warranty coverage at a glance• the date you've put more than 36, 000 miles on the odometer....

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DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 7 Yr/ 8 Yr/ 12,000 24,000 36,000 50,000 Unlmtd 50,000 100,000 70,000 100,000 80,000

Basic Limited Warranty Coverage

Special Extended WarrantyCoveragePowertrain Limited Warranty($100 Deductible)Anti-Corrosion PerforationLimited Warranty: All Panels Outer Panels

Federal Emission Warranty -Diesel Light Heavy Duty

Diesel Engine ComponentsLimited Warranty($100 Deductible After 5 Years)

WARRANTY COVERAGE AT A GLANCE

2002 DaimlerChrysler Corporation

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TABLE OF CONTENTS

1. Your Legal Rights UnderThese Limited Warranties . . . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under DaimlerChrysler's Warranties2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . . 52.2 Powertrain Limited Warranty . . . . . . . . . . . . . . . . .72.3 Diesel Engine Limited Warranty . . . . . . . . . . . . . 92.4 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 10

3. What’s Not Covered3.1 Modifications Not Covered. . . . . . . . . . . . . 123.2 Environmental Factors Not Covered . . . . . . 133.3 Maintenance Costs Not Covered. . . . . . . . . . 143.4 Incidental and Consequential

Damages Not Covered . . . . . . . . . . . . . . . . 153.5 Racing Not Covered . . . . . . . . . . . . . . . . . .15

3.6 Certain Kinds of CorrosionNot Covered . . . . . . . . . . . . . . . . . . . . . . . .15

3.7 Other Exclusions . . . . . . . . . . . . . . . . . . . . .163.8 Total Loss, Salvage, Junk, or Scrap

Vehicles Not Covered. . . . . . . . . . . . . . . . . . . . 163.9 Restricted Warranty . . . . . . . . . . . . . . . . . . . . .17

4. Other Terms of Your Warranties4.1 Exchanged Parts May Be Used in

Warranty Repairs . . . . . . . . . . . . . . . . . . . . 184.2 Pre-Delivery Service. . . . . . . . . . . . . . . . . . . 194.3 Production Changes . . . . . . . . . . . . . . . . . . . 194.4 Governing Law and Other Terms . . . . . . . . . . . .19

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TABLE OF CONTENTS

5. Emission Warranties Required by Law5.1 Federal Emission Warranty . . . . . . . . . . . . . . . . 20

6. How to Get Warranty Service6.1 Where to Take Your Vehicle . . . . . . . . . . . . . . . 226.2 Emergency Warranty Repairs . . . . . . . . . . . . 246.3 Further Steps You Can Take and

How to Get More Information . . . . . . . . . . .24

7. How to Deal with Warranty Problems7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . .267.2 Helpful Addresses and Telephone

Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 31

9. Maintenance9.1 General Maintenance . . . . . . . . . . . . . . . . . . . 329.2 Where to Go For Maintenance . . . . . . . . . . . .32

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LEGAL RIGHTS

1. Your Legal Rights UnderThese Limited Warranties

The warranties contained in this booklet are the onlyexpress warranties that DaimlerChrysler Motors CompanyLLC ("DaimlerChrysler") makes for your vehicle. Thesewarranties give you specific legal rights. You may alsohave other rights that vary from state to state. Forexample, you may have some implied warranties, depend-ing on the state where your vehicle is registered:

• An “implied warranty of merchantability” means thatyour vehicle is reasonably fit for the general purpose forwhich it was sold.

• An “implied warranty of fitness for a particular purpose”means that your vehicle is suitable for your specialpurposes if those special purposes were specifically

disclosed to DaimlerChrysler itself — not merely to thedealer — before your purchase, and DaimlerChrysler —not just the dealer — told you the vehicle would besuitable for that purpose.

These implied warranties are limited, to the extent allowedby law, to the time periods covered by the express writtenwarranties contained in this booklet.

If you use your vehicle primarily for business or com-mercial purposes, then these implied warranties do notapply and DaimlerChrysler completely disclaims them tothe extent allowed by law. And the implied warranty offitness for a particular purpose does not apply if yourvehicle is used for racing, even if the vehicle is equippedfor racing.

Some states do not allow limitations on how long animplied warranty lasts, so the above limitations maynot apply to you.

