vol i tech proposal - covenant
DESCRIPTION
Comprehensive Technical Proposal, Covenant, Protective Service contracting, PhiladelphiaTRANSCRIPT
March 11, 2011 Vol I: Technical Proposal: CCooppyy 11 ooff 55
RFP Number: HSHQE3-11-R-00001
U.S. Dept of Homeland Security – Federal Protective Service
Protective Security Officer Services for the Philadelphia Metro Area
This proposal includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed – in whole or in part – for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this offeror as a result of – or in conjunction with – the submission of this data, the Government shall have the right to duplicate use or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Government’s right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained in all of the following sheets.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
i
Table of Contents
1 RELEVANT PAST PERFORMANCE ................................................................................. 1
1.1 Overview of Covenant Capabilities .......................................................................................... 1
1.2 Covenant Past Project Information (non-page counted) ........................................................ 4 1.2.1 DOE Strategic Petroleum Reserve Armed Security Guard Services ..................................................... 4 1.2.2 U.S. Department of Transportation Armed Guard Services .................................................................. 8 1.2.3 U.S. Department of Labor Armed Guard Services Contract ................................................................ 12
2 MANAGEMENT APPROACH ........................................................................................... 16
2.1 Understanding of Requirements ............................................................................................ 16
2.2 Identification and Mitigation of Operational Risks ............................................................. 17
2.3 Quality Assurance ................................................................................................................... 19 2.3.1 Supervision of Protective Security Officers (PSO) .............................................................................. 19 2.3.2 Quality Control .................................................................................................................................... 21
2.4 Transition ................................................................................................................................. 22 2.4.1 Delivery/Documentation of Contract Required Transition Training ................................................... 22 2.4.2 Transition Timeline.............................................................................................................................. 23
2.5 Staffing Plan ............................................................................................................................. 25 2.5.1 Project Organization ............................................................................................................................ 25 2.5.2 PSO Qualifications .............................................................................................................................. 27 2.5.3 Training Approach ............................................................................................................................... 28 2.5.4 PSO Staffing ........................................................................................................................................ 29 2.5.5 PSO Relief Plan ................................................................................................................................... 29
2.6 Continuity of Operations ........................................................................................................ 30 2.6.1 Continuity of Operations Readiness .................................................................................................... 30 2.6.2 Identifying and Tracking Emergencies and Pandemics ....................................................................... 30 2.6.3 Strategies for Realignment and Augmentation of Resources ............................................................... 31 2.6.4 Communications with Workforce and Government ............................................................................ 32
3 SOCIO ECONOMIC FACTOR........................................................................................... 33
3.1 Extent of Participation of Small Disadvantaged Business Concerns .................................. 33
3.2 Participation in the DHS Mentor Protégé Program ............................................................. 33
Enclosure 1 – DHS-Approved Mentor-Protégé Agreement Letter……………………………………. 33
Enclosure 2 - Completed HSAR 3052-209-76 Disclosure ……………………………………………. 34
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
ii
List of Figures
Figure 1 – Relevancy of Covenant Corporate Experience 2
Figure 2 – Task Management Framework 15
Figure 3 – FPS Security Requirements 16
Figure 4 – Covenant Risk Mitigation Process 17
Figure 5 – Expected Employee Standards of Conduct 18
Figure 6 – Continuous PSO Training 18
Figure 7 – Proven Supervisory Controls 19
Figure 8 – Efficient Scheduling Tools 19
Figure 9 – Managing Performance Issues 19
Figure 10 – Covenant Stoplight Reporting System 20
Figure 11 – Quality Control Approach 20
Figure 12 – Approach to Provide Contract Required Transition Training 22
Figure 13 – 90-Day Transition Schedule Summary 22
Figure 14 – Direct Productive Labor Hours (DPLHs) 24
Figure 15 – FPS Project Organization 25
Figure 16 – Covenant uses a Well-Defined PSO Qualifications Process 26
Figure 17 – PSO Training Program 27
Figure 18 – Managing TAS/ESS Staffing Requirements 28
Figure 19 – Approach to Provide PSO Reliefs 28
Figure 20 – Approach to Ensure Continuity of Operations 29
Figure 21 – Communications Approach 31
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
1
1 RELEVANT PAST PERFORMANCE
1.1 Overview of Covenant Capabilities
Security is our business. Headquartered in Philadelphia, PA, Covenant Security Services, Ltd., formerly
Covenant Homeland Security Solutions, Ltd. (Covenant) is a 100% American-owned and operated
corporation. Covenant is the 8th
largest security company and 6th
largest American-owned security
agency. With its affiliates Covenant has performed almost $1 billion of Federal security contracts with
annual revenues exceeding $190 million and currently employs over 3,000 security professionals.
Covenant currently provides all of the protective security officer services as identified in the FPS
Statement of Work (Figure 1). We have been protecting
U.S. government interests since 1992 for the Departments
of Energy, Transportation, Labor, Homeland Security and
Defense (Army, Air Force and Marines), Internal Revenue
Service, Federal Law Enforcement Training Center,
National Drug Intelligence Center, and three different U.S.
Presidential Libraries and have never lost a government
contract for cause. This experience includes transitioning
and operating multi-site security services contracts for U.S.
government agencies and commercial customers
throughout the U.S. including over 50 locations in the
Philadelphia Metro-area.
Covenant currently holds a Top Secret facility clearance
(CAGE code 0X9S0) and is licensed in the State of
Pennsylvania. We have the necessary supervisory and
company support infrastructure currently in place from our
headquarters office in Philadelphia, PA to provide ongoing
support to all FPS contracted facilities on a daily basis.
Some examples of relevant past project experience
include:
DOE Strategic Petroleum Reserve Contract As the
subcontractor, Covenant provided 100% of the Protective
Force Services for the Prime, DynMcDermott Petroleum Operations Company. Performed duties
similar in scope to the FPS statement of work at five government sites in two states. Contract value:
$79.8 million. Annual Hours: 423,000.
U.S. Department of Transportation Contract Provide protective security services for DOT, FAA
and U.S. Coast Guard HQ Buildings, including logistical support and supervision; management by
prime contractor. Contract value: $46.6 million. Annual Hours: 217,000.
U.S. Air Force Security Augmentation Provided protective security services for 11 USAF bases in
eight states including all supervision, equipage, training and program management. Hired, trained
and fielded 397 SOs in 35 days. Contract value: $117.9 million. Annual Hours: 746,360.
Covenant Facts
100% American Owned Company
8th
Largest U.S. Security Company
Local headquarters in Philadelphia
Over 18 years of federal
government protective security
officer contract experience
Provide over 3 million hours of
annual armed guard services
Received DHS Safety Act
Certification
World-Class safety record with zero
lost-time injuries in two years
Successfully transitioned and
operate large multi-site government
security contracts
Proven Mentor-Protégé program
relationships with several SDBs
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
2
DHS Transportation Security Administration Screening Partnership Contract Provide commercial
screening services at three U.S. airport locations (SFO, TUP, FSD) including hiring and training over
1,200 personnel within six weeks of contract award. Contract value: $120 million. Annual Hours: 2.2M.
Figure 1: Relevancy of Covenant Corporate Experience.
HSHQE3-11-R-00001 Protective Security Officer Services Attachment 1 Statement of Work Requirements Covenant Past Performance Experience
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2 Contract Transition (Phase-in, Phase-out)
3 Plans (Transition, QCP, COOP)
4 Authority/Jurisdiction, Permits, Licenses
5 Qualification of Personnel (SF-78, Suitability)
6. Training (Schedules, PSO, Supervisor,
Weapons, Govt-Provided, Recurrent Training)
7 Documents, Certification, Filing System
8 Waivers and Deferments
9 Required Services
Security Officer Post Assignment Record
Typical SOW Duties
Access Control, Visitor Processing, Screening
Patrol and Response Posts
Control Center Operations
Traffic Control
Receipt, Use and Safeguarding of Keys
Security and Safety Systems
Federal Property Rules and Regulations
Physical Security, Law and Order
Hazardous Conditions, Response to Injuries
Additional Duties, Reports, Records, Testimony
Civil Disturbances, Emergencies, PSO Responses
Post Arrival/Departure, Use of DHS Form 139
10 Conduct of Contractor Personnel
11 Key Personnel (CM, Supervisor, Instructor)
12 Operations (Work Schedules, Compliance, Prod Hours, Reserve Force, ESS)
13 Government Provided Property (Use, Accountability, Safeguarding, PIV cards)
14 Contractor Provided Property (Vehicles,
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
3
Uniforms, Firearms, LTL Weapons, PPE)
15 QC, QA, Performance Evals
16 Deliverables (All)
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
4
1.2 Covenant Past Project Information (non-page counted)
The past project forms provided in the following pages detail and demonstrate the relevant experience
that we bring to every requirement of the FPS Protective Security Officer Services Contract.
1.2.1 DOE Strategic Petroleum Reserve Armed Security Guard Services
Attachment #4 Past Project Form – Covenant Reference #1 1. Name of Contractor
Covenant Security Services, Ltd. 1a. Solicitation Number (i.e. the solicitation your firm is responding to)
HSHQE3-11-R-00001 2. Complete Name of Government Agency, Commercial Firm, or other Organization for Which Effort was Performed
DOE Strategic Petroleum Reserve – DynMcDermott Petroleum Operations 3. Complete Address of Entity Named in #2 Above
Strategic Petroleum Reserve – DynMcDermott Petroleum Operations
850 S. Clearview Parkway
New Orleans, LA 70123 4. Contract Number or Other Reference
Subcontract No. 4500023009
5. Date of Project Award
July 20, 2005 6. Total Project Price (to include all options)
Total Contract Price; $79,761,180
7. Period of Performance (to include all options)
October 1, 2005 – September 30, 2010 8. Clearance Required (If yes, specify level)
Yes. Approved DD-254 Facility Clearance. “Q”
and “L” clearance for all SPOs, supervisors,
managers and favorable NACs for all
administrative personnel. 9a. Number of Productive PSO Hours Per Annum
423,190 – PSOs and Supervisors 9b. Armed or Unarmed Protective Security Officers
100% Armed PSOs 10. Total Number of Posts Manned
88 11. Total Number of Facilities Manned
Five facilities with over 86 buildings 12a. Technical Point of Contact (name, title, address, telephone no.,
and email address)
Todd Demaris,
Protection Program & Physical Security Manager
DynMcDermott Petroleum Operations
850 S. Clearview Parkway
New Orleans, LA 70123
Ph: (504) 734-4360
12b. Contracting or Purchasing Point of Contact (name, title, address,
telephone no., and email address)
George Freeman, Contract Manager DynMcDermott Petroleum Operations
850 S. Clearview Parkway
New Orleans, LA 70123
Ph: (504) 734-4135
13. Geographic Location of Work (Country, State or Province, County, City)
This contract included providing security PSO services at five government sites spread across two states
(Texas, Louisiana) guarding the nation‟s Strategic Petroleum Reserve of over 700 million barrels of oil.
