v attendant_ acceptance testing doc - 1.1

7/27/2019 V Attendant_ Acceptance Testing Doc - 1.1

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PROVISIONAL ACCEPTANCE TESTING

OF

V ATTENDATENT

INSTALLED & COMMISSIONED

FOR

WATEEN TELECOM

1


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LOGIN

Test Case No. 1 Prepared By:Azam Zia

Date:

Objective:To login in to the system

Steps:1. Open the v-attendant link2. Click Login from the menu.3. Enter Valid Username & Password4. ClickLogin button.

Expected Results:1. User logged in.2. if user logged from admin account , the following links on the menu are shown

a. Add Corporate Customerb. View Corporate Customerc. Add service Providerd. List Service Providere. Upload IVRf. List IVRsg. Change Passwordh. List CDRi. FAQs

j. Logout3. if logged in as corporate customer, the menu shown

a. Add user extensionsb. List user extensionsc. Voice Menusd. Upload IVRe. List IVRsf. Manage Departmentsg. Change Passwordh. List CDRi. FAQs

j. Logout4. if logged in from end user account, the menu has only one link

a. Change Passwordb. List CDRc. Logout

Actual Results:

2

Comments:


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Pass / Fail:

REPRESENTATIVES

Wateen- Engineering Wateen-BD

Name:

Signature:

3

Votel


4/32

FUNCTIONAL TESTS

ADD CORPORATE CUSTOMERS

Test Case No. 2 Prepared By: Date:Azam Zia

Objective:Add corporate customer individually

Steps:1. Open the v-attendant link2. Login as Admin.3. Click Add Corporate Customers Link from the menu4. System ask to enter

a. Company Nameb. Contextc. Access Code ( should be numeric)d. Voice menu Aliase. channels

5. Click Upload (all fields should be filled)Expected Results:

1. System uploads the customer and show message Record inserted Success fully2. Ask to enter new corporate customer

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

4

Votel


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ADD CORPORATE CUSTOMERS IN BULK


Date:

Objective:Add corporate customer in bulk

Steps:1. Open the v-attendant link2. Login as Admin.3. Click Add Corporate Customers Link from the menu4. Click Bulk Upload.5. Upload the file (.cvs format)6.

Check the option Do not consider first row (if first row is heading)of .cvs file7. Click upload.

Expected Results:

1. System should add/upload the customers and show message Record inserted Successfully

2. Ask to enter new corporate customerActual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering

Name:

Wateen-BD

Signature:

5

Votel


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VIEW CORPORATE CUSTOMERS


Objective:View the list of register corporate customer to edit or delete the records

Steps:1. Open the v-attendant link2. Login as Admin.3. Click View Corporate Customers Link from the menu

Expected Results:1. List of corporate customer is displayed in the form of table with fields:

a. Company Nameb. Contextc. Extensiond. Aliase. Service Providerf. Link to Edit the record

i. Click Editii. Can edit all the fields.

iii. Click Update to saveg. Delete the record

Actual Results:

6

Comments:


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Pass / Fail:

REPRESENTATIVES


Name:

Signature:

7

Votel


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ADD SERVICE PROVIDER


Date:

Objective:To add service provider.

Steps:1. Open the v-attendant link2. Login as Admin.3. ClickAdd Service Provider Link from the menu4. System ask to enter

a. Provider Nameb. Select Protocolc. Host Named. Porte. Extensionf. User Nameg. Password

5. Click Submit.Expected Results:

1. System register new service provider.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

8

Votel


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LIST SERVICE PROVIDER


Date:

Objective:View the list of added service provider.

Steps:1. Open the v-attendant link2. Login as Admin.3. ClickList Service Provider Link from the menu

Expected Results:

1. List of service provider is displayed in the form of table with fields:a. User Nameb. Hostc. Provider Named. Link to Edit the record


iii. Click Update to savee. Delete the record.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

9

Votel


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ADD USER EXTENSION


Objective:To add user extension.

Steps:1. Open the v-attendant link2. Login as Customer.3. Click Add User Extension Link from the menu4. Ask to enter

a. First Nameb.

Last Namec. User Extension

d. Department5. Click upload.

