ux from 30,000ft - comp33512 - lectures 1 & 2 - week 1 - 2013/2014 edition #comp33512

Defining User Experience What Should You Expect? Everything is Wrong! HCI Foundations Wrapping Up

The User Experience

from 30,000ft#comp33512

Week 01 – Lectures 01/02

Simon Harper

University of Manchester

Semester 2 – 2013/14

last update: January 29, 2014

The User Experience from 30,000ft 1 / 38


Preamble Pop-Quiz

http://www.youtube.com/watch?v=mHfJuNHxbmc

The User Experience from 30,000ft Defining User Experience 2 / 38

http://www.youtube.com/watch?v=mHfJuNHxbmc


Preamble Pop-Quiz

1. What is the significance Tom’s

Diner in your everyday life?

2. Why is Tom’s Diner significant

for the User Experience?

3. What properties of Tom’s Diner

makes it so significant?

4. Why does the significance of

Tom’s Diner represent ‘Good’

science?

Figure Toms Diner



Preamble Pop-Quiz

1. What is the significance Tom’s

Diner in your everyday life?

2. Why is Tom’s Diner significant

for the User Experience?

3. What properties of Tom’s Diner

makes it so significant?

4. Why does the significance of

Tom’s Diner represent ‘Good’

science?Figure Toms Diner



Logistics

A Twenty teaching sessions with two extra to cover revision

topics grouped into double lectures on Wednesday’s from 10:00

until 12:00; in Semester 2.

B Three discussions in which the material for the coursework

will be examined; coursework will take the form of three, 250

word, discussions of key UX topics.

C I consider that you are all adults and I will treat you as such.

Attendance for all contact hours is entirely optional – however

from past years experience there is a direct correlation between

students who attend and those who get over 57% overall.

The User Experience from 30,000ft What Should You Expect? 4 / 38


Syllabus

I What Should You Expect

I Everything is Wrong!

I UX the Ghost

I It’s Complicated...

I Hat Racks for Understanding!

I What People Want!

I Don’t use a Napkin!

I Effective Use

I Efficient Use

I Emotional Use

I Engaging Use

I Judgment Without Cessation!

I Prove Yourself Wrong

I IRL



The View from 30,000ft

1. You should not confuse this high-level overview of the

domain with the knowledge you would acquire in a full

three-year degree programme.

2. Tools, techniques, and the mindset necessary to competently

approach your first user testing and user experience job.

3. Designed from a practical perspective and will enable you to

take a junior role in a user experience department, or

usability company.

4. Provide you with the overall knowledge to communicate with

others and make sensible suggestions regarding UX work.

5. Basis for future self study within the UX domain (Further

Reading and SAQs).



Origins

“UX as the practical application of research knowledge

repurposed from other domains into the user facing software

engineering process”

I UX is still very young, however, it does bring together a

number of already established areas within the HCI field;

I It is better for you to understand Manchester’s view, while

realising there may be different ones out there and that in the

end you will need to decide, after this course, the sort of UX

you wish to do and how you think about the area; therefore,

I Our notes are from scratch; there is no set UX text (more on

this late).



Coursework Submissions

1. You should submit all 250 word coursework assignments via

Blackboard.

2. These will be checked for length and plagiarism via the

Turn-It-In system; after which point they will be graded.

3. You will receive feedback and grades within two weeks of the

submission deadline.

4. Remember you can complete all coursework as soon as you

like – the deadlines are your last possible chance to submit.

5. If you would like step-by-step submission instructions, or if

you would like more information on just how the scripts will

be marked then see the Handout.



Coursework Submissions

Remember, No exceptions, No exemptions!

I The printer will be busy – this is not an excuse – you don’t

need to print;

I If the power goes off or the computer explodes – this is not

an excuse – back-ups;

I If your Hamster dies in a horrible ‘seed-choking’ accident –

this is not an excuse;

I You haven’t got a dog – it cannot chew your answers; and

I No, your USB pen has not been abducted by aliens! But,

I If you get hit by a bus; suffer a gruesome chain-saw accident;

are attacked by a loose buffalo along Oxford Road. . . I may

be lenient.



Coursework Submissions – Plagiarism

Don’t Do It!



