vish al r kotadiya.en. no.107440592054

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A SUMMER INTERNSHIP PROJECT REPORT ON

“TOTAL QUALITY MANAGEMENT PRACTIES

IN FORGING COMPANY OF RAJKOT CITY

WITH REFERENCE TO KADVANI FORGE LDT”

PREPARED BY

KKOOTTAADDIIYYAA VVIISSHHAALL

CCllaassss AAccaaddeemmiicc YYeeaarr MM..BB..AA.. :: SSEEMM.. 33 22001100--1122

EEnnrroollllmmeenntt NNoo.. GGuuiiddeedd BByy

110077444400559922005544 MMrr.. NNaaiilleesshh LLiibbaassiiyyaa

SSuubbmmiitttteedd TToo

GGuujjaarraatt TTeecchhnnoollooggiiccaall UUnniivveerrssiittyy

AAhhmmaaddaabbaadd

CCoolllleeggee

RR ..KK.. CCoolllleeggee OOff BBuussiinneessss MMaannaaggeemmeenntt

KKaassttuurrbbaaddhhaamm RRaajjkkoott -- 336600002200

word%20pade.doc

3

DECLARATION

I the undersigned here by declare that the project report entitle “RESEARCH ON

TOTAL QUALITY MANAGEMENT” AT KADVANI FORGE LDT. has been prepared

by me during the year 2010-11 under the guidance of MMrr.. NNaaiilleesshh LLiillbbaassiiyyaa RR ..kk.. CCoollllaaggee

ooff bbuussiinneessss mmaannaaggeemmeenntt KKaassttuurrbbaaddhhaamm RRaajjkkoott –– 336600002200

I also here by declare that this Project Report has not been submitted at any time to any

other university or institute for any degree or diploma.

Date :

Place : RAJKOT VISHAL KOTADIYA

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PREFACE

It is said that “Knowledge is power” but “applied knowledge is power” seems to be a

correct statement.

In this modern word, theoretical study has no value without its practical application;

practical knowledge is more powerful than the knowledge of books. In today‟s business

words, practical knowledge plays an important role; course involves industrial training,

which provides practical knowledge and experience to the students in the field of

management.

The project is prepared on kadvani forge Ltd. And include the idea about their production

department, finance department, personnel department, etc. the main thrust of this project

is to acquire information of the unit and to pen it down.

I have acquired a lot of knowledge by doing this study and will always remain thankful to

the college, University and the team of kadvani forge who helped me accomplishing this

task.

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AACCKKNNOOWWLLEEDDGGEEMMEENNTT

This is my great pleasure to submit this report. I am thankful to all the persons who have helped

me for arrangement of my practical training and also for getting information which is require for

the preparation of this report.

First of all I am thankful to authorities in KADVANI FORGE LTD., For granting me the permission

for training and their co-operation during the training period. I am also thankful to all the

respondents who have filled the questionnaires which are necessary for the survey.

I am also highly obliged to Mr. Nailesh Limbasiya for their sincere attention valuable guidance

and providing suggestion and thus guiding me all the way in my efforts to prepare this report.

I am heartily thankful to Prof. Dr. Sugan Chand Jain & Dr. Vijay Vyas directly or indirectly

contributed their valuable time and helped me for preparing this report.

I am thankful to HR Manager MR.C.R.NAIR of KADVANI FORGE Ltd. For providing me the

permission to visit this unit and giving me chance to study the company for a particular subject. I

am also thankful to all staff member of KADVANI FORGE Ltd. for sparing their valuable time

inspire of their busy schedule and helping me to collect all such information.

I am also thankful to technical & non-technical staff contributed directly or indirectly their

valuable time and helped me for preparing this report.

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EXECUTIVE SUMMARY

In the growing global competion the productivity of any bussiness concern depends on

the behavioral aspects of customers. This topic deals with the customer satisfaction

towards forging components of KFL. This project report contains 5 different chapters.

The report begins with the introduction of the industry, company information, and the

functional area information.

The second chapter is about the literature review which tells about the customer

satisfaction.

The third chapter is about the reseach methodology which was adopted by me in my

topic. It contains research problem, objective, data collection, limitations about the topic.

The fourth chapter is a comprehensive study of forecasting concepts and techniques

which shows analysis and interpretation through graphical representation of the data

collected in survey.

The fifth chapter deals with the findings/conclusions/suggestion/future plans which is

very much important after analysis is made.

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TABLE OF CONTENT

SR. NO TOPIC PG. NO

1 INDUSTRY OVERVIEW 1

2 ORGANIZATION OVERVIEW 9

Marketing department 10

Production department 12

Finance department 25

Human resources department 32

Future plan of KFL 37

S.W.O.T. analysis 37

3 MARKET METHODOLOGY 39

Introduction 40

Literature review 40

Objectives of study 41

Sample survey 42

Analysis and interpretation of data 47

4 SUGGESTIONS & CANCLUSION 57

5 LEARNING FROM SIP 59

6 BIBILOGRAPHY 60

7 ANNEXURE 61

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Introduction:-

Forging is the process by which metal is heated and is shaped by plastic deformation by

suitably applying compressive force by using hammer or a press. Forging refines the

grain structure and improves physical properties of the mental. Forging changes the size

and shape, but not the volume, of a part. The change is made by force applied to the

material so that it stretches beyond the yield point. The force must not be strong enough

to make the material deform. It must not be so strong; however, that it destroys the

material. The yield point is reached when the material will reform into a new shape.

Normally this results in metallurgical soundness and improved mechanical properties.

Strength, toughness and general durability depend upon the way the grain is placed.

Forging are somewhat stronger and more elastic. The feature of greatest importance is

that there is a greater ability to resist shock, wear and impact than across the grain

material properties also depend on the heat treating process after forging. Good forging

practice makes it possible to control the flow pattern resulting in maximum strength of the

material and the least chances of fatigue failure.

These characteristics of forging, as well as fewer flaws and hidden defects, make it more

desirable than some other operations for products that will undergo high stresses. Physical

properties such as strength, ductility and toughness are much better in a forging than in

the base metal, which has, crystals randomly oriented. Forgings yield parts that have high

strength to weight ratio thus are often used in the design of air-craft frame members.

Types of Forging:-

Hammer Forging,

Press Forging.

What is forging?

Forging is manufacturing process where metal is pressed, pounded or squeezed under

great pressure into high strength parts known as forgings. The process is normally (but

not always) performed hot by preheating the metal to a desired temperature before it is

worked. It is important to note that the forging process is entirely different from the

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casting (or foundry) process, as metal used to make forged parts is never melted and

poured (as in the casting process).

Why use forgings and where are they used?

The forging process can create parts that are stronger than those manufactured by any

other metalworking process. This is why forgings are almost always used where

reliability and human safety are critical. But you'll rarely see forgings, as they are

normally component parts contained inside assembled items such a airplanes,

automobiles, tractors, ships, oil drilling equipment, engines, missiles and all kinds of

capital equipment - to name a few.

