D0 Data Terminal Ready (DTR): OVERRIDE.

&H0 Flow control: DISABLED.

&K1 Data compression: AUTO ENABLED/DISABLED.

&I0 Receive Data (RD) software flow control: DISABLED.

&M4 For UNITe IP 400 and UNITe IP 1000 systems: Error control (ARQ) set to: NORMAL/ARQ.

&N0 Set connect speed to: VARIABLE RATE.

&R1 Ignore RTS.


&U0 No floor connect speed (Connection will be done at any baud rate).

76-110-0615/0, Issue 2

A-6

A.4.3 Setting the U.S. Robotics modem parameters Set the parameters of the U.S. Robotics modem as follows:1. Connect the modem to a PC and activate the terminal emulator.2. Set the COMM port baud rate to the required baud rate (The default

baud rate is 38400).3. Dial ATZ3 to load the factory default profile #0.4. Dial ATI4 to view the current modem setting. Check which

parameters you want to change.5. Set the non-default parameters for the modem connected to the

application PC (see Table A-3 ). For example, dial ATE0V0X0&A0&D0. ORSet the non-default parameters for the modem connected to the MAP port of the UNITe IP system (see Table A-4). For example, dial ATE0Q1&A0&D0&H0&R1.

6. Set the modem connected to the MAP port of the UNITe IP system to AUTO ANSWER.

7. If there are other parameters that you want set, set those parameters.

8. Dial ATI4 to obtain the current modem setting. Check that the pa-rameter settings are correct. If not, change the required parameter settings and check again.

9. Dial AT&W0 to load the parameter settings to the NOVRAM profile #0.

10. If the modem has a DIP switch, set it to conform with the values set for the NOVRAM.

11. Switch the modem OFF and then switch it ON again and recheck the modem settings, as explained in step 8.

Changing the baud rate: If the baud rate of the UNITe IP system is changed, the baud rate of the modem connected to the UNITe IP sys-tem must also be changed:1. Connect the modem to a PC and activate the terminal emulator.2. Set the COMM port baud rate to the new baud rate of the UNITe IP

system.3. Dial ATI4 to set the baud rate of the modem to the new baud rate.4. Dial AT&W0 to store the new baud rate setting in the NOVRAM.


A-7

A.5 MEGA CONNECT/APACHE MODEMS

A.5.1 Mega Connect/Apache modem parameters — application PC

When using a Mega Connect/Apache modems connected to the application PC, the parameter settings indicated in Table A-5 must be programmed (see Section A.5.3).

Table A-5 Mega Connect /Apache application-PC modem-parameter settings


\N3 Select reliable (error correction) mode. First attempt LAPM, then MNP, and then speed buffered normal mode. (This forces &Q5, S36=7, S48=7.)

E0 Local echo: OFF. Modem does not display keyboard commands.

Q0 Display results code.

V0 Display numeric result codes

X0 Send basic result codes: OK, Connect, Ring, No carrier, Error.

Y0 Select NOVRAM profile 0 setting on power-on and reset.

W0 Upon connection report the DTE speed.


&D0 DTR: OVERRIDE.

&K3 Enable RTS/CTS flow control.

&M Overruled by /N3.

&R Not relevant for asynchronous communication.


76-110-0615/0, Issue 2

A-8

A.5.2 Mega Connect/Apache modem parameters — UNITe IP system MAP port

When using Mega Connect/Apache modems connected to the MAP port of the UNITe IP system, the parameter settings listed in Table A-6 must be programmed.

A.5.3 Setting the Mega Connect or Apache modem parameters

Set the parameters of the Mega Connect/Apache modem as follows:1. Connect the modem to a PC and activate the terminal emulator.2. Set the COMM port baud rate to the required baud rate (The default

baud rate is 38400).3. Dial AT&F0 to load the factory default profile #0.4. Dial AT&V to view the current modem setting. Check which

parameters you want to change.5. Set the non-default parameters for the modem connected to the

application PC (see Table A-5). For example, dial ATE0V0X0&D0\N3. ORSet the non-default parameters for the modem connected to the MAP port of the UNITe IP system (see Table A-6). For example, dial ATE0Q1&D0&K0\N3.

6. Set the modem connected to the MAP port of the UNITe IP system to AUTO ANSWER.

7. If there are other parameters that you want set, set those parame-ters.

Table A-6 Mega Connect/Apache UNITe IP-system-MAP-port modem-parameter settings

Parameter Setting definition\N3 Select reliable (error correction) mode.

First attempt LAPM, then MNP, and then speed buffered normal mode. (This forces &Q5, S36=7, S48=7.)