Discussion Topics Coursework # 1

‘Understanding, Scoping and Defining User Experience: A Survey

Approach’ (10 Marks) – this work will enable you to understand

the scope and the inconsistencies still present within the UX

domain. It will enable you to understand that the definition of UX

is not yet fixed and is someway based on the interpretation of the

practitioner.Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort., Understanding,scoping and defining user experience: a survey approach., In Proceedings of the 27th international conference onHuman factors in computing systems, CHI ’09, pages 719–728, New York, NY, USA, 2009. ACM., ISBN978-1-60558-246-7., http://doi.acm.org/10.1145/1518701.1518813., URLhttp://doi.acm.org/10.1145/1518701.1518813.


http://doi.acm.org/10.1145/1518701.1518813

http://doi.acm.org/10.1145/1518701.1518813



‘Designing the Star User Interface’ (10 Marks) – the Star

interface is really where all GUI interfaces began. It takes the user

as a first and primary priority in the design and it is inconceivable

that you do not have an awareness of these classic design

principles as perspective computer science graduates.D. C. Smith, C. Irby, R. Kimball, B. Verplank, and E. Harslem., Designing the star user interface., BYTE, 7(4):242–282, 1982., URL http://www.guidebookgallery.org/articles/designingthestaruserinterface.


http://www.guidebookgallery.org/articles/designingthestaruserinterface



‘Voice Loops as Cooperative Aids in Space Shuttle Mission

Control’ (10 Marks) – this paper shows just how far UX and the

techniques which it inherits from human computer interaction can

go. We are mainly concerned with systems and objects which are

purely commercial, however, in this case failures in the human

interface can have serious consequences for a real-time mission,

including the loss of the vehicle. Further, these kind of UX

techniques can also be found in other critical interface

components such as those controlling nuclear power stations or

fly-by-wire aircraft.Jennifer C. Watts, David D. Woods, James M. Corban, Emily S. Patterson, Ronald L. Kerr, and LaDessa C.Hicks., Voice loops as cooperative aids in space shuttle mission control., In Proceedings of the 1996 ACMconference on Computer supported cooperative work, CSCW ’96, pages 48–56, New York, NY, USA, 1996.ACM., ISBN 0-89791-765-0., http://doi.acm.org/10.1145/240080.240188., URLhttp://doi.acm.org/10.1145/240080.240188.


http://doi.acm.org/10.1145/240080.240188

http://doi.acm.org/10.1145/240080.240188


Secondary ‘Text’

Zen and the art of motorcycle

maintenance: an inquiry into

valuesRobert M Pirsig., Zen and the art of

motorcycle maintenance: an inquiry

into values., Morrow, New York,

1974., ISBN 0688002307., URL

http://www.loc.gov/catdir/

description/hc044/73012275.

html.


http://www.loc.gov/catdir/description/hc044/73012275.html




Assessment Structure

I 30% of the assessment structure for this unit is made up

from the four coursework components, the remaining 70% is

from the final examination.

I Examination will be 1h:30m long and will be in two parts.

I The first part will be composed of 10 compulsory

multiple-choice questions (no negative marking); while

I The second part will be a choice of one question from two.

I The questions on the second part will require longer answers

and will be made up of sub questions.

I Topics will be drawn randomly from the course notes.



Assessment Structure – ‘MCQ’ Type Question

If we had a group of users and we tested their ability to use a

piece of software with no previous exposure, and we then tested

them again one month later after continued use of this software;

we will then have one group (40 users) with two scores (pre and

post exposure to the software) on one measure (our software

aptitude test). We now want to test whether a user’s scores are

higher or lower after exposure to the software, or before. In this

situation which statistical test might we use most effectively?

1. Chi-Square;

2. T-test;

3. One Way ANOVA;

4. Repeated Measures ANOVA; or a

5. Mann-Whitney U.



Assessment Structure – ‘Bookwork’ Type Question

A What do we mean by internal and external validity?

B What is the scientific method and why is it important?



Assessment Structure – ‘Discussion’ Type Question

A How does UX relate to standard software engineering

requirements analysis? B If there are no 100% correct answers

in UX, how do we decide what is right and what is wrong?



Assessment Structure – ‘Application of Technique’ Type

Question

A List six UX errors in this figure.

B You have been tasked with

proving that your companies

software is immediately learnable.

Design the experiments, discuss any

issues, and describe how you would

analyse the results.Figure BBC Homepage



Assessment Structure – ‘Original Thought’ Type

Question

A What is Quality, define and discuss, and explain why you have

come to this view and how it relates to the user experience.

B Of 49 medical articles, 45 claimed to have uncovered

effective interventions. Thirty-four of these claims had been

retested, and 14 of these, or 41 percent, had been convincingly

shown to be wrong or significantly exaggerated. Therefore

between a third and a half of the most acclaimed research in

medicine seems to be untrustworthy, is this a problem?



Notes

All are Electronic. . .

