user research assets: treasure or trash? (by kate towsey at #nux6)
TRANSCRIPT
videos. audio. survey data. panelist data. stuff stuck in websites. transcriptions. consent forms. prototypes. sketches. user journey maps. reports. walls. users needs. spreadsheets. notes. research plans. diary study data. physical artefacts. photos. discussion guides. recruitment briefs. screeners. show and tells. et cetera. et cetera.
1. Help you understand that it’s not just you.
2. Give some context for the problem.
3. Show you how I think we can simplify the problem.
4. Make what I know ‘open-source’.
“At first we tried to fix this problem with technology and got very bogged down trying to make tools work in the way we needed. We've now decided to try a simpler approach, focusing on what artefacts researchers create and how they store their work. It's more about what they store, than where they store it.”
- Katy Arnold, Home Office