valley (eugene, salem, corvallis) rental housing journal - august 2014

After the economy crashed in December 2007, nascent online peer-to-peer lend-

ing platforms quickly grew. They’ve since evolved into an increasingly popular investment alternative to Wall Street and other traditional op-tions.

Peer-to-peer lending isn’t new and it’s no passing fad, says P2P pioneer Brendan Ross, president of Direct Lending Investments LLC, (www.dirlend.com), which runs a short-term, high-yield small busi-ness loan fund.

“It’s a rebirth of the simplest and oldest way of making money: one individual loaning money to another and getting paid back with interest,” Ross says.

What makes this new incarnation different is accessibility.

“Online lenders like IOU-Central and Prosper.com make it easy for prospective lenders to find and fund borrowers through a website,” Ross says. “These platforms have auto-mated the underwriting process, in-cluding checking credit and looking at applicants’ bank accounts, so they can vet borrowers based on reliable information.”

Each online lending platform op-erates differently, but all vet appli-cants. The lender posts qualifying requests on its website, and private investors decide which to fund, ei-ther in their entirety or in part. At Lending Club, for instance, investors can choose to lend the entire amount requested by a borrower, or as little as $25 to multiple borrowers, which

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2. C23 Property Management Tips for Mastering E-mail ©

3. Dear Maintenance Men:

4. Multifamily NW Help, My Time’s Been Hijacked

Continued on page 7

Apartment residents have long held in high regard such amenities as a fitness

center, a patio, a washer/dryer and a pool, but now of equal importance as those features is having high-speed community-wide Internet service.

Having high-speed community-wide Internet service is now among the most desired amenities accord-ing to a 2013 survey by the National Multi Housing Council. More than 70 percent of respondents said that it was important or very important.

Easy enough, right? Practically every restaurant and coffee shop you visit has wireless Internet service. Most libraries have it. Many college campuses do too. If the corner Star-bucks (and mid-block Starbucks and other corner Starbucks) can pull this off, surely you can too. Is it as simple as expanding the WiFi you already have running in your business cen-ter or around the pool area? It’s not.

As many an apartment manager has discovered, there are a plethora of significant hurdles to setting up a WiFi system that provides consis-tent, fast and full coverage across a number of buildings and in open spaces.

It would be hard to design some-thing that would be tougher to bring WiFi to than an apartment commu-nity. Concrete. Stucco and wire fram-ing. Metal duct work. Hot-water heaters and washers and driers. Fire-places. And any number of devices in each unit trying to connect to the Internet. In fact, everything apart-ment communities have in quantity interfere with the microwave level frequencies that WiFi uses.

The vastness of the area to pro-vide coverage is yet another chal-lenge. Most WiFi access points (AP) have an indoor broadcast range of between 25 to 100 feet, so dozens

if not hundreds of AP units are re-quired to create complete coverage. These AP units need to be installed with great care and must operate in coordination so that all areas get coverage but that each signal doesn’t interfere with the other.

In most urban areas, all the other devices operating on the license-free radio frequency cause interference with WiFi systems, which weakens the signal and can cause interrup-tions. These devices include mobile phones, baby monitors, radios, two-way radios and other WiFi systems. Couple that with the small antenna most consumer devices have and you have connectivity issue.

Security is increasingly one of the biggest issues in setting up a WiFi system. Hackers target public WiFi systems that are weakly defended or are poorly designed, snooping about for sensitive information to ex-ploit. With the high-profile security breaches in the past few years, users are more conscience than ever of the need for top-quality security.

Perhaps the greatest hurdle in

installing community-wide WiFi in apartment communities has been the cost. The electronic hardware and cost of installing the equipment can easily top $100,000 (not to mention on-going maintenance), too great a price tag for most apartment com-munity owners to justify installing, leaving residents to each get their own Internet service.

But a few wireless internet ser-vice companies have developed new equipment, software and delivery methods that solve the issues that have long prevented apartment com-munities from installing campus-like WiFi. A growing number of apart-ment communities are installing the service and marketing the much-de-sired amenity.

Residents of the Emparrado Apartments, a 154-unit community in Mesa, have been receiving high-speed Internet service since the spring. In addition to faster speeds, resident are most excited about be-ing able to unbundled service from cable providers, saving money, and

Campus-Style WiFi Systems: The Amenity for Today

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Continued on page 6

2 Rental Housing March Valley •August 2014

RENTAL HOUSING JOURNAL VALLEY

According to a recent survey by Matrix Information, three billion people around the

globe have access to Internet-based services and E-mail. In addition, this report expects electronic commerce to grow from $3.2 trillion in 2013 to $6.2 trillion by the year 2015. Is your property management company ready for these exploding communi-cation and marketing trends? Is your leasing team ready to handle the E-mail just sent by 15 new prospects re-locating from Paris or Moscow? Read the tips in this article and learn how easy it is to master E-mail and profit from it…it’s just a few keystrokes away!