Who buys forgings?

Forged parts vary in size, shape and sophistication - from the hammer and wrench in your

toolbox to close tolerance precision components in the Boeing 747 and NASA space

shuttle. In fact, over 18,000 forgings are contained in a 747. Some of the largest customer

markets include: aerospace, national defense, automotive, and agriculture, construction,

mining, material handling, and general industrial equipment. Even the dies themselves

that make forgings (and other metal and plastic parts) are forged.

How big is the forging industry?

The forging industry is composed of those plants that;

a) make parts to order for customers (referred to as custom forgings);

b) make parts for their own company's internal use (referred to as captive forgings); or

c) make standard parts for resale (referred to as catalog forgings).

The largest sector - custom forging - accounts for over $6 billion dollars in sales annually.

These custom forgings are produced by about 250 forging companies in approximately

300 plants across the U.S., Canada and Mexico.

How many people are employed by the forging industry?

Approximately 45,000 people from coast to coast are employed by the forging industry in

the United States and Canada. Because the modern forging process is capital intensive

(requiring an abundance of heavy equipment for manufacture and the people to run and

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maintain it), most forging plants are small businesses which generally employ between 50

to 500 employees each, with a few larger facilities employing over 1000 people.

What metals are forged?

Just about any metal can be forged. However, some of the most common metals include:

carbon, alloy and stainless steels; very hard tool steels; aluminum; titanium; brass and

copper; and high-temperature alloys which contain cobalt, nickel or molybdenum. Each

metal has distinct strength or weight characteristics that best apply to specific parts as

determined by the customer.

What kind of equipment is used to make forgings?

Although the styles and drive systems vary widely, a forging can be produced on any of

the following pieces of equipment.

Hammers with a driving force of up to 50,000 pounds, pound the metal into shape with

controlled high pressure impact blows.

Presses with a driving force of up to 50,000 tons, squeeze the metal into shape vertically

with controlled high pressure.

Upsetters are basically forging presses used horizontally for a forging process known as

"upsetting".

Ring Rollers turn a hollow round piece of metal under extreme pressure against a rotating

roll, thereby squeezing out a one-piece ring (with no welding required).

History Of Kadvani Forge Ltd

“Every one has a goal to win, but a very few have a strong will to prepare to win. ”

I would like to brief a History of the company which is following the thought mention

above. The company named “KADVANI FORGE LTD.”

After seeing huge potential in the field of forging the company started its career in the

forging with small scale industries. The Kadvani forge ltd. got the certificate of its

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incorporation on 1st August, 1995 and certificate of its commencement on 20

th June,

1995. But it started its commercial production in 1997. It has established its forge-shop in

the area of Gujarat Industrial Development Corporation (G.I.D.C.). And it becomes

popular with the name of “KFL” i.e. Kadvani Forge Ltd.

Its production capacity in the initial stage was 50 tons per month. In the 1st year of

operation the company faces losses but then after through its sincere efforts it covers all

losses and making profit.

“Success seems to be connected with action.

Successful people keep moving.

They make mistake, but they don’t quit.”

The company proves its efficiency and move further without any fear of the failure and

results into developing a new 400 components within 6 years. The company exported its

industrial products in the international market in countries like U.S.A., Europe and

Middle East. The company establishes its foot step in the international market by their

hard work and sincerity. All the products are successfully accepted in the international

market.

Vision, Mission & Value

VISION:-

To prepare continuous value through innovation, expertise, excellence & attain highest

level of customer satisfaction.

MISSION:-

To become a global leader by incorporating highest level of quality through a

combination of technology, service, creative, marketing, prizing and cost efficiency. The

vision and mission of KFL is supplied by integrated set of core values.

VALUES:-

integrity & ethics:-

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KFL is committed to conducting to themselves with non-compromising integrity & ethics

whenever KFL operates.

innovation:-

KFL is committed to fostering innovation through an entrepreneurial spirit team work &

creativity.

costomer satisfaction:-

Customer are at the heart of their strategy & KFL wants to maintained their relationship

to maximize growth and profitability.

Five “S” Systems

KADVANI FORGE LTD. Is implemented 5s system production. This include:-

1) Self Discipline,

2) Systematic Arrangements,

3) Spic and Span,

4) Standardize,

5) Sorting,

With the help of 5s System in production, the smooth accurate, speedy production is

possible.

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ORGANIZATION STRUCTURE OF K.F.L.

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COMPITITORS

As the demand for Automobiles, Machines are increasing the need for forging

components are also increasing so; this change has attracted many business houses to get

entered into the forging industry.

The KFL has many competitors at state level as well as national level. Some of them

areas bellow:

Bharat Forge

Kalyani Forge

Ajk Forge Pvt Ltd

Silver Forge Pvt Ltd

Super Forge

Crystal Forge

Forge & Forge Pvt Ltd

Echjay Industries Pvt Ltd

Jay Forge

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MARKETING DEPARTMENT

INTRODUCTION

Financial success often depends on marketing ability. Finance operation, accounting and

other business function will not really matter if there is not sufficient demand for products

and services so, the company can make a profit.

Marketing also deals with identifying and meeting human and social needs. One of the

shortest definitions of marketing is

“Meeting needs profitably”

According to American Marketing Association:

“Marketing is an organizational function and a set of process for creating communicating

and delivering value to customer and for managing customer relationships in ways that

benefit the organization and its stake holders.”

Markrting Management At Kfl

KFL is not in a need to practice marketing activities by putting great efforts. That because

the company is not producing components by their own, but it manufactures components

those are demanded by the customers.

So, it is dealing with B to B market and need not do heavy advertisement and other

marketing activities.

The company‟s marketing department is working for getting the orders from the

customers by giving them presentation if they are new to the company.

The KFL is doing marketing in such a way that it is having a membership of many

forging associations.

As well as by participating in various events and fairs related to the industry at national

and international levels.

The starting point of each activity is the customer‟s inquiry. The marketing department in

handles all the inquiries and check the feasibility of the orders and for that the department

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is preparing APQP and PPC. The prim Moto of the marketing department is „customer

satisfaction‟.

Market

Traditionally, a „Market‟ was a physical place where buyers and sellers gathered to buy

and sell the goods.

But in today‟s modern world there is no as such necessity of physical place due to the

highly technological development i.e. internet and all.

Market can be product market, demographic market, geographic market, labour market,

donor market etc.

The key consumer markets are:

1. Consumer Market

2. Business Market

3. Global Market

The KFL is having business market that the finished components are sold to the another

business houses of automobile, defense, earth movers etc. So, to deal with B to B market

will demand extra specifications of the quality, timely delivery, relation, price etc. aspects

in that.

