1

UsulanKeamanan InformasidanSistem Manajemen Layanan

Sarwono Sutikno, Dr.Eng.,CISA,CISSP,CISMAnggota PT35-01 Teknologi Informasi

Ciputat 9 April 2015

Current:

• Cybersecurity Nexus Liaison, ISACA Indonesia Chapter• ISACA Academic Advocate at ITB• SME for Information Security Standard for ISO at ISACA HQ• Associate Professor at School of Electrical Engineering and Informatics, Institut Teknologi Bandung• Ketua WG Layanan dan Tata Kelola TI, anggota WG Keamanan Informasi serta Anggota Panitia Teknis 35-01

Program Nasional Penetapan Standar bidang Teknologi Informasi, BSN – Kominfo. Past:• Ketua Kelompok Kerja Evaluasi TIK Nasional, Dewan TIK Nasional (2007-2008)• Plt Direktur Operasi Sistem PPATK (Indonesia Financial Transaction Reports and Analysis Center, INTRAC), April

2009 – May 2011

Professional Certification:

• Professional Engineering (PE), the Principles and Practice of Electrical Engineering, College of Engineering, the University of Texas at Austin. 2000

• IRCA Information Security Management System Lead Auditor Course, 2004• ISACA Certified Information System Auditor (CISA). CISA Number: 0540859, 2005• Brainbench Computer Forensic, 2006• (ISC)2 Certified Information Systems Security Professional (CISSP), No: 118113, 2007• ISACA Certified Information Security Manager (CISM). CISM Number: 0707414, 2007Award:

• (ISC)2 Asia Pacific Information Security Leadership Achievements (ISLA) 2011 award in category Senior Information Security Professional. http://isc2.org/ISLA

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Sarwono Sutikno, Dr.Eng.,CISA,CISSP,CISM

Kategori Kontrol berbasis Risiko

3Source: Transforming Cybersecurity: Using COBIT 5, ISACA, 2013

Kerangka dan Standar – tinjauan

SNI ISO

38500

COSO

PP60/

2008 COBITITIL v2 ITIL v3

SNI ISO

20000

SNI

ISO

2700x

SNI

ISO

900x

Common

Criteria

SNI ISO

15408

board

level

managem

ent

technic

al

SNI ISO

27013

ISO/IEC JTC 1/SC 40 - IT Service Management and IT Governance

ISO/IEC 20000-1:2011

SNI ISO/IEC 20000-1:2013 Teknologi Informasi - Manajemen Layanan - Bagian 1: Persyaratan

sistem manajemen layanan IEEE Std 20000-1-2013

ISO/IEC 20000-2:2012

SNI ISO/IEC 20000-2:2013 Teknologi informasi - Manajemen layanan - Bagian 2: Pedoman

penerapan sistem manajemen layanan IEEE Std 20000-2-2013

ISO/IEC TR 20000-3:2012

SNI ISO/IEC TR 20000-3:2013 Teknologi informasi - Manajemen layanan - Bagian 3: Pedoman

pendefinisian lingkup dan kesesuaian dari SNI ISO/IEC 20000-1

ISO/IEC TR 20000-4:2010

SNI ISO/IEC TR 20000-4:2013 Teknologi informasi - Manajemen layanan - Bagian 4: Model referensi

proses

ISO/IEC TR 20000-5:2010 – replaced by ISO/IEC TR 20000-5:2013

SNI ISO/IEC TR 20000-5:2013 Teknologi informasi - Manajemen layanan - Bagian 5: Contoh acuan

perencanaan implementasi SNI ISO/IEC 20000-1

ISO/IEC TR 20000-9:2015 Information technology -- Service management -- Part 9: Guidance on

the application of ISO/IEC 20000-1 to cloud services

ISO/IEC TR 20000-10:2013 Information technology -- Service management -- Part 10: Concepts

and terminology

ISO/IEC 30121:2015 Information technology -- Governance of digital forensic risk framework

ISO/IEC 38500:2015 Information technology -- Governance of IT for the organization

ISO/IEC TS 38501:2015 Information technology -- Governance of IT -- Implementation guide

ISO/IEC TR 38502:2014 Information technology -- Governance of IT -- Framework and model5

Customers

(and other

interested

parties)

