Accelerating IT to theSpeed of Business

Values Based LeadershipDr. A. Kevin Francis LL.D

CEO

April 7, 2011

The Context

CenterBeam Values

CenterBeam Customer Care Operations, Saint John NB

4

Customer FirstMarket Driven Service

Price/Value

Flexibility/Scalability

Completeness Of Service

Consistent Delivery

Relationship, Implementation & Service Experience

CenterBeam Customer Experience

Target Market

Brand AwarenessCustomer

First

Net Income Growth

Revenue Growth Productivity

Financial Imperatives

CenterBeam Values

Customer First

Integrity Passion Ownership Speed Team Fun

StrategicImperatives

Go-To-Market Operational Excellence

Strategy Map

Internal Strategic Awareness

Goal Alignment

Employee Competencies

C.O.M.I.T. The Value of Exceleration™

Process Driven Kaizen

Contact:Kevin Franciskfrancis@centerbeam.com

"We are enthusiastic about living the values every day because we believe they are the foundation for building long-lasting relationships and a successful organization.“

                       Questions?

Thank You

Contact:Kevin Franciskfrancis@centerbeam.com

"We are enthusiastic about living the values every day because we believe they are the foundation for building long-lasting relationships and a successful organization.“

                       Questions?

Thank You