Target Market

The following are the target markets of KFL:

Mahindra & Mahindra

TATA Motors

RSB

John Dear tractor

Eaton Truck

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PRODUCTION DEPARTMENT

Product Offering

“A product is a bundle of benefits which are been offered to the consumer”

It is a complex of tangible attributes including material, packaging, colour, price, and

manufacture‟s prestige, retailer‟s service which the buyer may accept as offering

satisfaction of wants or needs.

The products those are offered by KFL on the demand of the customers are:

Automobile

Petrochemical

Earthmoving

Electric Transmission

Machine Tools

The KFL only manufactures what customers have given in his drawing so, in this case the

New Product Development activity does not take place.

Distribution Chennel

“Physical distribution comprises the task involved in planning and implementing the

physical flows of material and final goods from the point of origin to points of

consumption to meet the needs of consumers at a profit.”

The distribution of component of KFL differs with the market:

Domestic Market:

The company uses the transportation facilities by roadways as per the demand of

customers.

Foreign Market:

For export order the company‟s components are transported by shipment at seaway from

nearer port.

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Product Gallery

Kadvani Forge Ltd. Manufactures Closed Die Steel Forged products as per the customer

specification in Carbon & Alloy Steel and supply them in as Forged, Heat

Treated, Partially Machined Condition.

They are producing forged components up to 80kg Weight.

Kfl are Capable of Manufacturing Forging items for Diverse Industries Viz.

Automobile

Petrochemicals

Earthmoving

Electric Transmission

Machine Tools

All together 850 type of Components.

Transmission Components.

Transmission Shaft

Pinion

Crown Wheel

Sliding Gear

Differential Bevel

Ring Gear

Fixed Gear

Internal Gear. Etc

Engine Components.

Crank Shaft

Connecting Rods

Connecting Rod Cap

Cam Shaft

Half Piston

Rocker Arm. Etc

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Propeller Assembly Components.

Flange Yoke

Tube Yoke

Long Fork

UJ Cross

Short fork, Etc

Earth Moving Components.

Track Links

Track Roller Shafts

Ring Bush Coupling Set

Worm Gear

Blanks

Drill Bits Etc

Machine Tools and Electrical

Components.

Shafts, Hubs

Spindles, Etc

Other Components.

Bell Crank Lever

Slack Adjuster

Brackets

Eye

Arms

Stub-Axels

Wear Pad

Drop Arms, Etc

Machined

TC Cover

Nuts

Plates. Etc

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Part Manufactured And Supplied For Tata Nano Car

Gear Crank Shaft,

Gear Balancer Shaft,

1st Gear Lay Shaft,

2nd

Gear Lay Shaft,

Reverse Gear and Shafter Sleeve 1st / 2

nd,

Lay Shaft 4th Speed,

Input Shaft 4th Speed,

Synchronic Ring (1st / 2

nd Speed Lay Shaft),

3rd

Gear Input Shaft,

4th Gear Input Shaft,

3rd

Gear Lay Shaft,

4th Gear Lay Shaft,

Reverse Idle Gear,

Shafter Sleeve 3rd

/ 4th Speed,

Final Drive Gear,

New Product Development

New product means all below six categories of new product:

A product which is new to the world.

New product line.

Addition to the existing product.

Improvement and revisions of existing products.

Re-positioning (launch for new target group).

Cost reduction.

To develop a new product or part directors of technical and marketing KADVANI

FORGE LTD. Consider,

Its final usage and the user of the parts,

Its application,

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Quantity to be produced,

Availability of raw-material, and

Capability of the company to make the product or part.

As the company is making the parts for automobile companies, it is responsible for the

quality parts manufacturing.

Machinaries

Without adequate machineries production is not possible. Machineries can be parched

from the country or out-side the country.

KADVANI FORGE LTD. Is using different machineries like:

Forge-Shop Equipment :-

Pneumatic Hammers,

Double Column Trimming Presses,

Heating Furnaces,

Reduce Roll,

Heat Treatment Equipment :

Semi Automatic Continuous Pusher,

Brinell Hardness Testing Machine,

Cutting Shop Equipment :

Band Saw Machine,

Shearing Machine,

Hacksaw Machine,

Portable Platform Scale,

Die Shop Equipment :

Copy milling machine single and double spindle,

Vertical Machining Center (Linear),

Electric Discharge Machine,

Planning Machine,

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Shaping Machine,

Tool and Cutter Grinder,

Heavy Duty Lathe Machine,

Die Grinder,

Final Inspection Equipment :

Magana Flax Crack Detector,

Shot Blasting Machine,

Double Column Coning Press,

Flexible Grinder,

Lathe Machine,

Portable Platform Scale,

Die And Material Handling Equipment :

Forklift,

Cranes,

Design And Software :

Auto CAD-2000,

Unigraphics-Nx2,

Laboratory Equipment :

Poldi Hardness Tester,

Metallurgical Microscope with Binocular Camera & Screen,

Balance Digital,

Balance Manual,

Single Disc Polishing Machine,

Water Still,

Muffle Furnace,

Spectrometer,

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Stand By Captive Power :

Generator Set-1000 KVA,

KADVANI FORGE LTD. Had started its production with only one hummer in 1996.

Presently, it has 6 hummer and 8 press machine including 2 press machines which are

imported from Australia and other equipment as started above to make the production

quick, accurate and smooth.

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Process Lay Out Of The Company

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Manufacturing Process

The main products of the company are forging components. The company is passed by

the following procedures while manufacturing the forging components.

First or all the company purchases the raw-material from the various companies in

addition to procurement of raw-material the company also receives the respective data

about the raw-material and it is checked in their own laboratory.

Step:-1 Cutting Process

Here the raw-material which is in billets form is cut into required length according to

cutting slip for this the company is using manual and electrical equipment like band-saw,

sharing machine, heck-saw, for cutting raw-material Smoothly.

Step:-2 Forging Process

In first of all cut metal piece is heated in oil fired furnace, than die forging is done. In

forging first of all die is fixed in hummer with top half impacts in the metal thus the

process of heating the cut metal and to give the shape of heated metal piece is called

forging. In Forging there are three steps:

Heating,

Forging,

Trimming.

Step:-3 Heat Treatment

After the forging process the components are subject to best treatment which remove the

residual stresses that are formed during the forging process and this process is called heat

treatment. The steps in heat treatment are:-

Normalizing,

Quenching,

Trimming,

ISO Thermal

Hardening and Tempering,

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Step:-4 Shot Blasting

For clearing of rods, bars, angles, girdle etc. and make them shining shot blasting

machine are used. These shot blasting machine house powerful and strategically located

blast wheels in up-ward and down-ward position. Blast wheels throw stream of shot on

the job from all side. The job is cleaned perfectly inside work chamber. Number of blast

wheels stations and basis of output requirement and configuration of job.