E0 Local echo: OFF. Modem does not display keyboard commands.

Q1 Suppress result codes.V Overruled by Q1.X Overruled by Q1.

Y0 Select NOVRAM profile 0 setting on power-on and reset.W Overruled by Q1.

&C1 Carrier Detect Operation: NORMAL.&D0 DTR: OVERRIDE.&K0 Disable flow control.&M This parameter is determined by \N command.&Q5 Select error corrected link is forced by \N3.&R Not relevant for asynchronous communication.



A-9

8. Dial AT&V to obtain the current modem setting. Check that the parameter settings are correct. If not, change the required parameter settings and check again.

9. Dial AT &W0 to load the parameter settings to NOVRAM profile#0.10. If the modem has a DIP switch, set it to conform with the values set

for the NOVRAM.11. Switch the modem OFF and then switch it ON again and recheck

the modem settings, as explained in step 8.

Changing the baud rate: If the baud rate of the UNITe IP system is changed, the baud rate of the modem connected to the UNITe IP sys-tem must also be changed:1. Connect the modem to a PC and activate the terminal emulator.2. Set the COMM port baud rate to the new baud rate of the UNITe IP

system.3. Dial AT&V to set the baud rate of the modem to the new baud rate.4. Dial AT&W0 to store the new baud rate setting in the NOVRAM.

76-110-0615/0, Issue 2

A-10


INDEX

INDEX-11

Aabbreviations 1-4ACD I.Q. 1-4add file icon 5-6add folder icon 5-5ADD RS FILES dialog box 5-6adding a resource file to a folder 5-6all product folder 3-3answer mode, modem A-3Apache modem parameters

application-PC settings A-7UNITE IP system-side settings A-8setting the A-7–A-9

applicable documentation 1-3ARQ 1-4assumptions 1-4audience 1-2authorization code 5-7, 5-9Avanti

DSS console kernel 2-2telephone sets 1-4

kernel 2-2list of Software Download files 5-11

TSAPI kernel 2-2

Bbaud rate 4-9, A-4–A-6, A-9busy resources 5-9

Ccall termination buffer management A-7, A-8card, slot number- 5-11carrier detection, modem A-2, A-3CD-ROM, setup 3-1CFG file 3-3checking the IP address 4-15COMM 1-4comm.bin file (debugging) 4-16comm.ini file 4-17comm.log file (debugging) 4-16comm.old file (debugging) 4-16commold.bin file (debugging) 4-16communication

error 5-11gateway function 4-1, see also UNITE

Gateway port 4-9–4-10

component requirements 2-2compression, modem A-2, A-3configuration options

communication port 4-9–4-10UNITE Gateway 3-1, 3-2, 4-2UNITE Gateway server 3-2Software Download 3-2Technician 3-2

configuring the communication port 4-9–4-10connect

icon 5-10UNITE Gateway 5-10to the Internet 4-13

connectingUNITE Gateway to UNITE IP system 5-10Software Download to UNITE Gateway 5-

10to the system 5-12the UNITE Gateway server to the Internet

4-14to the UNITE Gateway

permanently 4-14server 4-14, 4-15temporary 4-15

connectionCONNECTION Menu 5-10, 5-13status 4-8to Internet via a modem 4-15to remote site 4-10via intranet 4-3via LAN 4-3via modem 4-2via RS232 4-10

conventionsterminology 1-4typographic 1-4

coordinating with the LAN manager 4-14CPU 1-4CRC 1-4, 5-11creating

a hierarchy for the resource files 5-4a new folder 5-4, 5-5a product folder 3-2

CTS 1-4current software version 5-11

76-110-0615/0, Issue 2

INDEX-12

Ddata

bits 4-9compression, modem A-2, A-3

date of file 5-7debugging 4-16, 5-13definition of terms 1-4delete

file icon 5-7file or folder 5-7folder icon 5-7project 5-5

description of the direct communications connection 4-7remote communications connection 4-10

device name 5-11dialing to the modem 5-1dialog box

ADD RS FILES 5-6FOLDER PROPERTIES 4-15, 5-8–5-10OPEN CONNECTION 5-15PHONE LIST 4-11, 4-12, 4-13

UNITE IP systemcommunication gateway 4-1connecting 5-10modem parameter settings A-5, A-8

