Using Personas to capture Assistive Technology and Accessibility Needs of People with Disabilities

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Using Personas to capture Assistive Technology and Accessibility Needs of People with Disabilities

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<ul><li> 1. Using Personas to capture Assistive Technology and Accessibility Needs of People with Disabilities Nicky Sulmon (KUL),Karin Slegers (KUL) , Karel Van Isacker, (MCA) Maria Gemou (CERTH-HIT), Evangelos Bekiaris (CERTH-HIT)</li></ul> <p> 2. Agenda </p> <ul><li>User-centred design aims &amp; process</li></ul> <ul><li>GIS user groups </li></ul> <ul><li>Challenges </li></ul> <ul><li>GIS &amp; ACCESSIBLE Personas </li></ul> <p> 3. User-centred design </p> <ul><li>Design approach </li></ul> <ul><li><ul><li>User is starting point, not technology </li></ul></li></ul> <ul><li><ul><li>Users are actively involved in research &amp; design activities </li></ul></li></ul> <p> 4. User-centred design </p> <ul><li>Added values: </li></ul> <ul><li><ul><li>Close match between user needs and solutions </li></ul></li></ul> <ul><li><ul><li>Increased user acceptance </li></ul></li></ul> <ul><li><ul><li>Early identification of usability problems </li></ul></li></ul> <ul><li><ul><li>Optimal user experience </li></ul></li></ul> <p> 5. UCD aims inGIS</p> <ul><li>Following a holistic User Centred Design approach, GIS aims to ensure that user needs: </li></ul> <ul><li><ul><li>are identified for several user groups </li></ul></li></ul> <ul><li><ul><li>are considered throughout the entire project </li></ul></li></ul> <p> 6. UCD process inGIS</p> <ul><li>Four phases: </li></ul> <ul><li><ul><li>Gathering user needs </li></ul></li></ul> <ul><li><ul><li>Specifying user requirements </li></ul></li></ul> <ul><li><ul><li>From concept to working prototype </li></ul></li></ul> <ul><li><ul><li>Field trials </li></ul></li></ul> <p> 7. UCD process inGIS - Phase 1 </p> <ul><li>Gathering User Needs - Analyses of users, tasks &amp; contexts </li></ul> <p> 8. UCD process inGIS - Phase 2 </p> <ul><li>Specifying user needs - Translating insights into usable formats </li></ul> <p> 9. GIS - user groups </p> <ul><li>End usersof Assistive Technologies and GIS accessible applications, experiencing one or more of the following mild to severe impairments;</li></ul> <ul><li><ul><li>Blind and low-vision users </li></ul></li></ul> <ul><li><ul><li>Motor impairment users (upper limb) </li></ul></li></ul> <ul><li><ul><li>Cognitive impairment users (including learning difficulties) </li></ul></li></ul> <ul><li><ul><li>Hearing impairment users </li></ul></li></ul> <ul><li><ul><li>Speech/communication impairment users </li></ul></li></ul> <ul><li>All groups also consider people with disabilities of all ages, so including the older people </li></ul> <p> 10. UCD challenges in GIS - user groups </p> <ul><li>Groups of end users are heterogeneous: </li></ul> <ul><li><ul><li>Severity of impairment </li></ul></li></ul> <ul><li><ul><li>Nature of impairment </li></ul></li></ul> <ul><li><ul><li>Co-morbidity </li></ul></li></ul> <ul><li>Cultural differences </li></ul> <p> 11. Personas </p> <ul><li>Fictitious character </li></ul> <ul><li>Representation of target users: Characteristics, problems, needs, wishes, likes, dislikes, </li></ul> <ul><li>Based