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2. What's Covered UnderDaimlerChrysler's Warranties

2.1 Basic Limited Warranty

A. What’s Covered at No Cost to YouThe Basic Limited Warranty covers the cost of allparts and labor needed to repair any defective itemon your vehicle supplied by DaimlerChrysler thatis defective in material, workmanship or factorypreparation. There is no list of covered parts sincethe only exception is tires. You pay nothing forthese repairs. These warranty repairs or adjust-ments — including all parts and labor connectedwith them — will be made by your dealer at nocharge, using new or remanufactured parts.

WHAT'S COVERED UNDERDAIMLERCHRYSLER'S WARRANTIES

B. Items Covered by Other WarrantiesThe following are covered by separate warrantiesoffered by their makers. They are not covered by theBasic Limited Warranty:

• tires; or• items added or changed after the vehicle left

DaimlerChrysler's manufacturing plant,such as accessories or protection products, or itemschanged because of customization or van conver-sion (except genuine DaimlerChrysler / MOPARaccessories designed for Sprinter, and installed by anauthorized DaimlerChrysler dealer.

Be sure you get a copy of any warranty that applies tothese items from your dealer, or from the maker of theproduct. You can find the tire warranty statements inyour Owner’s Literature Package.

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C. Towing Costs Are Covered Under CertainCircumstancesThe Basic Limited Warranty covers the cost of towingyour vehicle to the nearest authorized Sprinter dealer ifyour vehicle can’t be driven because a covered part hasfailed.

D. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:

• the date you take delivery of the vehicle; or• the date when the vehicle was first put into service —

for example, as a dealer “demo” or as aDaimlerChrysler Corporation company vehicle.

E. When It EndsThe Basic Limited Warranty lasts for 36 months fromthe date it begins or for 36,000 miles on the odometer,whichever occurs first. But the following items arecovered only for 12 months or for 12,000 miles on theodometer, whichever occurs first:

• brakes (rotors, pads, linings, and drums);• wiper blades;• clutch discs and linings;• receiver-drier filter; and• windshield and rear window.


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F. Registration and Operation RequirementsThe Basic Limited Warranty covers your vehicle onlyif:

• it was built for sale in the U.S.;• it’s registered in the U.S.;• it’s driven mainly in the U.S. or Canada; and• it’s operated and maintained in the manner

described in your Owner’s Manual.

G. If Your Vehicle Leaves the United States(We Include U.S. Possessions and Territo-ries as Part of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLYREQUIREDBY LAW, THERE IS NO WARRANTY COVER-AGE ON THIS VEHICLE IF IT IS SOLD IN ORREGISTERED IN COUNTRIES OTHER THANTHE UNITED STATES.

This policy does not apply to vehicles that havereceived authorization for export from Daimler-Chrysler. Dealers may not give authorization forexport. You should consult an authorized dealerto determine this vehicle's warranty coverage ifyou have any questions.

This policy does not apply to vehicles registeredto U.S. government officials or military personnelon assignment outside of the United States.

2.2 Powertrain Limited Warranty

A. What’s Covered:The Powertrain Warranty covers the cost of allparts and labor needed (less a $100 deductible perrepair visit at the end of the 3 Year/36,000 MileBasic Limited Warranty) to repair a defective


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C. When It BeginsThe Powertrain Warranty begins at the end of theBasic Limited Warranty, on either of the followingdates, whichever is earlier:

• the date your vehicle has been in service formore than 36 months; or

• the date you've put more than 36, 000 miles onthe odometer.

D. When It EndsThe Powertrain Warranty lasts for 7 years from thedate your vehicle has been in-service or 70,000 mileson the odometer, whichever occurs first.

powertrain component listed in section 2.2.E onyour vehicle supplied by DaimlerChryslerCorporation that is defective in material, work-manship or factory preparation.

B. Towing Costs Are CoveredThe Powertrain Warranty covers the cost oftowing your vehicle to the nearest authorizedSprinter dealer if your vehicle can’t be drivenbecause a covered part has failed.


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E. Parts Covered:The Powertrain Warranty covers these parts andcomponents of your vehicle's powertrain:

Rear Wheel Drive: rear axle housing and allinternal parts; axle shafts; axle shaft bearings; driveshaft assemblies; drive shaft center bearings;universal joints and yokes; seals and gaskets forlisted components only.

Diesel Engine: cylinder block and all internalparts; cylinder head assemblies; core plugs; fuelinjection pump and injectors; intake and exhaustmanifolds; oil pan; oil pump; timing gear drivebelts and/or chains and cover; turbocharger housingand internal parts; valve covers; water pump andhousing; seals and gaskets for listed componentsonly.