Tips for using E-mail with prospective new residents:

Ask your leasing teams to always use spell check before sending an E-mail to a future resident

• Have your teams read each E-mail twice before they send it, just to make certain it conveys exactly what they are trying to commu-nicate and it portrays the profes-sional image important to your property management company

• When sending an E-mail, the sub-

ject line must clearly summarize what the body of the E-mail says

• If your leasing teams are using the E-mail “reply” feature to respond to a future resident, make certain they reply by including the infor-mation the prospect sent in their original E-mail note. In addition, ask your leasing teams to include the name of the future resident throughout their E-mail reply.

Tips for using E-mail within your property management company:

When your leasing teams are using E-mail to communicate inter-nally, make certain they understand when to respond by E-mail and when to call the person who sent the original E-mail, depending on the tone or content of the E-mail

• Explain to your leasing teams how and when to use carbon copy {cc} and blind carbon copy {bcc} with E-mail

• Have a written company policy regarding the use of E-mail, clear-ly outlining the rules and expecta-tions of your company. Have this document signed by each person who will be accessing your E-mail

software

• Explain to your leasing teams that deleting an E-mail does not remove it from their computer system nor from the system of the person the E-mail was sent to. During several recent lawsuits, damaging E-mails that had been deleted were used in the courtroom to the surprise of the individuals and their property management companies

• Instruct your leasing teams about the extra care required if they re-ceive an E-mail that has an at-tached document, as this is where most computer viruses are hid-den. Many property management companies do not let their leasing teams send or open attached files

• E-mail files can easily be opened and read so confidential informa-tion like salaries, financial reports, social security numbers or credit card numbers should not be sent by E-mail.

Tips for using E-mail as a marketing tool:

E-mail can also be used as a pow-erful marketing tool to attract new residents or to better service your ex-

isting residents. Here are some tips: Aside from a small $15-$20 service charge per month, sending or receiv-ing E-mail is free. When compared to other forms of marketing…hav-ing your leasing teams send E-mails to new or existing residents is their least expensive form of marketing

• Imagine the marketing success your leasing teams will have if they had the E-mail address on the guest card of every future resident who visited their apartment com-munity over the past 12 months…and your leasing teams can stay in touch with these potential new residents for free!

• When your properties are using E-mail to handle resident questions or maintenance requests, a timely response is expected and required

• Create two separate E-mail lists…one for future residents and one for current residents so you can send appropriate marketing infor-mation to each group

• Create an E-newsletter which can be easily sent out on a weekly or monthly basis. Remember, since sending E-mail is free, your leas-

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C23 Property Management Tips for Mastering E-mail ©

Continued on page 5

Rental Housing Journal Valley • August 2014 3


Dear Maintenance Men: By Jerry L'Ecuyer & Frank Alvarez

Dear Maintenance Men:I am a firm believer in doing interior

and exterior inspections at my proper-ties. However, as I’m getting older, I find I am spending less time at the buildings, so I need to use my time constructively. What should I include in an inspection report to help me decide what work to do now or later?

Fred

Dear Fred:You are thinking ahead and that is

a good thing! Just because you visit the property less, does not mean the building requires less maintenance and as you know, routine mainte-nance issues evolve into costly re-pairs that could have been avoided. Here are some of the things we pay special attention to:

1: First and foremost, we look for potential hazards. Broken side-walks, poorly lit stairs, missing handrails; anything that can po-tentially cause an injury for a resi-dent or a guest. And, of course, we make sure those fire extin-guishers are functional and fire escape areas are clear of clutter.

2: It is important to check building exteriors for cracks in the founda-tion, open crawl spaces and any places in brick work or stucco where water might get into the walls during heavy rain. This in-cludes making sure that caulking around vents and piping is suffi-cient. We do a similar inspection of the roof, looking for spots were leaks might occur.

3: Make sure that all of the proper-ty's windows close smoothly and securely and identify any broken panes. Windows that leak or col-lect condensation on the sills can create major problems down the road.

3: Fire Hazards such as dryer vents should be inspected to make sure they are clear of lint and debris. Chimneys are inspected for cracks and proper ventilation. Both gas and electric water heaters pose fire and water hazards. Electrical connections are checked as are gas lines along with water pipe connections and venting.

4: Biannual furnace filter inspec-tions at the end of fall and spring will keep your HVAC systems operating at peak performance, while ensuring dangerous condi-tions are not present.

5: The most costly and damaging of all deferred maintenance is water related.

Plumbing throughout the building must be inspected to make sure that seals are secure, faucets are not leaking and pipes are in good condition. Residents should be encouraged to report leaks and drips. A small leak under a cabi-net can create serious damage if left unchecked.

6: Inspect breaker boxes and all elec-trical equipment:

7: Include washing machines, ga-rage door openers and other me-chanical devices such as garbage disposal units and re-circulation pumps etc. in your inspections. Check for loose wires, water leaks and unsafe conditions.

This is only a partial list and indi-vidual buildings may differ in their needs.

Dear Maintenance Men:It is currently summer time and that

is when we get the most vacancies. How do I keep my residents from moving?

