Vocalcom, an editor… customer oriented.

What makes a software editor profitable, keeping it growing and developing internationally? Many

will explain this success by a “killer app” developing, many highly qualified engineers recruited,

hunted from multinational firms and paid dearly, a really competitive pricing strategy and quite a

flair when it comes to fund raising… But for Vocalcom, these elements aren’t more important than an

inherent quality: being customer oriented.

In customer relationship world, example is king. The best illustration of Vocalcom’s orientation is its

clients and their fidelity. Clients trusting the editor for year, promoting its solutions all over the place,

these grail-like brand ambassadors chased by all services and technology providers.

Charles-Emmanuel Berc, Interstis CEO, insisted up on being assisted by Vocalcom in Cameroon. It is

hard to find more loyal client: “I’ve a particular relation with Vocalcom, as I was one of their first

customer 15 years ago. In these days, Vocalcom was offering a predictive solution on Minitel (a

Videotex online service); Anthony Dinis was working on a PC edition of Hermes Pro. We lived through

the assited by Minitel telemarketing; the computer based telemarketing and then the CTI…and

stayed loyal to them”. Why such loyalty? Listening, reactivity and skills allowing a true enrichment, a

fine tuning of the solutions to adapt them nicely to client’s need: “all the demands we expressed

were source of an upgrade with the requested functions, mainly in the call reception domain. I’m

happy to see that 15 years later, or proposal for upgrades are still making their way.” And for the

future? “We are currently working on adapting chat on an industrial level and community relations

with a digital logic, some of our biggest clients are in e-commerce, a demanding sector. Vocalcom is

still our partner.”

For Euro CRM Vocalcom is also a key partner, it helps the company growth in France, where it just

opened a contact center in Lisieux, as well as in Mauritius where Euro Crm plans to double its

capacity. Pia Heitz-Casnova, CEO and Maxime Rougier, Head of development, were among the first to

use the dotnet solution developed by Vocalcom. After a new benchmark comparing vocalcom to its

international runner-ups, and even if the commercial team changed since their first collaboration,

the same partner was selected.

Dominique Bertholet equipped its new challenge after a 20 years long career, the new call center B-

Call with Vocalcom’s solutions. Graduate in Economics, Dominique worked in multinationals such as

Convergys or Client Center Alliance before creating the PCCI company, first offshore center in

Senegal, and participating to ADM Value group development.

When asked how he chose his provider, the answer comes naturally “I’ve called Anthony (Dinis,

Vocalcom CEO). I know him and his solution for 20 years. He proposed a good pricing for this new

adventure. »

When a CEO from a company that became a major player in its field, keeps picking his phone like a

salesperson or a hotliner, it’s to follow up his clients’ way, their needs and requests. This is a good

way to plan the development work. Keeping in touch with every level of the market, daily, for

Vocalcom loyalty is nurtured every day.