Transmission: transmission case and allinternal parts; torque converter; drive/flex plate;transmission range switch; transmission controlmodule; bell housing; oil pan; seals and gaskets forlisted components only.NOTE: MANUAL TRANSMISSION CLUTCHPARTS ARE NOT COVERED AT ANY TIME.

2.3 Diesel Engine Limited Warranty

A. When It BeginsIf your vehicle is equipped with a DieselEngine, the Diesel Engine LimitedWarranty begins at the end of the 3/36 BasicLimited Warranty period, and covers the cost ofrepairing those parts of your vehicle engine listedin Section 2.3.B that are defective in materials,workmanship, or factory preparation.


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B. Parts Covered for 7 Years or 100,000 MilesIn vehicles equipped with a Diesel Engine,ONLY the following engine parts and componentsare covered for 7 years or 100,000 miles, whicheveroccurs first:

• cylinder block and all internal parts• cylinder head assemblies• core plugs• fuel injection pump & injectors• gaskets and seals for listed components• intake and exhaust manifold• oil pan• oil pump• timing gear drive belts and/or chains and cover• turbocharger housing and internal parts• valve covers• water pump and housing

A $100 deductible per repair visit applies after yourvehicle has been in use for 5 years, regardless ofmileage.

2.4 Corrosion WarrantyA. Description of Coverage

This warranty covers the cost of all parts and laborneeded to repair or replace any sheet metal panelsthat get holes from rust or other corrosion. If a holeoccurs because of something other than corrosion,this warranty does not apply. Cosmetic or surfacecorrosion — resulting, for example, from stone chipsor scratches in the paint — is not covered. For moredetails on what isn’t covered by this warranty, see3.6.


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B. How Long It LastsThis warranty starts when your Basic LimitedWarranty begins under 2.1(D).

This warranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36 months,with no mileage limit.

• For an outer-body sheet metal panel — onethat is finish-painted and that someone cansee when walking around the vehicle — thelimits are 5 years or 100,000 miles on theodometer, whichever occurs first.


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3. What's Not Covered3.1 Modifications Not Covered

A. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make to yourvehicle do not, by themselves, void the warrantiesdescribed in this booklet. Examples of some ofthese changes are:

• installing non-DaimlerChrysler parts,components, or equipment (such as a non-DaimlerChrysler radio or speed control); and

• using special non-DaimlerChrysler materials oradditives.

WHAT'S NOT COVERED

But your warranties don’t cover any part thatDaimlerChrysler didn’t supply or is not certified foruse on your vehicle. Nor do they cover the costs ofany repairs or adjustments that might be caused orneeded because of the installation or use of non-DaimlerChrysler parts, components, equipment,materials, or additives.

Performance or racing parts are considered to benon-DaimlerChrysler parts. Repairs or adjustmentscaused by their use are not covered under yourwarranties.

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WHAT'S NOT COVERED

• attaching any device that disconnects theodometer will also void your warranties.

3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused by environ-mental factors such as airborne fallout, chemicals, tree sap,salt, ocean spray, acid rain, and road hazards. Nor do yourwarranties cover damage caused by hailstorms, wind-storms, tornadoes, sandstorms, lightning, floods, andearthquakes.

Your warranties do not cover conditions resulting fromanything impacting the vehicle. This includes cracks andchips in glass, scratches and chips in painted surfaces, ordamage from collision.

Examples of the types of alterations not covered are:• installing accessories — except for genuine

DaimlerChrysler / MOPAR accessories designedfor Sprinter and installed by an authorizedDaimlerChrysler dealer;

• applying rustproofing or other protectionproducts; or

• using any refrigerant that DaimlerChrysler orDaimlerChrysler Corporation has not approved.

B. Modifications That WILL Void YourWarrantiesThese actions will void your warranties:• disconnecting, tampering with, or altering the

odometer will void your warranties, unless yourrepairing technician follows the legal requirementsfor repairing or replacing odometers; or

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WHAT'S NOT COVERED

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance. Nordo they cover damage caused by the use of contami-nated fuels, or by the use of fuels, oils, lubricants,cleaners or fluids other than those recommended in yourOwner’s Manual.

