using feedback to your advantage
DESCRIPTION
Using Feedback to Your Advantage to get a head in lifeTRANSCRIPT
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Using Using Feedback Feedback To Your AdvantageTo Your Advantage
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Feedback is a Feedback is a GIFT!GIFT!
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There are There are 22 Types of FeedbackTypes of Feedback
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We We PreferPrefer Positive Feedback Positive Feedback
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We We Don’tDon’t Like LikeNegative FeedbackNegative Feedback
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“There is more useful data in negative feedback as there is in positive feedback”
Jack CanfieldAuthor, The Success Principles
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It’s time to It’s time to CHANGECHANGE how you how youfeel about Negative Feedbackfeel about Negative Feedback
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Negative Feedback
=
“Improvement Opportunities”
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Feedback Feedback GuidesGuides You You
On Track
Off Track
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There are many ways to respond to feedback
Some simply don’t work
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RespondingResponding to Feedback to Feedback
Caving in and quitting
Getting mad at the source of the feedback
Ignoring the feedback
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RespondingResponding to Feedback to Feedback
Caving in and quitting
Getting mad at the source of the feedback
Ignoring the feedbackJUST DON’T
WORK!
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How many times have you or someone you know received negative feedback and simply caved in or decided to quit?
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All that does is keep youAll that does is keep youstuckstuck in the same place in the same place
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How many times have you reacted with anger and hostility toward someone who was giving you feedback that was genuinely useful?
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All it does is All it does is pushpush the person the personand the feedback and the feedback awayaway..
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We all know people who tune out everyone’s point of view but their own. They don’t want to hear anything anyone else has to say.
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Feedback could Feedback could significantlysignificantlytransformtransform their lives their lives
Sad thing is…
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Just WELCOME it and USE it
Remember, feedback is simply information. You don’t have to take it personally
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The most intelligent and productiveresponse is to simply say:
Thank you for the feedback. Thank you for
caring enough to take time and tell me what you see
and how you feel. I appreciate
that.
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Most people will not voluntarily give you feedback. They are as uncomfortable with possible confrontation as you are.
Ask for feedback.
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The most valuable questionYou may ever learn
Ready?...
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The most valuable questionYou may ever learn
On a scale of 1 to 10, how would you rate the quality of our relationship (service/product) during the last week (2 weeks/month/quarter/season)?
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What would it take to make it a 10?
Any answer less than a 10gets a follow-up question
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Knowing that a person is dissatisfied is not enough. Knowing in detail what will satisfy them gives you the information you need to do what is necessary to create a winning product, service, or relationship.
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You can’t fix, what you don’tknow is broken
Feedback can help
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Whether we ask or not,Feedback comes in different forms
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Whatever it is, it’s important to listen to the
feedback
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Take a few steps…..
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If you hear “OFF TRACK”, take a step in a direction you believe may be on course….and listen
Listen…
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IMPORTANT!
Not all feedback is useful or accurate. You must consider the source. Some feedback is polluted by the psychological distortion of the person giving you the feedback
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Look for patterns
“If one person tells you you’re a horse, they’re crazy. If 3 people tell you you’re a horse, there’s a conspiracy afoot. If ten people tell you you’re a horse, it’s time to buy a saddle.”
Jack Rosenblum
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When all indicators say you’ve had a “failure experience”, there’s a number of things you can do to respond appropriately and keep moving forward.
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Acknowledge you did the best you could with the awareness, knowledge,
and skills you had at the time
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Write down everything you learned from the experience
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Clean up your messes.
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Review your Successes.
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Refocus on your Goal
Incorporate lessons learned, recommit to your original plan, or create a new plan of action, and then get on with it.
Stay in the Game.
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You’re going to make a lot of mistakes along the way. Dust yourself off, and never give up.
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Based on Jack Canfield’s “The Success Priniciples”
Created by Myra Roldanhttp://myra.weebly.com
http://chickylounge.blospot.com
http://www.beautifuldiva.com