valuelabs - inspired by potential - insurance

www.valuelabs.com© ValueLabs | www.valuelabs.com | Confidential 1

Our vision is to help our clients unlock the potential of

global delivery, by building world-class extended teams

inspired by potential


WHO WE ARE

Self reliantEmployeesYears in

business

Clients

worldwide

Average tenure of

the top 15 clients

Voluntary

attrition 2014

Offices

worldwide

“Best companies

to work for”

CMMI-DEV Level 5 (v1.3) | ISO 9001:2008

ISO 27001:2013 | HIPAA, SSAE 16 Type II

We are a global technology solutions and IT services provider

EQUALLY important, is who we are ‘NOT’!

• We are not guidance / revenue driven

• We are not shackled by contracts

18 Energy284,500

50 100+8 ½

Years3.7%

ABOUT US WHAT WE DO WHY US CSR| | | | |CLIENTSBRAND EQUITY | SELF-RELIANCELOCATIONS |


WHAT WE DO

RUN BETTER

WE HELP YOU

We always

• Do the right thing

• From the heart

• Enabling employees and clients

to fulfil their aspirations

RUN DIFFERENT`

Digital

Solutions

Business

Services

OPD

Quality

Assurance

IES

PES

GIS

Digital

Marketing

BPO

Financial

Services

Healthcare and

Life Sciences

Insurance

Media &

Entertainment

Telecom

Retail, CG,

logistics and

eCommerce

ABOUT US | | | | |ABOUT US WHAT WE DO WHY US CSR| | | | |CLIENTSBRAND EQUITY | SELF-RELIANCELOCATIONS |


The magic, though, lies in our operating

philosophy “How can we help the other person,

without expecting anything in return”

Solutions

Competence

Culture

Delivery• We do whatever-it-takes to help our clients succeed

• Remote Delivery processes matured over 18 years

• Engagement model captures best of Captive & Outsourced

• Guided by our core values (PLUS)

• Always doing the right thing, from the heart…

• …for the employee, client and business proposition

• World-class competence; domain and technology

• A wide range of Practices

• Ability to stitch together diverse competencies / IP

• IP-led Solutions that show immediate value

• Domain-specific, with emphasis on pain points

• Supported by our bouquet of Services

WHAT MAKES US UNIQUE

ABOUT US WHAT WE DO WHY US CSR| | | | | TESTIMONIALSCLIENTSBRAND EQUITY | |SELF-RELIANCELOCATIONS |


OUR LOCATIONS

Kuala Lumpur

Singapore

Sydney

Melbourne

UAETexas

California

Virginia

Delaware

Georgia

New Jersey

Chennai

Kolkata

Hyderabad

Bangalore

Indore

Mumbai

Noida

Stockholm

Amsterdam

London

Brussels

Helsinki

SwitzerlandMississauga

Vancouver

EUROPELondon, Amsterdam, Stockholm,

Helsinki, Brussels, Switzerland

USAGeorgia, California, Chicago,

New Jersey, Texas, Virginia, Delaware,

INDIAHyderabad, Bangalore, Chennai

Mumbai, Kolkata, Indore, Noida

CANADAMississauga, Vancouver

UAEDubai

AUSTRALIASydney,

Melbourne

MALAYSIAKuala Lumpur

SINGAPORESingapore


Hong KongHong Kong

Hong Kong

Chicago


SUPPLY-SIDE BRAND EQUITY IS STRONG

• Over the last year, a 200 people at the

level of Director and above have joined

• They are literally the who’s-who of their

field

• Only 3 offers we made were rejected

• This is a tremendous achievement for a

mid-size company

A referral based walk-in interview

attracted 8,000 people, as against an

expectation of 600 people (Industry

average)

Scale Top Talent

Goodwill Dollars ALWAYS accrue interest



OUR ENDURING RELATIONSHIPS – CLIENTS

Top Clients

1999 20022003

2005

2006

2009

2013

2010

e2e responsibility for OPD.

Forging Strategic Partnerships.

In the business of building TRUST…


2015


CORPORATE SOCIAL RESPONSIBILITY

It’s our duty to contribute to society.