Step:-5 Coining

Sometime when long and thin component are forged it may possible that the shape goes

somewhat bend. After measurements if the part is bend than it is kept in the coining

machine to make it straight and perfect in shape.

Step:-6 Packing And Dispatching

After final inspection the finished product is packed in a wooden box and dispatched as

per customer order when parts are exported mainly at that time the packing is necessary

and then are sending to the customers.

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Quality Policy

We shall be customer focused. We shall consistently satisfy customer by providing

products conforming to customer requirements at competitive prices.

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Drawing & Designs Department

Introduction

Product design is concerned with how the product will be made. Designs that is poor-

quality products. Engineers tend to over design products, with too many features, options

and parts.

When any new part is designed at that time feasibility study is under taken. In that

prototype design is prepared this contains.

The design review,

Reliability and maintainability prediction,

Failure mode effect and critical analysis,

Safety Analysis,

Value Engineering, etc. are checked.

Drawing department of Kadvani Forge Ltd. Prepare the sample drawing based on

customer specifications, machine and forging drawing are also prepared by using the

C.A.D. (Computer Aided Design) and this is the process by which a computer assists in

the creation or modification of a design.

Engineering Drawing Specifications:-

Timely Review,

Distribution and Implementation of customer engineering specification.

Master List Cum Distribution Record (M.L.C.D.R.) is prepared.

Process Of Drawing

Forging Drawing:-

Customer Approve,

Drawing issue to the customer,

Data control.

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Die Designing:-

Dies are prepared by draft man mechanic. Die is designed as per forging. First it is

checked by die shop in charge. Approved by technical person and then issue is possible.

Modification:-

If there is any problem in design or implementation in the parts drawn from the customers

and internal department. The technical director will approve the modification and that

will be followed by the draft man and drawing in charge. And then correction steps are

taken.

Mission And Vision

Vision :-

“Where the vision is one year, cultivate flower.

Where the vision is ten year, cultivate trees.

Where the vision is eternity, cultivate people.”

It is a universal saying. So, keep this I the mind the company wants to increase its

manpower strength not only in quantity but also in the quality. And through that the

company wants to become one of the company wants to become one of the best forgers in

the world by providing quality forged components.

Mission :-

The tags line of the company itself shows mission of the company i.e. “Forging the

Bright Future” and reach M to M i.e. Mahindra to Mercedes reach from national to

international best customer with quality product.

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FINANCE DEPARTMENT

Introduction

Finance is an important function in any business as money is required to support its

various activities. Finance is defined as the provision of money at the time it is needed.

The term “Business Finance” is composed of two words :-

Business,

Finance,

The word business literally means a state of being busy. All creative human activities

relating to the production and distribution of goods and services for satisfying human

wants are known as “Business”. Broadly, the term business includes industry, trade and

commerce.

The word Finance refers to the management of flows of money through an organization.

It concerns with the application of skills in the Manipulation, use and control of money.

Finance is considered as the life blood of any business.

“Business Finance may be said to deal with acquisition of funds, use of funds, and

distribution of profits by a business organization.”

- Charles W. Gerstenberg

33

Organisation Chart Of Finance Department

CLEARKS

ADMINISTRTION STAFF

CHARTED ACCOUNTANT

FINANCE IRECTOR

C.E.O. & M.D.

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Capital Structure

Capital Structure refers to the makeup of a firm is capitalization. In other words it

represents the mix of different sources of long term funds such as equity share, preference

share the long term loans and retained earning etc.

PATTERNS OF CAPITAL STRUCTURE :-

There are four Patterns:-

Capital Structure with equity shares only,

Capital Structure with equity and preference share,

Capital Structure with equity share and Debentures,

Capital Structure with equity share and preference share and debenture.

The choice of an appropriate capital structure depends on nature of business, earning,

conditions of money market, attitude of investors‟ etc.

Pattern of capital structure of KADVANI FORGE LTD. Consists of share holders fund

and long term liabilities.

In the Year 2009-„10

SHARE HOLDERS FUNDS Rs.

Deferred Tax Liabilities 8,146,180

Equity Share 8,00,00,000

Reserves & Surplus 2,47,69,952

TOTAL:- 11,29,16,132

LONG TERM LIABILITIES Rs.

Bank C.C. A/c 16,00,00,000

Secured Loans 28,48,60,918

Unsecured Loans 4,99,14,467

TOTAL:- 49,47,75,385

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Working Capital

There are two concept of working Capital.

Gross Working Capital:-

It refers to the firm is investment in total current or circulating assets.

Net Working Capital:-

It is the excess of current assets over current liabilities. It also defined as the different

between current assets and current liabilities.

Working Capital


Current Assets 35,78,10,926

Less:- Current liabilities 9,98,36,001

Net working Capital 25,79,74,925


Current Assets 297,788,187

Less:- Current liabilities 66,923,855

Net working Capital 230,864,332

Cash Management Cash Management includes:

Controlling level of cash,

Controlling inflows of cash,

Controlling outflows of cash,

Optimum investment of surplus cash,

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One of the basic objectives of cash management is to minimize the levels of cash balance

with firm. From controlling the cash inflows Of KADVANI FORGE LTD. Is having a

system of decentralization collection of account receivable. It also makes sure that all the

receipts come on time as decided.

bank and cash a/c.:-


Cash on Hand 3,95,314

Add:- Bank a/c 86,83,821

TOTAL:- 90,79,135


Cash on Hand 6,92,603

Add:- Bank a/c 14,77,800

TOTAL:- 21,70,403


Cash & Bank a/c 25,80,893

TOTAL:- 25,80,893

Sources Of Finance

The business cannot run efficiently if it does not have adequate finance to meet its

requirements of business can be classified into two categories:-

Short Term Finance Requirement:-

This required meeting working capital needs. They are usually for a period

up to one year.

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Long Term Finance Requirement :-

These funds are usually for meeting the fixed capital requirements of the business. They

are required for a period exceeding one year.

In KADVANI FORGE LTD. The finance is usually generated form:-

Bank Loans,

Term loans or long term Loans,

Cash Credit,

Retained Earnings.

Generally, company is generating finance from the internal sources,

Using depreciation as a source of finance.

Plugging back of profits.

From commercial banks etc.

Company cannot generate the finance by external sources like issue of debentures or

preference shares because it has not yet taken the initial public offering.

Inventory Management

Inventories are goods held for eventual sales by a firm. Generally, there are three kinds of

inventories:-

1) Raw-material:-

These are the goods which have not yet been committed to production in manufacturing

firm. It consists of basic raw-material and it is in KADVANI FORGE LTD. Is steel

billets.

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For the year 2007-„08

= 3.46

For the year 2008-„09

= 3.31

Credit Policy

The term credit policy refers to those decision variables that influence the amount of trade

credit means the investment in receivables, the length of credit period to be extended, the

cash discount to be offered depending upon particular circumstances of the company and

the customer. Credit policy of any company determines the amount of risk the company is

willing to undertake in its sales activities.