The warranties don’t cover the costs of yourvehicle’s normal or scheduled maintenance — the partsand services that all vehicles routinely need. Some ofthese parts and services, which your warranties don’tcover, include:

• lubrication;• engine tune-ups;

• replacing filters, coolant, spark plugs, bulbs and sealedlight assemblies, fluorescent ballast & tubes, or fuses(unless those costs result from a covered repair);

• cleaning and polishing;• remote control batteries;• floor mats;• mud flaps; and• replacing worn wiper blades, worn brake pads

and linings, or clutch linings.

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WHAT'S NOT COVERED

3.4 Incidental and ConsequentialDamages Not CoveredYour warranties don’t cover any incidental orconsequential damages connected with yourvehicle’s failure, either while under warranty orafterward.

Examples of such damages include:

• lost time;• inconvenience;• the loss of the use of your vehicle;• the cost of rental vehicles, gasoline, telephone,

travel, or lodging;• the loss of personal or commercial property; and• the loss of revenue.

Some states don’t allow incidental or consequentialdamages to be excluded or limited, so this exclu-sion may not apply to you.

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3.5 Racing Not CoveredYour warranties don’t cover the costs of repairingdamage or conditions caused by racing, nor do theycover the repair of any defects that are found as theresult of participating in a racing event.

3.6 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:

• corrosion caused by accident, damage, abuse,or vehicle alteration;

• surface corrosion caused by such things asindustrial fallout, sand, salt, hail, and stones;

• corrosion caused by the extensive or abnormaltransport of caustic materials like chemicals,acids, and fertilizers; and

• corrosion of special bodies, body conversions,or equipment not made or supplied byDaimlerChrysler Corporation or DaimlerChrysler.

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WHAT'S NOT COVERED

3.7 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the following:

• fire or accident;• abuse or negligence;• misuse — for example, driving over curbs or

overloading;• tampering with the emission systems, or with

a part that could affect the emission systems;• use of used parts, even if they were originally

supplied by DaimlerChrysler (however, authorizedDaimlerChrysler or MOPAR remanufactured partsare covered);

• windshield or rear window damage from externalobjects;

• off-road use of the vehicle;• any changes made to your vehicle that don’t

comply with DaimlerChrysler Corporationspecifications; or

• using any fluid that doesn't meet the minimumrecommendations in your Owner's Manual.

3.8 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA vehicle has no warranty coverage of any kind if:

• the vehicle is declared to be a total loss by aninsurance company;

• the vehicle is rebuilt after being declared to be atotal loss by an insurance company; or

• the vehicle is issued a certificate of title indicat-ing that it is designated as “salvage,” “junk,”“rebuilt,” “scrap,” or some similar word.

DaimlerChrysler will deny warranty coverage withoutnotice if it learns that a vehicle is ineligible forcoverage for any of these reasons.

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3.9 Restricted WarrantyYour warranties can also be restricted by Daimler-Chrysler. DaimlerChrysler may restrict the warrantyon your vehicle if the vehicle is not properly main-tained, or if the vehicle is abused or neglected, and theabuse or neglect interferes with the proper functioningof the vehicle. If the warranty is restricted, coveragemay be denied or subject to approval byDaimlerChrysler before covered repairs are per-formed.

WHAT'S NOT COVERED

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4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction,DaimlerChrysler Motors Company LLC ("Daimler-Chrysler") may offer exchange service on somevehicle parts. This service is intended to reduce theamount of time your vehicle is not available for youruse because of repairs. Parts used in exchange servicemay be new, remanufactured, reconditioned, orrepaired, depending on the part involved.

All exchange parts that might be used meet Daim-lerChrysler Corporation standards, and have the samewarranties as new parts.

OTHER TERMS OF YOUR WARRANTIES

Examples of the kinds of parts that might beserviced in this way are:

• engine assemblies;• transmission assemblies;• instrument cluster assemblies;• radios, tape and CD players;• speedometers; and• powertrain control modules.

To help control suspected ozone-depletingagents, the EPA requires the capture, purifica-tion, and reuse of automotive air-conditioningrefrigerant gases. As a result, a repair to thesealed portion of your air-conditioning systemmay involve the installation of purified re-claimed refrigerant.

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4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourvehicle may have occurred at the factory or while itwas being shipped to the dealer.

Such a defect or damage is usually detected andcorrected at the factory. In addition, dealers mustinspect each vehicle before delivery. They repair anydefects or damage detected before the vehicle isdelivered to you.

