VoIP At Princeton University

Dave WirthManager of Operations

OIT NetworkingTelephonydwirthprincetonedu

258-6626

Lunch and Learn 10282009

Agenda

Introduction ndash BackgroundVoIP amp SIPHow we are Implementing Now New Implementations PlannedFuture PossibilitiesSummary

2

Background

VoIP Pilot for last 7 Years 701 Carnegie Center

3

OCTELVoicemailSystem

MeridianCS-2100XA-CoreHybrid

701 Carnegie Center ndash VoIP SIP Lines

755 Alexander Rd

22 Chambers St

MeridianSL-100RemoteSwitch

Forrestal Center

Frist Campus Center

VerizonPAETEC

PA

PAETECNYC

Meridian CS-1000Remote Switch

194 Nassau St

693 Alexander Rd

Meridian CS-1000Remote Switch

Meridian CS-1000Remote Switch

Meridian CS-1000Remote Switch

4

What VoIP is NOT

Some MythsVoIP Calls are FreeVoIP lines can survive electrical blackouts Dial-up Internet is sufficient VoIP is Voice over the Internet

5

What IS VoIP

A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model

6

What is SIP

Session Initiated ProtocolDesigned around internet http

7

Background

VoIP Pilot for last 7 Years 701 Carnegie Center

3

OCTELVoicemailSystem

MeridianCS-2100XA-CoreHybrid

701 Carnegie Center ndash VoIP SIP Lines

755 Alexander Rd

22 Chambers St

MeridianSL-100RemoteSwitch

Forrestal Center

Frist Campus Center

VerizonPAETEC

PA

PAETECNYC

Meridian CS-1000Remote Switch

194 Nassau St

693 Alexander Rd

Meridian CS-1000Remote Switch

Meridian CS-1000Remote Switch

Meridian CS-1000Remote Switch

4

What VoIP is NOT

Some MythsVoIP Calls are FreeVoIP lines can survive electrical blackouts Dial-up Internet is sufficient VoIP is Voice over the Internet

5

What IS VoIP

A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model

6

What is SIP

Session Initiated ProtocolDesigned around internet http

7

OCTELVoicemailSystem

MeridianCS-2100XA-CoreHybrid

701 Carnegie Center ndash VoIP SIP Lines

755 Alexander Rd

22 Chambers St

MeridianSL-100RemoteSwitch

Forrestal Center

Frist Campus Center

VerizonPAETEC

PA

PAETECNYC

Meridian CS-1000Remote Switch

194 Nassau St

693 Alexander Rd

Meridian CS-1000Remote Switch

Meridian CS-1000Remote Switch

Meridian CS-1000Remote Switch

4

What VoIP is NOT

Some MythsVoIP Calls are FreeVoIP lines can survive electrical blackouts Dial-up Internet is sufficient VoIP is Voice over the Internet

5

What IS VoIP

A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model

6

What is SIP

Session Initiated ProtocolDesigned around internet http

7

What VoIP is NOT

Some MythsVoIP Calls are FreeVoIP lines can survive electrical blackouts Dial-up Internet is sufficient VoIP is Voice over the Internet

5

What IS VoIP

A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model

6

What is SIP

Session Initiated ProtocolDesigned around internet http

7

What IS VoIP

A combination of hardware and software using IP standards to transmit voice across an IP-based packet networkSkype uses P2P not a true VoIP CS model

6

What is SIP

Session Initiated ProtocolDesigned around internet http

7

What is SIP

Session Initiated ProtocolDesigned around internet http

7

VoIP Versus SIP

VoIP SIP

Properties Complex designDifficult to updateBased on ISDN

ModularEasy to UpdateInternet friendly

Standards Minimal feature set No real end-device feature standard

IndustryAcceptance

EstablishMost phones are

proprietary

Rapid industry momentumGrowing interest in SIP

Phones and soft clients8

VoIP Versus SIP

VoIP SIP

Architecture TerminalGatewayGatekeeper

Servers

Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem

SIP inherently supports wide area addressing

9

SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)

1010

Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911

of featuresCall a number versus call a personCost flexibility and better richer ways of communicating

11

Advantages of an IP Phone System

ApplicationsAbility to combine multiple information (data voice image)

Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP

12

Disadvantages an IP Phone System

Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues

EchoJitterLatency

13

Disadvantages an IP Phone System

Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks

14

Why We Upgraded

The driving force behind the changeOpportunity

A new designated high-tech building

NeedTo still have the ldquoUniversityrdquo experience

15

The Opportunity

New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system

16

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

VoIP Versus SIP

VoIP SIP

Architecture TerminalGatewayGatekeeper

Servers

Scalability It was not inherently designed for wide area addressing though zones were added to handle that problem

SIP inherently supports wide area addressing

9

SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)

1010

Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911

of featuresCall a number versus call a personCost flexibility and better richer ways of communicating

