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Download Utilizing Your Student Assistants Capabilities STUDENT ASSISTANTS 2.0

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Slide 2 Utilizing Your Student Assistants Capabilities STUDENT ASSISTANTS 2.0 Slide 3 History Our Profession has been using Student Assistants since the 1800s Increasing responsibility From basic library processes to Pseudo- Librarians Slide 4 History (Cont.) K nowledgeable of current assignments, easily approached by other students, the student face of the library N umerous publications available on student assistants U se them or no? H ow to train Horror Stories Slide 5 Intro/Background - Delta Work as a team managing student assistants together One librarian coordinates hiring and training Get referrals from Student Employment Office Students work at Reference desk and/or Archives Also have students working in Circulation but hired/trained separately by another staff member Slide 6 Intro/Background - CSC Previously - every student who wanted a job, Got One Since Jan 10 - cut the student staff by 35% Every student does every job (Exceptions: ILL & Technical Services) What do other Institutions students do? (Regardless of Department) How much time is involved in training? Slide 7 The Survey We used Survey Monkey with Total of 524 Respondents * The Survey was Divided into the Following Categories: General Circulation Interlibrary Loan Reference Technical Services/Acquisitions * Not every respondent answered every question Slide 8 The Survey (Cont.) We Sent the Survey to the Following Listservs: ACQNET-L (Acquisitions) CIRCPLUS (Public Access) AUTOCAT (Cataloging) ILL-L (Interlibrary Loan) COLLIB-l (College Libraries) CJC-l (Community / 2-year Colleges) Slide 9 - Results - Who Answered 33.1% (171) Slide 10 - Results - Satisfaction With Student Workers Are they worth it? Slide 11 5.2% (27) 94.8% (497) Training & Supervision vs. Returns Slide 12 Student Job Performance 24.5% (128) 63.6% (332) 0.2% (1) 11.7% (61) 88% Slide 13 Tips 20% of comments: Performance directly related to quality and amount of training Hire students as Freshman as their value & worth increase over time Give responsibility and ownership Treat the position as a REAL job Behavior has to be modeled Expectations made clear Stringent interview process Test filing and call number reading abilities Be willing to weed out underperforming students Slide 14 Discussion Of Overall Results HANDOUTS Slide 15 List Of Jobs From Survey White Sheets Slide 16 Low - %Medium - %High - %N/A -% Q8. Student assistants independently operate public service desks (without direct staff supervision) 4.7%42.2%39.2%13.9% Q9. Adds holds and recalls of items9.2%29.7%16.2%44.8% Q10. Answer telephone at the service desk24.3%44.2%21.4%10.0% Q11. Answer directional/informational questions for patrons (ex. where is the computer lab; explain general library policies) 25.6%48.0%20.6%5.8% Q12. Library greeter35.7%14.8%10.8%38.8% Q13. Help patrons find items on shelves11.9%62.1%17.7%8.3% Q14. Supervise special rooms (library lounge, art gallery, music listening room, etc) 11.1%15.8%6.3%66.8% Q15. Accept completed item request forms from patrons (interlibrary loan form, storage retrieval, etc.) 19.1%31.8%13.0%36.1% Q16. Book and/or schedule study rooms/carrels11.1%20.8%7.0%61.2% Q17. Light tidying of building (push in chairs, pick up trash, dust, bulletin boards) 65.3%11.7%10.4%12.6% Q18. Clean stacks and books (dust or vacuum)58.4%13.1%8.4%20.1% Q19. Clean equipment (computers, microfilm units, monitors, keyboards) 48.2%22.6%8.6%20.6% Q20. Operate security desk3.9%10.0%6.8%79.3% Q21. Student assistants independently supervise operation of library detection gates (without direct staff supervision) 10.5%33.0%15.0%41.6% General Student Tasks - Handout Info Slide 17 Low - %Medium - %High - %N/A -% Q22. Oversee library detection gates and respond to alarms - alarms are physically isolated from staff populated areas 7.7%25.2%11.8%55.2% Q23. Assist with emergencies (fire alarms, evacuation of building)10.4%27.5%20.5%41.5% Q24. Respond to problem patrons in building10.2%18.8%26.5%44.6% Q25. Maintain and organize Lost and Found35.9%26.8%6.8%30.5% Q26. Assist patrons with using computers and printing12.1%53.4%22.6%11.9% Q27. Assist patrons with using photocopiers16.8%55.5%17.3%10.5% Q28. Maintain equipment (ex. refill paper for computers, photocopiers, coin, etc) 35.6%37.4%15.2%11.8% Q29. Opening/closing the building with staff supervision14.0%40.6%21.3%24.1% Q30. Open/close building without staff supervision3.6%13.8%30.0%52.6% Q31. Open and distribute departmental mail12.3%28.9%7.1%51.7% Q32. General departmental photocopying and collating29.3%34.2%9.2%27.3% Q33. Record "Hours" voice mail message9.1%7.1%1.4%82.5% Q34. Monitor departmental email account5.9%5.2%4.8%84.1% Q35. Review & suggest changes to library procedure12.8%22.0%21.5%43.7% Q36. Record statistics (gate count, etc)28.9%28.5%12.3%30.3% Q37. Senior student assistants formally supervise other student assistants3.8%7.7%26.9%61.6% Q38. Senior