4.3 Production ChangesDaimlerChrysler Corporation, DaimlerChrysler and itsdealers reserve the right to make changes in vehiclesbuilt or sold by them at any time without incurring anyobligation to make the same or similar changes onvehicles previously built or sold.

4.4 Governing Law and Other TermsAll of the warranties, except for the FederalEmissions Warranty, are made under Michiganlaw, and Michigan law will be used to interpretthem. Punitive, exemplary or multiple damagesmay not be recovered, unless applicable state orlocal law prohibits their disclaimer. No person,including DaimlerChrysler employees or dealersmay modify or waive any part of these warranties.

OTHER TERMS OF YOUR WARRANTIES

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5. Emission Warranties RequiredBy Law

5.1 Federal Emission Warranty

A. Parts Covered for 5 Years or 100,000 MilesDiesel equipped heavy duty vehicles have adiesel engine Emission Warranty which warrantsthe following emission parts for 5 years or100,000 miles, whichever occurs first.These limits are counted from the time when yourBasic Limited Warranty begins under 2.1.(D). Thecovered parts are:

I. Air Intake SystemIntake air ductsIntake manifoldIntercoolerVacuum transducer

II. Fuel Metering SystemElectronic accelerator value sensorFuel injectorFuel pumpFuel rail pressure sensorLow pressure sensor

III. Exhaust Gas Recirculation SystemEGR valve w/Integrated switching valve

IV. ExhaustExhaust manifoldOxidation catalystTurbocharger

EMISSION WARRANTIES REQUIRED BY LAW

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V. Engine Emission Control System Sens.Camshaft position sensorCrankshaft position sensor / RPM sensorEngine control moduleEngine coolant temperature sensorManifold air pressure sensorMass air flow sensorOil level & temperature sensors

VI. On-Board DiagnosticsData link connector (OBD)Flexible service systemMalfunction indicator lamp

EMISSION WARRANTIES REQUIRED BY LAW

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6. How to Get Warranty Service

6.1 Where to Take Your Vehicle

A. In the United States (We Include U.S.Possessions and Territories as Part of theUnited States for Warranty Purposes):Warranty service must be done by an authorizedSprinter dealer. We strongly recommend that youtake your vehicle to your Selling Dealer. They knowyou and your vehicle best, and are most concernedthat you get prompt and high quality service. If youmove within the United States, warranty service maybe requested from any authorized Sprinter dealer.

If you have difficulty locating a convenientSprinter dealer, please contact the Customer ServiceCenter serving your area listed on page 30 (section7.2 of this manual). They can help you find theclosest Sprinter dealer.

B. In Canada and Mexico:If you are traveling temporarily in Canada orMexico, and your vehicle remains registered in theUnited States, your DaimlerChrysler warranty stillapplies. Service may be requested at any autho-rized Sprinter dealership.

C. In a Foreign Country Outside of NorthAmerica:If you are traveling temporarily outside of NorthAmerica, and your vehicle remains registered inthe United States:

• You should take your vehicle to an authorizedSprinter dealer. They should give you the samewarranty service you receive in the United States.

HOW TO GET WARRANTY SERVICE

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D. If You Move:If you move to another country, be sure to contactthe DaimlerChrysler Customer Assistance Center(section 7.2) and the customs department of thedestination country before you move. Vehicleimportation rules vary considerably from country tocountry. You may be required to presentdocumentation of your move to DaimlerChrysler inorder to continue your warranty coverage. You mayalso be required to obtain documentation fromDaimlerChrysler in order to register your vehicle inyour new country.

• If the authorized dealership charges you forrepairs which you feel should be covered underyour warranty, please get a detailed receipt forthe work done. Make sure that this receipt listsall warranty repairs and parts that were involved.(This receipt will be similar to the one used by thedealer who normally services your vehicle.)

• When your vehicle returns to the United States,contact the DaimlerChrysler Customer AssistanceCenter (section 7.2) for reimbursement consider-ation. You will normally need to provide a copy ofthe receipt, your vehicle registration and any otherrelevant documents.

• Reimbursement will not be considered if thevehicle does not return to the United States.

thestill-

hn

dmeates.


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E. Notice:If your vehicle is registered outside of the UnitedStates, and you have not followed the procedureset out above, your vehicle will no longer beeligible for warranty coverage of any kind.(Vehicles registered to United States governmentofficials or military personnel on assignmentoutside of the U.S. will continue to be covered.)

