vce business management - sample written examination · business management written examination day...
TRANSCRIPT
S A M P L EBUSINESS MANAGEMENT
Written examination
Day Date Reading time: *.** to *.** (15 minutes) Writing time: *.** to *.** (2 hours)
QUESTION AND ANSWER BOOK
Structure of bookSection Number of
questionsNumber of questions
to be answeredNumber of
marks
A 8 8 50B 5 5 25
Total 75
• Studentsaretowriteinblueorblackpen.• Studentsarepermittedtobringintotheexaminationroom:pens,pencils,highlighters,erasers,
sharpenersandrulers.• StudentsareNOTpermittedtobringintotheexaminationroom:blanksheetsofpaperand/or
correctionfluid/tape.• Nocalculatorisallowedinthisexamination.Materials supplied• Questionandanswerbookof20pages• Additionalspaceisavailableattheendofthebookifyouneedextrapapertocompleteananswer.Instructions• Writeyourstudent numberinthespaceprovidedaboveonthispage.• AllwrittenresponsesmustbeinEnglish.
Students are NOT permitted to bring mobile phones and/or any other unauthorised electronic devices into the examination room.
©VICTORIANCURRICULUMANDASSESSMENTAUTHORITY2017
March2017
SUPERVISOR TO ATTACH PROCESSING LABEL HEREVictorian Certificate of Education Year
STUDENT NUMBER
Letter
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SECTION A – continued
BUSMAN(SAMPLE) 2 March2017
Question 1 (2marks)Definetheterm‘socialenterprise’andgiveoneexampleofadistinguishingfeatureofasocialenterprise.
Question 2 (3marks)Explainhowfollowingachangemodelcanassistabusinesswithimplementingachangesuccessfully.
SECTION A
Instructions for Section AAnswerallquestionsinthespacesprovided.
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SECTION A – continuedTURN OVER
March2017 3 BUSMAN(SAMPLE)
Question 3 (6marks)UseanexampletodemonstratetheapplicationofLewin’sThree-StepChangeModel.
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SECTION A – continued
BUSMAN(SAMPLE) 4 March2017
Question 4 (4marks)Thebest-performingbusinessesarethosethathaveapositivecorporateculture.
Explaintwostrategiesthatabusinesscanimplementtodevelopapositivecorporateculture.
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SECTION A – continuedTURN OVER
March2017 5 BUSMAN(SAMPLE)
Question 5 (4marks)ReadtheinformationinthetablebelowrelatingtoDazzlePaintingandDecorating,aVictorianbusinessspecialisinginbothinteriorandexteriorhousepainting.
Key performance indicator 2015 2016
levelofwastage ↑ 2% ↑3%
netprofit $520 000 $145000
ExplainhowtheprinciplesofleanmanagementcouldassistDazzlePaintingandDecoratingwithimprovingitsperformance.Inyourresponse,refertothedataprovided.
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SECTION A – continued
BUSMAN(SAMPLE) 6 March2017
Question 6 (6marks)‘Someemployeesreachtheirtargetsandpursueexcellencewhileothersjustshowuptoworkeachdayandcountthehoursuntiltheendoftheirshift.’
CompareMaslow’stheoryofmotivationwithLawrenceandNohria’stheoryofmotivation.Inyourresponse,refertothestatementabove.
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March2017 7 BUSMAN(SAMPLE)
SECTION A – Question 7–continuedTURN OVER
Question 7 (15marks)GrocerPlusisawell-establishedsupermarketchainwithmorethan5000storesworldwide.Itshumanresourcestrainingprogramprovidesallstaffwithopportunitiestobecomemultiskilled.This,inturn,providesGrocerPlus’managementwithgreaterflexibilityinmanagingthebusinessasstaffdevelopagreaterbreadthofskills.GrocerPlus’managementisalsoveryopentosuggestionsfromstaffandlistenstowhattheyhavetosay,whilestillmaintainingfinaldecision-makingpowerforthebusiness.
a. ExplainonetrainingoptionthatwouldbeappropriateforGrocerPlustocontinuetomultiskillitsemployees. 2marks
b. Employeeobservationisonetypeofperformancemanagementstrategy.
ProposeadifferentperformancemanagementstrategythatyoubelievewouldbeeffectiveinimprovingemployeeperformanceatGrocerPlus.Justifyyourchoice. 4marks
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BUSMAN(SAMPLE) 8 March2017
SECTION A – Question 7–continued
c. IdentifythemanagementstylethatisbeingusedbythemanagementatGrocerPlusandexplainone benefitofusingthisstyle. 3marks
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March2017 9 BUSMAN(SAMPLE)
SECTION A–continuedTURN OVER
d. GrocerPlus’managementisplanningforthefutureofthebusiness.
