VOICE OUTSOURCING FROM LEVEL 3LEVERAGE A GLOBAL NETWORK AND PORTFOLIO

OF CARRIER-GRADE SOLUTIONS

LEVEL 3 CAN PROVIDE A WIDE RANGE OF OUTSOURCING SERVICES, RANGING FROM COMPLETE OUTSOURCING TO NICHE CAPABILITIES THAT CAN HELP SOLVE SPECIFIC BUSINESS CHALLENGES.

FOCUS ON CUSTOMER EXPERIENCE, NOT COMPLEXITY Business and residential communication has undergone a rapid shift away from traditional landline and wireless solutions, but one thing remains clear—voice remains a necessary and critical service to customers. At the same time, rapidly evolving models of delivering voice, coupled with new competition, have many service providers re-evaluating how to provide high-quality voice services while maintaining growth and profitability.

COMPLEXITY DOESN’T DELIVER THE VALUE IT ONCE DIDFor many, the answer to reducing operational expense and resources dedicated to infrastructure management is to move complex and capital-intensive voice networks, carrier vendor routing, local number management and feature support off premises to specialist providers. This allows you to focus on core capabilities where you can profitably grow business.

Level 3 can provide a wide range of outsourcing services, ranging from complete outsourcing to niche capabilities that can help solve specific business challenges. Level 3 leverages our expansive network, global reach and experienced voice architects to help you implement a partial, or complete, outsourcing solution.

Managed LCRLevel 3® Carrier Cloud Voice Solution

e911

Tandem Services

Contact Center Services

Voice Termination On-Net (Rural Call Completion)

Enhanced Local Service

Voice Termination

International VT

Toll Free

ITFS

Local Inbound

International LI

OUTSOURCING SPECTRUM

Full Outsource Components Services Internal Use

ONE TRUSTED PROVIDER CAN HELP YOU

Streamline operations and reduce infrastructure expense

Restore or improve profitability

Expand without the overhead

Quickly enter new markets with robust services

Streamline dependence on multiple service providers

Redirect capital and resources to core business growth

Remove investment risk – reduce upfront capital and manpower resources

Reduce product development cycles and “future proof” service offerings

BENEFITS OFVOICE OUTSOURCINGOutsourcing a portion or all of your current or proposed voice products and services can help provide a range of benefits:

Reduce CAPEX: Reduce expensive new or upgraded VoIP equipment and costly next-generation network build-outs.

Reduce OPEX: Avoid equipment operating expenses (space, power, cooling) and vendor management hassles by outsourcing network operations.

Cut investment risk: Reduce upfront capital and manpower resources.

Accelerate time-to-market for new services: Leverage the experience and infrastructure of trusted service and cloud providers to rapidly launch new services or transition to next generation solutions.

Increase service agility: Expand service offerings and market reach more rapidly.

Focus on business innovation: Free-up capital budget and engineering staff for core business tasks and high-impact strategic initiatives.

Preserve service quality and customer satisfaction: Leverage an expansive local and long-distance nationwide U.S. voice network with global reach.

Avoid obsolescence: “Future-proof” your services in a rapidly evolving market.

OUTSOURCING A PORTION OR ALL OF YOUR CURRENT OR PROPOSED VOICE PRODUCTS AND SERVICES CAN HELP PROVIDE A RANGE OF BENEFITS.

LEVERAGING THE CLOUD VOICE PLATFORM CAN HELP REDUCE COST OF OWNERSHIP, PROVIDE SERVICE AGILITY AND BUILD A HIGH-MARGIN, LOW-RISK BUSINESS CASE FOR VOIP.

OUTSOURCING SOLUTIONS Level 3® Carrier Cloud Voice Solution – Complete Turn-Key Voice

Level 3 has teamed with Alianza, a leading provider of cloud voice platforms, to provide a comprehensive, cloud-based wholesale voice solution. You can leverage Level 3’s enhanced local origination footprint and the cloud to power your voice services and help focus investments in other growth initiatives while offering a profitable voice product. Leveraging the cloud voice platform can help reduce cost of ownership, provide service agility and build a high-margin, low-risk business case for VoIP.

Managed Least Cost Routing

Customers can benefit from additional functionality and cost savings by accessing Level 3 vendors and LCR management tools. Other benefits include vendor management, rate management and network management and reporting. Level 3 creates a custom routing partition and assumes management of subscriber voice calls to deliver competitive termination costs and high quality. Cost decreases are realized through usage billing on a cost-only basis and port-based fees apply. Call Detail Records (CDRs) are provided as part of this solution.