Terms of Credit :-

The two important components of the credit terms are:-

i. Credit Period,

ii. Cash Discount.

Credit Policy :-

It refers to the time duration for which credit is extended to the customers. It is generally

expressed in terms of net Days.

[In KADVANI FORGE LTD. The credit of 60 days to the regular customers and 45

days for the other customers is given. When the due date comes at that time through

mail and agent, reminders are given to the customers for the payment.]

Cash Discount :-

Many companies offer cash discount to their customers for encouraging

them to pay their dues before the expiry of the credit period.

39

HUMAN RESOURCES DEPARTMENT

Introduction

The management of man is a very important and challenging job; important because it is

job not of managing „men‟, but of administering a social system. No two persons are

similar in mental abilities, tradition, sentiments and behavior. They differ widely also as

group and are subject to many and varied influences.

According to Edward Flippo:

“Human resource Management is the planning, organizing, directing and controlling of

procurement, development, compensation, integration, maintenance and separation of

human resources to the end that individual, organization and societal objectives are

accomplished.”

Recruitment

It is the generation of applications for the specific positions through any source. It makes

possible to acquire the number of people necessary to ensure the continued operation of

the organization.

It has been regarded as the most important function of personnel administration because if

the right type of people is not appointed even the best policies, organization charts and

control system would not do much good.

In KFL the recruitment is done by using the following three sources:

1. Advertisement:

The company gives advertisement in the news paper about the vacancy with the

specification required.

2. Known Source:

In that the company uses the source which is known by the company‟s employees that

may be friend, relative, or from any other reference group. Mainly this source is used for

lower level workers.

40

3. Placement:

In this type of source the company visits various colleges and takes the interview and

invites application from them.

Selection

Selection is the second step after recruitment in the process of procurement of people. It is

the process of choosing the individuals who possess the necessary skills, ability and

personality to successfully fill specific job in the organization.

The selection process is a number of specific steps taken to decide which recruits should

be hired. The process involves grouping the applications into unsuitable and appearing to

be suitable candidates, conducting tests on suitable candidates, if needed interviewing

them, contacting for references and eliciting their opinion, getting them medically

examined and making final hiring decision. The selection process begins with screening

of applications and ends with hiring decision and placement.

The selection process of KFL for employees and workers are as bellow:

For employee selection all of first the inquiry or information has been gathered whether

he or she as per the job specification eligible or not then after the candidates are being

interviewed and finally out of all, the best one is gone select for the particular job.

For worker‟s selection criteria are as bellow:

Basic knowledge of language ( i.e. read or write) either Hindi or English.

He must be having Knowledge and ability to do the work in the production

department.

He must be obedient to follow the orders from supervisor or in charge.

Training & Development

Training is the important subsystem of human resource development. Training is a

specialized function and is one of the fundamental operative functions for known resource

management.

It is designed primarily for nonmanagers, it is for a short duration and it is for a specific

job related purpose.

41

According to Dale S Beach:

“Training is the organized procedure by which people learn knowledge and for skill for a

definite purpose.”

The KFL gives training when the employee is selected about the procedures, how to fill

the various forms and all.

Apart from that the company is providing regular training programmes like:

Operation management

Attitude development

First aid

Production planning and controlling

Advance process quality plan

ISO:TS:16949

Statistical process control

Six sigma

Time management

Document, data and control

Leadership

Motivation etc.

So, by all such training programmes are provided for updating and improvement of the

knowledge of the employees and workers to gate the desired level of output.

Salary & Wage Management

Wage and salary administration is the process by which wage and salary levels and

structures are determined in organizational settings.

Wages are payments for labor services rendered frequently, expressed in hourly rates,

while a salary in a similar payment, expressed in weekly, monthly or annual rates.

42

Wage and salary administration is one of the vital areas of HRM, for sound wage and

salary policies and programmes are essential to procure, maintain, develop, promote and

transfer employees and to get effective results from them.

In KFL the wage and salary administration is done very effectively. The wages are paid

on time based as per the government rules and Act. Salary paid monthly basis as per the

rules and regulation of lows.

Welfare Activities

The KFL provides the following welfare facilities to the workers and employees, the

basic purpose of employee welfare is to improve the lot of working class and thereby

make worker the good worker and happy citizen.

Provident fund to experienced workers

Insurance Policies

Bonus

Transportation facilities

Housing facilities

Interest free loans to the employees

Regular medical checkup camps

Human Resource Audit

In KFL the Human Resource Audit is not done separately but it is included in the overall

internal audit that is been done every four month.

Workers & Time Schedule

workers :-

In KADVANI FORGE LTD. There are 300 workers and employees (including non-

technical staff).

43

Time schedule :-

In KADVANI FORGE LTD. There are three shifts per day for the workers

and eight Hours per shift.

SHIFT TIME

Shift-1 8 a.m. To 8 p.m.

Shift-2 8 p.m. To 8 a.m.

Weekly off Day Wednesday

During each shift there is break for half an hour.

Working hour for the Non-technical and Administration Staff employees is:-

9 a.m. To 6 p.m. (With munch and tea break)

In KADVANI FORGE LTD. Time wage system is used for the payment of wages and

salaries.

44

FUTURE PLAN OF K.F.L.

To increase the production.

Implementation of performance appraisal system.

Implement corporate and professional attitude.

Enhancing technology and scientific technical in all the departments.

Increase export in more countries.

To develop each area of quality.

S.W.O.T. ANALYSIS

The overall evaluation of a company is Strength, Weakness, Opportunities and Threat is

called S.W.O.T. Analysis. It involving monitoring the external and internal environment

of the organization. Each business needs to evaluate its internal strengths and weakness.

strengths:-

Prestige and goodwill that company has created in the market in the span

of more than 11 years.

Strongest production department.

Skilled and experienced workers and employees of production and

drawing department.

Timely delivery of goods.

ISO/TS-16949 : 2002 certificate for technical specifications and use of 5‟

“S”

Employment generation.

Customized products.

Lesser in house rejection.

Weakness:-

Every business whether big or small can have the weakness. Here I am pointing

out some weaknesses because “we can get the success if we can change the

weaknesses into our strength.”

45

Human Resources department of the company is lagging behind.

Lack of marketing strategic.

Business is run in a traditional way to fight with the national and

international competitors it has to become more professional and should

have clear corporate strategies.

Flexibility.

Poor adaptability of changes.

Opportunities:-

Opportunities can take many forms and company has to be a good at spotting

them some opportunities that I have observed are as given below.

Company has still its I.P.O. (Initial Public Offering) as reserve. It has not

yet issued its share to the public.

Company can get more growth by increasing the exports to reach its goal.