Expected Results:

1. New user extension is added to the system and show message Record inserted Successfully

2. Ask to enter new user extensionActual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering

Name:

10

Signature:

Wateen-BD Votel


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LIST USER EXTENSIONS


Date:

Objective:View the list of User Extensions.

Steps:

1. Open the v-attendant link2. Login as Customer.3. ClickList User Extensions Link from the menu

Expected Results:1. List of User Extensions are displayed in the form of table with fields:

a. Company Nameb. Extensionc. First Named. Last Namee. Departmentf. Delete the record.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVESWateen- Engineering

Name:

Wateen-BD

Signature:

11

Votel


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VOICE MENUS-ADD VOICE MENU


Objective:

Add new Voice Menus and also modify & delete existing Voice Menus.

Steps:1. Open the v-attendant link2. Login as Customer.3. ClickVoice Menus Link from the menu4. List of corporate access no. Shown.5. Click on the Voice Menu link.

Expected Results:1. System ask to fill the fields to add new sub menu:

a. Voice Menu Nameb. Select the Department from the drop down listc. Select the Welcome IVR from the drop down list.d. Select the number of seconds from the drop down list.e. Click Submit

2. New record is added and shown in the table down below.3. Link to Edit the record


iii. Click Update to save4.

Delete the record

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering

Name:

12

Signature:

Wateen-BD Votel


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VOICE MENUS-ADD VOICE MENU WITH VALIDATION CHECK


Objective:

Add new Voice Menus and also modify & delete existing Voice Menus.

Steps:1. Open the v-attendant link2. Login as Customer.3. ClickVoice Menus Link from the menu4. List of corporate access no. shown.5. Click on the Voice Menu link.

Expected Results:1. System ask to fill the fields to add new sub menu:

a. Voice Menu Nameb. Select the Department from the drop down listc. Select the Welcome IVR from the drop down list.d. Select the number of seconds from the drop down list.e. Click the Validate Check Box.

I. Select the Invalid # IVR from the drop down listf. Click Submit

2. New record is added and shown in the table down below.3. Link to Edit the record


iii. Click Update to save4. Delete the record

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

13

Votel


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VOICE MENU KEY SETTINGS


Objective:Set the action against each key in the main menu & sub menu.

Steps:1. Open the v-attendant link2. Login as Customer.3. ClickVoice Menus Link from the menu4. List of corporate customer are shown.5. Click on the key Setting link.

Expected Results:1. System ask to select the Voice Menu or Sub Menu from the drop down list2. Select the action against each number.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

14

Votel


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UPLOAD IVR


Objective:To add new IVRs in the system

Steps:1. Open the v-attendant link2. Login as Customer.3. Click Upload IVR Link from the menu4. ClickBrowse to search new IVR from the system.(.wav or .gsm format)5. Click Upload.

Expected Results:

1. New user extension is added to the system and show message Record inserted Successfully

2. Ask to enter new user extensionActual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering

Name:

15

Signature:

Wateen-BD Votel


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LIST IVR


Objective:To view the detail IVRs.

Steps:1. Open the v-attendant link2. Login as Customer.3. ClickList IVR Link from the menu4. List of IVR Files shown.5. Click on the Listen Menu link.

Expected Results:1. System asks to listen the IVR File.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering

Name:

16

Signature:

Wateen-BD Votel


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Manage Departments


Date:

Objective:

Add new department and delete existing departments.

Steps:1. Open the v-attendant link2. Login as Customer.3. ClickManage Departments Link from the menu4. System asks to fill the Department Name field.

a. Enter Department Name5. Click Add Department

Expected Results:1. New record is added and shown in the table down below under existing department list.2. Delete the record

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

17

Votel


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CHANGE PASSWORD


Objective:

Change an existing password of the Customer.

Steps:1. Open the v-attendant link2. Login as Customer.3. ClickChange Password Link from the menu4. System ask to fill the fields to change the password

a. Enter Old Passwordb. Enter New Passwordc. Confirm New Password5. Click Change Password

Expected Results:1. New Password is added and Password Change prompt shown.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering

Name:

Wateen-BD

Signature:

18

Votel


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LIST CDR


Objective:To view the detail record of the calls.