Denise

Dear Denise:According to the 2011 national res-

ident study, "Getting Inside the Head of the Online Renter," the number one factor in a resident's decision to renew a lease is "Quality of Mainte-nance Services."

Additionally, the current Satis-Facts Insite® Index for Work Orders indicates that 18% of all service re-quests are not completed right the first time. And of those, only one-third of residents received notifica-tion that there would be a delay in completing the request.

What the above means is poor maintenance service can lead to higher vacancies. It does not mat-ter if you have 10 units or 100 units; maintenance is a critical tool in the physical well-being of your property and the happiness of your residents. Think of it this way. A service call and parts may cost $250 to service a broken washing machine or water heater, resulting in a satisfied resi-dent. However, a resident having to live with a broken washing machine or intermittent hot water may elect to move rather than dealing with the hassle of calling in repeated service requests. That resident vacating will now cost the owner thousands of dollars in loss rent and rehab work to bring the unit back to rent ready condition. Good maintenance is a year round tool to keeping your in-vestment healthy and your residents paying the rent month after month.

Dear Maintenance Men:I have been hearing the term “Aging

in Place” more and more lately. What does it mean and how does it affect my apartment building?

Harold

By Jerry L'Ecuyer & Frank AlvarezDear Maintenance Men:

Continued on page 6



Does it feel like you manage your schedule

or does your sched-ule manage you? I’ve started days focused,

with my task-list in front of me ready to tackle the day. Then I opened up my email, received some phone calls, had people walk into my of-fice needing instruction, and before I knew it I had completely lost focus on my task list allowing my day to be hijacked. We can’t always control the hours we work, the interruptions or additional tasks we have to complete but there is a way to manage it more successfully and to focus on the right things. I’m going to share ten tips that have helped me over the years to have more balance in my life and to take control of the busy chaotic de-mands of my career.

1. The first step is to conscious-ly set your priorities. This includes priorities for work and for life. De-termine what is most important to

you and what your goals are. Pick your top 5 (keep it simple) and stay focused on these. Take time each morning to review your priorities reminding yourself to block out time each day that will focus on what is important to you. Live a life that re-flects the priorities you have set.

2. Track your time for one week. Look for time wasters that suck up your day without being ob-vious. These may include social me-dia sites, news feeds, personal calls, shopping online, or a gossiper in the office. You may notice that in addi-tion to wasting your time, they drain your energy too! Identify times in the day that you are more productive and schedule more challenging tasks during those times.

3. Use Microsoft Outlook or other electronic calendar programs to schedule out your month as much as possible in advance. Organizing your schedule puts you in a pro-active frame of mind. Schedule one thing you look forward to doing ev-

ery day. These are the items in your day that reenergize you and give you the energy and focus you need to ac-complish the other tasks in your day that you don’t like as much. Keep your commitments to personal ap-pointments on your schedule. If you have something fun on your sched-ule (for instance making it to your son’s baseball game) then you will work harder and stay focused so you don’t have to cancel or show up late.

4. Make health a priority. Get-ting up earlier in the morning is not always the easiest thing for most of us to do but the benefits of taking time to exercise are proven. Studies show that you deal with stress much bet-ter when you regularly exercise and you also have more energy and fo-cus. Make sure you get enough sleep every night. This can have an impact on your focus during the day and also helps maintain a healthy weight. Plan out your meals for the week to ensure you have healthy snacks and lunches throughout the day. I hear

a lot of people say “I haven’t eaten all day” and they wonder why they are so tired. Drink plenty of water to stay hydrated. Drinking water can give you that boost of energy and fo-cus you are looking for in the middle of the afternoon. Make space in your life for quiet time. This is a great time to reflect on life and if you are living your priorities.

5. Learn to say “no”. I admit this is not something I am good at but over time I have learned that there is not choice, I can’t do it all. One of my mentors taught me that it is important to say “yes” to the right things and equally as important to turn down projects that are too much to handle at that time. Over com-mitting will spread you too thin and then you aren’t great at anything.

6. Ask for support. Asking for help on projects is not a sign of weak-ness but shows you know when you need help. Be sure to have people in your life that are positive and help to support you. Delegate. This em-

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Help, My Time’s Been Hijacked

Continued on page 7



ing teams will have lots more flexibility. In addition, E-newslet-ters portray a professional image about your property manage-ment company and are quick to be passed-along to others, thus expanding the reach and exposure for your marketing

• When sending E-mail, have your leasing teams develop a five to seven line signature which is auto-matically placed at the bottom of every E-mail they send out. This signature line will further pro-mote their apartment community, your corporate website and can be changed on a daily basis, if neces-sary

• Use E-mail to stay in touch with the media in your area, especially if your apartment communities have any exciting events or com-munity projects to announce

• The E-mail address at each of your properties should be included on every business card, every bro-chure, on any sales information and with all print advertising.

Want to hear more about this im-

portant topic or ask some additional questions about how to use E-mail as a powerful marketing tool? Send an E-mail to [email protected] and The Coach will E-mail you a free PowerHour invitation.