Capacity can be increased for mass production.

If company emphasis on marketing than it can grow more.

More export promotion activates can get a better future.

Threats:-

Threat is a challenge posed by an unfavorable trend or development that would

lead in the absence of action to lower sales or profit. Threats should be classified

according to its seriousness and probability of occurrence. To deal with threats the

company needs plans that spell out changers it can make before or during the

threats.

Shortage of workers who can work in the forge shop and other process

department of production.

Communication Gap.

High Turnover of Workers.

Economics conditions like value of rupees price rise in steel which is used

as a raw-material.

46

MMAARRKKEETT

RREESSEEAARRCCHH

47

INTRODUCTION

According to American Marketing Association “Marketing research is the systematic

gathering, recording and analyzing of data about problems relating to the marketing of

goods and services.”

Management in any organization needs information and in large quantities about potential

markets and environmental forces in order to develop successful strategic marketing plans

and to respond to changes in the market place. A mass of data is available both from

external sources and within the firm. This forms a solid platform for a research to take

place.

Marketing Research includes all the activities that enable an organization, to obtain the

information it needs to make decisions about its environment, its marketing mix and its

present or potential customers and consumers. More specifically, Market Research is the

development, interpretation and communication of decision oriented information to be

used in the strategic marketing process.

LITERATURE REVIEW

This research study seeks to come up with a conceptual framework that investigates the different

dimensions of total quality management (TQM) and its effects on knowledge management (KM).

This is to help build a theoretical framework of TQM and its dimensions, which mainly consists

of leadership, strategic planning, information and analysis, process management, human resource

focus and customer focus. These constructs are rooted in the work of Malcolm Baldrige National

Quality Award (MBNQA). To build the conceptual framework, the background of TQM and

Knowledge Management theory served as a good starting point. The current research study is

based on the complete assessment of present literatures, the six constructs of TQM and the three

elements of knowledge acquisition, knowledge application and knowledge dissemination. This

paper serves as a guide to senior management, who seeks to improve their company‟s

organizational knowledge management activities through the execution of TQM practices, in

which the TQM practices support their company‟s knowledge management efforts. Furthermore,

the conceptual model serves as a benchmark for practitioners to execute their TQM programmes

more effectively and efficiently in their own respective firms. This paper seeks to close the gap on

the existing literature, by giving guidance to the senior management of TQM companies that

aspires to discover the competency of knowledge management. By developing a deeper

understanding of the relationship between TQM practices and knowledge management, senior

management can thus focus their efforts on the practices that ensure the firms‟ ability to establish

a competitive knowledge management capability.

48

Undeniably, TQM and KM contribute significantly to the improvisation of performance

for any organization. The proposed model in this study seeks to close the gap in the

literature for the assessment of the multidimensionality of TQM and its association with

organizational KM. Furthermore, this model seeks to advance the literature regarding the

relationship between TQM and KM research and at the same time, to provide a means for

both the practitioners and the academicians to better comprehend the link between TQM

practices and KM behaviours. Apart from that, this paper propose this model to be used

for the implementation of TQM practices and also to measure the organizational

processes such as the effectiveness of strategic planning, leadership,process management,

customer service, human resource management and the employment of information

analysis. The initial study on the model, which is to examine the link between TQM

practices and the KM, has led to further studies on the six dimensions of TQM, which are

known to be important attributes to the KM management. As for improvements, further

surveys and research should be done using the multivariate analysis to test, validate and

enhance the model. The results obtained will be reported in afuture article.

Nature Of Research

The Marketing Research is carried out on forging company in rajkoj of appled total

quality managamant. The research where the application of all Marketing Concept and

Strategies have been put into practice. The nature of research is also Syndicate Research,

which can be carried out by anyone, a part from Research Organization. The Research has

been carried out through the universally favoured approach of a personal interview

survey.

OBJECTIVES OF STUDY

The Marketing Research is carried out on the following subject:-

The main objectives kept in mind while selecting the subject and conducting the survey

were as listed below:

49

1. Customer focus

The first and overriding feature of TQM is the company‟s focus on its customers.

Quality is defined as meeting or exceeding customer expectations. The goal is to first

identify and then meet customer needs. TQM recognizes that a perfectly produced

product has little value if it is not what the customer wants.

2. Continuous improvement

Another concept of the TQM philosophy in the focus on continuous improvement.

Traditional systems operated on the assumption that once a company achieved a

certain level of quality, it was successful and needed no further improvements.

Traditionally, change for American managers involves large magnitudes, such as

major organizational restructuring. The Japanese, on the other hand, believe that the

best and most lasting changes come from gradual improvements. Continuous

improvement, called kaizen by the Japanese, requires that the company continually

strive to be better through learning and problem solving.

3. Employee Empowerment

Part of the TQM philosophy is to empower all employees to seek out quality

problems and correct them. With the old concept of quality, employees were afraid to

identify problems for fear that they would be reprimanded. Often poor quality was

passed on to someone else, in order to make it “someone else‟s problem”. The new

concept of quality, TQM, provides incentives for employees to identify quality

problems. Employees are rewarded for uncovering quality problems. In TQM, the role

of employees is very different from what is in traditional systems. Workers are

empowered to make decisions relative to quality in the production process.

SAMPLE SURVEY

The gathering of primary data through experimentation involves use of sampling, survey

method and observations. The survey conducted on kadvani forge ltd. involved a survey

based on personal interview.

50

The details of the selected samples for the survey is as under:

City chosen for Sample Survey:- Rajkot

Sample size:- 20 Samples

Market Research Methodology

Formulation of Research Problem

Research Design

Determination of Sources of Data

Collection of Information

Processing and Analysis

Present the finding

Formulation Of Research Problem

First step of the marketing research process is the formulation of research problem. Marketing

management must be carefully note to define the problem too broadly or too narrowly for the

marketing researcher. The marketing manager and the researcher must work closely together to

define carefully and agree on the research objectives. The managers best understand marketing

research and how to obtain the information. In order to avoid waste of time and money it is

necessary to define the problem in specific terms.

51

Research Design

The second step of the marketing research process calls for determining the information needed

and developing a plan for gathering it efficiently. A research design can be defined as “The plan,

structure and strategy of investigation conceived so as to obtain answers to research questions and

to control variance.” The marketing manager needs to know the cost of the research plan before

approving it. Designing a research plan calls for decisions on the data sources, research

approaches, research instrument, sampling plan and contact methods. The researcher can gather

secondary data, Primary data or both. Secondary data were collected for another purpose and

already exists some where. Primary data are freshly collected for specific purpose for a specific

research project.