I https://dl.dropboxusercontent.com/u/2094833/

UX-Handout.pdf


UX-Notes.epub


UX-Notes.mobi


UX-Notes.pdf

I These are BIG but you don’t need to know it all.... . .


https://dl.dropboxusercontent.com/u/2094833/UX-Handout.pdf

https://dl.dropboxusercontent.com/u/2094833/UX-Handout.pdf

https://dl.dropboxusercontent.com/u/2094833/UX-Notes.epub

https://dl.dropboxusercontent.com/u/2094833/UX-Notes.epub

https://dl.dropboxusercontent.com/u/2094833/UX-Notes.mobi

https://dl.dropboxusercontent.com/u/2094833/UX-Notes.mobi

https://dl.dropboxusercontent.com/u/2094833/UX-Notes.pdf

https://dl.dropboxusercontent.com/u/2094833/UX-Notes.pdf


UX Site and Material

http://ocw.cs.manchester.ac.uk/ux/


http://ocw.cs.manchester.ac.uk/ux/


Expectations and Help

A My primary expectation is that you will talk to me, interact,

ask questions, and challenge me if you think I’m wrong; in general

be interested. B Anybody interested will be able to understand

this course and only by understanding will you be able to pass

your exams.

I am here to help. . .

I problems with the course itself,

I the work you are expected to do,

I problems in general (not course related),

I a need for more feedback either from your coursework or

from the questions posed within the course lectures,

I or anything else you are not clear on. . .



Expectations and Help

A Come to see me either at the end of each lecture or privately

in my ‘open house’ sessions. B If I can’t help you, or if you do

not feel comfortable talking to me (maybe because you have

a problem with my teaching) then you can talk in confidence

with your personal tutor, or your third-year supervisor.



Let’s Have a Break!

Back in 10 Minutes!

Come see me now if you have

Questions Regarding this Lecture!



Everything is Wrong!

“. . .most people are fools, most

authority is malignant, God does not

exist, and everything is wrong.”

The User Experience from 30,000ft Everything is Wrong! 26 / 38



Jacob Nielsen famously

suggests that usability

evaluations can be

conducted with only five

people, and this will

catch over 80% of the

usability errors present.




The Moon Orbits the Earth.

Figure Moon Orbiting the Earth?




Blind People Can’t See.

All Brains Have the Same

Organisation.




Blind People Can’t See.All Brains Have the Same

Organisation.




Vision is Parallel,

Hearing is Serial.

Figure Basilar Membrane




Count the Number of Times the Basketball is Passed...

http://www.youtube.com/watch?v=vJG698U2Mvo


http://www.youtube.com/watch?v=vJG698U2Mvo


Be Curious, Be Critical

“Coca-Cola invested in cutting-edge customer research to ensure

that New Coke would be a big success. Taste tests with

thousands of consumers clearly showed that people preferred it...

however. Hardly anyone bought it.”

“receiving information about their impact on the environment ...

people who said that providing them with information about how

much money they could save if they reduced consumption led to

them to use even more...

...interestingly, the message that most successfully changed their

behaviour (information about how neighbours were making

changes) was originally dismissed.”



HCI Foundations

As We May Think - Vannevar Bush

(1948)

“The human mind . . . operates by

association. With one item in its

grasp, it snaps instantly to the next

that is suggested by the association

of thoughts, in accordance with

some intricate web of trails carried

by the cells of the brain.”

The User Experience from 30,000ft HCI Foundations 33 / 38


HCI Foundations

The Mother of all Demos - Doug

Engelbart (1968)



HCI Foundations

http://www.youtube.com/watch?v=1MPJZ6M52dI


http://www.youtube.com/watch?v=1MPJZ6M52dI


HCI Foundations – Not Covering

I Adaptation;

I Customisation;

I Personalisation;

I Transcoding;

I Document Engineering;

I Cognitive Science;

I Neuroscience;

I Systems Behaviour;

I Interface Evolution;

I Emergent Behaviours;

I Apps and Agents;

I Widget R&D;

I Software Ethnography;

I P&F or Languages;

I Cognitive Ergonomics;

I Memory, Reasoning, &

Response;

I Learnability;

I Mental Workload;

I Decision-Making;

I Organisational Ergonomics;

I Socio-Technical;

I Community Ergonomics;

I Cooperative Work (CSCW);

I Mobility/Ubiquity.



To Do for next week...

1. Tom’s Diner SAQs Discuss

Next Week;

2. Read your notes up to ‘UX

Emergence’; finally,

3. Read ‘Understanding, Scoping

and Defining User Experience:

A Survey Approach’ –

Complete Coursework worth

10% – Submit by next week.

The User Experience from 30,000ft Wrapping Up 37 / 38


Any Questions?

Simon Harper 2.44 Kilburn Building

0161 275 0599 (OR x50599)

[email protected]

Office Hours: Friday 14:00–18:00

Figure Your Mild ManneredLecturer

The User Experience from 30,000ft Wrapping Up 38 / 38

[email protected]

ux from 30,000ft - comp33512 - lectures 1 & 2 - week 1 - 2013/2014 edition #comp33512

Technology

dening user experiencewhat

user testing

user experience department

irlthe user experience

user experience job

ftdening user experience3

ftdening user experience2

toms diner signicant