visit basis2.com customer care, event view, service orders integration demonstration
TRANSCRIPT
visit basis2.com
Customer Care, Event View, Service Orders Integration Demonstration
visit basis2.com
The basis2 Suite
The basis2 Suite for Water Utilities
visit basis2.com
Customer calls contact centre and call logged in basis2 Customer Care
visit basis2.com
Contact visible to all contact handlers in basis2 Event View
visit basis2.com
Appointment made for field inspector to visit customer
visit basis2.com
Appointment visible to all staff in basis2 Event View, feeds from the AVLS system, can display field staff in vicinity and progress to the appointment location
visit basis2.com
Appointment visible to all staff in basis2 Event View
visit basis2.com
Scheduling appointment in basis2 Customer Care creates customer job which is electronically sent to basis2 Service Orders
visit basis2.com
Appointment is dispatched to the field by basis2 Service Orders….
visit basis2.com
…. and relevant information added for field staff use e.g. map, stores list, contact history
visit basis2.com
basis2 Service Orders Job pack can contain maps from the corporate GIS
visit basis2.com
basis2 Service Orders Field client can be PDA or tablet PC dependent on requirements of staff
PDA examples show sample job list, job pack and data entry screens
visit basis2.com
Status updates from the field returned to basis2 Service Orders
visit basis2.com
Status updates from the field returned from basis2 Service Orders to basis2 Customer Care
visit basis2.com
Further Information
Peter Barzen, Korlin Tannerbasis2 Americas Tel: +1 303 771 2666 x14
Joe Slatterybasis2 EMEATel: +44 870 770 2864
Andy Wongbasis2 Asia PacificTel: +61 8 8364 4411