Warren County School District Customer Service Survey of

Kelly Substitute Services

KELLY EDUCATIONAL STAFFING SURVEY: Please indicate the role that best describes you:

Please indicate the role that best describes you:

Principal 8 (2 %)

Assistant Principal 3 (1 %)

Secretary 17 (4 %)

Teacher 304 (74 %)

Custodian 11 (3 %)

Cafeteria 8 (2 %)

Tutor 8 (2 %)

Teacher Aide 38 (9 %)

Other 16 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Please indicate which school you work in (if assigned to more than one, check your "home" school):

KELLY EDUCATIONAL STAFFING SURVEY: Please indicate which school you work in (if assigned to more than one, check your "home" school): (Continued from previous slide)

Please indicate which school you work in (if assigned to more than one, check your "home" school):

Eisenhower Middle/High School 33 (8 %)

Sheffield Area Middle/High School 32 (8 %)

Warren Area High School 55 (13 %)

Youngsville High School 27 (7 %)

Beaty-Warren Middle School 42 (10 %)

Warren County Career Center 12 (3 %)

Learning Enrichment Center 5 (1 %)

Allegheny Valley Elementary 24 (6 %)

Russell Elementary 17 (4 %)

Sheffield Elementary 8 (2 %)

South Street Early Learning Center 19 (5 %)

Sugar Grove Elementary 27 (7 %)

Warren Area Elementary Center 48 (12 %)

Youngsville Elementary/Middle School 52 (13 %)

Central Office 12 (3 %)

KELLY EDUCATIONAL STAFFING SURVEY: Please rate your satisfaction with the level of professionalism of your substitutes PRIOR to Kell ...

Please rate your satisfaction with the level of professionalism of your substitutes PRIOR to Kelly Educational Staffing.

Very Satisfied 81 (20 %)

Satisfied 253 (61 %)

Somewhat Satisfied 72 (17 %)

Unsatisfied 7 (2 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate the quality of substitutes PRIOR to Kelly Educational Staffing.

Rate the quality of substitutes PRIOR to Kelly Educational Staffing.

Very Satisfied 66 (16 %)

Satisfied 257 (62 %)

Somewhat Satisfied 82 (20 %)

Unsatisfied 8 (2 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your satisfaction with the number of substitutes that were available to work at your school ...

Rate your satisfaction with the number of substitutes that were available to work at your school on a daily basis PRIOR to Kelly Educational Staffing.

Very Satisfied 33 (8 %)

Satisfied 185 (45 %)

Somewhat Satisfied 132 (32 %)

Unsatisfied 63 (15 %)

KELLY EDUCATIONAL STAFFING SURVEY: Please rate your satisfaction with the level of professionalism of the substitutes AFTER the Kell ...

Please rate your satisfaction with the level of professionalism of the substitutes AFTER the Kelly Educational Staffing implementation.

Very Satisfied 61 (15 %)

Satisfied 252 (61 %)

Somewhat Satisfied 85 (21 %)

Unsatisfied 15 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your satisfaction with the quality of substitutes AFTER the Kelly Educational Staffing imple ...

Rate your satisfaction with the quality of substitutes AFTER the Kelly Educational Staffing implementation.

Very Satisfied 55 (13 %)

Satisfied 257 (62 %)

Somewhat Satisfied 86 (21 %)

Unsatisfied 15 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your satisfaction with the number of substitutes currently available to work at your school ...

Rate your satisfaction with the number of substitutes currently available to work at your school on a daily basis AFTER the Kelly Educational Staffing implementation.

Very Satisfied 76 (18 %)

Satisfied 258 (62 %)

Somewhat Satisfied 63 (15 %)

Unsatisfied 16 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your level of satisfaction with the overall services provided by the Kelly Educational Staff ...

Rate your level of satisfaction with the overall services provided by the Kelly Educational Staffing program.

Very Satisfied 62 (15 %)

Satisfied 260 (63 %)

Somewhat Satisfied 75 (18 %)

Unsatisfied 16 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: Rate your satisfaction with the level of customer services provided by the Kelly Educational Staf ...

Rate your satisfaction with the level of customer services provided by the Kelly Educational Staffing office.

Very Satisfied 82 (20 %)

Satisfied 243 (59 %)

Somewhat Satisfied 71 (17 %)

Unsatisfied 17 (4 %)

KELLY EDUCATIONAL STAFFING SURVEY: What do you like most about Kelly Educational Staffing services? What improvements, if any, woul ...

What do you like most about Kelly Educational Staffing services?  What improvements, if any, would you like to see occur?  (You must click on the selection button for either option, even if you are listing specific likes.)

No Comment 252 (61 %)

Likes and improvement suggestions should be entered in the text box. Thank you for your comments.

161 (39 %)

KELLY EDUCATIONAL STAFFING SURVEY: What do you dislike the most about Kelly Educational Staffing services? What improvements, if an ...

What do you dislike the most about Kelly Educational Staffing services?  What improvements, if any, would you like to see occur?  (You must click on the selection button for either option, even if you are listing specific dislikes.)

No Comment 267 (65 %)

Dislikes and improvement suggestions should be entered in the text box. Thank you for your comments.

146 (35 %)