11

Advantages of an IP Phone System

ApplicationsAbility to combine multiple information (data voice image)

Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP

12

Disadvantages an IP Phone System

Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues

EchoJitterLatency

13

Disadvantages an IP Phone System

Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks

14

Why We Upgraded

The driving force behind the changeOpportunity

A new designated high-tech building

NeedTo still have the ldquoUniversityrdquo experience

15

The Opportunity

New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system

16

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

SIP URI DialingOne of the benefits of SIP is the ability to use one address for voice e-mail IM etc (Uniform Resource Identifier)

1010

Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911

of featuresCall a number versus call a personCost flexibility and better richer ways of communicating

11

Advantages of an IP Phone System

ApplicationsAbility to combine multiple information (data voice image)

Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP

12

Disadvantages an IP Phone System

Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues

EchoJitterLatency

13

Disadvantages an IP Phone System

Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks

14

Why We Upgraded

The driving force behind the changeOpportunity

A new designated high-tech building

NeedTo still have the ldquoUniversityrdquo experience

15

The Opportunity

New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system

16

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Traditional versus VoIPPowerReliabilityEquipment5 9sTelephonesAlarms fax 911

of featuresCall a number versus call a personCost flexibility and better richer ways of communicating

11

Advantages of an IP Phone System

ApplicationsAbility to combine multiple information (data voice image)

Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP

12

Disadvantages an IP Phone System

Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues

EchoJitterLatency

13

Disadvantages an IP Phone System

Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks

14

Why We Upgraded

The driving force behind the changeOpportunity

A new designated high-tech building

NeedTo still have the ldquoUniversityrdquo experience

15

The Opportunity

New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system

16

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Advantages of an IP Phone System

ApplicationsAbility to combine multiple information (data voice image)

Disaster Recovery CapabilitiesNetwork UtilizationsSoft phonesAgnostic - SIP

12

Disadvantages an IP Phone System

Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues

EchoJitterLatency

13

Disadvantages an IP Phone System

Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks

14

Why We Upgraded

The driving force behind the changeOpportunity

A new designated high-tech building

NeedTo still have the ldquoUniversityrdquo experience

15

The Opportunity

New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system

16

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Disadvantages an IP Phone System

Network Equipment ReplacementE911Price of handsetsIf on data network when network fails so does voiceNew voice quality issues

EchoJitterLatency

13

Disadvantages an IP Phone System

Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks

14

Why We Upgraded

The driving force behind the changeOpportunity

A new designated high-tech building

NeedTo still have the ldquoUniversityrdquo experience

15

The Opportunity

New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system

16

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Disadvantages an IP Phone System

Security IssuesVoice path vulnerability when on LAN Denial of Service attacks Computer Viruses Password protection Spoofing SIP Attacks

14

Why We Upgraded

The driving force behind the changeOpportunity

A new designated high-tech building

NeedTo still have the ldquoUniversityrdquo experience

15

The Opportunity

New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system

16

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Why We Upgraded

The driving force behind the changeOpportunity

A new designated high-tech building

NeedTo still have the ldquoUniversityrdquo experience

15

The Opportunity

New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system

16

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

The Opportunity

New building 3 miles from campusDesignated high-tech to house IT First time IT group will be in one areaTime to upgrade telephone system

16

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

A need to feel connected away from officeUniversity Experience

One University numberIndividual and group communication capabilitiesEasy to useCommon experience over any handset ndash ideally

The Need

17

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

How We are Implementing Now

18

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Installation Challenges

New Systems Policy Items

19

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Multiple New Systems

TMS UpgradeNew Provisioning SystemNew Session Border ControlNew Security PoliciesNew DHCP procedures

20

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Policy Decision Items

How to handle E911 Mobile 911How long do provide power for IP phonesWhat phones do we useBest way to train end users

21

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

WOW Factors

Everyone gets CallerIDClick-to-CallPhone logs

22

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Simplified Call Handling

Ad Hoc conferencingDistinctive ring tonesGlobal amp personal directoriesClient amp network-based call logs

Click to return call

Caller ID with Name

Call Control Window

23

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

New Implementations Planned

24

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

More WOWs

Meet Me ConferencingGoogle voice vs Personal Agent Personal AgentIndividual routing of calls

25

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Secure Meet Me Audio Conferencing

Easy to useJust dial-in anytimeManage your own preferencesChairperson controls

Always availableConvenient

SIP VoIP and PSTN accessFrom anywhere anytime

Letrsquos meet on my

bridge in 30 minutes

26

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Secure Meet Me Audio Conferencing

Conference recordingAll users permanently assigned one or more dial-in numbers and a unique access code

Users manage their own chairperson passcodeExtra optional per conference password

Chairperson can assign password when starting a conference (press 1 to start your conference or press 2 to assign a password)

Optionally end conference when chairperson disconnectsDisplays caller ID or SIP address