We work with NGOs, focusing on

• Healthcare

• Social awareness

• Education

• Future of India (Child welfare)

• Environmental awareness

If you can help an unknown person who cannot

give you anything in return, you can certainly

help your client and colleagues, from whom you

stand to gain a lot!



SELF-RELIANCE

One of the FIRST IT

companies in India

to set up its own

solar power plant

13MW

solar power

5Years of growth

covered

We minimize external dependencies,

to control costs and mitigate risks



THE CaaP PROMISE

CollaborationCulture of

learning

Values

Patience

capital

The “CEO”

mindset

Trust

Agility• Built from the heart

• Doing the right thing

• Creating value props that make a

business impact for our clients

• Enabling our employees to fulfill

their aspirations


InsuranceWe serve Insurance customers through Solutions-Ledapproach and bring industry-leading, domain-richservices, enabling them to thrive in the digital future

Digital Driven

Solutions

Domain Led Services

We serve Insurance customers through

Solutions-Led approach and bring

industry-leading, domain-rich services,

enabling them to thrive in the digital

future


Specialized

Consulting

Next Gen

Solutions

Insurance

Solutions

Services

• ACORD

• Digital Solutions

• Digital Marketing

• TestRight

• UnderRight

• DrivRight

• HealthRight

• Partner Synergies

• UTMS

• Nephele Cloud

• Customer 360°

• Data Solutions

• Project Management Office

• Application Development

• Application Maintenance Support

• Quality Assurance

• Validation Services

• BPO/ KPO Services

• Remote Infrastructure Management

• VDI Management

ValueLabs Insurance Portfolio



Insurance Landscape

• Group Benefits

• Eligibility & enrolment

• Benefits configuration &

validation

• Spending account

management

• COBRA processing

• Healthcare coverage

management

• Total absence

management

• HIPAA program

management

• Life & Ancillary LOBs

• Whole Life

• Term

• Endowment

• Annuities

• Universal Life

• Adjustable Life

• Variable Life

• Variable Universal

Life

• Accident and Health

• P&C/General LOBs

• Personal Auto

• Home Owners

• Commercial Auto and

Garage

• Workers’ Compensation

• Dwelling Fire

• Mobile Home

• Umbrella

• Personal Watercraft

• Farm Owners

• Commercial Fire

• Travel

• Commercial General

Liability

• Commercial Crime

• Inland Marine

• Claims management

• Claims processing

• Claims adjudication

• Claims auditing & sampling

• Claims Analytics

• Billing and Collection

• Electronic Invoice Presentment

and Payment

• Adjustments

• Application rationalization

• Integration

• Portal solutions

• Enterprise data warehousing

• Automation tools /

accelerators

• Data migration & validation

• Data exchange solution

• Technical operations

• Production support

• Configuration tools

Typical Services Offered


Business Domain Platform

Objective

• Create a valued asset for Solutions-Led domain-

rich services

• Develop and recognize Business Analysts (BAs) at

various levels

Framework

• Foster the Identity of BAs within the organization

• Streamline BA specific trainings and evaluation process

• Define and develop BA capabilities for greater agility and

efficient allocation

• Provide a means to catalyse individual career

development

Business Domain Platform

Identity

Training

Resource Management

Career Development

Potential BA

BA

Lead BA

Career Plan for BA (Experienced) and Lead BA (Expert / Guru)

Lead BA

(Expert / Guru)

BA (Experienced) + Advance Domain Certifications + 4

to 6 years of industry experience

BA

(Experienced)

Potential BA + Domain Certifications + 2 to 4 years

experience in industry

Potential BA

(Beginner)

Basic Insurance knowledge, fresh from college, 1 to 2

years experience in industry



Insurance

SolutionsINSURANCE SOLUTIONS


TestRight: Automation Intelligence Model

1. TestRight consists of a progressive

Automation Intelligence Model (to-be-

patented) which is a hybrid of data-

driven and keyword-driven test

automation approach

2. TestRight is also a collection of

industry-specific test solution

accelerators which enables

customers to execute their testing in

a dynamic and changing environment

through extensive use of automation.