student assistants formally train new student assistants5.9%13.3%32.7%48.2% General Student Tasks - Handout Info (Cont.) Slide 18 Low - %Medium - %High - %N/A -% Q40. Shelve stacks and periodicals collections7.7%63.2%26.9%2.2% Q41. Shelve other collections (media, unbound periodicals, reserves) 6.9%65.8%25.3%1.9% Q42. Sort and pre-shelve materials for shelving18.4%58.5%20.1%3.0% Q43. Shifting18.2%49.2%27.1%5.5% Q44. Tidy/straighten stacks and other collections49.2%37.1%12.4%1.4% Q45. Search for books and other items (missing, lost, claimed returned) 7.4%59.5%29.2%3.9% Q46. Shelf reading (automated or physical)10.8%59.4%26.2%3.6% Q47. Building pick-ups /In house collection of materials38.9%30.3%10.3%20.6% Q48. Create new book display from scratch9.7%17.7%15.5%57.1% Q49. Sort and maintain new book display14.3%28.4%8.3%49.0% Q50. Retrieve items from book drop58.8%18.0%12.4%10.8% Q51. Deliver/retrieve library materials to faculty/departments across campus 20.8%16.0%4.8%58.4% Q52. Deliver/retrieve library materials from storage facility or branch libraries 7.2%11.9%3.9%77.0% Q53. Retrieve library materials from open stacks for patrons21.9%50.6%8.6%18.9% Q54. Retrieve library materials for patrons from closed stacks8.9%22.7%7.8%60.7% Q55. Check out/renew/check in library materials13.0%60.4%22.2%4.4% Q56. Sign out equipment to patrons (digital cameras, etc)7.7%40.9%17.4%34.0% Circulation Student Tasks - Handout Info Slide 19 Low - %Medium - %High - %N/A -% Q40. Shelve stacks and periodicals collections7.7%63.2%26.9%2.2% Q41. Shelve other collections (media, unbound periodicals, reserves) 6.9%65.8%25.3%1.9% Q42. Sort and pre-shelve materials for shelving18.4%58.5%20.1%3.0% Q43. Shifting18.2%49.2%27.1%5.5% Q44. Tidy/straighten stacks and other collections49.2%37.1%12.4%1.4% Q45. Search for books and other items (missing, lost, claimed returned) 7.4%59.5%29.2%3.9% Q46. Shelf reading (automated or physical)10.8%59.4%26.2%3.6% Q47. Building pick-ups /In house collection of materials38.9%30.3%10.3%20.6% Q48. Create new book display from scratch9.7%17.7%15.5%57.1% Q49. Sort and maintain new book display14.3%28.4%8.3%49.0% Q50. Retrieve items from book drop58.8%18.0%12.4%10.8% Q51. Deliver/retrieve library materials to faculty/departments across campus 20.8%16.0%4.8%58.4% Q52. Deliver/retrieve library materials from storage facility or branch libraries 7.2%11.9%3.9%77.0% Q53. Retrieve library materials from open stacks for patrons21.9%50.6%8.6%18.9% Q54. Retrieve library materials for patrons from closed stacks8.9%22.7%7.8%60.7% Q55. Check out/renew/check in library materials13.0%60.4%22.2%4.4% Q56. Sign out equipment to patrons (digital cameras, etc)7.7%40.9%17.4%34.0% Circulation Student Tasks - Handout Info (Cont.) Slide 20 Low - %Medium - %High - %N/A -% Q76. Pull books and other items for ILL16.4%55.1%16.8%11.7% Q77. Check out ILL materials to patrons/borrowing libraries 6.7%40.6%20.9%31.9% Q78. Renew ILL materials4.4%23.0%13.9%58.7% Q79. Communicate (by telephone, email, etc.) with other libraries on circulation related issues (overdues, etc.) 5.1%8.7%14.2%72.0% Q80. Work with staff on ILL problems5.5%30.6%26.7%37.3% Q81. Preliminary processing of ILL request forms5.1%28.7%22.8%43.3% Q82. Pack/unpack ILL shipments (OCLC or other)19.6%36.5%14.5%29.4% Q83. Order ILL materials3.9%7.5%17.6%71.0% Q84. Photocopy/scan ILL articles18.6%41.5%17.0%22.9% Q85. Process and send ILL articles electronically, fax, mail 4.7%26.8%24.0%44.5% Q86. Process physical ILL books and items9.1%31.2%23.7%36.0% Q87. File ILL paperwork12.2%26.4%12.6%48.8% Interlibrary Loan Student Tasks Handout Info Slide 21 Low - %Medium - %High - %N/A -% Q90. Answer directional questions34.3%42.6%12.5%10.6% Q91. Assist patrons with online catalog7.5%52.8%24.2%15.5% Q92. Assist patrons with database usage (print or save, etc.) 7.2%40.8%33.2%18.9% Q93. Assist patrons with basic reference questions6.0%33.6%27.5%32.8% Q94. Answer a detailed and involved reference question 6.8%2.3%29.1%61.9% Q95. Help patrons find materials in open stacks14.3%58.9%14.7%12.1% Q96. Teach patrons the basic use of a specific database 5.7%24.6%29.5%40.2% Q97. Maintain listing of periodical holdings5.7%11.0%8.3%75.0% Q98. Assist in distribution of a collection (organize items, pull items requested by others, etc) 10.6%33.6%9.4%46.4% Q99. Assist patrons with microform units6.8%28.5%14.4%50.2% Reference Student Tasks Handout Info Slide 22 Low - %Medium - %High - %N/A -% Q102. Add tattle tape to materials28.7%36.2%8.7%26.4% Q103. Add book covers to books14.7%39.1%11.3%35.0% Q104. Basic book repair (taping a book, etc)10.2%36.0%15.9%37.9% Q105. Advanced book repair (tipping in pages, gluing a binding, etc) 4.9%11.7%26.5%56.8% Q106. Receive/process purchased materials5.7%34.3%16.2%43.8% Q107. Pack/unpack shipment to outside bindery14.7%24.2%6.4%54.7% Q108. Pull unbound periodicals for bindery/discard14.1%30.8%11.4%43.7% Q109. Weed/recycle newspapers30.6%30.9%10.2%28.3% Q110. Alter records in online catalog3.0%

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