Valerie Smith, MBA

Core Competencies

Highlight of Qualifications

25+ years professional experience with for-profit, non-profit, and charitable organizations

Adapts well to changing environments

Learns and applies new methods/applications quickly

Personable and persuasive in communicating with customers and staff from all cultures and economic levels

Provides clear direction

LEADERSHIP

Facilitated organizational efficiency and enabled Vice President/senior management team to focus on strategic

direction of the program by assuming responsibility for planning, coordinating, and directing daily operations at

the center. Involved in every aspect of center operations including contracting, credentialing, human resources,

facility management, accounts payable, IT, communications, etc.

Helped key executives and staff make informed decisions by providing pertinent information about operations

and historical practices/decisions.

Maintained positive working relationship with government officials (CMS, DoAS, GO, OPG) and ensured essential

documentation is up-to-date, organized, and available upon request during inquiries and audits.

Successfully established 2 non-profit corporations in New Jersey and independently secured IRS 501(c)(3) tax

exemption status for a charitable organization.

Supported several initiatives (i.e. Alzheimer’s Walk, Feet in the Street, first ever Employee Satisfaction survey)

that align with the company mission.

Volunteered as Conference Administrator for 9 years overseeing all aspects of planning and logistics (i.e. location,

catering, advertising, speakers, musicians, dancers, vendors, finances) for bi-annual women’s conference.

Volunteered as Children’s Church Teacher for 7-11 year olds and Teen Youth Leader who instructed them on life

skills, leadership, biblical principles and achieving excellence.

Highly skilled, resourceful, analytical Business Administrator who instills confidence with a "Can Do" attitude, ability to get things done, and consistently achieve the desired results on or before schedule. Demonstrated expertise in project management, client/staff relations, bolstering efficiencies, and cost containment. A proactive and computer savvy problem solver accomplished in managing top initiatives, overseeing operations, and making sound decisions.

Professional Experience

Education

PROJECT MANAGEMENT

Managed notification phase of HIPAA breach: analyzed data, defined scope of project, made recommendations to

Vice President and Attorney, determined best course of action, and seamlessly implemented plan.

Integral member of project team that successfully migrated 700+ employees from multiple satellite locations to

three (3) centralized mega-centers within an aggressive 9-month timeframe with no major disruption to operations

and minimal loss of productivity.

Re-engineering project team reduced defects in the provisioning process by 20% by implementing viable action

items identified during field studies. Quantified impact of changes using multiple variable testing methodologies

and statistical process control software.

Recovered 10,000 spare cable pairs in assigned geographic area which resulted in cost avoidance savings of $5.0M

FINANCIAL ACUMEN

Processed vendor invoices totaling approximately $200,000 each month, safeguarding program assets by ensuring

accuracy of charges and submitting invoices in a timely manner to avoid late fees.

Knowledge of AP system/process and high degree of accuracy led to program being selected as pilot location for

new AP process. Successful pilot led to company-wide implementation of new process.

Reduced office supply expenditures by 50% each month during budget crunch by spearheading office supply recycling

drive and encouraging waste reduction.

Restructured the order approval process by instituting financial controls which eliminated unauthorized spending,

resulting in annual savings of $50,000.

TECHNICAL EXPERTISE

Consulted with clients to create system requirement documents used by the IT department to build new or modify

existing systems. Tested systems to ensure built to client specifications. Created end user documentation and

provided system training.

Reduced trouble reports by 26% for web-based Applicant Tracking System (ATS). Identified problems with new

releases prior to migration into production environment via User Acceptance Testing (UAT).

Provided ongoing computer training to staff members.

Maintained email system and website as Webmaster for a charitable organization.

2009 – Present Department Administrator Lutheran Senior LIFE at Jersey City Jersey City, NJ

2003 – 2009 Stay-at-Home Mom/Volunteer/ Temporary Employee Various Temporary Agencies Massachusetts & New Jersey

1992 - 2003 Specialist (Manager) Verizon Communications Boston, MA

Master of Business Administration (MBA) Northeastern University Boston, MA

Bachelors of Science in Business Administration (BSBA) Boston University Boston, MA