27

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Google Voice - Supported

Conference CallsCall RecordBlock CallsOne Number Answer on any PhoneForward CallsPhone Routing

One Voice MailVoice Mail NotificationListen to Voice MailShare Voice MailMobile AppsView Mailbox from Mobile

Available with Soft Phone28

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Google Voice - Only

Voice mail transcriptPersonalize GreetingsCall ScreeningListen-inSMSFree Calls

29

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Personal AgentManage

Personal informationPersonal address bookMeet Me settingsFind me follow me

Enabling personal management ndash when how whom

bull Viewbull Call logsbull PersonalGlobal address

booksbull Service package

30

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Find Me Follow MeFor Calls and IM

Select route criteriaCaller ID range of numbers groups presence state time of dayday of week

Select actionMulti-level sequential and simultaneous ringing of pre-defined (mobile work home client) or other numbersReply with IMSend to voice mail

Apply exceptionsSave and activate routes

31

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

What May Be in the Future

Fixed Mobile ConvergenceSIP TrunksSoft phonesUCVideo

32

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

What is Fixed Mobile Convergence

33

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

34

IT Group ndash TodayCharacteristics

Split time between main campus and office located off-campusHighly mobile worker

Reachable only at assigned office number

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

35

IT and Support Solution

Single University Reach NumberMake and receive calls on office number using mobileReal-time access to information on mobile handsetLeverage WiFi whenever possible

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

36

University Benefits

Seamless WiFi-cellular handoffSingle Number Reach with existing PBXExcellent WiFi Voice QualityProvides IM and Presence in addition to PBX functionalityEliminate laptop cellular data cards

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

37

Administration Benefits

Keep Business and Personal calls separateSeamless transfer to desk and cellAbility to answer office phone anywhere

On the roadWork at home

Accessible during weather or other emergencies

Presence Email Calendar Contacts

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

38

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

39

The Technology

Server WiFiCellular

Client

NORTELCS2100SIP PBX

Nortel SL100CS2100

PBXVoIP amp SIP

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

40

Common Deployment Challenges

Unique PBX and messaging environmentsDifferent vendors versionsCurrent voice architecture is LAN centric and not WAN friendlyStatic desk phone centric dial plans ndash mobile user behavior is different and therefore needs mobile-centric dial plans and features

Inadequate WiFi NetworksPoor coverage and non-voice-grade networksInterference from surrounding networksVariable handset behavior

Varying Cellular Voice and Data NetworkVarying coverage and network capabilities (2G vs 25G vs 3G)Inconsistent cellular data networks

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

41

Issues

Battery LifeDual antenna draws more powerFrequently pullingpushing email

PhonesMany features only available with GSM phonesGrowing availability of dual mode WiFi phones

Impact on wireless network

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

SIP Trunks

A different way to connect to carrierOffers a means of Disaster RecoveryCan save money

42

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Soft Phone

Used on PCs Laptops Mobile DevicesEnable user to access PBX features from remote sites

43

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Unified Communications

Use any deviceTo retrieve any informationTypically voice email voice mail IM videoIncludes presence

44

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Microsoft OCS IntegrationCall forwarding of CS 2100 phone from OC client

Pull down menu from OC client to access call forwardingSimultaneous Ring is not yet supported

Message Waiting indication on OC clientNotification and control when using a secondary DN key on a business phoneUtilization of SIP PBX interface as voice interface to OCS 2007 R2

4545

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Looking into the future for PrincetonNew Chemistry building next year

Next Steps

46

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Summary

New upgrade takes advantage of opportunityAddresses needs of occupantsProvides some ldquoWOWrdquoPositions University to use new technology

47

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues

Options and Issues

48

• VoIP At Princeton University
• Agenda
• Background
• Slide Number 4
• What VoIP is NOT
• What IS VoIP
• What is SIP
• VoIP Versus SIP
• VoIP Versus SIP
• SIP URI Dialing
• Traditional versus VoIP
• Advantages of an IP Phone System
• Disadvantages an IP Phone System
• Disadvantages an IP Phone System
• Why We Upgraded
• The Opportunity
• Slide Number 17
• How We are Implementing Now
• Installation Challenges
• Multiple New Systems
• Policy Decision Items
• WOW Factors
• Simplified Call Handling
• New Implementations Planned
• More WOWs
• Secure Meet Me Audio Conferencing
• Secure Meet Me Audio Conferencing
• Google Voice - Supported
• Google Voice - Only
• Personal Agent
• Find Me Follow MeFor Calls and IM
• What May Be in the Future
• What is Fixed Mobile Convergence
• IT Group ndash Today
• IT and Support Solution
• University Benefits
• Administration Benefits
• The Technology
• The Technology
• Common Deployment Challenges
• Issues
• SIP Trunks
• Soft Phone
• Unified Communications
• Microsoft OCS Integration
• Next Steps
• Summary
• Options and Issues