Author’s note: Ernest F. Oriente, a business coach/trainer since 1995 [32,320 hours], serving

property management industry professional since 1988--the author of SmartMatch Alliances™, the

founder of PowerHour® [ www.powerhour.com ], the founder of PowerHour SEO [ www.power-

hourseo.com ], the live weekly PowerHour Leader-ship Academy [ www.powerhourleadershipacademy.

com/pm ] and Power Insurance & Risk Manage-ment Group [ www.pirmg.com ], has a passion for coaching his clients on executive leadership, hiring and motivating property management SuperStars,

traditional and Internet SEO/SEM marketing, com-petitive sales strategies, and high leverage alliances

for property management teams and their leaders. He provides private and group coaching for property

management companies around North America, executive recruiting, investment banking, national utility bill auditing, national real estate and apart-

ment building insurance, SEO/SEM web strategies, national WiFi solutions [ www.powerhour.com/

propertymanagement/nationalwifi.html ], powerful tools for hiring property management SuperStars

and building dynamic teams, employee policy manuals [ www.powerhour.com/propertymanage-

ment/employeepolicymanuals.html ] and social media strategic solutions [ http://www.powerhour.

com/propertymanagement/socialmedialeadership.html ]. Ernest worked for Motorola, Primedia and

is certified in the Xerox sales methodologies. Recent interviews and articles have appeared more than

8000+ times in business and trade publications and in a wide variety of leading magazines and news-

papers, including Smart Money, Inc., Business 2.0, The New York Times, Fast Company, The LA Times, Fortune, Business Week, Self Employed America and The Financial Times. Since 1995, Ernest has written 225+ articles for the property management industry

and created 400+ property management forms, business and marketing checklists, sales letters and presentation tools. To subscribe to his free property

management newsletter go to: www.powerhour.com. PowerHour® is based in Olympic-town…Park City,

Utah, at 435-615-8486, by E-mail [email protected] or visit their website: www.powerhour.com


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The Coach ...continued from page 2



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Dear Harold:Aging in place is defined as liv-

ing in the community with a level of independence for as long as possible without the need of in home care. The biggest barrier to aging in place is our homes. Most homes and rent-al communities are ill equipped for long term aging in place residents. As an eye opening statistic, the Baby Boomer generation is 25 percent of the population and the first of the Boomers turned 65 in 2011 and the last will turn 65 in 2029.

As apartment owners and man-agers, we need to pay attention to this aging trend and not be caught off guard. Aging in place means big-ger showers with wider doors, taller toilets, grab bars and bath sinks that

will accommodate wheelchairs etc. As your units come up for rehab over time, think about these improve-ments; they might just be money in the bank for the long run.

Bio: Please call: Buffalo Mainte-nance, Inc for maintenance work or consultation. JLE Property Manage-

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WiFi ...continued from front page

in the flexibility of service, said Deb-bie Achs, property manager.

“I live here and I am dumping the Internet portion of my cable service,” she says. Most residents don’t want a land line phone, and a good portion want to drop cable TV service, given the increasing cost.

Having campus-style WiFi has made the property more attractive to potential residents, Achs said. “It's been the one amenity that every single potential resident has asked about,” she said. “It's been a huge in-fluence. It just opens the door to new and better things.”

How have wireless Internet ser-vice companies overcome the diffi-culties in having campus-style WiFi in apartment communities?

First, they’ve taken advantage of the high-speed and high-capacity data packages available directly from data center operators. By eliminating

the cable or satellite dish companies from the equation, end users get In-ternet service at a fraction of the pri-or cost and the apartment communi-ty owners can establish a new profit source. Installation costs are typical-ly borne by the Internet service com-panies, who earn a return from the monthly charge to end-users.

“The technical solutions were dif-ficult; we tried many designs that just didn’t perform,” said Rory Conaway, a well-known radio frequency engi-neer and owner of Phoenix-based Triad Wireless, which designed and installed the campus-style Wi-Fi sys-tem that was installed at the Empar-rado Apartments. “But we knew the market demand for campus-style WiFi was strong and worth the engi-neering and technical effort.”

At the behest of Red Hot-Spot Company, a start-up Internet ser-vice provider, Triad Wireless spent

more than a year in R&D creating a proprietary Wi-Fi design for apart-ments. Access points are where end users connect to the Internet. Triad’s design uses access points that are a third the size of the smallest access point previously on the market. The small size and increase in power made it possible to design and build a campus-style WiFi system that overcomes stucco, steel, firewalls and a geographically spread com-munity, Conaway said.

Concurrently, Red Hot-Spot de-veloped a proprietary software system that manages each account separately, blocks external sharing, allows each household to have mul-tiple devices connected at any one time, manages gamers, and manages the revenue and service components.

“It seems like a simple task – hav-ing multiple users and multiple de-vices trying to connect from one apartment unit – but it was quite a challenge to develop the software to allow that to happen without con-nection and security issues,” said Red Hot-Spot President Zach Spain.