DIP switch 1-4, A-1, A-6, A-9direct connection

configuration 4-2description of 4-7physical connection 4-7to a site 4-7

disconnectapplication 4-9icon 5-13UNITE Gateway 5-13Software Download 5-13

displaying file record 5-8DN of the device 5-11download

status 5-11, 5-12sending the file 5-11–5-12

DSR defined 1-4parameters, modem A-4, A-5, A-7, A-8

DSSdefined 1-4kernel 2-2

DTE defined 1-4parameters, modem A-1, A-7

DTR defined 1-4parameters, modem A-4, A-5, A-7, A-8

Dual In-line Package switch 1-4, A-1, A-6, A-9dynamic IP address 4-15

Eecho, modem A-2, A-3erasing sectors 5-12error correction parameters, modem A-1–A-3EXE file 3-3exit

UNITE Gateway application 4-9Software Download application 5-4

Explorer 4-13external modem 2-1, 4-10, A-1–A-9

Ffail cause 5-11field service department ivfields, resource files 5-7file

adding 5-6CFG 3-3concept 5-3defined 5-2EXE 3-3help 3-3in product folders 3-3INI 3-3invalid 5-7list 5-6, 5-11maintenance 5-3management 5-2, 5-3manager 5-1name 5-2, 5-7record

displayed 5-8fields 5-7

renaming 5-7resource

creating a hierarchy 5-4defined 5-2

RS creating a hierarchy 5-4defined 1-4

selecting 5-10sending 5-4, 511–513size 5-7Software Download product folder 3-3type 5-7upgrade file name 5-2valid 5-7viewing the path 5-7

INDEX

INDEX-13

firmwaremodem module 2-2OCD card 2-2requirements 2-2ULD card 2-2upgrade of 5-1version 2-2

flash write error 5-11flow control, modem A-2, A-3folder

adding files to 5-6creating 5-4, 5-5FOLDER PROPERTIES Dialog box 4-15,

5-8–5-10list 5-6management 5-3name 5-5opening 5-5password 5-8project 5-5, 5-9record displayed 5-7renaming 5-5, 5-7saving 5-5selecting 5-10

FOLDER PROPERTIES Dialog box 4-15, 5-8–5-10

forcing 5-7, 5-9function

UNITE Gateway 4-1software download 5-1

Ggateway (see also UNITE Gateway)

address 5-8function 4-1host name 4-14, 5-4, 5-5, 5-8, 5-10IP address 4-14name 5-8PC operating system 2-1system messages 4-17–4-20

get resource icon 5-11graphic representation 5-12group 5-12

Hhardware requirements

modem 2-1personal computer 2-1

Hayes AT commands 4-10, A-4–A-9help

file 3-3UNITE Gateway 4-8requirements 2-1Software Download 5-9

hexadecimal files 5-2hierarchy 5-4highlights, Software Download application 5-2historical record 5-13history file, Software Download 5-13host name 4-14, 5-4, 5-5, 5-8, 5-10how to connect to the Internet 4-13

Iicon

add file 5-6add folder 5-5connect 5-10disconnect 5-13file 3-2get resource 5-11UNITE Gateway 3-2, 4-8MAIN Window 5-4send 5-11, 5-16Software Download 3-2, 5-3, 5-10

in service 5-13incompatible

kernel 5-11software 5-11

incorrect CRC 5-11indirect connection

via Internet 4-5–4-6via LAN or intranet 4-3via modem 4-2

ini filescomm.ini 4-17in product folder 3-3swdl.ini file 5-16

installationUNITE Gateway 3-1–3-3UNITE Gateway server 3-1–3-3of software 3-1–3-3Software Download 3-1–3-3technician option 3-1–3-3

intended audience 1-2internal modem 2-1, 4-10Internet

browser 4-13connection via 4-5–4-6, 4-13–4-16Internet Protocol defined 1-4, 4-1permanent connection 4-13, 4-14temporary connection 4-13, 4-15, 4-16

intranet, connection via 4-2–4-4, 4-13, 4-14introduction 1-1–1-4invalid file 5-7IP address

changing 5-8checking 4-15connecting to 4-14, 4-15, 5-10

76-110-0615/0, Issue 2

INDEX-14

IP address (continued)dynamic 4-15UNITE Gateway server 4-14obtaining 4-14setting 5-8viewing 5-9Windows 95/98 4-15, 4-16Windows NT 4-16

IP defined 1-4, 4-1UNITE Gateway

address 5-8component requirements 2-2configuration options 4-2connect 5-10connecting 5-10connecting server to Internet 4-14disconnect 5-13error messages 4-17–4-21exit the application 4-9host name 4-14, 5-4, 5-5, 5-8, 5-10icon 3-2installation 3-1–3-3IP address 4-14IP GATEWAY Window 4-10location of messages 4-17opening 4-8PC operating system 2-1permanent connection 4-14server IP address 4-14server, connecting to 4-14, 4-15setup 3-1shortcut key 3-2status messages 4-19–4-20system messages 4-17–4-20temporary connection 4-15title line messages 4-19–4-21using the 4-1–4-20window title line messages 4-19–4-21