Service

Requirements Services

Customers

(and other

interested

parties)

5. Design and transition of new or changed services

8. Resolution processes 7. Relationship processes

8.1 Incident and service request

management

8.2 Problem management

7.1 Business relationship

management

7.2 Supplier management

6. Service delivery processes

6.5 Capacity management

6.3 Service continuity &

availability management

6.1 Service level

management

6.2 Service reporting

6.6 Information security

management

6.4 Budgeting &

accounting for services

4.1 Management responsibility 4.2 Governance of processes

operated by other parties

4.5 Establish the SMS 4.3 Documentation management

4.4 Resource management

4. Service Management System (SMS)

9. Control processes

9.1 Configuration management

9.2 Change management

9.3 Release and deployment

management

Usulan pengganti seri SNI ISO 15504 Information technology -- Process assessment

ISO/IEC 33001:2015 Information technology -- Process assessment -- Concepts and

terminology 60.60 35.080

ISO/IEC 33002:2015 Information technology -- Process assessment -- Requirements for

performing process assessment 60.60 35.080

ISO/IEC 33003:2015 Information technology -- Process assessment -- Requirements for

process measurement frameworks 60.60 35.080

ISO/IEC 33004:2015 Information technology -- Process assessment -- Requirements for

process reference, process assessment and maturity models 60.60 35.080

ISO/IEC TR 33014:2013 Information technology -- Process assessment -- Guide for

process improvement 60.60 35.080

ISO/IEC NP 33016 Information technology -- Process assessment -- Process assessment

body of knowledge 10.99

ISO/IEC 33020:2015 Information technology -- Process assessment -- Process

measurement framework for assessment of process capability 60.60 35.080

ISO/IEC CD 33050-4 Information technology -- Process assessment -- Part 4: A process

reference model for information security management 30.20 35.080

ISO/IEC FDIS 33063 Information technology -- Process assessment -- Process

assessment model for software testing 50.00 35.080

ISO/IEC CD 33070-4 Information technology -- Process assessment -- Part 4: A process

assessment model for information security management

7

8

Month 200X Page 9

Process assessment Action plan

•Assessment of the audited processes and Actions plan to reach level .

•Extend assessment througth the overall organisation to be able to

compare same referential with same objectives and continuity of

processes

Lvl 5 : Value

Lvl 4 : Service

Lvl 3 : Proactiv

Lvl 2 : Reactiv

Lvl 1 : Chaos

Incident

Management

Change

Management

Problem

Management

Service Level

Management

Service Desk

Problem Management

Implementation

Knowledge

Improvement

Communications Process

RFC ProcessOLAs Implementation

Catalogues of Services

Improvement

Trying to Run Before Walking

Reactive

Proactive Analyze trends

Set thresholds

Predict problems

Measure appli-cation availability

Automate

Mature problem, configuration, change, asset and performance mgt processes

Fight fires

Inventory

Desktop SW distribution

Initiate problem mgt process

Alert and event mgt

Measure component availability (up/down)

IT as a service provider

Define services, classes, pricing

Understand costs

Guarantee SLAs

Measure & report service availability

Integrate processes

Capacitymgt

Service

Value IT as strategic

business partner

IT and business metric linkage

IT/business collaboration improves business process

Real-time infrastructure

Business planning

Level 2

Level 3

Level 4

Chaotic Ad hoc

Undocumented

Unpredictable

Multiple help desks

Minimal IToperations

User call notification

Level 1

Tool Leverage

Manage IT as a Business

Service Delivery Process Engineering

Operational Process Engineering

Service and Account Management

Level 5

Usulan seri SNI ISO 27k Information technology – Security technique (1/2)

ISO/IEC 27000:2014 Information technology -- Security techniques -- Information security management systems -- Overview and vocabulary

ISO/IEC 27001:2013 Information technology -- Security techniques -- Information security management systems -- Requirements 60.6035.040