Reduce testing time to the tune of 30-40% after implementation

Reduce testing man hours by 30%

The automation using TestRight is script less, uses a pre-defined set of keywords and can be undertaken by non-technical resources

Has been successfully integrated with Test Case Management tools, ALM tools and Bug tracking tools like Jira and Bugzilla

TestRight provides customized reporting, Dashboard Integration, Test evidences like screen shots at the time of failures for validationsBack


UnderRight: Automated Underwriting Solution

Solution: UnderRight

• Collect Information – Agent Portal

• Real Time Collaboration

• Rule Based Risk Assessment

• Business Rules Engine

• Third Party Data Integration

• User Friendly Interfaces

• Streamlined Workflows

• Small Improvement in Risk – Large Gains

• Better Sales Effectiveness – Improved

Revenue

• Streamlined Process - Faster Cycle Times

• Better Data, Less Risk and Improved

Decisions

• Improved Accuracy and Consistency

• Improved Cost Benefits - Customer

Experience

Why New Business Underwriting Solutions

UnderRight - Automated Underwriting System designed to perform all or some of the screening functions traditionally completed by

underwriters, and thus seeks to reduce the manual intervention, time and/or data necessary to underwrite an insurance application.

https://youtu.be/ay_kUaOyzdc

Request Submission

Risk Evaluation Proposal Bind and Issue

100 58 27

Data entry & evaluation Risk Evaluation & Pricing Quote Issue

Traditional Insurance Process

Average Number of

Submissions that

Pass

Each of the Stages

Average Lapsed

Time

8

2.5 Days 5 Days 2.5 Days varies

Turnaround time

reduced from 10 days

to 4.5 days through

various automation

initiatives

Request Submission

Risk Evaluation Proposal Bind and Issue

100 58 37

Data entry & evaluation Risk Evaluation & Pricing Quote Issue

Improvements from Automation and Lean

Process

Average Lapsed

Time

Number of

Quotes is up by

10% through

automation

Issue ratio improved

by 6% through better

selection of

submission to quotes

14

1.5 Days 2.5 Days 0.5 Days varies

** Above figures are for commercial

lines

Back

https://youtu.be/ay_kUaOyzdc


DrivRight: Usage Based Telematics Insurance

• Comprehensive telematics solution: provides

P&C carriers a configurable framework to

implement the Usage based Insurance

programs

• Complete ecosystem: carries an end-to-end

suite including the OBD device, tools, software,

driver portal “digitized” with power of analytics

• Flexible, scalable & configurable:

completely flexible allowing configurable

rules, limits and thresholds

internationalization

highly scalable and Big Data ready

integrates On-Board device data with external

data (maps, speed limits, weather) to

distinguish significant events helping claims

and renewal management

https://www.youtube.com/watch?v=5Ibmle-z8ec

Rule and Alert

configuration

Vehicle tracking and monitoring

Vehicle health monitor

Driver portal

Driver performance

score

Emergency response system

Geo-fence management

Dashboards and reports

Back

https://www.youtube.com/watch?v=5Ibmle-z8ec


HealthRight: Usage Based Health Insurance

• A health engagement platform that combines technology

and analytics to

Enable people to improve their health and wellness

initiatives

Help employers to provide better facilities to their

employees

Provide targeted marketing opportunities for partner

• Usage based Health Insurance Solution

• Health score is calculated based on the data provided by

the insured/ transmitted thru the Health band provider

• Health score helps the insured to better negotiate the

premium amount

• Faster claim settlement with heath insurance companies.

• Partner with wearables to collect data real time that feeds

into platform database.

Back


Partner Synergies

Technology Partners Solution Partners Resourcing Partners

Back


Specialized

Consulting


Acord Consultancy

Back

Business Situation & Drivers

Client Benefits

Our Assets & References

Deep knowledge of ACORD standards

Well crafted transformation tool

Assessment tools and approach

Live demos

Key Features of ACORD Services

Who is our Customer

Elevator Pitch

ACORD fitment Assessment : well defined

intake criteria through Discovery stage to identify

and score application for fitment on ACORD

Integrate into IT demand process: ACORD

can be integrated into client’s demand process

by integrating intake process (assessment). On-

demand applications can be captured and built

this way

Offshore driven and industrialized

Implementation is from offshore and can provide

up/down elastic scale

Structured and Agile process

ACORD uses well defined agile methodology for

building solutions. Method combines best

practice with Scum based execution method.