Kkernel requirements 2-2

LLAN

defined 1-4, connection via 4-2–4-4manager, coordination with 4-14

LAPMdefined 1-4parameter A-7, A-8

list of projects 5-6of Software Download files 5-11

local echo, modem A-2, A-3modem 2-1, 2-2, A-2, A-3PC 5-1

location of messages 4-17log file

UNITE Gateway 4-16Software Download 5-13

MMAIN Window

icons 5-4options 5-4using the 5-4, 5-7–5-10

maintenance files 5-3making the physical connection

direct 4-7to a modem 4-10

manual scope 1-2structure 1-2

Mega Connect modem parametersapplication-PC settings A-7UNITE IP system-side settings A-8setting the A-9

MNPdefined 1-4parameter A-7, A-8

modemanswer mode A-3Apache A-7–A-9baud rate 4-9, A-4–A-6, A-9carrier detection A-2, A-3compression A-2, A-3connection 4-2, 4-9, 4-10data compression A-2, A-3UNITE IP KEY BX (S128) 2-1DIP switches A-1DTE parameters A-1error correction A-1–A-3, A-7, A-8external 2-1, 4-10, A-1–A-9flow control A-2, A-3hardware requirements 2-1Hayes AT commands 4-10, A-4–A-9indirect connection via 4-2, 4-3internal 2-1, 4-10Internet connection 4-15local 2-2, A-2, A-3local echo A-2, A-3MAP port parameter settings

Apache A-8Mega Connect A-8U.S. Robotics A-5

Mega Connect A-7–A-9

INDEX

INDEX-15

modem (continued)MODEM DIALING Window 4-10–4-13module, firmware version 2-2parameter settings 4-10, A-1–A-9protocol requirements 2-1remote 2-2, A-2, A-3requirements, general A-2, A-3results code A-2, A-3serial port rate A-2, A-3speed A-2, A-3status messages 4-11, 4-20, 4-21U.S. Robotics A-4–A-6

MODEM DIALING Window 4-10–4-13MPD

card 4-7, 4-10, 5-1defined 1-4

Nname

device name invalid 5-15folder 5-5, 5-7, 5-8log file 5-13of resource 5-11project 5-3–5-5resource file 5-2, 5-7upgrade file 5-2

Netscape 4-13new folder 5-5non forcing 5-7, 5-9Nonvolatile Random Access Memory 1-4, A-1,

A-6, A-8, A-9NOVRAM 1-4, A-1, A-6, A-8, A-9

Oobtaining the IP address 4-14OCD card 2-2one file (maintaining only) 5-3online help 5-9OPEN CONNECTION Dialog box 5-15opening

a project 5-5UNITE Gateway application 4-8Software Download application 5-3, 5-10

operating system 2-1Option card 2-2out of service 5-13

Pparameter settings A-4–A-9parity 4-9password 5-8

PC defined 1-4gateway connection 4-7, 4-10minimum requirements 2-1PCCONNECTION kernel 2-2

Pentium CPU 2-1performing software download via a LAN 5-10permanent connection, UNITE Gateway 4-14personal computer

gateway connection 4-7, 4-10minimum requirements 2-1PCCONNECTION kernel 2-2

PHONE LIST Dialog box 4-11–4-13physical

address 5-11connection 4-7

port number 5-11PORT SETTINGS Window 4-9settings 4-9–4-10

product definition 1-1folder

all 3-3creating 3-2files 3-3Software Download 3-3

progress bar, SETUP WIZARD 3-1box, SENDING DIALOG 5-11, 5-12

projectbasic functions 5-3deleting 5-5display window 5-4folder 5-5, 5-9list of

files 5-6folders 5-6

name 5-5opening 5-5PROJECT Menu 5-6, 5-7, 5-11, 5-16saving 5-5selecting 5-10viewing contents of 5-5

protected sector violation 5-11protocol

v.42 error correction parameters A-7, A-8family 1-4, 2-2

requirements, modem 2-1, A1–A8PSTN

defined 1-4in configuration 4-4, 4-6

purpose of manual 1-1

76-110-0615/0, Issue 2

INDEX-16

RRAM (see also NOVRAM)