ISO/IEC 27001:2013/Cor 1:2014 60.60 35.040ISO/IEC 27002:2013 Information technology -- Security techniques -- Code of practice for

information security controls 60.6035.040ISO/IEC 27002:2013/Cor 1:2014 60.60 35.040ISO/IEC 27003:2010 Information technology -- Security techniques -- Information security

management system implementation guidance 90.9235.040ISO/IEC 27004:2009 Information technology -- Security techniques -- Information security

management -- Measurement 90.9235.040ISO/IEC 27005:2011 Information technology -- Security techniques -- Information security risk

management 90.9235.040ISO/IEC 27006:2011 Information technology -- Security techniques -- Requirements for bodies

providing audit and certification of information security management systemsISO/IEC 27007:2011 Information technology -- Security techniques -- Guidelines for information

security management systems auditing 90.9235.040ISO/IEC TR 27008:2011 Information technology -- Security techniques -- Guidelines for auditors

on information security controls 90.9235.040ISO/IEC 27010:2012 Information technology -- Security techniques -- Information security

management for inter-sector and inter-organizational communications 90.9235.040ISO/IEC 27011:2008 Information technology -- Security techniques -- Information security

management guidelines for telecommunications organizations based on ISO/IEC 27002ISO/IEC 27013:2012 Information technology -- Security techniques -- Guidance on the

integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1ISO/IEC 27014:2013 Information technology -- Security techniques -- Governance of information

security 60.6035.040ISO/IEC TR 27015:2012 Information technology -- Security techniques -- Information security

management guidelines for financial services 60.6003.060 35.040ISO/IEC TR 27016:2014 Information technology -- Security techniques -- Information security

management -- Organizational economics 60.6035.040 11

Usulan seri SNI ISO 27k Information technology – Security technique (2/2)

ISO/IEC 27018:2014 Information technology -- Security techniques -- Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors 60.60 35.040

ISO/IEC TR 27019:2013 Information technology -- Security techniques -- Information security management guidelines based on ISO/IEC 27002 for process control systems specific to the energy utility industry 90.92 35.040 35.240.99

ISO/IEC 27031:2011 Information technology -- Security techniques -- Guidelines for information and communication technology readiness for business continuity 60.60 35.040

ISO/IEC 27032:2012 Information technology -- Security techniques -- Guidelines for cybersecurity60.60 35.040

ISO/IEC 27033-1:2009 Information technology -- Security techniques -- Network security -- Part 1: Overview and concepts 90.92 35.040

ISO/IEC 27033-2:2012 Information technology -- Security techniques -- Network security -- Part 2: Guidelines for the design and implementation of network security 60.60 35.040

ISO/IEC 27033-3:2010 Information technology -- Security techniques -- Network security -- Part 3: Reference networking scenarios -- Threats, design techniques and control issues 90.93 35.040

ISO/IEC 27033-4:2014 Information technology -- Security techniques -- Network security -- Part 4: Securing communications between networks using security gateways 60.60 35.040

ISO/IEC 27033-5:2013 Information technology -- Security techniques -- Network security -- Part 5: Securing communications across networks using Virtual Private Networks (VPNs) 60.60 35.040

ISO/IEC 27034-1:2011 Information technology -- Security techniques -- Application security -- Part 1: Overview and concepts 60.60 35.040

ISO/IEC 27034-1:2011/Cor 1:2014 60.60 35.040ISO/IEC 27035:2011 Information technology -- Security techniques -- Information security incident

managementISO/IEC 27036-1:2014 Information technology -- Security techniques -- Information security for

supplier relationships -- Part 1: Overview and concepts 60.60 35.040ISO/IEC 27036-2:2014 Information technology -- Security techniques -- Information security for

supplier relationships -- Part 2: Requirements 60.60 35.040ISO/IEC 27036-3:2013 Information technology -- Security techniques -- Information security for

supplier relationships -- Part 3: Guidelines for information and communication technology supply chain security

ISO/IEC 27037:2012 Information technology -- Security techniques -- Guidelines for identification, collection, acquisition and preservation of digital evidence 60.60 35.040

ISO/IEC 27038:2014 Information technology -- Security techniques -- Specification for digital redactionISO/IEC 27039:2015 Information technology -- Security techniques -- Selection, deployment and

operations of intrusion detection systems (IDPS) 60.60 35.040ISO/IEC 27040:2015 Information technology -- Security techniques -- Storage security 60.60 35.040ISO/IEC 27043:2015 Information technology -- Security techniques -- Incident investigation principles

and processes 60.60 35.04012

Network is Compromised

threat

Diskusi

15