Work locations included Bayou Choctaw, LA, West Hackberry, LA; Elmwood, LA; Big Hill, TX; and
Bryan Mound, TX. Several posts are located in remote areas, at least one of which requires PSOs
transport by boat.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
5
14. Description of Contract Work.
SCOPE: Protective Force Services Contract at the DOE Strategic Petroleum Reserve for the Prime
Contractor, DynMcDermott Petroleum Operations Co.
MAGNITUDE: Covenant managed a large uniformed security force of 179 personnel providing over
423,000 annual hours of armed security police officer (SPO) services at five government sites spread at
least 120 miles from each other across two states (Texas, Louisiana) guarding the nation‟s Strategic
Petroleum Reserve of over 700 million barrels of oil. Several posts are located in remote areas, at least
one of which requires security officers transport by boat. SPOs are cleared to “Q” and “L” government
security clearance levels. Services included providing DOE-certified armed SPOs to protect U.S.
Government property, personnel, and assets of national security interest. Covenant also provided all labor,
supervision, management, scheduling, contractor training, equipment, weapons, uniforms, vehicles,
reserve force, and relief PSOs necessary to support the contract.
Productive Hours Per Year: 423,190
Number of PSO Personnel: 179
Total Contract Value: $79,761,180
COMPLEXITY:
Typical Duties/Responsibilities: Covenant SPOs performed all of the security PSO services activities
outlined in the FPS Statement of Work including 1) access control, screening, and visitor processing, 2)
patrol and response posts, 3) control center operations, 4) traffic control, 5) key control, 6) security and
safety systems, 7) federal property rules and regulations, 8) physical security, law and order, 9) hazardous
conditions, 10) response to injury or illness, 10) additional assigned duties, 11) records, reports, and
testimony, 12) civil disturbances, 13) emergencies, and 14) primary security response at assigned posts. A
facility clearance is required for this contract in accordance with the approved DD-254 which also
requires active “Q” and “L” security clearances for all uniformed SPOs, supervisors, and managers.
Covenant also provides all required contract deliverables and interfaced daily with the CO and COTRs.
This contract requires the protection of personnel, visitors, classified and unclassified documents, Govt.
property and facilities. SPOs conduct property searches and inspections of facilities, personnel and
vehicles. Emergency response includes providing basic first aid, CPR, and early stage fire fighting as
well as oil spills and defense against possible terrorist activities, destruction of facilities, and attempted
theft or sabotage of SPR property/resources. Each site maintains two SPOs who are trained in advanced
crisis negotiations.
Armed PSO Qualification Requirements: SPOs assigned to the Strategic Petroleum Reserve project must
successfully complete the following qualification requirements:
- Pre-employment wants and warrants investigations
- National Crime Information Center (NCIC) check
- OPM Form 85P background investigation
- “Q” or “L” Security Clearance required
- DD Form 2760 Lautenberg Amendment certification
- Initial and random drug screening
- Medical exam/physical fitness certification
- Annual physical fitness tests
- MMPI psychological exam screening
- Favorable suitability determination
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
6
- SPO Certification and Credentials
Armed PSO Training Requirements: Armed PSOs receive over 320 hours of initial security training in
accordance with DOE M 470.4-3A Contractor Protective Force training requirements:
- DOE firearms qualification training course. PSOs receive 40 hours of weapons familiarization,
weapons handling, weapons safety, and weapons qualification training on assigned weapons
including the 9mm pistol and M-16 rifle.
- Basic Security Police Officer Training. Security officers receive 280 hours of contractor-
provided basic SPO training on topics including use of force, legal authority, search and seizure,
rules of evidence, crime prevention, civil disturbances, crowd control, anti-terrorism,
interior/exterior patrol methods, security equipment operation, communications, CPR/first aid
certification, safety, entry control duties, commercial vehicle inspection duties, weaponless self-
defense and intermediate force, security and emergency response, and site-specific post duties.
- Annual/refresher training. SPOs also receive 56 hours of annual refresher training to include
semi-annual weapons qualification and 40 hours of basic security police officer recertification
training.
- Supervisor training. Supervisors receive 16 hours of leadership/supervisory skills training.
Number and Geographical Dispersion of Services Sites: Five government sites spread at least 120 miles
from each other across two states (Texas, Louisiana) guarding the nation‟s Strategic Petroleum Reserve of
over 700 million barrels of oil. Several posts are located in remote areas, at least one of which requires
PSO transport by boat.
Quality of Service: Covenant seamlessly transitioned all five geographically-dispersed SPR sites without
incident which included hiring, training, equipping, qualifying, and certifying over 200 armed security
police officers under the harshest of conditions during Hurricanes Katrina and Rita in 2005.
Covenant successfully provided over 2 million hours of armed SPO services at the Strategic Petroleum
Reserve without incident and met all posting requirements and additional short and long-term additional
posting requests to meet numerous contingency and emergency situations caused by four hurricanes and
terrorist threats. Covenant also implemented a quality management system and QC plan to ensure that
high-quality services were continuously provided.
Covenant successfully provided all required contract deliverables and interfaced daily with the CO,
COTR and site DM representative. Covenant tracked and inventoried both contractor-issued and
government furnished equipment at each site and submitted timely monthly invoices with all required
backup documentation which were promptly approved by DM with only minor adjustments.
Covenant successfully partnered with site CORs to reallocate security guard resources and security posts
to meet changing force protection and threat level requirements. Covenant also successfully negotiated
two different collective bargaining agreements without incident and established solid working
relationships with both local and national SFPFA union officials.
DM‟s evaluating official wrote, “(Covenant has) absolutely excelled when it counted the most for real
world emergencies, i.e., Hurricanes Katrina, Rita, Gustav and Ike. CHSS’ performance during these
disasters was simply outstanding and unequivocally demonstrated their ability to get the job done when
lives were at stake. We believe, and their performance during force on force exercises and outside
evaluations of (Covenant’s) response to security anomalies strongly indicate, that if the SPR is attacked
(Covenant) is ready.” April 1, 2008-September 30, 2008 Strategic Petroleum Reserve Performance
Evaluation
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
7
The DM CEO wrote, “…way to express my sincere appreciation for the outstanding level of support
Covenant provide in response to Hurricanes Gustav and Ike…I would like to also recognize the very
positive contributions that your new Training Manager and Canine Manager have made since they
arrived on the project. Covenant has once again demonstrated that when it counts the most, during
real world emergencies, you rise to the occasion.” Robert E. McGough, CEO, DynMcDermott
Petroleum Operations Company, December, 2008
Customer Issues: Hiring a qualified trainer was an initial concern for this contract due to the exodus of
qualified local candidates and the reluctance of other qualified candidates because of the major hurricanes
that hit the area at the inception of the contract. CSS made the decision to offer the Training Manager a
salary far in excess of the bid price and the normal price for a like position in the area. With that decision,
a qualified candidate was hired and accepted by the client.
15. Did this contract require the submission of a subcontracting plan? If so, describe the efforts being made to meet the subcontracting goals
contained within the approved plan to include the name(s) of subcontractor(s) used, if any, and a description of the extent of work performed by the subcontractor.
Yes. Covenant successfully achieved our SB, WOSB, VOSB and SDVOSB subcontracting goals for this
contract even though customer procurement rules limited SB subcontracting opportunities to indirect
labor subcontracting. Covenant implemented a SB subcontracting outreach program to aggressively
pursue additional SDB and HUBZSB opportunities (minority trade associations, workshops, qualified SB
vendor database) hired a corporate small business outreach specialist, and entered into a DHS-approved
mentor-protégé agreement with an 8(a) Small Disadvantaged Business enterprise.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
8
1.2.2 U.S. Department of Transportation Armed Guard Services
Attachment #4 Past Project Form – Covenant Reference #2 1. Name of Contractor
Covenant Security Services, Ltd. 1a. Solicitation Number
HSHQE3-11-R-00001 2. Complete Name of Government Agency, Commercial Firm, or other Organization for Which Effort was Performed
OnPoint Consulting, Inc. at the U.S. Department of Transportation Headquarters 3. Complete Address of Entity Named in #2 Above
OnPoint Consulting, Inc.
1515 North Courthouse Road, Suite 310
Arlington, VA 22201 4. Contract Number or Other Reference
Subcontract #1139-DOT/OST-001
5. Date of Project Award
July 30, 2003 6. Total Project Price (to include all options)
Total Contract Price; $46,688,703
7. Period of Performance (to include all options)
October 1, 2003 – December 31, 2010 8. Clearance Required (If yes, specify level)
No. Favorable NAC suitability determination
required for all security officers/supervisors. 9a. Number of Productive PSO Hours Per Annum
200,000 – PSO 17,000 – Supervisor
9b. Armed or Unarmed Protective Security Officers
100% Armed PSOs
10. Total Number of Posts Manned
26 11. Total Number of Facilities Manned
4 12a. Technical Point of Contact (name, title, address, telephone no.,
and email address)
Raj Nair, Vice President
OnPoint Consulting, Inc.
1515 N. Courthouse Road, Suite 310
Arlington, VA 22201
Ph: (703) 841-5500 Ext 138
12b. Contracting or Purchasing Point of Contact (name, title, address,
telephone no., and email address)
David Hefter, PMP, Vice President OnPoint Consulting, Inc. 1515 N. Courthouse Road, Suite 310 Arlington, VA 22201 Ph: (703) 841-5500 Ext 143 [email protected]
13. Geographic Location of Work (Country, State or Province, County, City)
Department of Transportation Headquarters, Washington, DC; FAA, Orville Wright Federal Building,
Washington, DC; FAA, Wilbur Wright Federal Building. 10B, Washington, DC; U.S. Coast Guard
Headquarters, Washington, DC.
14. Description of Contract Work.
SCOPE: Armed Guard Services Contract at the U.S. Department of Transportation for the Prime
Contractor, OnPoint Consulting, Inc.
MAGNITUDE: Covenant is a 48% security subcontractor pursuant to a mentoring teaming arrangement
with OnPoint Consulting Corp. for protection of DOT‟s headquarters and FAA installations in
Washington, DC, including management, supervision, scheduling, equipage, training, safety and quality
control. This was OnPoint‟s first, and is still its only Government contract for Protective Force services.
In support of the Prime Contractor, Covenant took a leadership role in such areas as retention of
incumbent employee determination and new recruitment, eligibility/suitability screening, and contract
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
9
deliverables such as transition, training, QA, safety and drug-free workplace plans.