Security for end users was also addressed in designing the cam-pus-style WiFi system, Spain said. Rather than users having to rely on the security filter on their home com-puter and devices, which are often outdated or over-matched, users of

campus-style WiFi are protected by a commercial security system that filters out threats and dangers before they ever get reach users' computers.

“This is a level of security typical-ly found at Fortune 500 companies,” Spain said. “We knew we had to of-fer that kind of peace of mind on a WiFi system, given that it’s viewed as a shared system and because of the increasing level of threats on the Internet.”

The Phoenix-based company, which is just two years old, has in-stalled campus-style WiFi in a num-ber of communities in Phoenix and Tucson, and expects to start con-struction on dozens of communities throughout the Southwest by fall.

D.J. Burrough is a Scottsdale-based freelance writer. His work has appeared in Urban Land Institute Magazine, The New York Times, The Dallas Morning

News, The Christian Science Moni-tor and The Arizona Republic. Red

Hot-Spot is a Phoenix-based wireless Internet service company that creates

campus-style WiFi in commercial and multifamily housing settings. For more

information contact Red Hot-Spot at www.redhotspot.net or call 1-800-468-

6851.


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powers your teams when they know you trust them with responsibility. If you think no one can do it better than you then you need to reevalu-ate your perspective. Hiring smart people that you can develop and delegate to is a positive reflection of your abilities.

7. Dale Carnegie says “About 90% of the things in our life are right. Make sure you don’t overlook the 90% that is right because you are focusing on the 10% that isn’t.” Do you waste a lot of energy focused on the things that are going wrong? Ask yourself “how much of this is in my control?” It isn’t worth your time to focus on the things you have no con-trol over. Spend your energy coming up with solutions on the things you actually can have an impact on.

8. Take vacations. Plan your vacations in advance. Schedule you vacations at the right time of the month to avoid critical deadlines or meeting. Make sure you are choos-ing adequate coverage during your absence and give everyone the tools needed to handle any emergencies that may arise. Learn to let go for that week and turn off your email. If your team can’t handle things while you are gone then you may need to reevaluate your hiring and train-ing skills. If you have done your job well you should be able to leave for a week without any problem.

9. Find a mentor. This can be a formal or informal arrangement.

Look around you for someone that has their time management and work life balance figured out (or at least they appear to). Ask them to help you to review your habits and work style to improve your efficien-cy. Glean from them as much as you can and adopt their good habits.

10. You will have to put in extra hours when learning a new skill or taking on a new project but it if it re-lated to achieving your bigger career goals it is worth it and will pay off. Successful people will put in the time when needed and aren’t focused on punching a clock.

These ten tips are the tools that best helped me to manage my sched-ule more effectively. But I have one last tip that sums it up for me. Be passionate about what you do. When you find your drive and passion for what you do at work and in life it will give you more energy to keep going. Be sure to surround yourself with smart, positive people who are passionate about what they do. They are energizing and will rub off on you. In turn pass along your passion for life to others. Be the person that leaves a positive impact on everyone around you. Make an impact!


VALLEY

Hijacked ...continued from page 4 3 Tips ...continued from front page

adds protection if one defaults.Investors can manually choose

which loans to fund, or they can ask the platform to choose within certain parameters. Yields on a portfolio of loans can be 10 percent or more, Ross says.

He offers these tips for investors in three tiered financial levels:

• Investing $10,000 to $24,000: Visit the Lending Club and Pros-

per.com websites, and choose the one that most appeals to you, Ross says.

“Open an account in a tax-deferred IRA and shift a portion of your in-vestments out of stocks and into lending,” he says.

The reason for that is interest in-come is taxed at a higher rate than the capital gains from stocks. Deferring those taxes until you begin spending from the IRA will help keep a lid on your current tax bill.• Investing $25,000 to $100,000:

At $25,000, you have enough mon-ey to start getting professional advice about which loans to choose and how much to invest in each.

“I recommend going to www.lend-academy.com/invest because it’s run by Peter Renton, who’s very knowl-edgeable,” Ross says. “You choose between a conservative or balanced portfolio – I recommend balanced for higher yield -- and they’ll choose the loans for you and put them in your account.”

The fee is just 0.95 percent.

• Investing more than $100,000: Accredited investors have privi-

leged access – they can shop around for private fund pools, Ross says.

“As P2P matures, borrower catego-ries that have always had the highest yields, such as small businesses, be-come available as private fund pools that are managed to deliver the high-est yields,” he says.

These pools form mutually benefi-cial relationships with the P2P lend-ing platforms, allowing the platforms to serve a larger volume of borrow-ers. The private funds get well-vetted borrowers from the platforms and manage the funds to the maximum benefit of all their investors.

“Everybody wins,” Ross says, “in-cluding the borrowers, who get fast loans at reasonable rates.”

About Brendan RossMoney manager Brendan Ross is a

peer-to-peer lending first adopter who has become an expert in this non-tradi-tional transaction. The president of Di-rect Lending Investments LLC, (www.dirlend.com), which runs a short-term,

high-yield small business loan fund, he previously ran a number of other

companies, including ReserveAmerica, the world’s largest outdoor recreation

reservation company.


