Virtualization and IT Optimization Seminar

September 25, 2007

Agenda• Welcome – Reed Laughlin, VP, Unisys Global

Public Sector

• Keynote – John Carrow, Sr. VP, Unisys Corporation

• Break

• Server Virtualization and Optimization – Bill Frennier, Unisys Systems Architect

• Desktop Virtualization - Gerald Lack, Unisys Senior Systems Architect

• Q & A

The Pressure to Be Agile – Risksand Rewards of Embracing the NEW

John C. Carrow

Senior Vice President

Unisys Corporation

The Perfect Storm of Business Convergence

The Perfect Storm for Convergence

• Voice and data convergence

• IP networks• Open source

standards• SOA Architecture• Virtualization

• Enterprise Architectures• Shared Services• Virtual-offices• Knowledge Workers• Collaboration and

communications centric

• The IM / SMS / MySpace / iTunes generation

• Demographic shifts• Transparency

requirements• Speed to compete• Cost and value focus

Infrastructure Trends

OperationalTrends

Market Trends

What Keeps Leaders Awake at Night?*

• Revenue growth 37.5%

• Profit growth 36.1%

• Consistent execution of strategy 33.4%

• Speed, flexibility, adaptability to change 33.1%

• Customer loyalty/retention 29.4%

• Stimulating innovation 23.9%

• Corporate reputation 22.9%

• Speed to market 22.7%

• Product innovation 20.8%

• Improving productivity 20.3%

* Source: The Conference Board CEO Challenge 2006

What Keeps CIOs Awake at Night?*

• Data visibility across business units, geographies

• Managerial dashboards/early warning indicators

• More rigorous documentation and risk management

• Proactive identification of tech-enabled opportunities to boost business value

• Greater systems flexibility

*Source: Working Council for Chief Information Officers

What Is Operational Agility?

Operational Agility is the power to change quickly – based on a view of your special world in the context of your end users, departments and citizen services.

Process/Performance Improvement

Use IT to Automate

Processes/ Functions

Integrate Suppliers/Partners/Alliances

Standardize and Optimize Outsourcing

Growing Revenue Base

Building Closer Relationships with Citizens

Developing New Products and Services

The Leadership ChallengeAligning Strategy and Execution

Data Centerand

OperationsManagement

Network Operationsand Management

Distributed Serverand

Web Services

CollaborativeServices

(Mail, portal,conferencing)

End UserSupport

andOperations

Management

ApplicationsWarehouseReportingBusiness

Intelligence

CIO

The Elements of IT AlignmentCIO

Leadership TeamLeadership Team

Data Centerand

OperationsManagement

Network Operationsand Management

Distributed Serverand

Web Services

CollaborativeServices

(Mail, portal,conferencing)

End UserSupport

andOperations

Management

ApplicationsWarehouseReportingBusiness

Intelligence

CIO

Areas of IT Impact and PrioritizationCIO

Leadership TeamLeadership Team

High End User Involvement

High End User Transparency

Journey to Real-Time InfrastructureAgility, Economics, Quality of Service

Agility

Economics

Quality of Service

Basic

RationalizedVirtualized

Service-Based

Standardized

Reduce complexity

Economies of scale

Flexibility

Service-level

delivery

React

Weeks Weeks to days

Weeks to minutes MinutesMonths to

weeks

Cost center

Static usage

Flexible usage costing

Variable usage costing

Subsidized

Real-Time

Business agility

Minutes to seconds

Variable business

investment

Basic SLAs

Class-of-service SLAs

Flexible SLAs

End-to-end SLAsNo SLAs Business

SLAs

Source:Gartner

Applying Virtualization

• Server Consolidation and ContainmentEliminate server sprawl by deploying systems into virtual machines

• Infrastructure ProvisioningReduce the time for provisioning new infrastructure to minutes

• Business ContinuityReduce the cost and complexity of business/service continuity by encapsulating entire system files

• Enterprise DesktopSecure unmanaged PCs – or provide standardized enterprise desktop environments on servers.

• Legacy Application Re-hostingMigrate legacy operating systems and software applications to virtual machines

Key Benefits

Increase utilization From

• 5%-15%

To

• 60-80%Consolidate hardware •10-15 : 1 in production

•15-20 : 1 in development & testing~$3,000 per year electricity savings for 2CPU ServerFrom

•10 servers per sys admin

Reduce operating costs of rack space, power etcDecrease labor cost by simplifying and automating labor intensive IT operations

To

•30 servers per sys admin

Create the Agile IT Environment

“The certainties of one ageare the problems of the next.”

R H Tawney

What Do You Think?

We have tremendous innovation and great technology moving at us faster and more integrated than ever. The biggest barrier to absorption of this technology is the massive amount of installed base.

The issues are:

•Organizations are stove-piped– Depreciation impacts the business case– Technology requires up-skilling IT end users in tough times– New technologies must be driven from the top– We have so much already, it is hard to absorb more…. a key

issue with the industry as a whole

WHAT CAN WE DO TO CHANGE?