6.2 Emergency Warranty RepairsIf you have an emergency and have to get a warrantyrepair made by someone other than an authorizedSprinter dealer, follow the reimbursement procedure in6.1(C).


6.3 Further Steps You Can Take and Howto Get More InformationIf you think your dealer has wrongly denied youemission-warranty coverage, follow the stepsdescribed in 7.1. DaimlerChrysler will reply to you inwriting within 30 days after receiving your complaint(or within the time limit required by local or statelaw). If the owner is not notified within 30 days that aperformance warranty claim is denied, the manufac-turer must repair the vehicle free of charge.

If you want more information about getting serviceunder the Federal Emission Warranty, or if you wantto report what you think is a violation of thesewarranties, you can contact:

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Manager, Certification and ComplianceDivision (6405J), Warranty ClaimsEnvironmental Protection AgencyAriel Rios Building1200 Pennsylvania Avenue, NWWashington, D. C. 20460


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7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In GeneralNormally, warranty problems can be resolved byyour dealer’s sales or service departments. That’swhy you should always talk to your dealer’s servicemanager or sales manager first. But if you’re notsatisfied with your dealer’s response to your problem,DaimlerChrysler Motors Company LLC ("Daimler-Chrysler") recommends that you do the following:

Step 1: Discuss your problem with the owner orgeneral manager of the dealership.

Step 2: If your dealership still can’t resolve the problem,contact the DaimlerChrysler Customer Center. You’ll findthe address at 7.2.

B. What DaimlerChrysler Corporation Will DoOnce you have followed the two steps described in 7.1(A),a DaimlerChrysler representative at DaimlerChryslerheadquarters will review your situation. If it’s somethingthat DaimlerChrysler can help you with, DaimlerChryslerwill provide your dealer with all the information andassistance necessary to resolve the problem. Even ifDaimlerChrysler can’t help you, DaimlerChrysler willacknowledge your contact and explain DaimlerChrysler'sposition.

HOW TO DEAL WITH WARRANTY PROBLEMS

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C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky and Minnesota ONLY:If you can’t resolve your warranty problem after follow-ing the two steps described in 7.1(A), and you live inArkansas, Idaho, Kentucky or Minnesota ONLY, youcan contact the DaimlerChrysler Motors Company LLCCustomer Arbitration Process in your area.

The Process is not available for residents of otherstates. You may obtain a brochure describing Daimler-Chrysler Motors Company LLC's Customer ArbitrationProcess, including an application, by calling 1-800-992-1997. This service is strictly voluntary, and you maysubmit your dispute directly to the Customer ArbitrationProcess (CAP) at no cost. The CAP is administered byan independent dispute settlement organization and maybe contacted in writing at the following address:

National Center for Dispute SettlementDaimlerChrysler Motors Company LLC

Customer Arbitration ProcessP.O. Box 560208

Dallas, TX 75356-0208

The CAP reviews only vehicle disputes involv-ing DaimlerChrysler Motors Company LLC("DaimlerChrysler") Limited Warranty or aDaimlerChrysler Mopar Part Limited Warranty ona DaimlerChrysler Corporation vehicle. The CAPdoes not review disputes involving the sale of anew or used vehicle, personal injury/propertydamage claims, disputes relating to design of thevehicle or part, or disputes which are already thesubject of litigation.


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The CAP will need the following information fromyou: 1) Legible copies of all documents and repairorders relevant to your case, 2) Vehicle identificationnumber of your vehicle, 3) A brief description ofyour unresolved concern, 4) The identity of yourservicing/selling dealer, 5) The date(s) of repair(s)and mileage at the time, 6) Current mileage, and 7)A description of the action you expect to resolveyour concern.

Upon receipt of your request:• The National Center for Dispute Settlement(NCDS) will acknowledge receipt of your request,by mail, within ten (10) days, and advise youwhether or not your dispute is within the jurisdictionof the Process.• When your request is within jurisdiction NCDSwill request DaimlerChrysler and the dealer topresent their side of the dispute. You will receivecopies of their responses.