Covenant continues to participate in the logistical and managerial elements of the project through its
provision of the Deputy Project Manager, 8-10% of the Supervisor positions Covenant has provided
approximately 48% of the productive hours (about 200,000 annual armed Officer hours and about 17,000
annual supervisor hours), throughout the life of the contract. The Contract management/supervisory staff
schedule work to cover all posts and backfill for required guard mounts, daily lunch and break relief,
training, medical and drug testing, sick leaves, holidays and vacations. The team must provide an on-call
response force of fully qualified, trained and equipped Officer personnel in reserve, consisting of 16
additional Officers within 4 hours and a total of 24 additional Officers within 8 hours of notification.
Most posts are 24/7/365.
This is a 24/7/365 Armed Officer Protective Force contract. The DOT Headquarters facility is visited by
many domestic and foreign dignitaries, frequently impacting scheduling and requiring careful
coordination with law enforcement agencies such as the US Secret Service and US Marshals Service.
The contract presents a Scope of Work, and requires key personnel and officer qualifications and training,
performance tasks and scheduling challenges equivalent to those required by the FPS Philadelphia metro-
area contract mission.
Productive Hours Per Year: 217,000
Number of PSO Personnel: 90
Total Contract Value: $46,688,703
COMPLEXITY:
Typical Duties/Responsibilities: Covenant security officers currently perform all of the security PSO
services activities outlined in the FPS Statement of Work including 1) access control, screening, and
visitor processing, 2) patrol and response posts, 3) control center operations, 4) traffic control, 5) key
control, 6) security and safety systems, 7) federal property rules and regulations, 8) physical security, law
and order, 9) hazardous conditions, 10) response to injury or illness, 10) additional assigned duties, 11)
records, reports, and testimony, 12) civil disturbances, 13) emergencies, and 14) primary security
response at assigned posts.
Officers control access using intrusion surveillance, positive identification and screening techniques, and
conduct searches using visual surveillance and manual tactile techniques, x-ray devices and hand-held
magnetometers. Officers dispense directions and information and perform additional duties such as
monitoring unnecessary lights, checking and securing safes, security containers, windows, gates and
doors and other access vulnerabilities. Officers also investigate incidents and prepare, provide and
maintain required verbal and written reports.
Armed PSO Qualification Requirements: This contract follows all FPS protective security officer
qualification requirements. Officers assigned to this government project must successfully complete the
following qualification requirements:
- Washington, DC and State of Maryland security licenses/weapons permits
- Pre-employment wants and warrants investigations
- National Crime Information Center (NCIC) check
- OPM Form 85P background investigation
- DD Form 2760 Lautenberg Amendment certification
- Initial and random drug screening
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
10
- Medical/physical exam (SF 78 certification)
- Annual physical fitness tests
- MMPI psychological exam screening
- Favorable NAC suitability determination
- DOE-issued 171k Arms Authority
- FBI Security Addendum Certification
- FPS A-9 certification
Armed PSO Training Requirements: This contract follows FPS training and certification requirements
and require Officers assigned to this government project to successfully complete the following DOT-
approved training program requirements:
- State guard training and weapons qualification. Officers must complete required Washington,
DC and Maryland State security guard license training requirements including weapons training
and qualification performed by a certified third-party instructor.
- FPS weapons qualification course training. Officers receive 40 hours of additional weapons
qualification training using the assigned firearms.
- FPS A-1 Basic Training. Officers receive 72 hours of contractor-provided training based on the
Security Guard Information Manual (SGIM) and covers training topics including orientation, use
of force, legal authority, search and seizure, rules of evidence, crime prevention, civil
disturbances, crowd control, anti-terrorism, patrol methods, security equipment operation,
communications, CPR/first aid certification, access control, emergency response, and post duties.
- Government- Provided Training. 16 hours
- Supervisor Training. 16 hours. DOT-approved supervisor curriculum and written exam.
- Annual/refresher training. 40-hours of annual refresher training including firearms proficiency
qualification, first aid and CPR recertification, and FPS A-1 training refresher training.
The team‟s DOT-approved Training Program is compliant with the Contract Guard Information Manual,
the Contract Guard Supervisor„s Manual and FPS Training Subjects and required hours. All training and
firearms training must be administered by FPS-certified instructors. The team must certify the Officers‟
proficiency in each training subject area. Officers receive 72-hours of basic training, 8 hours of job
orientation, 4 hours of on-the-job training, and 40 hours of annual refresher training. Officers receive 40
hours of firearms proficiency training and 8 hours annual firearms refresher training. FPS A-l
certification is required. First aid certification is required every 3 years and CPR certification is required
annually. Written examinations are required for all training. Supervisors must meet Officer training
requirements and additional DOT-approved supervisor curriculum and written examination.
Number and Geographical Dispersion of Services Sites: Four government headquarters facilities
located throughout the metro Washington, DC area.
Quality of Service: Transition and contract performance have been successful and on time, staffing is
being maintained at 100%. The team has fulfilled all scheduling and Special Additional
Services/Temporary Additional Services requirements.
Covenant has successfully provided over 1.2 million hours of armed security officer services for this
contract without incident and has met all posting requirements and additional short and long-term
additional posting requests to meet numerous emergency and special situations post 911 security program
upgrades and numerous domestic and foreign dignitary visits. Covenant also implemented a DOT-
approved quality assurance system (QAP) and QC plan to ensure that high-quality services are
continuously provided.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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11
The DOT HQ Protective Force has received numerous accolades; however Covenant defers their use to
the Prime Contractor, OnPoint. OnPoint has consistently ranked Covenant‟s team support as Outstanding
in written performance evaluations. For example:
- In June of 2008, OnPoint rated Covenant the maximum; 20 out of 20 performance points, giving
us the maximum rating of 5 points in each in the following categories:
Technical Quality of Service
Timeliness of Performance
Price/Cost Control
Business Relations
- In January of 2009, OnPoint rated Covenant the Maximum 60 out of 60 performance points,
giving us the maximum rating of 10 points in each of the following categories:
Problem Resolution
Timely, Complete, Accurate Reporting
Timely, Complete, Accurate Submittal of Adjustment Pricing
Commitment of Resources
Provision of Qualified, Screened, Experienced Personnel
Overall Performance
Customer Issues: Covenant has not encountered any significant customer issues requiring corrective
action with regard to performance of this contract.
15. Did this contract require the submission of a subcontracting plan? If so, describe the efforts being made to meet the subcontracting goals
contained within the approved plan to include the name(s) of subcontractor(s) used, if any, and a description of the extent of work performed by
the subcontractor.
No.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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12
1.2.3 U.S. Department of Labor Armed Guard Services Contract
Attachment #4 Past Project Form – Covenant Reference #3 1. Name of Contractor
Covenant Security Services, Ltd. 1a. Solicitation Number
HSHQE3-11-R-00001 2. Complete Name of Government Agency, Commercial Firm, or other Organization for Which Effort was Performed
Watkins Security Agency of D.C. for U.S. Dept of Labor Headquarters 3. Complete Address of Entity Named in #2 Above
Watkins Security Agency of D.C. 5325 East Capitol St., SE, 2
nd Floor
Washington, DC 20019 4. Contract Number or Other Reference
Subcontract #2009-CSS-09-701
5. Date of Project Award
January 7, 2009 6. Total Project Price (to include all options)
Total Contract Price; $19,341,479
7. Period of Performance (to include all options)
March 7, 2009 – September 30, 2013 8. Clearance Required (If yes, specify level)
No. Favorable suitability determinations (NAC) for
all security officers/supervisors. 9a. Number of Productive PSO Hours Per Annum
103,778 – Armed Security Officer & Supervisors 9b. Armed or Unarmed Protective Security Officers
100% Armed Guards – 72 FT and PT 10. Total Number of Posts Manned
22 11. Total Number of Facilities Manned
1 headquarters facility and other leased buildings 12a. Technical Point of Contact (name, title, address, telephone no.,
and email address)
Richard A. Hamilton, Sr.
President/CEO
Watkins Security Agency of DC, Inc.
5325 East Capitol St., SE, 2nd
Floor
Washington, DC 20019
Ph: (202) 581-2871 Ext 14
12b. Contracting or Purchasing Point of Contact (name, title, address,
telephone no., and email address)
Hayden Moore, President/CEO
The Watkins Group
2901 Druid Park Drive, Suite A-106
Baltimore, MD 21215
Ph: (410) 523-5080 Ext 108 [email protected]
13. Geographic Location of Work (Country, State or Province, County, City)
Frances Perkins Dept of Labor Headquarters Building, Washington, DC and EBSA Leased Space, C
Street, Washington, DC.
14. Description of Contract Work.
SCOPE: Security Armed Guard Services at the U.S. Department of Labor Headquarters for the Prime
Contractor, Watkins Security Agency of D.C., Inc.
MAGNITUDE: Covenant is a 49% security subcontractor pursuant to a mentoring teaming arrangement
with Watkins Security Agency in the performance of fixed post and TAS hours as requested for the
protection of DOL‟s headquarters and lease facilities in Washington, DC providing mission support to
subsidiary locales throughout the National Capitol Region. This support includes providing management,
supervision, scheduling, equipage, training, safety and quality control as requested by the Prime
Contractor. In support of the Prime Contractor, Covenant took a leadership role in such areas as retention
of incumbent employee determination and new recruitment, eligibility/suitability screening, and contract
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13
deliverables such as transition, training, QA, safety and drug-free workplace plans.
Covenant provides approximately 49% of the productive hours (currently about 111,500 annual armed
Officer hours) using 72 armed Officers and Supervisors. The site contract management/supervisory staff
schedule work to cover all posts and backfill for required guard mounts, daily lunch and break relief,
training, medical and drug testing, sick leaves, holidays and vacations. The team must also provide an
on-call reserve force of fully qualified, trained and equipped Officer personnel. Most posts are staffed on
a 24/7/365 basis.
The DOL Headquarters facility is visited by many domestic and foreign dignitaries, frequently impacting
scheduling and requiring careful coordination with law enforcement agencies such as the US Secret
Service and US Marshals Service. The contract presents a Scope of Work, and requires key personnel
and officer qualifications and training, performance tasks and scheduling challenges equivalent to those
required by the FPS Philadelphia metro-area contract mission.
Productive Hours Per Year: 103,778
Number of PSO Personnel: 72
Total Contract Value: $19,341,479
COMPLEXITY:
Typical Duties/Responsibilities: Covenant security officers currently perform all of the security PSO
services activities outlined in the FPS Statement of Work including 1) access control, screening, and
visitor processing, 2) patrol and response posts, 3) control center operations, 4) traffic control, 5) key
control, 6) security and safety systems, 7) federal property rules and regulations, 8) physical security, law
and order, 9) hazardous conditions, 10) response to injury or illness, 10) additional assigned duties, 11)
records, reports, and testimony, 12) civil disturbances, 13) emergencies, and 14) primary security
response at assigned posts.
