vsas: user manual fas v2

8/14/2019 VSAS: User Manual FAS v2

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Users Manual - FASOn-Demand: VSAS v2.0



© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 of 22

Contents

INTRODUCTION ..................................................................................................................................................... 3

LETTER FROM THECEO ................................................................................................................................................... 3 ABOUTUS: ................................................................................................................................................................... 4

Definition: ............................................................................................................................................................. 4 WHAT IS THE DIFFERENCE BETWEENMARKETPLACE ANDON-DEMAND? ................................................................................... 4

FIDIDEL DASHBOARD ............................................................................................................................................. 5

GETTING TO KNOW YOURFIDIDELDASHBOARD.................................................................................................................... 5

GET STARTED - LOGIN ............................................................................................................................................ 6

LOGGING IN.................................................................................................................................................................. 6 Validate information ............................................................................................................................................. 6

RECOVERING FORGOTTEN PASSWORD .................................................................................................................. 7

RECOVER YOUR PASSWORD.............................................................................................................................................. 7 Validate User’s email ............................................................................................................................................ 8 Validate answer to secret question ....................................................................................................................... 8 Send email to user ................................................................................................................................................. 8 Check your email to reset your password. ............................................................................................................ 8 Enter new password .............................................................................................................................................. 8

LOGGING OFF ........................................................................................................................................................ 9

EDIT PROFILE ....................................................................................................................................................... 10

UPDATING YOURPROFILE.............................................................................................................................................. 10 Displaying forms for Fidideler profile (Client’s sales person). ............................................................................. 11 Validate data ...................................................................................................................................................... 12 Email notification to User about changes ........................................................................................................... 12

VALUE PRICING SERVICE (VPS) MANAGEMENT .................................................................................................... 13

GETTING TO KNOW YOURVPSMODULE........................................................................................................................... 13 UNDERSTANDING THEPRODUCTINFORMATIONDISPLAYED.................................................................................................. 14

Quick View of Product Information ..................................................................................................................... 14 ACCEPTING AVPS REQUEST........................................................................................................................................... 15

How to accept an incoming VPS request ............................................................................................................ 15 RETRACTING ANOFFER.................................................................................................................................................. 17

How to Retract an Offer ...................................................................................................................................... 17 ACCEPTING ANOFFER................................................................................................................................................... 18

Accept an Offer ................................................................................................................................................... 18 END THENEGOTIATION................................................................................................................................................. 19

Ending a negotiation ........................................................................................................................................... 19

USER TERMS AND CONDITIONS ........................................................................................................................... 20

CONTACT US ........................................................................................................................................................ 22

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Introduction

Letter from the CEO

Greetings,

Welcome to the Fididel community! Fididel has come a long way in achieving a leading positionfor real-time interactive solutions, and our continuous growth has demonstrated the success of our commitment and innovative vision in the marketplace.

Leveraging from a successful marketplace, Fididel is becoming a key eCommerce componentacross leading vertical markets. I’m excited to have you embark on this great adventure with us.

Regards,Hal Wendel

Founder & CEO

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About Us: Fididel is the first eCommerce solutions company to offer a patent-pending platform for doing businessover the internet in real-time. In first the phase, Fididel created the first marketplace on the internet,where buyers and sellers can negotiate in real-time for products and services. Fididel now launches itsOn-Demand service that will take advantage of Fididel’s development and leadership position insupplying real-time interactive technology to the eCommerce marketplace.

The company’s On-Demand solutions encompass three areas:

1) Vehicle Sales Accelerator Solution (VSAS)2) Value Pricing Service (VPS)3) Value Pricing Service (VPS)

Definition: To understand how Fididel works, let’s go through a few terminologies we frequently use.

• Fididel – (verb) to engage in a real-time interactive session and negotiate for yourproduct/service

• Fididel Agent Services– a trained Fididel sales person interacting with the buyers on behalf of Client, aka FAS

• Client – the provider (seller) of product/service for sales• Fidideler – the Client’s sales person interacting with buyers• Buyer – the end user/customer who’s going to purchase the product/service

What is the difference between Marketplace and On-Demand?Marketplace is a portal with 85,000+ products for buyers to engage in a real-time interaction withsellers. In this session, buyers and sellers can exchange comments, questions and offer prices until bothparties reach an agreement.