on data of real users </li></ul> <p> 12. Personas Why? </p> <ul><li>Bring developers closer to the beneficiaries they develop applications for </li></ul> <ul><li><ul><li>Make user requirements tangible </li></ul></li></ul> <ul><li><ul><li>Bring target group to life, create empathy </li></ul></li></ul> <ul><li><ul><li> Someone to design for </li></ul></li></ul> <ul><li><ul><li>Keep user needs in mind during entire the process of design &amp; development </li></ul></li></ul> <p> 13. Personas in GIS</p> <ul><li>17 personas </li></ul> <ul><li><ul><li>15 end users </li></ul></li></ul> <ul><li><ul><li>2 professionals </li></ul></li></ul> <ul><li>Five sections: </li></ul> <ul><li><ul><li>Bio </li></ul></li></ul> <ul><li><ul><li>Technology use </li></ul></li></ul> <ul><li><ul><li>Problems </li></ul></li></ul> <ul><li><ul><li>Needs &amp; wants </li></ul></li></ul> <ul><li><ul><li>Last month </li></ul></li></ul> <p> 14. Example: Adam Ljung 15. Personas in GIS Applied in ACCESSIBLE project</p> <ul><li>ACCESSIBLE personas </li></ul> <ul><li><ul><li>New ones (13) </li></ul></li></ul> <ul><li><ul><li><ul><li>Derived from the findings of the ACCESSIBLE survey and extracted requirements </li></ul></li></ul></li></ul> <ul><li><ul><li>Also based partially on the GIS Personas.</li></ul></li></ul> <ul><li>3 sections: </li></ul> <ul><li><ul><li>Bio </li></ul></li></ul> <ul><li><ul><li>Technology usage </li></ul></li></ul> <ul><li><ul><li><ul><li>Problems </li></ul></li></ul></li></ul> <ul><li><ul><li><ul><li>Solutions </li></ul></li></ul></li></ul> <p> 16. Personas overview - GIS &amp; ACCESSIBLE projectPeter,Magda ,Maria ,John ,Nikolaos ,Andy Carlos,Emma ,Jane ,Wayne Speech/communication impairment Magda , Ellen Emma , Edward, Tomasa Hearing impairment John ,Matthew ,Maria ,Andy ,Nikolaos Adam,Gert ,Peter ,WayneCognitive impairment/learning difficulties John , Jackie,Magda , Charles,Maria Ramin, Caroline,Jane , Mikel,Peter Motor impairment David,Nikolaos ,Kathleen ,Matthew , Maurice Gert , Nitesh, Mrta, Paulina Visual impairment ACCESSIBLE AEGIS 17. Availability &amp; licence </p> <ul><li>GIS personas available in accessible pdf format </li></ul> <ul><li><ul><li>Available for download from GIS website www.aegis-project.eu(results &gt; personas) </li></ul></li></ul> <ul><li><ul><li>Licensed under a Creative Commons Attribution-Share Alike 3.0 License </li></ul></li></ul> <ul><li>ACCESSIBLE personas </li></ul> <ul><li><ul><li>Soon to be available in accessible pdf format via www.accessible-project.eu </li></ul></li></ul> <ul><li><ul><li>Also to be licensed under a Creative Commons Attribution-Share Alike 3.0 License </li></ul></li></ul> <p> 18. To receive updates </p> <ul><li>Follow us on Twitter </li></ul> <ul><li><ul><li>GIS: Twitter.com/aegisproj </li></ul></li></ul> <ul><li><ul><li>ACCESSIBLE: Twitter.com/AccessibleProj </li></ul></li></ul> <ul><li>Project websites: </li></ul> <ul><li><ul><li>GIS: www.aegis-project.eu </li></ul></li></ul> <ul><li><ul><li>ACCESSIBLE: www.accessible-project.eu </li></ul></li></ul> <ul><li>E-mail to subscribe to our newsletters </li></ul> <ul><li><ul><li>GIS: info@aegis-project.eu </li></ul></li></ul> <ul><li><ul><li>ACCESSIBLE:http://www.accessible-project.eu/index.php/contact.html </li></ul></li></ul> <p> 19. Questions? [email_address] </p>