ux and security for the iot
TRANSCRIPT
UX and Security for the IoT
By Kevin Rohling
Who is this guy?
Kevin Rohling
Co-Founder/VP of Product at Emberlight Advisor at Ship.io/Electric Cloud
@kevinrohling
I help make Emberlight.
What makes IoT Hard/Fun?
Connected devices are complicated. How do you keep the experience simple and secure for your users?
User Experience at Home
The bar is pretty high.
User Experience at Home
Keys -Portable -Durable -Cheap to replace -Never run out of batteries
User Experience at Home
Keys -Portable -Durable -Cheap to replace -Never run out of batteries
User Experience at Home
Keys -Portable -Durable -Cheap to replace -Never run out of batteries
User Experience at Home
Keys -Portable -Durable -Cheap to replace -Never run out of batteries
User Experience at Home
Keys -Portable -Durable -Cheap to replace -Never run out of batteries
User Experience at Home
The Light Switch -Easy to understand -Tactile feedback -Inexpensive -Conveniently located
User Experience at Home
The Light Switch -Easy to understand -Tactile feedback -Inexpensive -Conveniently located
User Experience at Home
The Light Switch -Easy to understand -Tactile feedback -Inexpensive -Conveniently located
User Experience at Home
The Light Switch -Easy to understand -Tactile feedback -Inexpensive -Conveniently located
User Experience at Home
The Light Switch -Easy to understand -Tactile feedback -Inexpensive -Conveniently located
User Experience in the Connected HomeSmart Phone vs Light Switch.
User Experience in the Connected HomeSmart Phone vs Light Switch.
1. Find your phone 2. Turn it on 3. Unlock it (passcode) 4. Locate the “lights” app 5. Turn light on 6. Put your phone away
1. Walk up to the light switch 2. Flip the switch 3. Go back to bed
User Experience in the Connected Home
1) The smartphone is not the right answer. 2) If it’s not broken, don’t fix it. 3) New interaction models are possible.
User Experience in the Connected Home
1) The smartphone is not the right answer. 2) If it’s not broken, don’t fix it. 3) New interaction models are possible.
User Experience in the Connected Home
1) The smartphone is not the right answer. 2) If it’s not broken, don’t fix it. 3) New interaction models must be very low friction.
New Connected Home User Experiences
Voice Control
New Connected Home User Experiences
Dashboards
New Connected Home User Experiences
Remote Control 2.0
SENIC
IoT and Security
IoT devices are harder to secure.
-Limited hardware resources -Intermittent or no cloud connectivity -3rd Party Platform Integrations -Potentially multiple RF access points (i.e. Wifi, BLE, Zigbee, etc.)
IoT and Security
IoT devices are harder to secure.
-Limited hardware resources -Intermittent or no cloud connectivity -3rd Party Platform Integrations -Potentially multiple RF access points (i.e. Wifi, BLE, Zigbee, etc.)
IoT and Security
IoT devices are harder to secure.
-Limited hardware resources -Intermittent or no cloud connectivity -3rd Party Platform Integrations -Potentially multiple RF access points (i.e. Wifi, BLE, Zigbee, etc.)
IoT and Security
IoT devices are harder to secure.
-Limited hardware resources -Intermittent or no cloud connectivity -3rd Party Platform Integrations -Potentially multiple RF access points (i.e. Wifi, BLE, Zigbee, etc.)
IoT and Security
IoT devices are harder to secure.
-Limited hardware resources -Intermittent or no cloud connectivity -3rd Party Platform Integrations -Potentially multiple RF access points (i.e. Wifi, BLE, Zigbee, etc.)
2 Common IoT Device Vulnerabilities
1. Open BLE/LAN APIsInteracting with a device over the LAN or BLE should require authentication. Many devices allow unrestricted access via the same WiFi network or over BLE.
All access points should be secured.
2 Common IoT Device Vulnerabilities
2. Unrestricted ‘Reset To Factory’
Devices should be protected against physical theft or access. Changes to the network connection or re-assignment to another user account should be restricted.
IoT in the Cloud
Users are very sensitive about what information you store about them.
This makes sense, you are in their home. Don’t be creepy.