On-Demand solution is the extension of our real-time interactive application to the Seller’s/Client’s ownwebsite. For examples, instead of going to the marketplace to “fididel” for a TV, buyers can now go to aneCommerce site and “fididel” directly. Fididel provides the On-Demand solution (also known asSoftware-as-a-service) to 3 vertical markets:

1) Value Pricing Service for E-tailers2) Value Pricing Service for Hotels3) Vehicle Sales Accelerator Solution (VSAS) for Auto Dealers

Depend on which vertical market you’re in, your manual will be tailored to that solution.

I n t r o d u c t i o n




Fididel Dashboard

Getting to know your Fididel Dashboard

1. Users Tab – Manage users’ privilege. 2. Dashboard – Click on Dashboard to return to main Dashboard.3. Logout – Logout from your account.4. Offline/Online – Indicate available status: Offline means you’re unavailable and Online means you’re

available to accept Fididel requests.5. Page Location – Indicate what page you’re currently viewing.6. Change personal profile – Update your personal profile.7. View Negotiation – Quick over view of all VPS sessions status.8. Navigation link – Directory of what page you’re on. You can click on the link to take you to that page.

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Get Started - Login

Logging in

1. Go To https://rtn.fididel.com .

2. Type in Email address that was used to registered and password, then click on “Sign In”

More Details:

Validate information

The application will validate the email account and password for

• Non-empty values.

• Email account and password of an existing user in Fididel database.

If user info’s is not found, an error message will be displayed. Please verify your account and try again.

Note: If you cannot log into your account, please contact your Administrator (Client’s Administrator) forfurther assistant.

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Recovering forgotten password

Recover your password

If you happen to forget your password, you can recover it by following these steps.

1.

Click on “Forgot your password?”

2. Type in your email address and click Continue

3. Type in the secret answer to your question and click Continue

4. Check your E-mail.

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More Details :

Validate User’s email

If you forget your password and need to recover it, the password recovery application will provide aform for you to enter your email account, and then the application validates this information against ourdatabase. If the validation is not successful, an error message will be displayed telling you that theinformation is invalid.

• A valid email account is a non-empty email account (the one you initially registered with) thatexists in Fididel database.

• This is Step 1 of 3 of the recovery password feature.

Validate answer to secret question

This is Step 2 of 3 of the recovery process; the application will display the secret question to the userand also an input box for the user to enter the secret answer. If incorrect, an error message will displayto try again.

Send email to user

Once the correct email account and answer to the secret question are provided, an email notificationwill be generated containing the following information:

• User First Name + Last Name

• Instructions on how to reset your password

• A link to confirm and reset the password.

Check your email to reset your password.

Check the email sent to you from Fididel.com and follows the instruction.

Enter new password

After you clicked on the link provided in the email to recover the password, the application will display apage where the user can enter:

• New password

• Retype password (will be used for confirmation)

The new password will need to be entered twice to guarantee its validity. Once completed, the user willbe redirected to the user profile page.

Note: If you’re un-able to recover your password, please send an email to Fididel Customer Services forfurther assistance: [email protected] .

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Logging off

1. Upper right hand corner-> Click Logout Fidideler.

To logout completely, click “Logout Fidideler”.

Note: Your account will automatically log you out if there are no activities for 2 hours.

L o g g i n g o f f




Edit Profile

Updating your Profile

1. From Dashboard, click “Change personal profile/information” under Users Tab

2. It will display the Profile Page. Here, you can update your Personal Information, changepassword or change your secret question.

Note: You can only edit one column at a time.