Officers control access using intrusion surveillance, positive identification and screening techniques, and
conduct searches using visual surveillance and manual tactile techniques, x-ray devices and hand-held
magnetometers. Officers dispense directions and information and perform additional duties such as
monitoring unnecessary lights, checking and securing safes, security containers, windows, gates and
doors and other access vulnerabilities. Officers also investigate incidents and prepare, provide and
maintain required verbal and written reports.
Armed PSO Qualification Requirements: This contract follows FPS protective security officer
qualification requirements. Officers assigned to this government project must successfully complete the
following qualification requirements:
- Washington, DC security license/weapons permit
- Pre-employment wants and warrants investigations
- National Crime Information Center (NCIC) check
- OPM Form 85P background investigation
- DD Form 2760 Lautenberg Amendment certification
- Initial and random drug screening
- Medical/physical exam (SF 78 certification)
- Annual physical fitness testing
- Favorable NAC suitability determination
- FPS A-1 certification
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14
Armed PSO Training Requirements: This contract follows FPS training and certification requirements
and require Officer‟s assigned to this government project to successfully complete the following DOL-
approved training program requirements:
- State guard training and weapons qualification. Officers must complete required Washington,
DC security guard license training requirements including weapons training and qualification
performed by a certified third-party instructor.
- FPS weapons qualification course training. Officers receive additional weapons qualification
training using the assigned firearms.
- FPS A-1 Basic Training. Officers receive contractor-provided training based on the Security
Guard Information Manual (SGIM) and covers training topics including orientation, use of force,
legal authority, search and seizure, rules of evidence, crime prevention, civil disturbances, crowd
control, anti-terrorism, patrol methods, security equipment operation, communications, CPR/first
aid certification, access control, emergency response, and post duties.
- Government-provided training. As required for facility orientation, GFE operation.
- Supervisor training. DOL-approved supervisor curriculum.
- Annual/refresher training. Refresher proficiency training including firearms re-qualification,
first aid and CPR recertification, and FPS A-1 training refresher training.
The team‟s DOL-approved Training Program is compliant with the Contract Guard Information Manual,
the Contract Guard Supervisor„s Manual and FPS Training Subjects and required hours. All training
must be administered by FPS-certified instructors. The team must certify the Officers‟ proficiency in
each training area. FPS A-l certification is required. Written exams are also required for all training.
Number and Geographical Dispersion of Services Sites: One government headquarters facility and
other EBSA leased facilities located throughout the metro Washington, DC area.
Quality of Service: Transition and contract performance has been successful and on time. Staffing is
being maintained at 100% and the team has fulfilled all scheduling and Special Additional
Services/Temporary Additional Services requirements. Covenant has successfully provided over 167,000
hours of armed security officer services for this contract without incident and has met all posting
requirements and additional short and long-term additional posting requests to meet numerous emergency
and special situations including domestic and foreign dignitary visits. The Quality Assurance Program
(QAP) was developed during transition and is subject to approval of DOL Security Operations.
The DOL HQ Protective force has received numerous accolades. For example:
“I just wanted to take a moment to tell you, the members of the Security Center staff, the guard
force and its officials, just how proud I was of each of your contributions yesterday. During the
time that I’ve been here at the Department I don’t recall a more important event that involved
our dealing with more people over a short period of time in this building. There was every
opportunity for something to go wrong during this event which included a significant change at
the very last minute. Your flexibility, attentiveness, and the professional manner in which you
carried out your responsibilities was clearly evident to those we serve. We have received nothing
but compliments regarding the manner in which our plan was executed. Again, thank you very
much, from the bottom of my heart, for a job very well done.” J. Thomas Holman II, DOL
Director, Security Center to security Proforce, January 19, 2010, on occasion of visit by First
Lady Michelle O’Bama
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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15
“To Major Gray, Captain Simmons and the men and women of the DOL Guard Force: I could
not be prouder of the effort you put forth during the recently concluded G-20 Labor Ministers
Summit. Never before has this department attempted to host an international event of such
magnitude. Your team work, flexibility and professionalism were the subject of many compliments
I received from the highest levels of this department. Your contribution to this historic event was
clearly evident and deeply appreciated by me. Thank you very much for your exceptional
achievement.” J. Thomas Holman II, DOL Director, Security Center to Thomas Gray,
contractor’s Proforce Project Manager, April 26, 2010, on the occasion of G-20 international
Labor Ministers Summit held at DOL HQ.
Watkins has consistently ranked Covenant‟s team support as Outstanding in written performance
evaluations. Most recently:
- In July of 2009, Watkins rated Covenant the highest possible ranking, “Outstanding” in its
performance evaluation;
- In January, 2010 Watkins rated Covenant the highest possible ranking, “Outstanding” in its
performance evaluation;
- In October of 2010, Watkins rated Covenant the highest possible ranking, “Outstanding” in its
performance evaluation;
“Covenant has done an outstanding job in providing highly qualified staffing for every post of
duty. (Its) employees are superior in their grooming, uniform neatness and equipment provided.
Covenant has demonstrated the highest level of professionalism in meeting and fulfilling every
obligation to assure that the workforce is superior in every aspect. It has provided the highest level
of supervision, so as to ensure the most effective performance by the productive security guards and
has implemented outstanding managerial and operational tools to insure the best quality control
possible for the project.” Hayden Moore, President/CEO, The Watkins Group, January, 2010
Customer Issues: The small business Prime contractor encountered early payroll issues pertaining to an
obsolete CBA and a newer Collective Bargaining Agreement that required but did not provide for a
pension trust; and a misunderstanding of the Service Contract Act. Corrective actions taken were
immediate payment to employees as directed by the Department of Labor Wage & Hour Division;
establishment of direct mentoring connections between Watkins‟ administrative and contract
management functions and Covenant‟s; daily telephone contact among the principals overseeing each
function; and regular, formal conferences among representatives of all departments of each company.
15. Did this contract require the submission of a subcontracting plan? If so, describe the efforts being made to meet the subcontracting goals
contained within the approved plan to include the name(s) of subcontractor(s) used, if any, and a description of the extent of work performed by
the subcontractor.
No.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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16
2 MANAGEMENT APPROACH
Our management approach is based on leadership, customer focus, innovation, and the integration of
safety management principles into every aspect of our operation. We will field a qualified, well-trained,
and motivated workforce that maintains a high-level of operational readiness at all times to support
routine, TAS and emergency post requirements using the management framework outlined in Figure 2.
Figure 2: Task Management Framework
Features Benefits Run security operations like a business to improve PSO resource
availability, better manage costs, and standardize performance
Cybershift Scheduling and Timekeeping system
Focus on the troops to improve PSO performance and morale
Ongoing PSO performance testing/security exercise program
Effective supervisory controls to assure operational readiness
Well-defined PSO work processes, SOPs, and checklists
Cross-training PSOs at sites to maintain critical skill mix
Aggressive PSO employee retention program
Effective labor relations stability with SPFPA Local #444
Use of site force multiplier processes and strategies
Standardized security uniforms/equipment use and accountability
Performance-based FPS A-1certified PSO training programs
Covenant web-based portal for FPS contract
Assures that PSO resources are
managed efficiently
Reduced PSO turnover results in
improved employee morale and PSO
availability
Effective scheduling and supervisory
controls ensures PSO availability at
all times with no open posts
Standardized PSO work processes
reduce errors
Highly motivated PSO workforce
improves performance
Effective COTR interface
Effective mission accomplishment
We have formalized our security operations, work procedures, training programs, and project
management systems into well-documented processes that standardize Protective Security Officer (PSO)
performance. Employee conduct and conformance with job duty requirements is continuously assessed
through a series of checks and balances which include Guard mount, ongoing supervisory site post
checks, on-post performance testing, quality checks and performance assessments. This produces
consistently high quality service to our customers. We ensure that each PSO is fit for duty, has the right
equipment, is aware of current mission and duty requirements, and is motivated through hands-on
supervision. Everything we do is well-documented and measurable to reduce contract performance risk.
Our PSO recruitment and hiring program ensures that the right person is hired and controls employee
turnover. Our formalized operational risk management system allows us to identify and mitigate potential
safety and operational risks for every PSO work activity. Our PSO individual reliability program
certification ensures that employees are qualified and fit-for-duty. Our performance-based PSO training
program is well-documented and allows us to certify officers against a set of well-defined task
qualifications for every required job duty and post order requirement. We integrate training into daily
operations because of its critical role in maintaining superior security force performance.
We have also standardized our project administration processes (i.e. work schedules, billing, contract
administration, uniform/equipment issuance, PSO hiring, qualification records, contract deliverables)
which have allowed us to minimize contract problems at similar-sized multi-site government contracts.
2.1 Understanding of Requirements
The specific, relevant experience of Covenant in the FPS contract security force work environment
eliminates learning curves and performance risk. We have a solid understanding of the Attachment 1
SOW and force protection requirements through decades of participation in FPS contracts (e.g. FPS
Eastern Region) and federal agency security contracts that follow FPS standards (e.g. DOT, DOL).
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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17
Title 50, United States Code, Section 797,
and Section 21 of the Internal Security Act
of 1950 provide the overall authority and
requirement for federal agencies including
FPS to take necessary and lawful
measures to protect site personnel,
property, and assets. This authority is
further defined in Title 41 CFR Parts 101-
203, and is implemented through the DHS
Act of 2002, the FPS Guard Contracting
Reform Act of 2008 (PL 110-356) and
various DHS regulations and instructions.
Security operations program requirements
are further defined as part of the FPS A-9
Standard, FPS Security Guard Information
Manual, FPS operating orders and SOPs,
including authority and use of force
criteria for contract security forces.
Attachment 1 - SOW further prescribes
contractor security requirements including
PSO training requirements in accordance
with the FPS A-1 standard.
Covenant will implement all program and
performance requirements for each work
location using FPS provided written
instructions including post orders (security
guard post assignment record), the officer‟s duty book, and occupant emergency plans. Our security force
will receive initial and ongoing security training tied to the Security Guard Information Manual in
accordance with FPS A-9 standard requirements. Our qualifications tracking database supports FPS
RAMP reporting and will ensure that PSOs achieve and maintain required qualifications and certifications
for all assigned tasks. We will implement formal in-service training and performance testing at each site
to ensure that our PSOs maintain task proficiencies. Frequent supervisory facility post checks using
mobile shift supervisors ensure fitness for duty and operational readiness. Our formal quality control
program will provide additional assurance that Attachment 1 SOW requirements are met and that any
deficiencies are promptly identified, managed, corrected, and tracked to closure.