VALLEY



Current Interest RatesMultifamily Mobile Home Parks Fixed rates start @ low 3%Office Retail/Industrial/MOD Fixed rates start @ mid 3%

ATTENTION COMMERCIAL PROPERTY OWNERSNeed Financing for an Investment Property?

Al Williams, American Commercial [email protected]

800.265.3860

“I listened to Al Williams.”

WARNING! Working directly with Chase Bank, Umpqua Bank, Union Bank, Opus Bank, America West, Fannie Mae, Freddie Mac, etc. can be Dangerous To Your Financial Health!You Should Be Asking Yourself These Questions: Do You Really Think Any Commercial Lender Is Working In Your Best Interests? NO ONE within those institutions is working for you. Staff employed by these lenders are making decisions based on what is in the best interests of the lender – NOT YOU!Doesn’t It Cost More to Use a Mortgage Broker? NO – in almost ALL cases I save investors thousands of dollars and weeks of frustration.

What Lending Sources Do You Use? I have access to dozens of commercial lenders with dozens of different and innovative loan products. You have choices – and are not STUCK with just one lender and whatever they have for a loan program. How Do I Reach You? I will come to you! Doubtful you will get any other banker to come right to your home or office and sit down with you to discuss financing in detail. Free Framed Print When We Meet! If you are going to need a new commercial loan anytime in the next 12-24 months, you should seriously consider moving NOW. If you are ready to start the financing process, just email me or give me a call. When we meet, I will bring as a gift a beautifully framed print of the cartoon below with your name on it – a keepsake for your home or office.

48-HOUR NOTICE OF ENTRYTENANT(S): ____________________________________________________ DATE:________ADDRESS: ____________________________________________________ UNIT: _________CITY: _________________________________________ STATE: __________ ZIP: _________48-HOUR NOTICE OF ENTRYPursuant to RCW 59.18.150, this is your 48 hour notice that your landlord or their agents will be

entering the dwelling unit and premises located at (Address)______________________________________________________________________________on between the hours of and . (Date) (Time) (Time)The entry will occur for the following purpose:______________________________________________________________________________

______________________________________________________________________________ Landlord Phone

Method of Service: Personal Service: Post and Mail: ** Add one additional day for compliance if served by post and mail.

WA-RTG-40 Washington

©2009 NO PORTION of this form may be reproduced without written permission.

CHECK-IN/CHECK-OUT CONDITION REPORTTENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNIT: ______________CITY: ___________________________________ STATE: ________ ZIP: _________________Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor IN Out In Out In OutLIVING AREAS KITCHEN BEDROOM 3Walls Walls Walls

Windows Stove/Racks WindowsBlinds/Drapes Refrigerator Blinds/DrapesRods Ice Trays RodsFloor Shelves/Drawer FloorCarpet/Vinyl/Wood Disposal Light FixturesLight Fixtures Dishwasher Doors/WoodworkDoors/Woodwork Counter Tops LocksLocks Cabinets CeilingsCeilings Sink Electric OutletsElectrical Outlets FloorGarbage Cans WindowsTV Antenna/Cable Blinds/Drapes BATH ROOMFireplace

Towel BarsCleanlinessSink & Vanity

ToiletBEDROOM 1 BEDROOM 2 Tub/ShowerWalls Walls Fan (Exhaust)Windows Windows FloorBlinds/Drapes Blinds/Drapes Electric OutletsRods Rods Light FixturesFloor FloorLight Fixtures Light Fixtures Essential ServicesEssential ServicesDoors/Woodwork Doors/Woodwork PlumbingLocks Locks HeatingCeilings Ceilings ElectricityElectrical Outlets Electric Outlets Hot Water

Smoke Detectors

OR-RTG-20 Oregon

PET AGREEMENTTENANT INFORMATION

TENANT(S): ____________________________________________________ DATE:________ADDRESS: ____________________________________________________ UNIT: _________CITY: _________________________________________ STATE: __________ ZIP: _________

DESCRIPTION OF PET(S)

1) Type _______________ Breed _______________ Size ______ Age __ Weight ___ Color ____ Name ________ Vaccinations: Yes____ No____ License Number: ______________



Additional Security Deposit Required:$

AGREEMENTTenant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) understands that the additional pet(s) are not permitted unless the landlord gives tenant(s) written permission. Tenant(s) agree to keep the above-listed pets in the premises subject to the following terms and conditions:

1) The pet(s) shall be on a leash or otherwise under tenant’s control when it is outside the tenant’s dwelling unit. 2) Tenant(s) shall promptly pick up all pet waste from the premises promptly. 3) Tenant(s) are responsible for the conduct of their pet(s) at all times. 4) Tenant(s) are liable for all damages caused by their pet(s). 5) Tenant(s) shall pay the additional security deposit listed above and/or their rental agreement as a condition to keeping the pet(s) listed above. 6) Tenant(s) shall not allow their pets to cause any sort of disturbance or injury to the other tenants, guests, landlord or any other persons lawfully on the premises. 7) Tenant(s) shall immediately report to landlord any type of damage or injury caused by their pet. 8) This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement shall constitute a material breach of the rental agreement.

