visiting deloitte’s center for innovation

Visiting Deloitte’s Center for InnovationDemo GuideSpring 2012

Washington, DC

Client Visit Experience

Copyright © 2012 Deloitte Development LLC. All rights reserved.3 Center for Innovation3

Connect with experts• “One inbox” for all cross-functional

areas / industry requests (PRD required)

Design the journey• Kick off call to learn client needs and

outcome for the visit

Create the experience • Storyboard development• Prototypes and visualizations

Start the show • Dedicated host to guide HIVE “day in

the life” scenarios

Continue the Journey• Metrics and opportunity tracking

Creating and delivering the client experience

Copyright © 2012 Deloitte Development LLC. All rights reserved.4 Center for Innovation

Collaborate.Innovate. Deliver.

Experience Tour- Innovation Center Overview

HIVEs- Highly Immersive Visual

Environments

Lightweight Innovation- Prototyping new

solutions

Ideation Workshops- Strategic Innovation Design

Learning Journeys- Emerging trends & solutions

New insights− Bring Your Own Data

(BYOD) & open source

DeepDiveTM - Team-based problem solving

Outside-in participation− From external partners, labs

and data sources

− Data visualization− Post-digital enterprise

Creating a unique client experience


Experience Tours

• Interactive visualizations that illuminate “day in the life” real-world client scenarios


Ideation Workshops

• Group ideation and idea evaluation workshop methodology


DeepDiveTM

• Deloitte’s proprietary rapid brainstorming and problem solving approach for developing new processes or products


• Pre-load client data or use sample data

• Integration of multiple tools and technologies

Highly Immersive Visual Environment (HIVE)

• Interactive, Immersive and Mobile technologies (MS Surface, iPads, Multi-touch)

• Data Visualization and Geospatial Analytics

• Enterprise Sustainability Analytics

• Predictive Modeling

• Text and Unstructured Analytics

• Social media


Lightweight innovation accelerates client ideation

• Prototyping for faster development and visualizing the art of the possible


Learning Journeys

• Design Thinking, personas and narratives to map the User Experience (UX)


Outside In Participation

• External partners, labs and data sources to design and model client analytics


Highly Immersive Visual Environment (HIVE)New Insights: Data Visualization

• New approaches for visualization Big Data and social media

The Team


JR ReaganPrincipal

Paula DavisClient Experience Lead

Scott RadeztskyChief Technology Officer

Meet the Center for Innovation Team

Markus LinkeLightweight Innovation

Todd ShockChief Information Architect

Tom Itle, Kevin StanleyCenter Support & Operations


GOVLAB

• Deloitte Federal ‘think tank’ that focuses on innovation in the public sector


MIT Media Lab

• Strategic partner for interactive demonstrations, brainstorming, technology and product review sessions, knowledge transfer, and unlimited access to intellectual property created at the Lab

Demo ShowcaseExamples & Case Studies


Innovation success story — Mobile Analytics

Client Question:How can we gain better visibility into how we are performing toward strategic priorities?

Solution: Exec iPad app • Heat map view • Key metrics• Live twitter feed


Solution: • Heat map view of distribution

facilities• Color coding based on

service delivery ranking• In-depth data and analysis for

each location

Innovation success story — Visual operations

Client Question:Where do I need to focus my efforts for improving service delivery at my distribution facilities?


Solution: • Social media & open source

data for new client insights.

• Over 1,000+ website hits from the client network over 72 hour period

Innovation success story — Crisis response

Client Question:How can I view weather, road closures, store locations and other key data in one interactive dashboard?


Solution: • Tableau-based data analytics

with interactive reporting

• Tracks more than 18,000 locations and 6 million usage records

Innovation success story — Dashboards 2.0

Client Question:How can I combine financial, energy and environmental metrics for data-rich decision making?


Solution: • Interactive mobile dashboard to

perform “what-if” analysis

• Combines US census and store data to determine best locations for customer coverage

Innovation success story — Geospatial analytics

Client Question:How can I use geospatial analytics to visualize data differently than just traditional rows and columns of a spreadsheet?


Solution: • Interactive mobile dashboard to

perform “what-if” analysis

• Combines US census and store data to determine best locations for customer coverage

Innovation success story — Strategic planning

Client Question:How can I turn a manual strategic and financial planning process into an interactive one that enables quicker decisions?


Contact: [email protected]

visiting deloitte’s center for innovation

Documents

deloitte development

deloittes center

faster development

client ideationprototyping

multitouch data visualization

hive day

user experience uxcopyright

new processes