2.2 Identification and Mitigation of Operational Risks
Identifying and mitigating risk is a critical part of managing the FPS protective security officer services
contract due to the high-risk activities performed by the armed security force and the people and
government assets they protect. For this contract, we will evaluate risk in three primary areas – security
operations, personnel safety, and contractor non-performance. Within each of these areas, we identify
specific risks, the potential impacts of each, and implement strategies to manage the risks (Figure 4).
These mitigation strategies are incorporated into our basic management processes. The effectiveness of
our risk management program was also validated by DHS as evidenced by Covenant receiving DHS
Safety Act Certification.
Figure 3: FPS Security Requirements
NATIONAL LEVEL GUIDANCE USC Title 50 Section 797
Title 41 CFR Part 101-203. PL 110-356 Internal Security Act of 1950 – Section 21
DEPARTMENT OF HOMELAND SECURITY
DHS Act of 2002 Homeland Security Presidential Directives
DHS Directives
FEDERAL PROTECTIVE SERVICE FPS A-1 Program
FPS A-9 Guard Certification Security Guard Information Manual Attachment 1 SOW Requirements
Occupant Emergency Plans FPS COOP, Orders, SOPs
Contract Deliverables CO/COTR Directives
SECURITY FORCE Permits/Licenses Officer Duty Book
Post Orders Special Orders
SECURITY OPERATIONS
Contract Site Supervisor
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18
Figure 4: Covenant Risk Mitigation Process
Risk Area Risk Potential Impact(s) Mitigation Strategies
Security
Operations
Inability to protect
critical FPS facility
assets
Critical facility targets at-risk
Possible contingency event
Need for contingency force
Theft/Destruction of Govt assets
Increase force protection multiplier
Formalize all security operations
On-duty performance testing
New security technology
Failure to protect
government property
and personnel
Damage/Theft of GFP/GFE
Unauthorized access to sites
Crime or injury to personnel
SGIM/Duty Book/Post Orders
Ongoing supervisor site/post checks
On-duty performance testing
PSO
Safety
High-risk armed PSO
post requirements
Lost weapons
Accidental discharges
Lost time injuries
Potential fatalities
WAM accountability system
Formal weapons issuance process
Increased firearms/ tactical training
SGIM/Post Orders on weapons-use
Live-fire weapons
range activities
Accidental discharges
Potential fatalities
Lead contamination
Hearing loss
Well-documented range safety plan
Increase instructor/student ratio
Remedial weapons training
Protection Equipment/Ventilation
Contractor
Non-
Performance
Inadequate/inferior
security force
supervision
Customer complaints
Improperly manned posts
Increased FPS oversight
PA-ACT 235 license issues
Clear employee conduct standards
SGIM/ post orders/PSO checklists
Frequent supervisor site/post checks
Regular corporate mgt post visits
Quality control inspections
Limited contractor
readiness and
availability of PSOs
Excessive overtime use
Poor employee morale/turnover
Failure to staff posts/TAS work
Increased safety incidents
Increased performance errors
Cybershift Scheduling/Timekeeping
Overtime management controls
Active mgt. of paid-time-off use
SO cross-training at each FPS site
Use of floating part-time PSOs
Active FPS certified reserve force
Employee retention tools
Inadequate quality
control of daily
operations
Improperly staffed posts
SOW non-compliance issues
Increased Government oversight
Formal Quality Control Plan
QC inspection/surveillance program
Corrective action tracking/closeout
QC reporting system
Inadequate
communications with
employees/SPFPA
Increased non- performance risk
Increased costs to Government
Poor employee morale
Employee recognition program
Employee climate surveys
Employee concerns program
Prompt resolution of grievances
Monthly labor meetings with union
Unrealistic transition
schedules
Disruption of existing operations
Disgruntled workforce
Continuity of operations issues
Contract performance issues
Projectize phase-in activities
Use of FPS-approved phase-in plan
Resource-loaded phase-in schedule
Coordinate w/incumbent employer
Prompt hiring of incumbent PSOs
Regular phase-in progress meetings
Ongoing interface with union reps
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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19
2.3 Quality Assurance
2.3.1 Supervision of Protective Security Officers (PSO)
The proposed ratio of supervisors to productive PSOs for this contract is 1:15 excluding Lead PSOs and
includes around-the-clock supervision using both roving and stationary supervisors assigned exclusively
to this contract. The physical location and geographic responsibility of our proposed supervisors include:
one 24-hour and two daytime (M-F) mobile supervisor positions responsible for Zone 1 Center City
Philadelphia FPS facilities; one 24-hour and one daytime (M-F) mobile supervisor positions responsible
for Zone 2 Metro Philadelphia FPS facilities; and two daytime (M-F) stationary supervisor positions
assigned to the IRS building (PA0809) and the VA building (PA0515). Lead PSOs are designated at other
FPS facilities including the DOT (PA0576), U.S. Customs (PA0144), Green FOB (PA0277), CIS
(PA0518), and Independence Hall (PA0406) work locations.
Our experience managing large multi-site armed security contracts for eight different federal agencies has
taught us to 1) enforce clear employee standards of conduct, 2) continuously train PSOs to ensure
operational readiness, 3) establish effective supervisory controls, 4) effectively manage work schedules,
5) manage performance issues, and 6) use a stoplight reporting system to identify/resolve project issues.
2.3.1.1 Enforce Clear Employee Standards of Conduct
We will clearly communicate officer duty requirements and ensure that they adhere to required employee
standards of conduct in a competent and professional manner as outlined in Figure 5.
Figure 5: Expected Employee Standards of Conduct
Features Benefits
Implement clear employee standards of conduct
Establish personal appearance requirements
Issue Covenant Security Officer Assistance Guide (SOAG)
Administer well-documented discipline program
Consistently apply employee discipline
Formal performance appraisal system
Compliance through Guard mount/post inspections
Spot-pay performance program
Ensures that employee performance
expectations are clear
Ensures SO duty requirements are
properly fulfilled
Encourages superior performance
Identifies performance issues for
corrective action
Incentivizes PSO high-performance
2.3.1.2 Continuously Train Security Officers
We continuously train our PSOs to ensure operational readiness, reduce work errors and improve overall
security operations performance (Figure 6).
Figure 6: Continuous PSO Training
Features Benefits
Guard mount briefings on training issues
Comprehensive in-service training program
Remedial firearms training sessions
Required reading program
On-site web-based computer training
Covenant University continuing ed. opportunities
Daily security exercise/performance testing program
Clarifies performance expectations
Ensures PSO duties are properly fulfilled
Continuous in-service training help assure
PSO operational readiness
Ensures focus is on the troops
Skill excellence
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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20
2.3.1.3 Implement Supervisory Controls
We use proven supervisory controls (Figure 7) to manage our PSOs through written instructions, fitness for
duty program, Guard mount, in-service training, and frequent facility post checks.
Figure 7: Proven Supervisory Controls
Features Benefits
Formal post orders and PSO duty checklists
Daily Guard mount to assure operational readiness
Fitness for Duty program
Documented supervisor post checks to assess PSO readiness
Frequent contract manager/corporate mgt post visits
Comprehensive in-service training program
On-post security exercises and performance testing
Clarifies employee performance
expectations
Ensures PSO duties are properly fulfilled
Assures PSO operational readiness at all
times
Focus on troops and operations
Validate knowledge/performance
2.3.1.4 Efficient Scheduling of Employees
We use our Cybershift Scheduling System to create a resource-loaded master work schedule for assigned
FPS facilities and implement management controls (Figure 8) to efficiently manage PSO resources.
Figure 8: Efficient Scheduling Tools
Features Benefits
Use of master work schedule to create facility schedules
Rolling work schedule adjustments to control OT
Use of reserve force for replacements and surge work
Active management of paid-time-off use
Use of site post priority lists for contingency staffing
SO recall system to staff contingency/emergency posts
Cybershift web-based timekeeping and post cost tracking
Adjust facility staffing levels as necessary
Provides TAS work scheduling flexibility
Assures surge staffing availability where
needed, when needed
Electronic timekeeping assures accurate
accountability of all PSO hours worked
Assures no open posts due to scheduling
2.3.1.5 Manage Performance Issues
Our standard processes (Figure 9) identify, track, and manage performance issues and identify potential
problem areas for prompt resolution.
Figure 9: Managing Performance Issues
Features Benefits
Covenant risk mitigation program
Stoplight Reporting System
Covenant remedial training/corrective actions program
Prompt resolution of union labor grievances
Employee performance reviews/formal discipline program
Covenant quality control program
Formal performance assurance program
Identifies and manages SOW risks
Allows us to measure, baseline, and
benchmark employee performance
Assesses employee job performance and
identifies performance issues for
corrective action
Prompt resolution of performance issues
before they become systematic
2.3.1.6 Establish a Stoplight Reporting System
We use a simple and effective “stoplight” reporting system (Figure 10) to identify potential project issues
that need to be communicated or addressed with the COTR.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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21
Figure 10: Covenant Stoplight Reporting System
2.3.2 Quality Control
Our contractor quality management system as summarized in Figure 11 assures that required quality
control activities are provided for this contract.
Figure 11: Quality Control Approach
Features Benefits
Use of Government-approved Quality Control Plan
Philadelphia-based Quality Control Monitors
Corporate compliance reviews and self-assessments
Comprehensive set of inspections and monitoring actions
Formal quarterly inspection schedule for all FPS facilities
Use of detailed SOW compliance inspection checklists
QC deficiencies reporting and corrective action tracking
QC inspection reports documented/reported to FPS
Continuous Quality Improvement program
Assures compliant Covenant QCP
Local QCMs provide ongoing QC
assessments
Detailed QC inspection checklists
standardize performance
Assures operational readiness at all times
Validate knowledge/performance
Assures that deficiencies are identified and
required corrective actions are taken
Government-approved Quality Control Plan (QCP) Our FAR 52.246.4 compliant QCP for this
contract will be provided within 15 days of contract award and will include a comprehensive set of
inspections and monitoring actions that ensure that each SOW activity is effectively evaluated and
measured, and that required correction actions are documented and reported promptly to FPS.
Philadelphia-based Quality Control Monitors (QCM) Our Philadelphia-based QCM, Jim McGinty
will perform compliance reviews and conduct ongoing on-site audits and inspections at assigned FPS
facilities on a random and scheduled basis to evaluate the quality of PSO services. He will work directly
with the CM and COTR to address and resolve quality issues identified during quality reviews at FPS
work sites. Our corporate Director of Quality Assurance, Mike Clark will also conduct compliance
reviews with formal reporting of required corrective actions.