Steps:1. Open the v-attendant link2. Login as Customer.3. ClickList CDR Link from the menu

Expected Results:4. List of CDRs shown.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

19

Votel


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CALL FLOW:

WELCOME & DIAL EXTENSION IVR


Objective:Check whether welcome & extension IVR are played after dialing the access code.

Steps:1. Dial the Access Code.2. Dial the Extension.

Expected Results:1. IVR are played.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering

Name:

20

Signature:

Wateen-BD Votel


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DIAL VALID EXTENSION


Objective:Dial the extension.

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial the Valid Extension.

Expected Results:1. Call is transfer to the dialed extension.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

21

Votel


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DIALING INVALID EXTENSION


Date:

Objective:Dial invalid extension

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial the invalid Extension.

Expected Results:1. Listen IVR

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

22

Votel


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DIAL OPERATOR


Date:

Objective:Forward the call to the operator.

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial the 0.

Expected Results:1. Call is transfer to Operator.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

23

Votel


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iDirectory

Test Case No. 21 Prepared By:

Azam Zia

Date:

Objective:Transfer call to the I Directory

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial the 9.

Expected Results:1. Call is transfer to iDirectory.2. Listen IVR

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering

Name:

24

Signature:

Wateen-BD Votel


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iDirectory - TEST 1


Objective:Dial the extension and than do the directory search.

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial the extension.4. Dial 95. Enter first letter of the name.

Expected Results:1. Resulted 3 names are played of the same department.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering

Name:

Wateen-BD

Signature:

25

Votel


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iDirectory - TEST 2


Date:

Objective:Search the name if no match found after entering the first letter.

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial the extension.4. Dial 95. Enter first letter of the name6. If record not found7. Listen IVR8. Enter the first letter of the first & last name.

Expected Results:1. Resulted 3 names are played of the same department.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

Wateen- Engineering VotelWateen-BD

Name:

Signature:

26


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iDirectory - MAX TRIES EXCEED


Objective:Exceed the defined max number limit for extension tries.

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial an invalid extension.4. Repeat step 2 & 3 for 3 times

Expected Results:1. Call is forward to operator.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

VotelWateen- Engineering Wateen-BD

Name:

Signature:

27


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iDirectory - CALL NO ANSWER


Objective:I f the dialed extension does is busy, it should allow to dial another extension.

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial the extension.4. Listen tone for sometime.5. Listen to enter another extension number.

Expected Results:1. IVR Enter the extension number

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

28


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iDirectory - CALL BUSY


Objective:I f the dialed extension does not answer; it should allow to dial another extension.

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial the extension.4. Listen busy tone.5. Listen to enter another extension number.

Expected Results:2. IVR Enter the extension number

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

29


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iDirectory - Verify CDR


Objective:Check the Current release call detail from the v Attendant link.

Steps:1. Dial the Access Code.2. Listen to welcome & dial Ext. IVR3. Dial the extension.4. Hold the line.5. End the call.6. Open the v attendant link7. Login from the user account.8. Click List CDR.

Expected Results:1. View the details record of the last call.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

30


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REGISTERED NUMBERS


Objective:View the list of Register Numbers.

Steps:

1. Open the v-attendant link2. Login as Admin.3. ClickRegister Numbers Link from the menu

Expected Results:1. List of Register Numbers are displayed in the form of table with fields:

a. Hostb. User Namec. Stated. Date

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES


Name:

Signature:

31


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View Calls Detail Records


Objective:View the list of CDRs by searching criteria.

Steps:

1. Open the v-attendant link2. Login as Admin.3. ClickList CDR Link from the menu4. Ask to enter

a.

From (Start Date)b. To (End Date)c. Sourced. Destinatione. Destination Context

5. Click Search

Expected Results:2. List of CDRs are displayed in the form of table with fields:

e. Call Timef. Sourceg. Destinationh. Destination Contexti. Duration

j. Bill Sec.

Actual Results:

Comments:

Pass / Fail:

REPRESENTATIVES

VotelSateen- Engineering Wateen-BD

Name:

Signature:

v attendant_ acceptance testing doc - 1.1

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