The Survey Method: -

Surveys are best suited for descriptive research. This method involves learning about people‟s

knowledge, beliefs, preferences and satisfaction and to measure these magnitudes in the general

population. As in observation, survey research can be structured or unstructured. Structured

survey use formal lists of question asked of all respondent the same way where as in unstructured

researcher use an open format that lets the interviewer probe respondents and guide the interview,

depending on their answers. There are three types of surveys namely:

Determination Of Sources Of Data

In marketing research literature, there are two types of data: primary data and secondary data. The

researcher can gather primary data or secondary or both.

1. Primary Data:

The first hand data collected for a specific purpose or for a specific research project constitutes

primary data.

When the needed data do not exist or are inaccurate, incomplete or unreliable the researcher

collects primary data. Most marketing research projects thus involve some primary data

collection. The main primary data sources consist of consumers, dealers, buyers, etc. Consumers

and buyers constitute the main source of information in most researches. A buyer may not be the

user of the product, although in some cases the consumer and the buyer may be the same person.

52

2. Secondary Data:

Information collected by other organization or individuals which might be relevant to the study

constitutes secondary data.

Researchers usually start their investigation by examining secondary data to see whether their

problem can be partly or wholly solved without collecting costly primary data. Secondary data

provides a starting point for research and offer the advantages of low cost and ready availability.

In my study, I have primarily used “Primary Data” obtained through retailer survey with the help

of questionnaire.

Collection Of Information

Marketing researchers have a choice of two main research instruments in collecting primary data:

Questionnaire and mechanical devices.

Questionnaire:

A questionnaire consists of questions presented to the respondents for their answers. Because of

its flexibility, the questionnaire is by for the most common instrument used to collect primary

data.

In preparing a questionnaire, care should be taken in choosing the questions and their form,

wording and sequence. The questions included in the questionnaire can be closed end questions

prosperity all the possible answers and are easier to tabulate and interpret. Open end questions

allow respondents to answer in their own words and they often reveal more as they give an insight

into how people think.

Sampling plan:

After deciding research approach and instruments the marketing researchers must design a sample

plan. This calls for three decisions.

Sampling Unit:

The marketing researcher must define the target population that will be sampled.

Sample Size:

Large samples give more reliable results than small samples. However, it is not necessary to

sample the entire target population or even a substantial portion to achieve reliable results. In my

survey the sample size was 20.

53

Sampling Procedure:

To obtain a representative sample a probability sample of the population should be drawn.

Probability sampling allows the calculation of confidence limits for sampling errors. When the

time and cost are involved the in probability sampling is excessive, marketing researcher will take

non-probability samples.

Simple random sample

My survey falls under the category of the convenient sample under Non-probability sampling. In

this method the researcher is free to select. The respondents are selected on the basis of the being

available at the time of survey.

54

ANALYSIS AND INTERPRETATION OF DATA

Q.3:- What is your position?

Top management 3 15%

Manager 5 25%

Officer 2 10%

Supervisor 4 20%

General staff 6 30%

TOTAL 20 100%

From the above analysis and conclusion, we can say that 15% of organization employees is come

forom top mamagament.


forom manager.


forom officer.


forom supervisor


forom general staff.

15%

25%

10%20%

30%

position

Top management

Manager

Officer

Supervisor

General staff

55

Q.4:- Is your organization ISO 9000 certified?

NO 0 0%

ISO 9001 Certified 4 20%




TOTAL 20 100%

From the above analysis and conclusion, we can say that 0% of organization is related with ISO

NO CERTIFIED.


9001 CERTIFIED.


9002 CERTIFIED.


9003 CERTIFIED.


9000 CERTIFIED.

0%

20%

15%

25%

40%

certified?

NO

ISO 9001 Certified

ISO 9002 Certified

ISO 9003 Certified

ISO 9000 Certified

56

Q.5:- Does your organization apply total quality management?

YES 14 70%

NO 6 30%

TOTAL 20 100%

From the above analysis and conclusion, we can say that 70% of organization apply total quality

management

From the above analysis and conclusion, we can say that 30% of organization not apply total

quality management

30%

70%

Sales

NO

YES

57

Q.6:- Does your organization apply statistical process control?

YES 12 60%

NO 8 40%

TOTAL 20 100%

From the above analysis and conclusion, we can say that 60% of organization apply statistical

process control.

From the above analysis and conclusion, we can say that 40% of organization apply statistical

process control.

40%

60%

statistical process

NO

YES

58

Q.7:- What other benefit(s) does your organization gain with ISO/TQM?

Improve Productivity 3 15%

Less Waste 1 5%

Less Rework 4 20%

Improve Image 4 20%

Increase Market Share 1 5%

Better Teamwork 3 15%

Lower Staff Turnover 2 10%

Lower Stock Level 2 10%

TOTAL 20 100%

From the above analysis and conclusion, we can say that 15% of organization gain with Improve

Productivity.

From the above analysis and conclusion, we can say that 5% of organization gain with Less Waste.

From the above analysis and conclusion, we can say that 20% of organization gain with Less

Rework.


Image.


Image.

From the above analysis and conclusion, we can say that 5% of organization gain with Increase

Market Share.

From the above analysis and conclusion, we can say that 10% of organization gain with Better

Teamwork.

From the above analysis and conclusion, we can say that 10% of organization gain with Lower

Stock Level.

15%

5%

20%

20%

5%

15%

10%

10%Improve Productivity

Less Waste

Less Rework

Improve Image

Increase Market Share

Better Teamwork

Lower Staff Turnover

Lower Stock Level

59

Q.8:- What side effect(s) does your organization suffer with ISO/TQM?

Decrease Productivity 2 10%

Weaken Morale 1 5%

Higher Costs 8 40%

Higher Stock Level 6 30%

Higher Staff Turnover 3 15%

TOTAL 20 100%

From the above analysis and conclusion, we can say that 10% of organization suffer with Decrease

Productivity.

From the above analysis and conclusion, we can say that 5% of organization suffer with Weaken

Morale.

From the above analysis and conclusion, we can say that 40% of organization suffer with Higher

Costs.


Stock Level.


Staff Turnover.

10%

5%

40%

30%

15%

suffer with ISO/TQM

Decrease Productivity

Weaken Morale

Higher Costs

Higher Stock Level

Higher Staff Turnover

60

Q.9:- Did your organization use consultant(s) during ISO/TQM?

YES 14 70%

NO 6 30%

TOTAL 20 100%

From the above analysis and conclusion, we can say that 70% of organization use consultant(s)

during ISO/TQM.

From the above analysis and conclusion, we can say that 30% of organization not use consultant(s)

during ISO/TQM.

30%

70%

consultant

NO

YES

61

Q.10:- Did your organization employ additional staff since ISO/TQM?

YES 16 80%

NO 4 20%

TOTAL 20 100%

From the above analysis and conclusion, we can say that 80% of organization employ additional

staff since ISO/TQM .

From the above analysis and conclusion, we can say that 20% of organization employ not

additional staff since ISO/TQM .

20%

80%

additional staff

NO

YES

62

Q.11:- Has your organization structure change since ISO/TQM?