Ongoing QC Inspections We use inspections, surveillance and testing to ensure that security operations
are executed in accordance with approved procedures. QC inspections will be conducted at the FPS sites
on all shifts by our QCM on a regular basis (at least weekly) who will document findings in QC
Inspection reports for CM review and action. Random sampling will be used to inspect recurring (e.g.
HIGH
MEDIUM
LOW
Concern that SOW requirements will not be met; no plans in place to recover from situation.
Plan in place to recover from difficulties; indicates some lack of confidence in plan.
Plan exists and will meet all milestones and deliverables
Responsibility Level of Review Result Stoplight Reporting
COTR Official
Monthly Contract Review
Monthly Status Review
Weekly Project Work Review
Weekly Review of Work Tasks
Contract Manager
Supervisors
Lead PSO
Resolve critical program stoplight
issues
Resolve critical stoplight issues at
FPS sites
Resolve critical issues that impact
security posts
AGREED ACTIONS
AGREED ACTIONS
Resolve critical program stoplight
issues
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
22
daily, weekly, monthly, quarterly, semiannually, annually) SOW requirements such as FPS reports and
logs, FPS qualifications, training/certification records, and other contract deliverables. 100% inspections
will be used for infrequently occurring tasks, tasks with stringent health and safety requirements (e.g.
firearms training), and non-recurring deliverables where random sampling is inadequate. Periodic
surveillance is also used to evaluate tasks that occur infrequently and for which 100% inspection is
neither required nor practical.
Quarterly QC Inspection Schedules We will provide FPS with a quarterly schedule of upcoming
weekly/monthly quality monitoring activities broken down by site and SOW activity.
Formal QC Inspection Checklists Inspections will be conducted using formal quality control inspection
checklists which will be completed and attached to QC inspection reports.
Deficiencies Reporting and Corrective Actions Deficiencies identified during inspections will be
documented using a Deficiency Report. If the deficiency is not immediately closed out a Corrective
Action Plan (CAP) is developed to document the steps that will be taken to resolve issues identified by
inspection activities along with the estimated completion dates. CAPs will be submitted to the CO/COTR
within five working days of the time that the issue was identified. All corrective actions will be tracked in
our Corrective Action Tracking System (CATS) database which is accessible via our web portal.
QC Reporting System QC inspection reports will be attached to our monthly status report for submittal
to the CO/COTR. Written notification of any non-compliance will be provided to the COTR within 24
hours of the time that the issue was identified. Quality control reporting will be done electronically
whenever possible and accessible online via our FPS contract web portal. We will also maintain a formal
corrective actions program that tracks and closes out quality issues using CATS. Records of all QC
inspection activities will be maintained locally by the CM. PSOs assigned to this contract will also
receive training in the quality processes as part of their initial training program. Our in-service training
and requalification training processes will reinforce employee adherence to required quality processes.
2.4 Transition
Covenant has successfully transitioned over 40 government security guard services projects including
recruiting, hiring, training, certifying, equipping, and fielding 397 armed officers at 11 USAF bases
across eight states and DC, in 35 days - ahead of targeted schedule and accomplished without an
incumbent work force to meet critical USAF staff augmentation needs. We have also successfully
transitioned large multi-site PSO contracts under the harshest of conditions, as when we assumed control
of the Strategic Petroleum Reserve project with 200+ PSOs at five sites in two states during Hurricanes
Katrina and Rita in 2005. Covenant has never failed to transition successfully and on time.
We have already drafted our transition plan and detailed transition schedule for this contract which will be
provided within seven days after contract award. The key elements of a seamless contract transition based
on our 20+ years of successful transition experience include 1) upfront communications with the
CO/COR; 2) use of a full-time corporate transition team; 3) use of a resource-loaded transition schedule;
4) prompt communication and hiring of incumbent PSOs, and 5) recruitment, screening, hiring, and
training of replacement personnel, and 6) regular contract transition status briefings with FPS officials.
2.4.1 Delivery/Documentation of Contract Required Transition Training
Figure 12 summarizes our approach to ensure the timely delivery and proper documentation of all
contract required transition training.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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23
Figure 12: Approach to Provide Contract-Required Transition Training
Features Benefits
Identify contract training requirements per SOW 6.5
Develop/submit Covenant Training Plan/Training Schedule
Finalize PSO training curriculum, lesson plans, exams
Use FPS-certified instructors
Use FPS-approved training facilities and firing range
Verify currency of FPS certification for all PSO incumbents
Train/qualify incumbent PSOs on 9mm handgun/OC Spray
Verify currency of ACT-235 licenses/firearms permits
Conduct PSO training for all new-hires
– Initial Weapons Training (Exhibit 4C)
– Basic PSO Training (Exhibit 4B)
– Computer-based Screener Trng (Exhibit 4H)
– Orientation Training (Exhibit 4G)
– PSO Screener Training (Exhibit 4I)
– Written Exam (SOW 6.5)
– Supervisor Training as necessary (Exhibit 4F)
Submit SOW-A2 new-hire PSO training certification forms
Provide PSO Certification data to FPS for RAMP entry
Covenant training program is
requirements-driven
Assures that all required PSO training is
identified and delivered
Formal training curriculum, lesson plans,
and written exams standardize PSO
training delivery
Covenant‟s PSO training and
qualifications tracking database assures
that PSO certifications are properly
maintained
All Covenant PSO training program
activities are well-documented
Covenant will address all RFP training requirements (i.e. SOW Sections 3.3, 6.0, 7.0, 8.0) in our Training
Plan which will be submitted to FPS within 10 days after contract award. Our PSO training program
curriculum, lesson plans, and written exams will be finalized for FPS review 21days after contract award.
Concurrently, we will select FPS-certified instructors, obtain FPS approval for training facilities and
firearms range use, verify the currency of incumbent PSO FPS-certifications, and perform required
incumbent PSO training to meet new contract training & qualification requirements (e.g. 9mm, OC
Spray) prior to contract takeover. Non-incumbent PSO hiring needs will be finalized by the end of week 2
and recruitment, hiring, and pre-screening will be completed by the end of week 5 of contract transition.
New-hire initial weapons training (40 hours), PSO basic training (64 hours), and First Aid/CPR/AED
training (16 hours) will start no later than Day 34 of the contract transition and all government-provided
training (i.e. orientation, screener, and computer-based screener) will be scheduled and coordinated with
FPS officials for delivery on week 9 of contract transition. Required PSO training certification forms
(Exhibits 3A – 3F) will be completed and submitted to FPS by the end of week 10 along with the PSO
Certification RAMP data entry information.
2.4.2 Transition Timeline
Figure 13 summarizes significant transition activities along with the transition timeline for the 90-day
contract transition period. Our detailed transition schedule will be provided to FPS upon contract award.
Figure 13: 90-Day Transition Schedule Summary
PHASE-IN ACTIVITIES
LEAD
WEEKS AFTER
AWARD
3 6 9 12
INITIAL MANAGEMENT ACTIVITIES
Notification of Award Milestone
Activate corporate transition team CPM X
Pre-Performance contract meeting with FPS officials FPS X
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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24
PHASE-IN ACTIVITIES
LEAD
WEEKS AFTER
AWARD
3 6 9 12
Implement toll-free Covenant transition hotline CPM X
Provide Covenant with incumbent employee list FPS X
Post transition memo on website for incumbent employees CPM X
Submit key personnel resumes/suitability packages CPM X
Provide proof of Covenant PA state licensing CPM X
Finalize transition MOA with incumbent (C&D Security) CPM X
Resolve any filed contract award agency protests FPS X X
Submit transition plan and transition schedule for FPS approval CPM X
Transition status review with CO/COTR (biweekly) CPM/CM X X X X
SUPPORT SERVICES TEAM ACTIVITIES
Receive HSHQE3-11-R-00001 Contract and Delivery Order Milestone X
Provide evidence of insurability certificates to CO SST X X
Finalize FPS invoice/billing requirements SST X X
Design FPS contract web portal SST X X X
Initiate Covenant project management systems Milestone
Set-up Individual Reliability Program (IRP) SST X
Finalize pay and benefit systems SST X X X
Set-up personnel file system SST X
Finalize PSO medical/physical exam/drug screening requirements SST X
Obtain incumbent PSO certification folders SST X X
Interview incumbent contractor employees SST X X
Complete incumbent pre-screening (medical/physical exams) SST X
Verify currency of incumbent employee FPS certs/quals/trng SST X
Transfer incumbent PA-ACT 235licenses/weapon permits SST X
Complete hiring of incumbent contractor employees Milestone X
Recruit/interview and select new-hires for unfilled positions SST X X
Complete new-hire pre-screening/submit documentation to FPS SST X X
Schedule required guard training for new personnel SST X
Hiring of FPS contract security force complete Milestone X
Validate FPS contract uniform and equipment requirements SST X
Conduct fitting of uniforms/equipment SST X
Order/Issue equipment/uniforms/weapons/vehicles SST X X
Train and certify users on site equipment and vehicle use SST X X
FPS contract security force uniformed and equipped Milestone X
OPERATIONS TEAM ACTIVITIES
Obtain/ review all FPS contract plans/SOPs/post orders/directives OT X X X X
Submit Contingency/Continuity of Operations Plan OT X X
Conduct FPS facility readiness review OT X X
Review/validate site security post/staffing requirements OT X X
Assess reserve force/backup force capabilities OT X X
Develop Initial Work Schedules for each FPS facility OT X X
Conduct security post checks OT X X
Evaluate security incident reporting system/PSO recall system OT X X
TRAINING TEAM ACTIVITIES
Draft final PSO training program curriculum, LPs, written exams TT X X
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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25
PHASE-IN ACTIVITIES
LEAD
WEEKS AFTER
AWARD
3 6 9 12
Draft/submit Training Plan and Training Schedule TT X X
Select FPS-certified instructors TT X
Obtain FPS approval for training facilities and firearms range use TT X X
Schedule Government-provided training with FPS officials TT X
Establish Covenant training records management system TT X X
PSO incumbent training delivered (e.g. 9mm handgun, OC Spray) TT X X
New-hire PSO training delivered TT X X
Submit required PSO training certification forms to FPS TT X
Input/upload completed PSO certification data into INFOPATH TT X X
Complete all required PSO training for both incumbents/new-hires Milestone X X
Obtain FPS training certification sign-off Milestone X X
PERFORMANCE ASSURANCE ACTIVITIES
Implement Covenant Safety Program PAT X X
Prepare Accident Reporting processes PAT X
Finalize QC Inspections and Monitoring system PAT X X
Implement Covenant quality control program PAT X
Submit finalized quality control plan PAT X
Transition Plan Table Legend: CPM Corporate Project Manager OT Operations Team CM Contract Manager PAT Performance Assurance Team TT Training Team SST Support Services Team
2.5 Staffing Plan
We will ensure operational continuity by extending employment offers to all active and qualified
incumbent PSOs and supervisors. During the first week of transition, we will initiate recruiting to hire,
train, qualify, certify, and equip the uniformed workforce. Where necessary, we will replace incumbent
personnel with Covenant staff. We estimated 220 full-time equivalent (FTE) PSO positions for this
contract staffed with approximately 248 full-time and part-time PSOs to meet both normal and TAS/ESS
post staffing requirements. This was determined by calculating the direct productive labor hours (DPLH)
for this contract (Figure 14) and dividing this number against the RFP Exhibit 1 productive post-hours
estimate of 401,794 plus adding a contingent of PSOs to ensure adequate post relief.