Customer’s Network

Level 3® NetworkW / Custom Routing Partition

Level 3 Termination Vendors

End Users

TDM or IP Interconnect

Called Parties

Level 3 provided Least Cost

Routing

Level 3 Tandem and Direct

Connections

ON-NET AND ON-NET PLUS VOICE TERMINATION SERVICES FOR HIGH QUALITY CONFIDENCE

Level 3’s On-Net Voice Termination service gives you the confidence that Level 3 is transporting and terminating the calls directly to the end office, tandem or direct connect – not offloading traffic to a third party provider. If you require high QoS call terminations and tier 1-level call metrics, On-Net Voice Termination services are the outbound long distance service to meet your needs.

- Exclusively utilizes our vast on-net footprint including our Feature Group D, Co-Carrier and Direct Connect terminations.

- 99 percent code coverage of the U.S. 48.

- If we are unable to terminate a call with our on-net connectivity, we release the call back to you for route advance.

- Monthly rural call reports in the FCC-requested format available for an additional charge.

On-Net Plus Voice Termination service provides all the features listed above, but includes other On-Net solutions to help eliminate the need to manage a LCR queue.

- Utilizes on-net footprint including our Feature Group D, Co-Carrier and Direct Connect terminations.

- Includes third party providers able to certify to Level 3 that calls will terminate on their network.

- Compliant with FCC Rural Call Completion guidelines.

Level 3® Voice Network

Level 3® Voice Network

Level 3® Voice Network

On-Net Plus Termination

On-Net Termination

Subscriber calls delivered to Level 3 from Service

If no ability to deliver call to last mile, release back to service provider for advance routing

No third-party Leased Cost Routing or overflow

Available certified third-party routing

Subscriber calls delivered to Level 3 from Service

Subscriber calls delivered to Level 3 from Service

TDM DALor SIP

Level 3 FG-D, Direct, or Co Carrier

Level 3 FG-D, Direct, or Co Carrier

Called Party

Rural Called Party

Called Party

Rural Called Party

Called Party

Rural Called Party

TDM DALor SIP

TDM DALor SIP

IF YOU REQUIRE HIGH QOS CALL TERMINATIONS AND TIER 1-LEVEL CALL METRICS, ON-NET VOICE TERMINATION SERVICES ARE THE OUTBOUND LONG DISTANCE SERVICE TO MEET YOUR NEEDS.

CUSTOMERS DO NOT PAY FOR TANDEM SERVICE, BUT RECEIVE A REWARD FOR EACH MINUTE PASSING THROUGH THE LEVEL 3 TANDEM DESTINED TO/FROM THEIR TNS.

LEVEL 3® TANDEM – STREAMLINE AND EARN USAGE CREDIT The Level 3 Tandem service can help streamline your voice delivery by aggregating your traffic through one provider for simple and cost-effective tandem service. The Level 3 Tandem service provides transit service for inbound long-distance and outbound toll-free (8YY) calls between IXCs and the telephone numbers (TNs) homed behind the Level 3 FGD Access Tandems.

Serving as a replacement to existing incumbent carriers’ infrastructures, Level 3 operates a facilities-based network, taking the stress out of supporting legacy and new technologies while simplifying your long-distance and toll-free needs. We use Level 3 owned and operated tandems for our own telephone numbers. Our broad voice portfolio is used by some of the most prominent players in the cable, wireless and telecommunications industries.

Unlike traditional services, customers do not pay for Tandem service, but receive a reward for each minute passing through the Level 3 Tandem destined to/from their TNs. Customer rewards show as a credit on the customer’s invoice. This can help provide cost savings while preserving existing CABS Revenue.

Designed to help you save NetEx and gain efficiency

SIP interconnection at any Level 3 location

Simplify Your Network: Support for both TDM- and SIP-based interconnects

Aggregation of Interconnections:

Can provide significant economic benefits compared to establishing connections to ILEC selective routers

Built-in redundancy

Level 3 has geographically diverse media gateways and facilities to selective routers, including next generation selective router providers.

Level 3 ensures P.01 grade of service and appropriate PSAP designated default trunking assignments when required

Operational Simplicity

Reduce 911 operational expense associated with capacity management, network re-homes to new selective routers.

Reduced competitor reliance

Reduce your reliance on the ILEC, who may be your main competitor or who may just be slow to respond to the growth requirements you demand

EMERGENCY 911 UPGRADE YOUR TECHNOLOGY TO REMAIN COMPETITIVEUpgrading your old technology is essential to staying competitive. Replacing LEC Selective Router TDM interconnection with SIP and aggregating calls allows you to increase your overall network performance and gain efficiency. The Level 3SM E-911 Direct service is a 911 call delivery and termination service that offers you a cost-effective and efficient alternative to a traditional architecture. Level 3 operates a facilities-based, secure network, simplifying your 911 network so you can focus on growth.

NENA i.2 Emergency Services Gateway Product.

Level 3’s SIP network can serve as a portal for your 911 calls.

Level 3’s can direct the calls and terminate them to the appropriate Selective Router and Public Service Answering Point using Emergency Services Route Numbers (ESRN).