“The species that survived were not the most intelligent. They were the most adaptable to change.”

Charles Darwin

IT Optimization: The Goal is Real-Time

Infrastructure

Aligning Infrastructure with Constituent

Services

William Frennier

Systems Architect

Unisys Corporation

Primary Client Concerns

• Improve agility and ability to react to business/constituent changes– Cope with demand

• Improve manageability and service levels across the enterprise

• Improve flexibility

• Deploy applications faster

• Ensure business continuity– Disaster Recovery/Business Continuance

• Plan green computing initiatives

• Keep costs under control– Reduce current server count– Reduce future server purchases

Problems in the Data Center

Underutilized servers

Consolidation return

Slow response to business need

High cost of ownership in the

data center

Too many servers, not enough space

New applications take too long to test and deploy

Lack of information on infrastructure composition

Traditional consolidation

difficult to cost justify

Addressed by Enterprise Virtualization

Recoverability

Virtualization is Mainstream

26% 24% 24% 28%

39%

29%27% 25%

30%

32%9%

10% 9%

9%

6%8%

10%8%

8%

6%12% 12%12%

12%

9%7% 8% 13%5%

3%5% 6% 3% 4% 2%4% 4% 6% 3% 4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Overall Windows Linux Unix Other

Other

Technical

ITInfrastructure

WebInfrastructure

ApplicationDevelopment

Collaborative

DecisionSupport

Database

BusinessProcessing

Server Virtualization by Workload & Primary OS

Q. Thinking of all your virtualized XXOS servers, allocate the server resources across the following types of applications:

Source: IDC Virtualization Study, 2006 N=400

•Server virtualization is wide spread and has moved beyond proof of concept

•More than 50% of all virtual servers are running production-level applications including the most business critical workloads

•Server virtualization rapidly evolving from static consolidation to portable or dynamic infrastructures

•IT professionals are very bullish on the technology

•22% of servers virtualized today

•45% of all planned server deployments seen as virtualization candidates

Optimization Trends

• Virtualization is becoming less and less about the technology

• Virtualization is moving from a development/test level to supporting mission-critical applications

• Clients are being increasingly challenged to justify infrastructure changes– Budget constraints– Aligning architectural design to service levels

• Virtual server sprawl

Infrastructure Optimization Methodology

• One-size-fits-all approach is not optimal– Virtual Machine (VM) deployment is not appropriate for all workloads– VM deployment does not reduce the number of OS instances– Poor workload characterization and grouping = Underutilized VM

farms

• Requires a holistic approach to consolidation methodology – Reduce the number of physical servers, OS instances– Increase availability and agility– Future State may contain a combination of homogeneous,

heterogeneous, physical and VM technology

• Align business objectives with transformation recommendations, avoid other pitfalls of change

Helping You Make Informed Choices Every Step of the Way

Discovery Analysis Design Pilot Implement

• Detailed inventory of existing estate

• Hardware• Software• Applications

• Group applications & systems discovered

• Determine most suitable form of optimization

• Understand current processes and people

• Produce design

• Build project plan

• Build resource schedule

• Assist in developing business case

• Business requirements and restrictions

• Optional phase• Implement

representative sample

• Prove design and approach

• Fine ‘tuning’ for Implementation

• Implement target environment

• Migrate and consolidate applications

• Implement management & operational processes

Optimization Approach

Configuration and Non Technical Analysis

Generating the Roadmap

Configuration Audits Business Factors Workload Patterns

Configuration +Business Factors +Workload = Consolidation Opportunities

Fewer servers and operating systems

Workload Analysis

Virtualization ToolingReal-Time Consolidation Accelerator

• Monitors workload utilization

• Decouples workload from host infrastructure

• Enables peer-to-peer workload movement

• Reconfigures workloads dynamically

• Deploys or recovers workload from archives and backups

Real-Time Consolidation AcceleratorFor workload utilization monitoring and analysis

• Key Features– Quickly captures detailed inventory without

agents – Gathers rich and flexible utilization data– Analyzes current levels of optimization– Runs optimization scenarios for

consolidation– Uses designer workspace to run “what if”– Auto-connects to conversion capability

• Enables– Capacity planning for server consolidation– Dynamic data center optimization

Consolidation Constraints

Applications on the same physical server

Regulatory or other business boundaries

5 9’s applications living with others

Change Windows Org Boundaries Service Levels Geography

Ana

lysi

s

Business Factors

Geographical constraints

Using Rules to Analyze Virtualization Opportunities

Rules decompose target environments based on critical constraints:

• Locations• Departments• Operating systems• VM compatibility• OS rev levels• Availability targets• (and many other areas)

Client Example

Aligning Infrastructure with Service Levels

Client Example

• Client had performed two previous technology-focused server consolidation assessments

• Future state architectures were technically sound but were not focused on business requirements