E d i t P r o f i l e




State Letters and numbers (50) Required

Country Numbers Required, Selectable field

Zip Code Letters and numbers (8) Required

Phone Letters and numbers (20) Required

Alternative Phone Letters and numbers (20)

Question Letters and numbers (65) Required

Answer Letters and numbers (65) Required

Answer Confirmation Letters and numbers (65) Required, not persisted

Terms and conditions agreement Boolean Required, not persisted

Validate data• All required fields must be filled out.

Email notification to User about changes

Once the User profile is edited either by the user or the Client, an email containing the modifications tothe profile will be sent to the user.

E d i t P r o f i l e




Value Pricing Service (VPS) Management

Getting to know your VPS module

Current Offer Box Display1. Current Offer - This box will let you know what the current offer is.2. Price - This box will display the current offered price.3. Quantity – This box will display the number of items being negotiated.4. Accept Button – To accept the displayed deal, click Accept.5. Retract Button - To retract an offer made by mistake, click “Retract” to revise it.

6. Offer status bar - This show you whose offer was entered, and it will blink for a couple of seconds to alert you that a new offer was entered.

Exit Button7. X - If you wish to leave or end the negotiation, click the red “ X” on the VPS module or thebrowser “X” to end the session.

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Make Your Offer Display8. Quantity - This field is available to both parties; default quantity will always be one. Keep inmind that the Price is per item, not a subtotal of the displayed quantity.9. Submit Button – To send your comments, price and quantity, click “Submit.”10. Comment – This field allows you to enter question or answer.11. Price – This field allows you to enter the dollar amount you would like to offer. You mayenter dollar sign, $, and decimal, but no letter or comma is allowed.12. Dialogued Box – This area displays the communication between you and the buyers.

Product Description13. Asking Price – The application will display the current asking price of that vehicle.14. VIN – Vehicle Identification Number, which correspond to the vehicle in the VPS session.15. Item Name – The application will display the vehicle’s description.16. Item Image – The application will display an image of the vehicle.

Understanding the Product Information Displayed

Quick View of Product Information

It is very important that you understand what each of this concept means.

Asking Price: The current or asking sales price, you maynot negotiate over it.Reserved Price: This is the floor or the bottom price, you

will not be allowed to negotiate under it.Quantity: Number of quantity that is allowed tonegotiate per session, not in-stock inventory.

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Accepting a VPS Request

How to accept an incoming VPS request

Important: First, you must either turn off pop-up blocker or allow pop-up in your browser in order toreceive any VPS requests.

1. Log in to your account at www.rtn.fididel.com . Your Online/Offline status is default to Offlinewhen you log in. Please click on Offline to switch to Online.

2. Now you are ready to accept all incoming VPS requests. When there is a request, you will get apop-up message asking if you would like to join a VPS session. Click “Accept” to join or “Reject”to deny the request.

Note: You must manually accept a request.

Once you accepted the request, the application will load

and place you in the Value Pricing Service (VPS) module.

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Need to know more about the RTN (Real Time Negotiation) module? Get more information at “Gettingto know your RTN – VPS module” (Page 14-15)

3. Once you joined the session, there are two ways to tell whether or not the buyer has joined.Look at the two images below, the arrows will point and state the differences.

4. To input a price, quantity or comment, you may do so through the “Make Your Offer” box. Click“Submit” or hit Enter to send your input.

Every time a Price or Quantity is entered, by either party, itwill update and appear in your Current Offer box.

Note - The Current Offer box is used to display the latest offer only. The Price and Quantity will not be shown in the dialoguebox.

Buyer has not joined (Figure 1)Things to look for:

1. Price is same as asking price2. No message in the blue status bar3. Dialogue box does not state this message

“Customer: This is my first offer.”

Buyer has joined (Figure 2)Things to look for:

1. Price is different from asking price2. There’s a message in the blue status bar3. Dialogue box stated: “Customer: This is my first offer”

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Figure 2

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Accepting an Offer

Accept an OfferWhen both parties come to an agreement on the deal, the Buyer can accept your final offer and youaccept the Buyer’s final offer as well.