DiscusstwooptionsavailabletoGrocerPlusintermsofPorter’sGenericStrategies. 6marks
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BUSMAN(SAMPLE) 10 March2017
SECTION A – Question 8–continued
Question 8 (10marks)Usingabusinesscasestudyfromthepastfouryears,illustratehowcorporatesocialresponsibilityconsiderationscaninfluencethedecisionstakenbymanagementinrelationtoanoperationssystem.Evaluatethepotentialeffectsthatthesedecisionsmayhaveononestakeholderofthebusiness.
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March2017 11 BUSMAN(SAMPLE)
END OF SECTION ATURN OVER
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BUSMAN(SAMPLE) 12 March2017
SECTION B – continued
Case studyCompucinchPtyLtdisanITconsultancybusinessestablished15yearsagobyitsCEO,DavidMyles.Thecompanyspecialisesintheprovisionofexpertadvice,assistanceandsupporttoclientsmakingITsoftwareandhardwarepurchases.Step-by-stepinstructionsandadviceareprovidedtoclientswhiletheyaremakingthesepurchases.Compucinchhasgrowntoemploy30full-timeemployeessincetheestablishmentofthebusiness.AllofCompucinch’semployeesarecurrentlyworkingunderawardpayandconditions.DigipurchasePtyLtdisacompetitorofCompucinchandoffersasimilarproductrange.Overthepastsixmonths,threeofCompucinch’semployeeshaveresignedtotakeuppositionswithDigipurchase.ExitinterviewshaveshownthatthedepartingemployeeshavebeenattractedbythemoregenerouspayandconditionsofferedintheDigipurchaseenterpriseagreement.
Market share – Australian information technologypurchase consultancy businesses
Compucinch Digipurchase
business
other
percentage ofmarket share (%)
0
5
10
15
20
25
30
35
40 40%
30%27%
20%
35%
40% 40%
35%33%
45Key
201520162017
SECTION B – Case study
Instructions for Section BUsethecasestudyprovidedtoanswerthequestionsinthissection.Answersmustapplytothecasestudy.Answerallquestionsinthespacesprovided.
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March2017 13 BUSMAN(SAMPLE)
SECTION B – continuedTURN OVER
0 2000 km
N
USA87%
Mexico44%
Peru44%
Chile72% Argentina
65%
Brazil58%
Canada87%
Finland92%
Russia71%
China49%
Australia85%
New Zealand85%
India18%
Indonesia17%
Egypt32%
Iran39%
Algeria18%
Cameroon11%
Japan91%
Ukraine43% Kazakhstan
55%
SaudiArabia64%
CongoDemocratic
Republic3%
SouthAfrica49%
Sweden93%
Norway96%
UK92%
France84%
Key
80–100% 60–79% 40–59%
Percentage of individuals using the internet
Data:UNdata(http://data.un.org)
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BUSMAN(SAMPLE) 14 March2017
SECTION B – continued
Question 1 (6marks)ExplainthekeyelementsoftheoperationssystematCompucinch.
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March2017 15 BUSMAN(SAMPLE)
SECTION B – continuedTURN OVER
Question 2 (4marks)AstheCEOofCompucinch,Davidwillneedtopossessandapplymanymanagementskills.
ExplainhowDavidmightutiliseplanningskillsanddecision-makingskillsinordertomanageCompucincheffectively.
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BUSMAN(SAMPLE) 16 March2017
SECTION B – Question 3–continued
Question 3 (8marks)Davidwantsthebusinesstogrow,initiallyintheAustralianmarket,butpotentiallyoverseasaswell.
DiscussthemanagementstrategiesthatDavidandseniormanagementmightinvestigatetoseeknewopportunitiesbothdomesticallyandglobally.
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March2017 17 BUSMAN(SAMPLE)
SECTION B –continuedTURN OVER
Question 4 (3marks)ExplainwhyDavidwillneedtoreviewkeyperformanceindicators(KPIs)toevaluatetheperformanceofCompucinch.RefertoonerelevantKPI,otherthanmarketshare,toillustrateyourresponse.
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BUSMAN(SAMPLE) 18 March2017
Question 5 (4marks)DescribeoneadvantageandonedisadvantageforCompucinchthatareassociatedwithchangingfromanawardtoanenterpriseagreementasameansofestablishingwagesandconditionsofwork.
END OF QUESTION AND ANSWER BOOK
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March2017 19 BUSMAN(SAMPLE)
TURN OVER
Extra space for responses
Clearly number all responses in this space.
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BUSMAN(SAMPLE) 20 March2017
Ananswerbookisavailablefromthesupervisorifyouneedextrapapertocompleteyouranswer.Pleaseensureyouwriteyourstudent numberinthespaceprovidedonthefrontcoveroftheanswerbook.At the end of the examination, place the answer book inside the front cover of this question and answer book.