• While your dispute is pending NCDS or Daimler-Chrysler may contact you to see if your case can besettled by agreement. If a settlement is offered to you,DaimlerChrysler will ask you to sign a form thatcontains that settlement. Your case will then be closed.There is no requirement for you to participate in thissettlement process.• If you requested an oral hearing, a decision-makerwill contact you to arrange a convenient time and placefor a hearing. Usually, this will be at a dealership nearyou.• If you request a documents-only review, an NCDSpanel will review and decide your case. Neither you,the dealer nor DaimlerChrysler need be present.• NCDS will send you a written Statement of Decision.This statement will include the decision, any action tobe taken by the dealer or DaimlerChrysler and the timeby which the action must be taken. The decision willbe binding on the dealer and DaimlerChrysler but noton you unless you accept the decision.

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• If any action is required on the part of the dealeror DaimlerChrysler you will be contacted withinten (10) days after the date by which the dealer orDaimlerChrysler must act to determine whetherperformance has been rendered.• The entire dispute settlement process willnormally take no longer than 40 days.• The CAP dispute settlement procedure does nottake the place of any state or Federal legalremedies available to you. Whether or not youdecide to submit your dispute to the Process, youare free to pursue other legal remedies.

D. Notice Under State Lemon LawsSome states have laws allowing you to get areplacement vehicle or a refund of the vehicle’spurchase price under certain circumstances. Theselaws vary from state to state. If your state lawallows, DaimlerChrysler requires that you firstnotify us in writing of any service difficulty thatyou may have experienced so that we can have achance to make any needed repairs before you areeligible for remedies provided by these laws.In all other states, we ask that you give us writtennotice of any service difficulty. Send your writtennotice to the DaimlerChrysler Customer Center atthe address in 7.2.


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7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers ofDaimlerChrysler Motors Company LLC customer-service centers that can help you wherever youhappen to be. Contact the one that covers your area:

• In the United States:DaimlerChrysler Motors Company LLCCustomer Center

P.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: (800) 992-1997

• In Canada:DaimlerChrysler Canada, Inc.Customer Service

Chrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

• In Mexico, contact the Customer RelationsOffice for Chrysler, Jeep and Dodge vehicle at:

1240 Prolongacion Paseo de la Reforma Av.Santa Fe, C.P. 05109Deleg. Cuajimalpa, MexicoPhone (in Mexico): (015) 5081-7568Phone (outside Mexico): (800) 505-1300

• In Puerto Rico and U.S. Virgin Islands:CustomerService

Chrysler International Services, S.A.Box 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345


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8.Optional Service ContractDaimlerChrysler Motor Company LLC's orDaimlerChrysler Service Contract Company LLC'soptional service contracts offer valuable protectionagainst repair costs when these warranties don’t apply.They complement but don’t replace the warrantycoverages outlined in this booklet. Several plans areavailable, covering various time-and-mileage periodsand various sets of components. (Service contractsaren’t available if you live in a U.S. possession orterritory.) Ask your dealer for details.

OPTIONAL SERVICE CONTRACTS

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MAINTENANCE

9.Maintenance

9.1 General InformationIt’s your responsibility to properly maintain andoperate your new vehicle. Follow the instructionscontained in the General and Scheduled Mainte-nance Service guidelines in your Owner’sManual. Regular, scheduled maintenance isessential to trouble-free operation. If there is adispute between you and DaimlerChrysler MotorsCompany LLC ("DaimlerChrysler") concerningyour maintenance of your vehicle,DaimlerChrysler will require you to provide proofthat your vehicle was properly maintained.

For your convenience, DaimlerChrysler hasprepared a Maintenance Logbook which isincluded in your Owner's Literature Package. Youshould use this Maintenance Logbook to keeptrack of scheduled maintenance, either by routinelyhaving the repairs entered in your Maintenance

Logbook, or by keeping receipts or other documenta-tion of work you’ve had done on your vehicle in yourMaintenance Logbook.

9.2 Where to Go For MaintenanceDaimlerChrysler recommends that you return to thedealer from whom you bought your vehicle for allmaintenance service both during and after the warrantyperiods. Although you can get warranty service from anydealer who sells your particular make, returning to yourselling dealer will help ensure that all your service needsare met and that you're completely satisfied. Thedealership technicians are specifically trained toproficiently perform maintenance and repair procedureson your DaimlerChrysler Corporation vehicle.

Authorized Sprinter dealers will help ensure that allyour service needs are met and that you’re completelysatisfied.

DaimlerChrysler strongly recommends you usegenuine DaimlerChrysler / MOPAR parts to maintainyour vehicle.

warranty coverage at a glance• the date you've put more than 36, 000 miles on the odometer....

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