• Unisys developed a service-level-based architecture for application (business) availability requirements– Mapped applications to their required service level– Mapped the applications to the underlying technology

infrastructure– Developed future architecture against required service levels

Architecture Service Level Definition

Optimization Through Virtualization

Desktop VirtualizationConsolidating Systems and Applications

Gerald LackSenior Systems Architect

Unisys Corporation

Agenda

EasierFind and use

information

Key Enterprise Desktop Manageability Challenges

More SecureImprove security and legislative compliance

Lower Cost

Optimize desktopinfrastructure

Better ConnectedEnable your mobile

workforce

Application Compatibility

Software Asset

Management

Make PCsSafe to Use

Protect Datain PCs

Diagnosticsand Help Desk

Flexible ComputingModels

PC Manageability

Rich Client VirtualizationVirtual PC within a PC

Rich Client Virtualization

PROSPROS• Allows multiple operating systems on a

single machine• Reduces application version collisions

(Runtime components, DLL’s, common files)

• Contains applications within virtual sessions, preventing complete system crashes

• Good for server and desktop consolidation

• Rollback features are great for testing applications and new desktop images

• Can be copied from PC to PC

CONSCONS• Requires another OS (Windows 95, 98,

2000, XP)• Can require the same considerations

as a “real” PC• Security: Antivirus, Firewall• Backup• Application installation and

maintenance• Requires additional OS licenses

(except Vista Enterprise)• Difficult to track and control usage and

application installations• Increased user support and training

Virtual session running on a physical machine

Desktops in the Data Center Thin Client Virtualization

Thin Client Virtualization

PROSPROS• Desktop applications relocated to server• Applications perform faster on slower

desktops• Almost eliminates on-site support calls• Rapid desktop rollback and re-imaging• Can access from anywhere on network• Control of applications and data• Easy backup of user applications and

data

CONSCONS• Server side requirements• Network bandwidth utilization• Software and hardware costs• Performance impacted over VPN• Can require the same considerations as a

“real” PC• Security: Antivirus, Firewall• Backup• Application installation and maintenance

• Requires additional OS licenses (physical machine and virtual)

• Disaster prone – network and server outages

• Require full time specialized support

Physical machine connects to back-end virtual machine

Application VirtualizationDynamically streaming software as a centrallyDynamically streaming software as a centrally--managed servicemanaged service

Life without traditional software installation Life without traditional software installation

» Applications to users at log on

» Centralized permissions

» Sandboxed applications

» Accelerated desktop deployment» Minimize application compatibility

testing» Run real-time usage reports» Enable device roaming

Application compatibility

PC manageability

Flexible computing models

Software asset management

Build Business Continuity for Applications

Simplify & Accelerate App

and OS Migrations

Reduce Application Management Costs

Enable Roaming and Free Seating

Reduce Appcompatibility and Testing

Reduce Help Desk Calls

Consolidate, Standardize and Stabilize Images

ConsolidateTerminal Services

Servers

Application VirtualizationApplication Virtualization

Facilitates open seating and disaster recovery for desktops Facilitates open seating and disaster recovery for desktops Enable Roaming and Free SeatingEnable Roaming and Free Seating

Any user can access any computer on the network to get their applications.

Machines become generic instead of user-specific

Data stored and replicated on back-end servers

Useful for business continuity, call centers, high attrition offices, and computer labs.

Elimination of application conflicts and testing accelerates migrations

Virtualized applications can be deployed to variety of systems

SoftGridSoftGrid reduces the dependencies and testing between applications and treduces the dependencies and testing between applications and the OShe OSSimplify & Accelerate OS MigrationsSimplify & Accelerate OS Migrations

• Applications are automatically replicated: desktops and terminal server are updated without installation

• User down time is reduced to minutes instead of hours/days

Build Business Continuity for ApplicationsBuild Business Continuity for Applications

Enable any application to run side-by-side on desktops and servers without conflicts

Dramatically reduce the need for compatibility/regression testing

Consolidate terminal servers by eliminating silos and underutilization

Enable multiple versions of the same application to run on the same computer at the same time

Eliminate Application Conflicts & Regression Eliminate Application Conflicts & Regression TestsTests

Instantly deploy applications to Citrix, virtual machines, or terminal servers

Eliminate installs, regression testing & downtime

Eliminate applications that conflict on the same server, including multiple versions of same app

Enable applications that were not designed to run in multi-user mode

Software Virtualization allows any application to run alongSoftware Virtualization allows any application to run along--side any side any other on a terminal server, eliminating the need for silos and iother on a terminal server, eliminating the need for silos and increasing ncreasing utilization, resulting in the need for less servers.utilization, resulting in the need for less servers.

Consolidate Terminal ServersConsolidate Terminal Servers

Benefits of Desktop Virtualization

• Desktop Consolidation

• Application inventory with usage statistics

• License reclamation

• True roaming and free seating

• Decreased on-site and application support

• Desktop imaging simplification – decreased cost and time

• Improved application compatibility on multiple hardware and software platforms

• Instant software upgrades

• Improved security

• Desktop disaster recovery