1. To accept an offer, click on “Accept” in the Current Offer box.

2. A confirmation screen will display for you to confirm. Click “OK” to confirm the deal or “Cancel”to cancel the confirmation and resume the VPS session.

3. Once you click “OK,” the system will ask the buyer to confirm the deal on his/her ends. Thesystem will display the Price, Quantity and Sub-Total; the sub-total does not include shippingfees, taxes and etc.

4. Once the Buyer click “Yes,” the system will alert you that “Your offer was accepted”. The ValuePricing Service (VPS) module will go away once you click “OK.”

Please note – even if the Buyer accepted your offer that does not mean the transaction is completed.The buyer still has an option to abandon or continue with check out.

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End the Negotiation

Ending a negotiationDue to whatever reasons that may cause you to end or give up the negotiation, you can do any of thefollowings to end the session.

1. You can simply click on the red “ X” inside the window or the “X” on the browser.

2. Next, the application will pop-up a confirmation screen. Click “OK” to end the session and click“Cancel” to keep the session.

3. Once you clicked “OK,” the system will alert you that you have voluntarily left the negotiation.Please click “OK” to fully exit the session. At the same time, it will also notify the Buyer that youhave chosen to leave the negotiation.

Client or Fidideler Screen Buyer Screen

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User Terms and Conditions

1. License.

1.1 Subject to the terms and conditions of this Agreement, Fididel hereby grants the Client and its Users,commencing on the date, “Effective Date,” of the first download, copy, installment or use of the Software and on-going for the rest of the terms of this Agreement, a non-exclusive, non-transferable, location-specific, limitedlicense to use the Software and any documentation, “Documentation,” provided in connection with the Softwarefor the Client’s commercial endeavor, “Commercial Use,” as defined in this Agreement.

1.2 For the purposes of this Agreement, the Users are defined as end users who use the Software on behalf of theClient, which is subject to a license fee and the terms and conditions of this Agreement. Users exclude:

1.2.1 Any commercial endeavor, either directly or indirectly, whether or not the Users actually generateprofits from such endeavor not related to the Client’s business;

1.2.2 Any use of the Software by a company, corporation, partnership, non-profit organization,educational institution, government body or any form of organization not authorized by Fididel;

1.2.3 Any sublicensing, leasing or reselling of the Software, hosting of the Software for third parties oraffiliates use and/or making its functionality available to third parties and/or affiliates as an applicationservice provider or service bureaus.

1.3 For the purposes of this Agreement, Users shall be given a login and password, defined as “User Seat,” uniqueto a single individual generated or recognized by the Software. Use of such login and password by more than oneindividual or another individual other than the individual registered to is strictly prohibited.

1.4 Fididel reserves the right to determine, in its sole discretion, whether the Client’s and Users’ use of theSoftware at any time complies with the authorized Commercial Use and/or the maximum number of User Seatsallowed, and if such determination is concluded as unauthorized, Fididel shall, notify the Client and request theissue to be rectified. Fididel reserves the right to cancel the agreement if the Client continues to use unauthorizedsoftware.

2. Terms and Conditions

2.1 The Client and Users will use the Software in compliance with any and all applicable laws, rules and regulationsof the jurisdictions in which the Client and Users use the Software. In addition, the Client and Users may not underany circumstances:

2.1.1 Create and/or distribute derivative works based on the Software and/or Documentation;

2.1.2 Reproduce the Software and/or the Documentation;

U s e r s T e r m s a n d C o n d i t i o n s



Contact Us

Support Team:

There are 2 teams standing by to support the On-Demand solutions:1. Customer Service – who will help answer any questions you have about the solution. For

examples:• Frequently Asked Questions (as defined in your training manual)• Questions related to usability• Inquiries about your accounts, e.g. profiles, users and products management

Contact CS:E-mail: [email protected] (M-F, 9am-5pm, PST)Tel: (408) 572-8330 option #1

2. Support – engineers who will help you solve any technical issues. For examples:• Feature requests/enhancements• Bugs• Critical downtime

Contact Support:E-mail: [email protected] (24/7)Tel: (408) 572-8330 option #2

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