Level 3 E-911 network connects to over 6000+ Public Service Answering Points.

Level 3 has geographically diverse media gateways and facilities to selective routers, including next generation selective router providers.

Level e E-911 Direct Service can work with nomadic / dynamic VPC addresses, wireless, or traditional wireline LEC/ALI E-911 deployments.

Level 3® Voice Network

Call Flow — Inbound LDLevel 3® Tandem Service

PSTN Customer’sNetwork

Any IXC Level 3 Regional Tandem

TDM or IPInterconnect

Long Distance traffic originated from PTSN routed via LERGUpdated customer TN is delivered by IXC to appropriate Level 3 Tandem

Level 3 transports trafficacross the Level 3 backbone

Level 3 delivers call to customernetwork via TDM or IP interconnect

Level 3® Voice Network

Call Flow — Outbound Toll FreeLevel 3® Tandem Service

Customer’sNetwork

TDM or IPInterconnect

Customer sends dipped or un-dipped toll free call over TDM or IP interconnect

Level 3 dips if necessaryand transports traffic across the Level 3 Backbone

Level 3 delivers traffic to appropriate IXCLevel 3 will route to off-net provider ifno other routes are available

Level 3 Regional Tandem

Any IXC

Off-netProvider

SMS Database

Call Flow

THE LEVEL 3SM E-911 DIRECT SERVICE IS A 911 CALL DELIVERY AND TERMINATION SERVICE THAT OFFERS YOU A COST-EFFECTIVE AND EFFICIENT ALTERNATIVE TO A TRADITIONAL ARCHITECTURE.

INTERNAL CONTACT CENTER SERVICES IMPROVE CUSTOMER EXPERIENCE AND EFFICIENCYThe Level 3® Contact Center services portfolio includes a broad set of capabilities to support your internal business needs. Gain deeper insights into customer experiences and agent performance than you thought possible—without complex systems integration. And see how an inclusive minute pricing model where all standard features are included provides greater value and predictability.

Robust Portfolio of Services: Level 3 Contact Center services include a full suite of standard routing and control features, offers optional applications, and combines the power of toll-free functionality with local call origination.

Local call origination includes all standard features of traditional toll free for a lower cost solution.

Reduce CPE-heavy implementations by increasing the proportion of cloud services.

Move from a CAPEX model to an OPEX model and reduce maintenance and internal support resources.

Network routing, recording, voice clarity and other advanced hosted features are available.

Inclusive pricing model.

Not for resale.

Contact Center Services

Switched

Toll Free

Local Number(NPA-NXX-XXXX)

TDM

IP

Hosted Feature Platform

Level 3® Network

Call Origination Call Treatment Call Termination

Contact Center Services

Level 3® Voice Network

E-911 Call Flow

ServiceProviderNetwork

ESRN +ESRK

Service provider queries MPC for ESRK (shell record loaded in the LEC ALI database).Service provider assigns ESRN (Emergency Service Rout Number) as calling party to:(route label) and ESRK in the P-Assert Identity

Level 3 transports traffic across the Level 3 Backbone

A) Level 3 delivers traffic to appropriate ILEC Selective Router —or—B) PSAP Designated Next Gen Selective Router

Level 3 911Gateway

TDM or IPInterconnect

LEC ALI

Customer

Customer

Customer

Next Gen 911Provider

ILEC SelectiveRouter

MPC

E-911 Call Flow

WHY LEVEL 3Coverage

- Connectivity to every long distance tandem office in the United States.

- Local telephone numbers serving 26 countries.

- Able to terminate calls anywhere in the world.

Value

- Network designed to deliver operational efficiencies.

- More than 12 billion minutes per month in voice traffic means economies of scale.

Trust

- Reliable, scalable network provide quality network services.

- Scale to easily accommodate current and future traffic.

Convenience

- Manage services through the secure, 24 x 7 MyLevel3SM customer portal.

- Streamline your service management process.

- Reports you need to help make your job easier and save you time.

Next Steps for Pursuing Voice Outsourcing

Outsourcing voice services allows you to focus on growing the business, instead of building and managing a voice network. Turn to Level 3 to help you reduce capital costs, simplify operations and enhance profitability today.

Learn More

For more information about our voice outsourcing services, contact your Level 3 sales representative, or contact Level 3 directly at 1.877.2LEVEL3.

We build, operate and take end-to-endresponsibility for network solutions thatconnect you to the world. We put customers firstand take ownership of reliability and securityacross our broad portfolio.

© 2015 Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications, MyLevel3, the Level 3 Communications Logo, the Level 3 logo and “Connecting and Protecting the Networked World” are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and/or other countries. Level 3 services are provided by wholly owned subsidiaries of Level 3 Communications, Inc. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners. PN 156400