YES 8 40%

NO 12 60%

TOTAL 20 100

From the above analysis and conclusion, we can say that 40% of organization structure change

since ISO/TQM.

From the above analysis and conclusion, we can say that 60% of organization structure not change

since ISO/TQM.

60%

40%

structure change

NO

YES

63

Q.12 Overall, Do you think that ISO/TQM brings positive effect to your organization?

YES 18 90%

NO 2 10%

TOTAL 20 100%

From the above analysis and conclusion, we can say that 90% of organization is ISO/TQM brings

positive effect to your organization.

From the above analysis and conclusion, we can say that 10% of organization is ISO/TQM brings

not positive effect to your organization.

10%

90%

positive effect

NO

YES

65

No company is perfect in all ways, so as KADVANI FORGE LTD. During my training

and experience in the company, I have observed some points which I want to mention.

Professional attitude or professionalism is needed.

Suggestion Boxes for the staff employees and for workers in plant should be kept to

know the view of the employees as well as the workers.

Rest room or canteen facilities, if not for food than for tea and snacks is needed.

Management should find out different way to motivate employee.

They should make advertising through television, newspaper and holding etc. for

increasing their sales and profit.

Give more information in the web-site therefore person who is interested to know

about the company.

CONCLUSION

India is a key part of most of the global companies‟ overall growth strategy in auto

components. To utilize the resources provided by the education system and the resources

which are within the company 100% is the success mantra. These industries are also

depending on the growth of OEMs. (Original Equipment Manufacturing) and there is a

bright future of them.

66

LLeeaarrnniinngg FFrroomm SSiipp

I have prepared project report on ”total quality management practies in forging company

of rajkot city with reference to kadvani forge ldt”. I learnt so many things like . . .

I came to know that how company sustain its position during the recession period.

If sale are increase, it does not means that profit will be increased because of

operating expenses also increase.

If you have no proper planning for investing the investment, then you cannot earn

more return on the investment.

There is difference between bookish knowledge and real work at company.

Company‟s planning is not easier at real situation in comparison to the paper

work.

If you want to get better work from the company‟s employees and workers then

company requires proper co-ordination.

Customers‟ satisfaction is important for any organization. If customers are not

satisfied then company cannot survive in the market.

67

BIBILIOGRAPHY

BOOKS

M.Y.KHAN, “INDIAN FINANCIAL SYSYEM”, 3rd edition Publication by TATA

McGraw hill.

Ashwathappa, “Personnel Management”, 3rd

edition.

Philip Kotler, “Marketing Management”, 11th edition, Pearson education Asia

Publication.

Walker, Boyed, Mullins, Larrenche, “Marketing Strategy”, 4th edition, Tata McGraw

hill publications.

Thompson and Stickland, “Strategic Management” 13th

edition, Tata McGraw-Hill

publications.

NEWSPAPERS

Business standard

Economics times

DOCUMENTS, RECORDS & STATEMENT OF KADVANI FORGE LTD.

Www.kadvanigroup.com

www.forgingmagazine.com

www.forging.org

Www.indianforging.org

http://www.kadvanigroup.com/

http://www.forgingmagazine.com/

http://www.forging.org/

68

CUSTOMERS

Domestic Customers:-

NAME Component Supplied

Fairfield Atlas Ltd.

(TS-16949)

Transmission, Differential and Engine Gear,

Transmission and Bull shaft.

Snderam Fasteners Gears

Mahindra Sar Transmission Pvt. Ltd.

(TS-16949)

Engine Gear, Helical Gear, Straight Bevel Gear,

Spleen Shafts, Synchronizers (Gear)

R.B.S. Transmission Ltd. Flange Yoke, Cross, Forks, Slack, Adjuster,

Brackets, Stub-Axeis etc.

B.E.M.L. Flanges and Covers.

V.S.T. Multi Throw Crank Shafts.

Fortuna, Garima, Amul. Connecting Rods, Piston, Rocker Aam.

Overseas Customers (Exports):-

NAME Component Supplied

G.Elbe and Sohn Gmb,

Germany

Fork Flange, Welding Pin, Fork shaft.

Kampwerk Vieregge, Germany Balancer Shaft, Eccentric Shaft.

Keystone Bahntechnike,

Germany

Druckplatte, Zugmutter, Kronenmutter.

Defontaine, France Fly Wheels,

Unique Industrial Company,

U.S.A.

Torque Converter Cover, Front Race Cover,

Threaded Flange.

69

NAME OF COMPANY SURVEY IS BEING TAKING

1, Patel Steel Forgings

2, Ajk Forge Pvt Ltd

3, Arora Refractories & Forgings

4, Ability Auto Pvt Ltd

5, Advik Hi-Tech Industries

6, Kadvani Forge Ltd ( Registered Office)

7, Kishan Autoparts Ltd

8, Silver Forge Pvt Ltd

9, Super Forge

10, Forge & Forge Pvt Ltd

11, Advik Hitech Industries

12,Crystal Forge

13, Echjay Industries Pvt Ltd

14, Mehta Forgings

15, Sakhiya Industries

16, A K International

17, Jay Forge

18,Ability Auto Pvt Ltd

19. Leo Tech Pvt Ltd

20. Akshar Industries

70

“TOTAL QUALITY MANAGEMENT

PRACTIES IN FORGING COMPANY OF

RAJKOT CITY WITH REFERENCE TO

KADVANI FORGE LDT”

Q1: Name of the company?

________________________________________________________________________

Q2. Name of employee?

________________________________________________________________________

Q3:What is your position?

Top management

Manager

Officer

Supervisor

General staff

Q4: Is your organization ISO 9000 certified?

NO ISO 9001 Certified ISO 9002 Certified ISO 9003 Certified

ISO 9000 Certified

Q5: Does your organization apply total quality management?

NO

YES

Q6: Does your organization apply statistical process control?

NO

YES

71

Q7:What other benefit(s) does your organization gain with ISO/TQM?

Improve Productivity

Less Waste

Less Rework

Improve Image

Increase Market Share

Better Teamwork

Lower Staff Turnover

Lower Stock Level

Q8:What side effect(s) does your organization suffer with ISO/TQM?

Decrease Productivity

Weaken Morale

Higher Costs

Higher Stock Level

Higher Staff Turnover

Q9: Did your organization use consultant(s) during ISO/TQM?

YES

NO

Q10: Did your organization employ additional staff since ISO/TQM?

YES

NO

Q11: Has your organization structure change since ISO/TQM?

YES

NO

Q12: Overall, Do you think that ISO/TQM brings positive effect to your organization?

YES

NO

vish al r kotadiya.en. no.107440592054

Business

nair of kadvani forge

team of kadvani forge

applied knowledge

staff member of kadvani

practical training

company information

knowledge of books

lot of knowledge