_____________________________ ______________________________Landlord Tenant ______________________________ Tenant

nogerO 42-GTR-RO


CHECK-IN/CHECK-OUT CONDITION REPORTTENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNIT: ______________CITY: ___________________________________ STATE: ________ ZIP: _________________Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor

Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor







Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor IN Out In Out In OutLIVING AREAS

KITCHENBEDROOM 3

WallsWalls

WallsWindowsStove/Racks

WindowsBlinds/Drapes

RefrigeratorBlinds/Drapes

RodsIce Trays

RodsFloorShelves/Drawer

FloorCarpet/Vinyl/WoodDisposal

Light FixturesLight Fixtures

DishwasherDoors/Woodwork

Doors/WoodworkCounter Tops

LocksLocksCabinets

CeilingsCeilings

SinkElectric Outlets

Electrical OutletsFloor

Smoke DetectorsGarbage Cans

WindowsTV Antenna/CableBlinds/Drapes

BATH ROOMFireplace

Towel BarsCleanliness

Sink & Vanity

ToiletBEDROOM 1BEDROOM 2

Tub/ShowerWalls

WallsWindows


5 REASONS TO USE RENTEGRATIONColor Standards for National Tenant Network Logo

• Logos are provided on the CD in all three forms: all black, reversed to white, or in PMS 280 Blue/PMS 7543 Gray spot or 4/color applications. Please see below for speci�c use examples.

• No other colors are acceptable for use for the logo.

• No altering of the logo is allowed. If you have a special circumstance that requires something not provided on the CD, please call NTN NA TIO NAL HEADQUAR TERS 1.800.228.0989 for assistance.

• Logos should not be put over a busy background.

BLACK WHITE (with 40% gray circle)

PMS 280/PMS 7543 over colorBlue PMS 280/Gray PMS 7543

1. Access - Rentegration.com is a web based,

access to forms generation, archives, prop-erty management database, basic account-ing, vendor ordering and other services.

2. Rental and Lease Forms - Unlimited use

forms. All Rentegration.com forms are cre-ated by attorneys and/or local rental hous-ing associations.

- Owners and managers can track income and expense for each unit, property and company. Per-fect for mid and small size property manag-ers and independent rental owners, who neither have the need or budget for larger, more expensive software.

4. Management Database - Rentegration.com is an easy to use, database driven soft-

from the database. The modules are all in-tegrated and work together. For example, a customer can use the rent-roll function to identify all delinquencies, apply fees, and create eviction forms with a few simple clicks of the mouse.

5. Value - Large property management companies that use Rentegration.com for only forms generation will save time and money over other methods. Mid and small size property managers and independent rental owners can manage their entire busi-ness at a fraction of the cost of other soft-ware and forms.

www.Rentegration.com

Exclusive Industry Partner of:

ARIZONA, ALASKA, CALIFORNIA, COLORADO, DELAWARE, FLORIDA, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, MASSACHUSETTS, NEVADA, NEW JERSEY, NEW YORK, NORTH CAROLINA, OHIO, OREGON, PENNSYLVANIA, TEXAS, UTAH, WASHINGTON, WASHINGTON D.C., WEST VIRGINIA & MORE.

[email protected] 7346-339-305

48-HOUR NOTICE OF ENTRYTENANT(S): ____________________________________________________ DATE:________ADDRESS: ____________________________________________________ UNIT: _________CITY: _________________________________________ STATE: __________ ZIP: _________48-HOUR NOTICE OF ENTRYPursuant to RCW 59.18.150, this is your 48 hour notice that your landlord or their agents will be

entering the dwelling unit and premises located at (Address)______________________________________________________________________________on between the hours of and . (Date) (Time) (Time)The entry will occur for the following purpose:______________________________________________________________________________

______________________________________________________________________________ Landlord Phone

Method of Service: Personal Service: Post and Mail: ** Add one additional day for compliance if served by post and mail.



CHECK-IN/CHECK-OUT CONDITION REPORTTENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNIT: ______________CITY: ___________________________________ STATE: ________ ZIP: _________________Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor IN Out In Out In OutLIVING AREAS KITCHEN BEDROOM 3Walls Walls Walls

Windows Stove/Racks WindowsBlinds/Drapes Refrigerator Blinds/DrapesRods Ice Trays RodsFloor Shelves/Drawer FloorCarpet/Vinyl/Wood Disposal Light FixturesLight Fixtures Dishwasher Doors/WoodworkDoors/Woodwork Counter Tops LocksLocks Cabinets CeilingsCeilings Sink Electric OutletsElectrical Outlets FloorGarbage Cans WindowsTV Antenna/Cable Blinds/Drapes BATH ROOMFireplace

