visiot, trendit, innovaatiot - tapio volanen, toimitusjohtaja, cgi suomi oy & pekka horo,...
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© CGI Group Inc. CONFIDENTIAL
Visiot, trendit, innovaatiot
Tapio Volanen, toimitusjohtaja, CGI Suomi Oy
Pekka Horo, toimitusjohtaja, Microsoft Oy
In 2017, 1300 in-person client interviews conducted. Purpose: to listen to clients’ perspectives, refine our thinking, inform
our investments, and evolve our strategy to lead clients as their partner and expert of choice.
10 industries
Insurance
Healthcare
Oil & Gas
Transportation
Risk & Investment Intensive
45%
Government
Manufacturing
UtilitiesAsset
Intensive
24%
Banking
Communications
Retail & Consumer
Consumer
Intensive
31%
17 countries
CGI’s Voice of Our Clients
Business Leaders
40%
60%
IT Leaders
Responses from
prospective clients
Source: CGI Voice of Our Clients (2017)
17%
@CGI_FI
Industry trends with the most impact on
organizations
Becoming digital to meet customer expectations
4
1
56%
Are either in the POC stage or In Process with digitizing
customer touchpoints
Stage of implementation
Source: CGI Voice of Our Clients (2017)
@CGI_FI
Growing cyber risk
5
2
47%
Listed cyber innovation as a top area of investment
for 2017
Source: CGI Voice of Our Clients (2017)
Where have you invested in innovation over the last year?
@CGI_FI
Need to respond to regulatory demands
6
3
57%
Clients report that data privacy regulations have a
high or very high impact on them
Source: CGI Voice of Our Clients (2017)
To what degree do privacy and data protection laws and in-country data
residency regulations have an impact on your organization?
@CGI_FI
Becoming digital to meet customer
expectations rises from #6 to #1
Applying analytics
rises from #9 to #3
Business model changes
enter Top 10 priorities
Changes of priorities in organizations
7
IT Priority Changes
New delivery models / Agile
Talent challenges
Trend Changes
Source: CGI Voice of Our Clients (2017)
@CGI_FI
Invest in innovation
8
Source: CGI Voice of Our Clients (2017)
Applying analytics for insight or optimization
Becoming digital to meet customer needs
Need to modernize
76%
67%
60%
Looking ahead to the next 3 years, in which areas does your organization
plan to invest in innovation?
Nordics respondents
@CGI_FI
Learn more about How Finland is Embracing
Digitalization and download the entire report
from Microsoft’s website.
VOC 2017 Industry results
16
Communications
Corporate &
Transaction Banking
Insurance
Retail & Consumer
Services
UtilitiesManufacturing
Health &
Life Sciences
Capital
MarketsTransportation
& Logistics
FO
CU
SE
D O
N
OP
ER
AT
ION
S
Average
Ave
rag
e
NEED TO BUILD
DIGITAL CAPABILITY
NEED TO EXECUTE
AT RAPID PACE
FO
CU
SE
D O
N
CU
ST
OM
ER
/CIT
IZE
N
Need to execute at scale
& pace to compete
Need to develop strategy
& build digital capability
Need to develop awareness
& gain support
Focused on efficiency as
a primary driver
Ind
ustr
y D
igit
al
Matu
rity
Industry Pace of Change
2016
2016
Source: CGI Voice of Our Clients (2017)
@CGI_FI
Oppaita muutokseen, parempiin asiakaskokemuksiin ja uuden
liiketoiminnan luomiseen!
@CGI_FI
www.cgi.fi