Figure 14: Direct Productive Labor Hours Calculation
DPLH Inputs Area/Site
Supervisors Lead PSOs
Armed PSO
Standard Hours Available 2,080 2,080 2,080
Training Hours 0* 0* 0*
Non-Productive Hours
Paid Leave: Sick/Personal/Vacation 176 176 176
Holidays 79 79 79
Total DPLH: 1,825 1,825 1,825
* Training performed on off-duty time
2.5.1 Project Organization
Our proposed organization for this contract is outlined in Figure 15.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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26
Figure 15: FPS Project Organization
Corporate Office Our Philadelphia-based corporate office will provide all required project support for
this contract including contract administration, billing, procurement, employment, suitability checks,
training, safety, quality assurance, and project administration (e.g. FPS recordkeeping and reports). This
support also includes recruiting, screening, hiring, outfitting, training, and qualifying assigned PSOs.
FPS Project Security Organization Our proposed Contract Manager (CM), Mr. Sheldon Ritchie has over
35 years of hands-on security project management experience in military and civilian security, law
enforcement, and counter-terrorism operations and has successfully led several large government security
projects for Covenant. He will have full-decision making authority and overall responsibility for the FPS
contract. He will interface daily with the CO and COTR, conduct regular program reviews, assure PSO
and reserve force operational readiness, provide deliverables and project plans, visit sites on an ongoing
basis, and conduct weekly reviews with FPS officials to review and address operational issues.
The Deputy CM, area supervisors, and site supervisors will be used to ensure adequate supervision of the
FPS contract security force. Area supervisors are mobile and will conduct on-going facility post
Lead PSOs PSOs
Lead PSOs PSOs
18 FPS Sites
17 FPS Sites
Zone1 321,503
Hrs
Zone 2 80,291
Hrs
Contract
Manager
Deputy CM Trainers
Admn Sup
Covenant Sr VP Govt
Services
Quality Control
Monitor
Local Corporate
Support
Area/site
Supervisors
Area/Site
Supervisors
Zone 1 Philadelphia
FPS Facilities
Zone 2 Metro Area
FPS Facilities
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
27
inspections of assigned zone 1 or 2 FPS facilities. Area supervisors are our management representatives
during off-duty hours and are empowered to make all necessary decisions. Area supervisors also have the
authority to schedule, post, equip, and call-in additional PSOs as necessary to staff routine and TAS/ESS
posts, implement work schedule changes, and have ready access to the CM at all times. Our FPS-certified
trainers perform all required PSO training and our project staff (administrator, credentials specialist)
ensure that all required data deliverables and PSO certifications/qualifications are properly maintained.
We will also use site supervisors at the largest FPS facilities as discussed earlier in proposal section 2.3.1
and Lead PSOs at other designated FPS facilities (i.e. PA0576, PA0277).These personnel will assure
posts are properly staffed, verify PSO fitness for duty, and conduct post checks to ensure that PSOs are
alert and performing their assigned duties and responsibilities. The results of post checks are documented
using the DHS-139 Log and reviewed daily by the CM. Our CM, Deputy CM, and other corporate
managers also conduct facility post checks to verify job knowledge and assure operational readiness.
PSOs - where the “boots hit the ground” - perform the daily security activities associated with access
control, screening, patrols, console operations, traffic control, emergency response, other SOW duties.
2.5.2 PSO Qualifications
Covenant will ensure that each PSO obtains and maintains valid FPS certification. We currently employ
over 500 PSOs who maintain similar FPS qualifications using our well-defined screening, hiring,
qualification, training, and certification process (Figure 16).
Figure 16: Covenant uses a Well-defined PSO Qualifications Process
Personnel Qualifications Process
Recruitment
Identify Staffing Needs (PSO replacement, increased post coverage)
Targeted Recruitment (retired military, state licensed guards, local police officers)
Interview applicants (verify credentials, work history, skill sets)
Initial Employment Screening
Pre-employment checks (i.e., NCIC check, Lautenberg, FD-358, e-QIP forms, contractor info worksheet)
Pre-employment drug test (prior to submitting suitability package)
Favorable NAC Suitability Package, SF-85P (after completion of pre-employment checks)
Licensing
State Guard License (current PA Act-235 weapons permit)
Training
Initial weapons training (9mm Handgun, intermediate weapons - Baton, OC Spray)
Basic training (includes CPR/AED/First Aid training and written examination)
Government-provided training (orientation training, screener training, computer-based screener training)
Supervisor training (initial, Covenant University training)
Qualifications
SF-78 Medical Exam/Physical Abilities Test (identify disqualifying factors, physical demands)
Favorable Suitability Adjudication or Security Clearance
Certification
FPS electronic certification
Annual Guard Requirements
Random drug testing (WSAP-approved drug-screening program)
40-HrRefresher training (within 3-years of basic/refresher training)
Semi-annual weapon qualification, FPS recurrent training
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
28
2.5.3 Training Approach
Covenant has performed over 100,000 hours of PSO training
during the past five years similar in scope to the SOW 6.0
training requirements. PSOs receive initial weapons training,
basic training (SGIM-type), government-provided training,
and supervisor training (Figure 17). Our Training Plan and
schedule will be provided within 10 days of contract award.
All of our PSO training activities are planned, coordinated,
scheduled, and conducted in accordance with approved FPS
standards, and fully documented. We coordinate Government-
provided training needs and the use of FPS-approved firing
ranges in advance to minimize site operational impact. The COTR will be notified of any schedule
changes. Our instructors will be State of Pennsylvania-certified security instructors. We maintain detailed
training records, input PSO training certification data into FPS certification databases, ensure PSO critical
task currency, track upcoming requirements for individual re-qualifications and certifications, and
manage corrective training actions. A monthly training status report will also be submitted to FPS.
Figure 17 PSO Training Program
State of Pennsylvania Act 235 Weapons Permit
(State specified curriculum)
Contractor-Provided SGIM Basic Training – 64 Hrs
- SEP Orientation - DHS/FPS Overview - PSO Roles & Responsibilities - Ethics & Professionalism - Communications/Public Rel - Understanding Human Behavior - Laws/Legal Authority/Jurisdiction - Crimes/Search and Seizure - Use of Force/Crime Scene Pro - Rules of Evidence - Security Guard Administration - Post Duties - Patrol Methods/Response - Access Control - Crime Detection/Assessment - Safety & Fire Prevention - Records, Reports, Forms - Special Situations - Code Adam/Child Care - Combating Terrorism - Workplace Violence - Civil Disturbances/Bomb Threat - Hostage Situations/Sabotage - Defensive Tactics/Handcuffs - Review and Examination
Supervisor Training 9 Hrs
- Supervisor Duties - FPS Contract Requirements - Supervisory Methods - Effective Leadership Skills - Discipline - Effective W/V Communications - Motivation/Problem Solving - Scheduling Employees - Supervisor Task Certification
Government Provided Training – 24 Hrs
- Orientation Training - Computer Based Screener - Screener Training - Review and Examination
Protective Security officer
Supervisors
Annual/Refresher Training - Govt-provided recurrent training - Semi-annual weapons requal - Annual recurrent training - 40-Hr Refresher-every 3 yrs
CPR/First Aid Training
- CPR/AED/First Aid Certification
Initial Weapons Training 40 Hrs
- Use of OC Spray - Use of Baton - Firearms Maint, Safety, Handling – 9mm Familiarization Fire
PSO Training Approach
Requirements driven (e.g. SGIM)
Well documented
Performance based (FPS monitored)
Continuous in-service training
Annual Training Plan and Schedule
Monthly FPS Training Reports
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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29
2.5.4 PSO Staffing
Covenant has developed well-defined processes for identifying and planning PSO staffing needs and
managing staffing levels to meet these requirements. These processes ensure that trained, equipped and
motivated PSOs are available to staff RFP Exhibit 1 posts and accommodate TAS and ESS requirements
as outlined in Figure 18. This is accomplished by 1) using our Cybershift Scheduling System to schedule
PSOs, 2) planning staffing levels using historical data, 3) managing non-productive hours use, 4)
maintaining a reserve force of trained/qualified part-time PSOs, 5) using overtime to address short term
staffing needs, and 6) maintaining a pipeline of pre-qualified PSOs who can be quickly hired to address
staffing shortfalls.
Figure 18: Managing TAS and ESS Staffing Requirements
2.5.5 PSO Relief Plan
Covenant will provide all required breaks in accordance with minimum FLSA, state, and applicable CBA
requirements for designated SOW Exhibit 1 posts. Designated PSO relief personnel are already factored
into our overall FTE staffing levels and contract pricing. PSOs working more than 8 consecutive hours
will receive a paid 30-minute lunch break and two 15-minute breaks while PSOs working less than 6
hours will receive one paid 20-minute break. Relief officers will sign in and out at each post visited using
the DHS-139 Log. Our post rotation system also ensures that officers are rotated between relief and
continuous duty posts to keep officers alert and effective. Relief PSOs can also be used to staff security
posts during emergencies or as otherwise directed by area or site supervisor.
Figure 19: Approach to Provide PSO Reliefs
Features Benefits
Compliant w/FLSA, State, and CBA break requirements
Scheduled PSO relief personnel included in contract price
Relief PSOs sign in/out using DHS-139 Log
Use of Covenant Post Rotation system
Relief PSOs used to support in-service training
Relief PSOs available to staff posts during emergencies
Assures compliance with break
Designated PSO relief personnel allow
off-post break time
Post rotation system keeps PSOs alert
Using PSO reliefs to staff emergency
posts increases response capability
RE
AS
ON
FO
R S
UR
GE
RESOURCES
HPW Changes
Emergency/Pandemic Events
Increased FFP Work
Increased Staffing
• Part-time PSOs
• Adjusted work schedules
Temporary Add Services
• Part-time PSOs
• Overtime
• On-call reserve force
• Part-time PSOs/reserve force
• Use of PSO reliefs/Overtime • Shift recall/post priority lists
• Covenant contingency force
• Part-time PSOs
• Overtime
• Hire additional PSOs
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
30
2.6 Continuity of Operations
Covenant security officers currently respond to emergency situations (e.g. bomb threats, fire, security
threats, imminent danger events) at contracted government
facilities, nationwide. Contingency planning is the key to our
management approach, and we have developed and refined
plans, processes and procedures to address the full spectrum
of potential emergency events. We train extensively for these
events and performance test on a regular basis.