defined 1-4minimum required 2-1

Random Access Memory (see also NOVRAM) defined 1-4minimum required 2-1

RDdefined 1-4parameter A-4, A-5

remote modem 2-2, A-2, A-3PC connection via modem 5-1site 4-10

communication to 4-10connection to 4-10

renamingfile 5-7folder 5-5project 5-5

reports, software download 5-13resource file

adding 5-6CFG 3-2concept 5-3defined 5-2EXE 3-2in product folders 3-2INI 3-2invalid 5-7list 5-6, 5-11maintenance 5-3management 5-2, 5-3manager 5-1name 5-2, 5-7record

displayed 5-8fields 5-7

renaming 5-7resource

creating a hierarchy 5-4defined 5-2

RS creating a hierarchy 5-4defined 1-4

selecting 5-10sending 5-4, 5-11–5-13size 5-7Software Download product folder 3-3type 5-7upgrade file name 5-2valid 5-7viewing the path 5-7

resources, defined 1-4result code, modem A-2, A-3return to service 5-13RS

defined 1-4creating a hierarchy 5-4

RS232connection 4-9, 4-10port 4-7, 5-1

RTSdefined 1-4parameter A-4, A-5, A-7

runningsetup program 3-1–3-3uninstall program 3-3

Ssaving a project 5-5sector erase error 5-11selecting the project, folder and file 5-10selective repeat A-7, A-8send icon 5-11, 5-16sending

resource file 5-4, 5-11–5-13SENDING DIALOG Progress box 5-11,

5-12serial port rate, modem A-2, A-3service

department ivresource out of 5-13

setting authorization code 5-9folder passwords 5-8modem parameters

Apache modem A-9Mega Connect modem A-9U.S. Robotics modem A-6

setup program 3-1–3-2running 3-1–3-2SETUP TYPE Window 3-1, 3-2SETUP WIZARD Progress bar 3-1Software Download application 5-10wizard 3-1

shelf, card 5-11shortcut key

UNITE Gateway 3-2Software Download 3-2

single files 5-3site 5-3

connection to 4-7, 4-10file password 5-8

size 5-7

INDEX

INDEX-17

Software Downloadauthorization code 5-9component requirements 2-2connecting 5-10copying resource files 5-6creating folders 5-3disconnecting 5-13exit the application 5-4file list 5-11function 5-1Help file 5-9highlights 5-2history file 5-13icon 3-2, 5-3, 5-10installation 3-1–3-3list of resource files 5-11opening the application 5-3, 5-10PC requirements 2-1product folder 3-3reports 5-13sending resource files 5-11setup 3-1–3-2, 5-10shortcut key 3-2swdl.ini file 5-16system messages 5-14–5-16using the 5-1–5-16

software version 5-7, 5-11speed, modem A-2, A-3starting download stage 5-12status

file 5-7of download 5-12messages 4-11, 4-19–4-21

stop bits 4-9swdl.ini file 3-3, 5-16swdl.log file (debugging) 5-13system

messagesUNITE Gateway 4-17–4-20Software Download 5-14–5-16

requirements 2-2

TTAPI

defined 1-4kernel 2-2

target system 5-8technical requirements 2-1–2-2Telephone Application Programming Interface

defined 1-4kernel 2-2

Telephone Server Application Programming Interface defined 1-4kernel 2-2

Telrad Field Service Department ivtemporary connection to Internet 4-15terminal emulator A-1terminology conventions 1-4time left 5-12troubleshooting

UNITE Gateway 4-17, 4-19Software download 5-14

TSAPIdefined 1-4kernel 2-2

type ID (device name) 5-11type of resource 5-7

typographic conventions 1-4

UU.S. Robotics modem parameters

application-PC settings A-4UNITE IP system-side settings A-5setting the A-6

ULD card firmware 2-2uninstall program 3-1, 3-3unit (port) number 5-11using Help 5-9

Vv.42

error correction protocol 1-4, A-7, A-8family protocols 1-4, 2-2

valid file 5-7validating software 5-12version of software 5-7, 5-11viewing a contents of a project 5-5

Wwhat is

a resource file 5-2the communication gateway function 4-1the software download function 5-1

windowIP GATEWAY 4-10MAIN 5-4, 5-7–5-10MODEM DIALING 4-10–4-13PORT SETTING 4-9SETUP TYPE 3-1, 3-2title line messages 4-19–4-21

76-110-0615/0, Issue 2

INDEX-18

Windows Windows 95/98, IP address 4-15, 4-16Windows 95/98/2000 operating system

4-15, 4-16Windows NT, IP address 4-16Windows NT (client) operating system 2-1 Windows NT (server) operating system 2-1

wizard, setup 3-1

INDEX

INDEX-19


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