Towel BarsCleanlinessSink & Vanity

ToiletBEDROOM 1 BEDROOM 2 Tub/ShowerWalls Walls Fan (Exhaust)Windows Windows FloorBlinds/Drapes Blinds/Drapes Electric OutletsRods Rods Light FixturesFloor FloorLight Fixtures Light Fixtures Essential ServicesEssential ServicesDoors/Woodwork Doors/Woodwork PlumbingLocks Locks HeatingCeilings Ceilings ElectricityElectrical Outlets Electric Outlets Hot Water

Smoke Detectors

OR-RTG-20 Oregon

PET AGREEMENTTENANT INFORMATION

TENANT(S): ____________________________________________________ DATE:________ADDRESS: ____________________________________________________ UNIT: _________CITY: _________________________________________ STATE: __________ ZIP: _________

DESCRIPTION OF PET(S)




Additional Security Deposit Required:$

AGREEMENTTenant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) understands that the additional pet(s) are not permitted unless the landlord gives tenant(s) written permission. Tenant(s) agree to keep the above-listed pets in the premises subject to the following terms and conditions:

1) The pet(s) shall be on a leash or otherwise under tenant’s control when it is outside the tenant’s dwelling unit. 2) Tenant(s) shall promptly pick up all pet waste from the premises promptly. 3) Tenant(s) are responsible for the conduct of their pet(s) at all times. 4) Tenant(s) are liable for all damages caused by their pet(s). 5) Tenant(s) shall pay the additional security deposit listed above and/or their rental agreement as a condition to keeping the pet(s) listed above. 6) Tenant(s) shall not allow their pets to cause any sort of disturbance or injury to the other tenants, guests, landlord or any other persons lawfully on the premises. 7) Tenant(s) shall immediately report to landlord any type of damage or injury caused by their pet. 8) This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement shall constitute a material breach of the rental agreement.

_____________________________ ______________________________Landlord Tenant ______________________________ Tenant

nogerO 42-GTR-RO


CHECK-IN/CHECK-OUT CONDITION REPORTTENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNIT: ______________CITY: ___________________________________ STATE: ________ ZIP: _________________Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor








Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor IN Out In Out In OutLIVING AREAS

KITCHENBEDROOM 3

WallsWalls

WallsWindowsStove/Racks

WindowsBlinds/Drapes

RefrigeratorBlinds/Drapes

RodsIce Trays

RodsFloorShelves/Drawer

FloorCarpet/Vinyl/WoodDisposal

Light FixturesLight Fixtures

DishwasherDoors/Woodwork

Doors/WoodworkCounter Tops

LocksLocksCabinets

CeilingsCeilings

SinkElectric Outlets

Electrical OutletsFloor

Smoke DetectorsGarbage Cans

WindowsTV Antenna/CableBlinds/Drapes

BATH ROOMFireplace

Towel BarsCleanliness

Sink & Vanity

ToiletBEDROOM 1BEDROOM 2

Tub/ShowerWalls

WallsWindows


5 REASONS TO USE RENTEGRATIONColor Standards for National Tenant Network Logo

• Logos are provided on the CD in all three forms: all black, reversed to white, or in PMS 280 Blue/PMS 7543 Gray spot or 4/color applications. Please see below for speci�c use examples.

• No other colors are acceptable for use for the logo.

• No altering of the logo is allowed. If you have a special circumstance that requires something not provided on the CD, please call NTN NA TIO NAL HEADQUAR TERS 1.800.228.0989 for assistance.

• Logos should not be put over a busy background.

BLACK WHITE (with 40% gray circle)

PMS 280/PMS 7543 over colorBlue PMS 280/Gray PMS 7543

1. Access - Rentegration.com is a web based,

access to forms generation, archives, prop-erty management database, basic account-ing, vendor ordering and other services.

2. Rental and Lease Forms - Unlimited use

forms. All Rentegration.com forms are cre-ated by attorneys and/or local rental hous-ing associations.

- Owners and managers can track income and expense for each unit, property and company. Per-fect for mid and small size property manag-ers and independent rental owners, who neither have the need or budget for larger, more expensive software.

4. Management Database - Rentegration.com is an easy to use, database driven soft-

from the database. The modules are all in-tegrated and work together. For example, a customer can use the rent-roll function to identify all delinquencies, apply fees, and create eviction forms with a few simple clicks of the mouse.

5. Value - Large property management companies that use Rentegration.com for only forms generation will save time and money over other methods. Mid and small size property managers and independent rental owners can manage their entire busi-ness at a fraction of the cost of other soft-ware and forms.

www.Rentegration.com

Exclusive Industry Partner of:

ARIZONA, ALASKA, CALIFORNIA, COLORADO, DELAWARE, FLORIDA, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, MASSACHUSETTS, NEVADA, NEW JERSEY, NEW YORK, NORTH CAROLINA, OHIO, OREGON, PENNSYLVANIA, TEXAS, UTAH, WASHINGTON, WASHINGTON D.C., WEST VIRGINIA & MORE.

[email protected] 7346-339-305

Vis it us at

www.rentalhousingjournal .com

valley (eugene, salem, corvallis) rental housing journal - august 2014

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