using personas to capture assistive technology and accessibility needs of people with disabilities

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Using Personas to capture Assistive Technology and Accessibility Needs of People with Disabilities

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  • 1. Using Personas to capture Assistive Technology and Accessibility Needs of People with Disabilities Nicky Sulmon (KUL),Karin Slegers (KUL) , Karel Van Isacker, (MCA) Maria Gemou (CERTH-HIT), Evangelos Bekiaris (CERTH-HIT)

2. Agenda

  • User-centred design aims & process
  • GIS user groups
  • Challenges
  • GIS & ACCESSIBLE Personas

3. User-centred design

  • Design approach
    • User is starting point, not technology
    • Users are actively involved in research & design activities

4. User-centred design

  • Added values:
    • Close match between user needs and solutions
    • Increased user acceptance
    • Early identification of usability problems
    • Optimal user experience

5. UCD aims inGIS

  • Following a holistic User Centred Design approach, GIS aims to ensure that user needs:
    • are identified for several user groups
    • are considered throughout the entire project

6. UCD process inGIS

  • Four phases:
    • Gathering user needs
    • Specifying user requirements
    • From concept to working prototype
    • Field trials

7. UCD process inGIS - Phase 1

  • Gathering User Needs - Analyses of users, tasks & contexts

8. UCD process inGIS - Phase 2

  • Specifying user needs - Translating insights into usable formats

9. GIS - user groups

  • End usersof Assistive Technologies and GIS accessible applications, experiencing one or more of the following mild to severe impairments;
    • Blind and low-vision users
    • Motor impairment users (upper limb)
    • Cognitive impairment users (including learning difficulties)
    • Hearing impairment users
    • Speech/communication impairment users
  • All groups also consider people with disabilities of all ages, so including the older people

10. UCD challenges in GIS - user groups

  • Groups of end users are heterogeneous:
    • Severity of impairment
    • Nature of impairment
    • Co-morbidity
  • Cultural differences

11. Personas

  • Fictitious character
  • Representation of target users: Characteristics, problems, needs, wishes, likes, dislikes,
  • Based on data of real users

12. Personas Why?

  • Bring developers closer to the beneficiaries they develop applications for
    • Make user requirements tangible
    • Bring target group to life, create empathy
    • Someone to design for
    • Keep user needs in mind during entire the process of design & development

13. Personas in GIS

  • 17 personas
    • 15 end users
    • 2 professionals
  • Five sections:
    • Bio
    • Technology use
    • Problems
    • Needs & wants
    • Last month

14. Example: Adam Ljung 15. Personas in GIS Applied in ACCESSIBLE project

  • ACCESSIBLE personas
    • New ones (13)
      • Derived from the findings of the ACCESSIBLE survey and extracted requirements
    • Also based partially on the GIS Personas.
  • 3 sections:
    • Bio
    • Technology usage
      • Problems
      • Solutions

16. Personas overview - GIS & ACCESSIBLE projectPeter,Magda ,Maria ,John ,Nikolaos ,Andy Carlos,Emma ,Jane ,Wayne Speech/communication impairment Magda , Ellen Emma , Edward, Tomasa Hearing impairment John ,Matthew ,Maria ,Andy ,Nikolaos Adam,Gert ,Peter ,WayneCognitive impairment/learning difficulties John , Jackie,Magda , Charles,Maria Ramin, Caroline,Jane , Mikel,Peter Motor impairment David,Nikolaos ,Kathleen ,Matthew , Maurice Gert , Nitesh, Mrta, Paulina Visual impairment ACCESSIBLE AEGIS 17. Availability & licence

  • GIS personas available in accessible pdf format
    • Available for download from GIS website www.aegis-project.eu(results > personas)
    • Licensed under a Creative Commons Attribution-Share Alike 3.0 License
  • ACCESSIBLE personas
    • Soon to be available in accessible pdf format via www.accessible-project.eu
    • Also to be licensed under a Creative Commons Attribution-Share Alike 3.0 License

18. To receive updates

  • Follow us on Twitter
    • GIS: Twitter.com/aegisproj
    • ACCESSIBLE: Twitter.com/AccessibleProj
  • Project websites:
    • GIS: www.aegis-project.eu
    • ACCESSIBLE: www.accessible-project.eu
  • E-mail to subscribe to our newsletters
    • GIS: info@aegis-project.eu
    • ACCESSIBLE:http://www.accessible-project.eu/index.php/contact.html

19. Questions? [email_address]

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