utah pma quarterly meeting, september, 2009
DESCRIPTION
Eric Denna presented "The Influencer: An Executive Look at Product Management."TRANSCRIPT
If you think product management is a tough job…
What am I learning from my jobs?
(student)
BYU (CIO)
(CIO)
2010?
(student/ instructor)
1985
1990
1995
2000
2007
(Faculty)
1975
Times Mirror
(CIO)
What I am learning
At the heart of almost all chronic problems are crucial conversations you’re either
not holding or not holding well…
• Lack of Influence • Poor Teamwork
• Mediocre Productivity
Is this a familiar situaBon?
Types of Silence and Violence
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The Silence Fails Study
“Silence Fails”
The Five Crucial Conversations for Flawless Execution
• 150+ hours of observation.
• 1,000 project managers and executives at 40 organizations from most industries.
• 2,200 projects from $100,000 IT projects to billion- dollar organizational restructuring efforts and product launches.
Download Silence Fails study at www.SilenceFails.com
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The Five Crucial ConversaBons – 1. Fact-‐Free Planning – commitments made with no considera/on of reality.
– 2. AWOL Sponsors – senior leaders fail to provide guidance, resources or support.
– 3. Skir<ng – powerful stakeholders bypass decision making processes.
– 4. Project Chicken – teams withhold bad news.
– 5. Team Failures – team members perform poorly or not at all.
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The Five Crucial ConversaBons
– 1. Fact-‐Free Planning
– 2. AWOL Sponsors
– 3. Skir<ng
– 4. Project Chicken
– 5. Team Failures
Over budget
Missed deadlines
Poor Quality or functionality Damaged morale
No Work-life balance
Crucial Conversations Results
Download Silence Fails study at www.SilenceFails.com
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How?
Start with Heart
Learn to Look Make It Safe Master My Stories
STATE My Path Explore Others’ Paths Move to Action
Skill #1 – Avoid the Sucker’s Choice
Know your Style Under Stress Jackie Brittney Connie
https://www.vitalsmarts.com/styleunderstress.aspx
Skill #2 – Avoid VicBm, Villain, and Helpless Stories
How good can you get?
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What I am learning
At the heart of almost all chronic problems are crucial conversations you’re either
not holding or not holding well…
Anytime you’re stuck, there’s a crucial conversation keeping you there.
The
• Lack of Influence • Poor Teamwork
• Mediocre Productivity • Marriage Failure
• Diversity Challenges • Quality Problems • Safety Concerns • And many more...
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“Give me a lever long enough and I shall move the world.” - Archimedes
Disagreement Disappointment Influence
The Heart of My Professional Library
One More Thought
The Professional’s Life
Learn
Teach
PracBce