Covenant has real-world experience implementing and
managing COOP events at government facilities with
national security interests including the U.S. Strategic
Petroleum Reserve where we successfully protected the U.S.
government‟s primary oil reserves at remote sites in Texas
and Louisiana while everyone else was evacuated during four
separate hurricanes. These activities included 1) protecting
essential government assets at five sites, 2) sustaining
security operations at evacuated sites for 10 days without outside assistance, 3) staffing alternate facilities
in Baton Rouge, LA with management personnel, and 4) assisting in the timely recovery and
reconstitution of each site. As a result, Covenant received the Department of Energy‟s Gold Medal award.
2.6.1 Continuity of Operations Readiness
Our continuity of operations strategies help to 1) ensure continued performance of essential security
functions, 2) reduce loss of life and minimize damage, 3) mitigate disruptions to operations, 4) protect
essential government assets, and 5) achieve timely event recovery and reconstitution for emergencies and
pandemic events. Our readiness approach ensures continuity of operations and performance of essential
functions at assigned FPS facilities during emergencies and events by thorough preparation and planning.
Figure 20: Approach to Ensure Continuity of Operations
Features Benefits
Establish Continuity of Operations requirements
Develop contractor COOP and submit for FPS approval
Train/ prepare contingency force to staff alternate facilities
Provide interoperable/redundant communications capability
Establish delegation of authority and order of succession
Establish an operations capability at alternate facilities
Create notification process and PSO recall system
Develop procedures to implement COOP requirements
Draft operational checklists for use during COOP events
Communicate and train PSOs on COOP responsibilities
Implement regularly scheduled test, training and exercise
(TT&E) program at FPS contracted facilities
Assures COOP requirements are well-
defined
Complies with DHS continuity of
operations
Assures that PSOs are trained/prepared to
implement COOP requirements
Operational checklists standardize PSO
actions during COOP events
Assures that additional contingency force
personnel are available where
needed/when needed to staff alternate
facilities
2.6.2 Identifying and Tracking Emergencies and Pandemics
COOP and Building Occupant Plans identify emergency events that require action and establish
responsibilities for responding to each event. SEP will submit its COOP plan within 15 days to the CO.
We provide PSOs with operational checklists (i.e., essential functions checklist, emergency relocation
……“Covenant has once again
demonstrated that when it
counts the most, during real
world emergencies, you rise to
the occasion.”
Robert E. McGough, CEO,
SPR - DynMcDermott
Petroleum Operations Co.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
31
checklist, vital records checklist, emergency equipment checklist) that detail alert and emergency
notification requirements. We track emergencies and pandemic event status by communicating with
PSOs, key personnel, facility managers, FPS officials and monitoring DHS Incident Command System (ICS) status. PSOs use redundant communications (i.e. phone, radio, website access) to maintain
contact with key personnel and our local control operations center and have online access to the Covenant
incident command website. These communications tools ensure that Covenant can continuously track the
impact of these events on our workforce. Covenant also tracks pandemic event status online using the
CDCs Pandemic Severity Index (PSI). We train and prepare PSOs and other corporate personnel to
relocate to alternate facilities following OSHA safety requirements and assure that appropriate Personal
Protective Equipment for OSHA medium exposure risk occupations (i.e. Microshield, N95 mask, eye
protection, nitrile gloves, disposable garments, hygiene equipment) are available and issued as needed.
2.6.3 Strategies for Realignment and Augmentation of Resources
Covenant follows a time-phased COOP implementation to ensure prompt realignment and augmentation
of PSO resources as discussed earlier in proposal section 2.5.4 and as outlined below.
Phase I – Activation (0-12 hours)
Alert and Notification Procedures Covenant will alert and notify key staff, non-essential personnel, and
critical customers that COOP activation is imminent.
Initial Actions Covenant takes specific actions to terminate normal operations and activate key staff,
communications links, and the alternate facility. Covenant also provides instruction to both essential and
non-essential facility personnel on what they are to do.
Activation Procedures Covenant works closely with facility managers and COTR to support the
transition of direction and control from primary facility to the alternate facility to include measures for
security at both sites. Non-essential security posts are closed and personnel reassigned or sent home.
Deployment and Departure Procedures Covenant is ready for partial pre-deployment of essential
security functions deemed critical to operations based on the level of threat and establishes procedures for
PSO travel and transportation to the alternate facility.
Transition to Alternate Operations Covenant activates plans to transfer security personnel, records and
equipment to alternate facility and secures facility.
Phase II – Alternate Operations (12 hours to termination)
Execute Mission Essential Functions Covenant performs essential security functions determined to be
critical to operations as approved by COTR.
Establishment of Communications Covenant re-establishes normal lines of communication to critical
contractor service personnel and FPS officials.
Contingency Staff Responsibilities Covenant PSOs realigned and key staff performs mission essential
functions in accordance with COOP, FPS-approved post-priority lists, and operations checklists.
Augmentation of PSO Resources Contract Manager determines need to deploy additional FPS-certified
contingency force personnel to perform mission essential functions. Covenant resource plan implemented
to activate and stage additional PSO resources at FPS facilities following direction of COTR.
Provide Guidance to Essential and Non-Essential Personnel Covenant briefs personnel on duration of
alternate operations, use of personnel protection equipment, payroll, time and attendance requirements,
and duty assignments.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
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32
Phase III – Reconstitution and Termination (Return to Normal Operations)
Receive FPS Notification to Return to Normal Operations Covenant obtains instructions from facility
manager or COTR for resumption of normal operations.
Implement Plan and Schedule for Reconstitution and Termination Covenant supports orderly return
and transfer back of communication, vital records, and PSO resources to primary facility or other
designated primary facility.
After-Action Review and Remedial Action Plans Covenant supports FPS initiated event after-action
reviews and provide specific solutions to correct any areas of concern.
2.6.4 Communications with Workforce and Government
Covenant uses a formal alert and notification system to include an online security recall system for
communicating with and mobilizing critical personnel and activating our contingency response force. We
test and activate our on-call reserve force (up to 25 PSOs) on at least an annual basis to ensure ongoing
operational readiness.
Figure 21: Communications Approach
Features Benefits
Provide interoperable/redundant communications capability
Implement Covenant alert and notification system
Provide PSOs with an alert/notification checklist
Train PSOs on use of operational checklists which detail
expected PSO roles/responsibilities
Use of Covenant online security recall system to mobilize
critical personnel
Covenant incident communications website
Establish communications (i.e. phone, radio) between
critical contractor services personnel and DHS incident
command center
Maintain on-line access to DHS incident command website
Performance test contingency force recall capabilities
annually
Assures timely alert and notification of
COOP events is made
Redundant communications capability
assures ongoing communications are
maintained
Critical personnel and contingency force
personnel are promptly mobilized
Covenant online security recall system
Performance testing ensures ongoing
operational readiness
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
33
3 SOCIO ECONOMIC FACTOR
3.1 Extent of Participation of Small Disadvantaged Business Concerns
Covenant is fully committed to the DHS Mentor-Protégé Program, and to the utilization of Small
Disadvantaged Businesses. Based on our market research we have determined that we‟re able to commit
to the following SDB targets:
1. Total Evaluated Contract price $94,833,072 100%
2. Target for SDB participation in the contract by the
Prime Contractor or Joint Venture $0 % of line 1 =0
3. Target for SDB participation in the contract by
subcontracting $11,734,210 % of line 1 = 12%
4. Target for Total SDB participation in the contract $11,734,210 % of line 1 = 12%
Covenant intends to fulfill its commitment through direct labor subcontracting. It will solicit direct labor
subcontract(s) in accordance with FAR 52.244-5 (Competition in Subcontracting), and submit its
subcontract(s) for Contracting Officer (CO) approval in accordance with FARs 44.2 (Consent to
Subcontract), immediately upon award. Covenant‟s request for approval will contain sufficient materials
for the CO to analyze Covenant‟s solicitation methodology and to make determinations as to suitability
and responsibility for awarded subcontract(s). Covenant‟s subcontract effort will not impact its price
offered to DHS in its price proposal.
Covenant has extensive experience in direct labor subcontract award, management and administration,
both as a prime and as a subcontractor. For example, most recently Covenant subcontracted
approximately 49% of its $100,000,000 Department of Energy Headquarters protective force prime
contract to Wackenhut Services Incorporated. As a subcontractor, we provided the security protective
force to DynMcDermott Petroleum Operations for its Strategic Petroleum Reserve Management and
Operations prime contract at five geographically disparate locations.
Initially, and throughout the contract term until such time as Covenant and the CO jointly determine
subcontractor readiness, Covenant will retain all supervisory and Key Personnel positions. All contract
personnel will report operationally to Covenant supervisors. In all of Covenant‟s subcontract efforts,
whether as a prime or a subcontractor, clear lines of authority and continual communication between the
prime contractor and subcontractor representatives at all levels have been key to successful performance.
Covenant‟s request for CO approval will fully inform the CO as to our proposed subcontractor work
breakdown, chart of DHS facilities for which subcontracting is contemplated, and detailed plan for
management and mentorship of Small/Disadvantaged Business subcontractor(s).
3.2 Participation in the DHS Mentor Protégé Program
Covenant is an active participant in the DHS Mentor-Protégé program and has participated in the
DHS Mentor-Protégé Program since its first approval as a Mentor on October 9, 2009. The signed letter
of approval of our current mentor-protégé agreement from the DHS Office of Small Business and
Disadvantaged Business Utilization (OSDBU) is provided in Enclosure 1.
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
34
Enclosure 1 – DHS-Approved Mentor-Protégé Agreement Letter
RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal
Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation
35
Enclosure 2 - Completed HSAR 3052-209-76 Disclosure
HSAR 3052.209-76 PROHIBITION ON FEDERAL PROTECTIVE SERVICE GUARD SERVICES CONTRACTS WITH BUSINESS CONCERNS OWNED, CONTROLLED, OR OPERATED BY AN INDIVIDUAL CONVICTED OF A FELONY (DEC 2009)
(f) Disclosure. The offeror under this solicitation presents that (Check One):
___X____It is not a business concern owned, controlled, or operated by an individual convicted of a felony.
________ It is a business concern owned, controlled, or operated by an individual convicted of a felony, and has submitted an award request pursuant to paragraph (d) of this clause.