Achieve Transformation through Structured Approach

• Reduces integration costs

• Reduces integration time

• Works globally

• Works with any technology

• Evolutionary approach. Does not require a

large up-front investment

• Low cost implementation

• Organizations using proprietary file formats

for data exchange

• Organization wants to shift to Insurance

industry standards

• Lacking transformation capability and looking

for readymade solution

• Looking for huge cost saving

Maintenance and development of separate

business functions for each system creating

significant costs in:

• Maintenance and upgrade of multiple client or

browser-based interfaces

• Integration with third-party technology

providers

• Integration with acquired company systems

• Training users on multiple interfaces

Transformation of proprietary file formats to ACORD standard by expert team in a

systematic and cost effective manner. This tool generates audit report and have

flexibility to share the report.


Our Digital Capability

Big Data

and

Advanced

AnalyticsCustomer

Experience

Digital

Processes

Digital

Incubator

Digital

Business

Design

Digital

Platforms

Digital

Architecture

• Find efficiencies in processes,

streamline service delivery and

improve business performance

by leveraging the greater

speed, flexibility and intuition

that digital provides

• Increase reach and deliver a

contextual engagement

experience

• Incorporate mobile first, deliver

rich social media experiences

and engagement, strengthen

marketing initiatives to enhance

the engagement.

• Integrate outside data with internal

information, analytics based insights on

customer behaviour, supplier capabilities and

operational efficiencies. Monetize data and

analytics to create new products and services Bring together physical and

digital experiences, leverage

existing assets, design and

implement new digital

technologies, processes and

experiences with the capabilities

that the cloud provides.

• New service and product design

and launch using data and insight

labs, customer studios

Re-inventing existing

platforms with digital

architecture and

technologies


Digital Solutions: Mobile First Design

1500 + Person Years

350 + Resources

13+

Years

Across engineering,

application development,

and digital driven mobility

Applications developed across native,

productive, enterprise, and connected

applications

350+

Applications

Mobile App Examples

• App created for one of the biggest health insurance company in Europe

• App for managing balances, claims, accounts for one of the biggest

employee benefits provider

• Auto insurance company in UK for claims processing

• One of the busiest airports in US (winner of 15th Annual Webby Awards

under Travel category)

• In process of revamping mobile app of one of India’s leading airlines

• Leading Taxi Management Service Provider in US

• American nutrition and weight loss company

• An online food ordering company in New York

• Leading retail and commercial bank in UK

• Leading property services provider in UK

• App for one of the largest online photo company

• Leading daily newspaper in Mauritius

• A leading provider of LIVE TV via mobile

• For a leading Florida based company

• Smart Financial Dashboard Access

• Smart Service Management

Agile Methodology

Analytics Driven

Insights

Test and Learn

Approach

Mobile Enabled Platform

Mobile First Design

Strategy

Back


Digital Marketing: Enter the world of real time marketing

Customer

experience

app

• This is an

information hub

about a brand, the

locality, scheduled

and

recommended

activities, and

means to

coordinate with

local

representatives in

a seamless

fashion, aimed at

client visits

Email

automation

• Enables

automation of

marketing

campaigns

through

automated

workflows,

helping in lead

scoring and

efficient

conversion

CRM- Marketing

automation

integration tool

• Enables real-time

data syncing

between Salesforce

and SendinBlue

Enterprise social

network

framework

• Creating a social

framework as a layer

over enterprise KM

portal to integrate

knowledge with the

‘knowers’ and foster

collaboration within the

enterprise

Other solutions

in pipeline

• Customer 360°

• Multichannel

campaign

management

• SEO calculator for

websites

• Internet presence and

online reputation

management

• Sentiment impact on

box office for film

industry

• Survey Tool

Back


THANK YOU

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